Wayfair

To Whom It May Concern,We sincerely apologize for the delay the customer experienced with the delivery of their order.We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and do our best to provide the most accurate delivery estimates...

possible at the time an order is placed.   A member of our Customer Advocacy Team has been working with the customer to ensure the delivery of his item and provided a $150 discount due to the delay  of the order.  The order has been delivered to the customer’s home on September 11th. If the customer has any additional questions or concerns, they may contact [redacted]  We hope this information is helpful in resolving the complaint.Best Regards,[redacted] Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern: We apologize for the trouble our mutual customer has experienced with their order.The customer placed their order on November 22nd and an email was sent to them on November 23rd advising there was an issue processing their order stating the billing address didn't match...

what was on file with the card issuing bank. It is certainly frustrating if the customer did not see this email as soon as it was sent causing further delay to their order shipping and being delivered.An order specialist has been working directly with this customer and at this time the billing address has been corrected and the order is processing as expected. The majority of the items have already shipped and been delivered and the rest are preparing for shipment. If the customer has any further questions or concerns, they may contact [redacted], Revdex.com Liaison at ###-###-####. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern, We sincerely apologize for the inconvenience caused to the customer. The customer placed his order on 7/28/2015 for the [redacted] Sofa . Unfortunately, we experienced a delay in shipping with our carrier. We strive to ensure our orders are successfully filled and...

delivered to the satisfaction of our customers and we agree that the delay is unacceptable.  A service representative has been working with the customer to ensure the delivery of his items. The sofa and ottoman was delivered on 8/22/2015 and we provided the customer with a $100.00 discount for the delay. If the customer has any additional questions or concerns, he may contact [redacted] at [redacted].We hope this information is helpful in resolving the complaint. Best Regards, [redacted] Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I have not received the items yet and was going to respond when I receive them. They did say they would sell them for the advertised price...Thank you
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We stepped outside of our return policy and set up a no cost return for the 10" Medium Memory Foam Mattress.We are proud to offer our customer's a 30 day return policy. Per our return policy, if a...

customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. In this case, the customer had an issue adding a protection plan to her order. We have set up a return at no cost so she can add the protection plan to her future purchase. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with this order. In an effort to resolve the situation, we have reached out to the customer to confirm the delivery of the order.The customer placed this order for the Curvo Arm Chair on March 25, 2016....

Regrettably, there was an unexpected backorder, which pushed the shipment of the chair from March 29, 2016 to June 29, 2016. The customer notified us on June 30, 2016, after receiving the shipping notification, that he would be out of town during the estimated delivery of July 6, 2016. We understand the customer’s situation and attempted to have the chairs held at the local FedEx office for when the customer returned.  Unfortunately, the chairs could not be held and were delivered on July 6, 2016. We have reached out to further apologize and are awaiting confirmation from the customer on the delivery. If the customer has any additional questions or concerns he may contact [redacted]. at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced on her order.We offer many items in our clearance center (previously purchased and returned merchandise) at a large discount. Regrettably, when the customer placed her order for the clearance returned Inset Queen Panel Beds in Taupe our clearance inventory was inaccurate as a result we were unable to fulfill the customers clearance return order. We sincerely apologize for any inconvenience the inaccuracy caused and are continually striving to ensure that our products are listed with the correct and most up to date information.A representative of our Customer Advocacy team attempted to contact the customer using the information provided to us on the order; upon realizing the information was incorrect we reached out to the correct information to apologize further and provided a 15% promo code off a future purchase.If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the experience the customer had with her order and for any inconvenience it may have caused. The customer was fully refunded the order total of $1,349.98. Regrettably, the third-party carrier mistakenly returned the merchandise instead of...

delivering it to the customer. Furthermore, the lack of information received regarding her order is unacceptable. We never want these experiences to occur and both of these issues have been addressed with the parties involved. We have reached out to the customer to further apologize for the troublesomeness experience. If the customer has any additional questions, she may contact [redacted] at ###-###-####. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the initial inconsistency in addressing this issue.  We previously released the following statement to our [redacted] community:“We have been working hard to address everyone’s concerns over the past 24 hours. We are very sorry to those impacted. Our customer service representatives were able to resolve the issue for many customers by honoring the invalid promo code. We apologize, but this is not a policy we can continue. At this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customers. Everyone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card). Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."This promotion is no longer valid. The customer's order #[redacted] has been cancelled and the pending charge of $13.99 has been reversed. We sincerely apologize for any inconvenience related to this matter.Thank you, [redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her order. The customer’s order has been cancelled and his pending charge of $9.99 has been voided.We unfortunately encountered a pricing error with the Carlotta 1 Light Mini Pendant, and as a result the customer’s order was cancelled and all pending charges reversed. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. Additionally, per our order acceptance policy, “Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)” (http://www.wayfair.com/customerservice/general_info.php-privacy).We have reached out to the customer to further apologize and have offered a 20% discount off an alternative item. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer. In an effort to rectify the situation we have ordered another table at no cost to the customer so she will have a table to use for the holidays.The customer placed her order on 10/15/2015 for the [redacted]...

® - Dining Table set. The order was shipped out of our warehouse on 10/17/2015 and unfortunately the wrong table was delivered on 11/8/2015. While we have ordered a replacement table, regrettably the replacement is out of stock until January of 2016. We truly cannot apologize enough for any inconvenience this may have caused.We have reached out to further apologize and as a temporary resolution we have ordered another table at no cost to the customer so she will have a table to use for the holidays. We have also upgraded the delivery service at no additional cost and will be providing a substantial discount through the filed credit card dispute. If the customer has any additional questions or concerns, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response is fairly accurate in concerns in reference to complaint #[redacted]. I had paid for inside delivery to room of choice and assembly on original order;  and so I expected it to be so on the replacement order.    I am still waiting on shipment information on this replacement dresser.  I reluctantly decided to accept a replacement dresser because the one I paid for on Nov 6, 2015 was lost and never delivered and is now a backordered item until end of March.   As far as I am concerned my complaint is not resolved until I actually receive a dresser!   Keep in mind,  I paid in good faith for a dresser on Nov 6 2015 and still do not have a dresser.  Just having an order placed with Wayfair apparently doesn't mean a thing,  nor does being told the order is shipping.  Until I actually receive something from them,  I don't feel this complaint should be closed. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We sincerely apologize for the inconvenience the customer experienced with his order. We have corrected our listing and provided the customer with six chairs at no additional charge.We have no desire to mislead our customers and regret when these errors occur. Regrettably, when the customer placed...

the order for the [redacted] Inc. - Dining Table it was incorrectly listed as coming with six chairs.  In an effort to rectify our error, we provided the customer with six chairs at no additional charge; [redacted] Tracking [redacted], and [redacted].If the customer has any additional questions or concerns he may contact [redacted], at ###-###-####. We hope this information is helpful in resolving the complaint.

To Whom It May Concern,We apologize for the inconvenience that the customer experienced with her order. In an effort to rectify the situation, we offered a discount of $100 to keep the dresser as is or a return for a full refund.      We have shared the...

customer’s photos with the manufacturer and they confirmed that the dresser is not necessarily damaged or defective, but that this item has a distressed finish.  The distress marks will vary from piece to piece resulting in a unique finish. That being said, we understand the customer is unhappy with the piece and we are more than happy to come to a resolution that works best for her.    We reached out to the customer to further apologize for the trouble but have not yet received a response.  If the customer has any additional questions, she may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

Hello Boston Revdex.com,I filed this complaint against Wayfair yesterday.  Just a few minutes after your email notifying me that you forwarded it to the business, they shipped my item.  I received it this morning.  It would have been nice to get some communication from them, but I am...

satisfied with the results.  Thank you for the service you provide![redacted]

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his order. The customer placed his order for the [redacted] 54" Floating Double Bathroom Vanity Set on December 1st, 2015 and notified us on February 9th, 2016 that his delivery arrived missing...

the sink and the faucet. We promptly ordered the customer replacement parts to be shipped. Regrettably, when the parts arrived the drain assembly for the sink was not included. We sincerely apologize for the trouble caused and agree the delay with the order is unacceptable. We reached out to the customer to further apologize and we are working to ship the drain assembly as soon as possible. If the customer has any additional questions he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed their order on 04/19/2017 for the [redacted] TV living room furniture pieces. The items shipped on 04/21/2017. Unfortunately, the order shipped and the tracking did not update correctly so the...

customer was unable to track his order. The customer then contacted our customer service team to receive an update and we were unable to provide an update in a reasonable time-frame. We strive to ensure that our customers are able to obtain status updates on their orders with ease and agree that this issue with the customer's order is unacceptable.A customer service manager has been working with the customer to ensure the delivery of their item. The customer will be contacted within 24-48 business hours by our delivery agent to schedule a delivery appointment for a specific day and time frame.If the customer has any additional questions or concerns, they may contact [redacted], at 8[redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com