Wayfair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I have contacted wayfair I was offered a $250 dollar wayfair credit but im not satisfied with the outcome I need a refund of $250 the wayfair credit does not help any I need another pair of mattresses not store credit  from way fair I dont want to deal with wayfair any more I have already made another mattress purchase hope u can help  Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. In an effort to rectify our error we have refunded the customer in the amount of $140.99 and $109.01.The customer placed her order for the [redacted] [redacted] TV Stand on December 26, 2016. The...

customer contacted us on December 31, 2016 to notify us that she was missing some pieces. At that time the TV stand was out of stock and parts were unavailable so we issued a full refund back to the original payment method which was a gift card.The customer reached out to us again on January 2, 2017 to inform us she no longer had the gift card she used and asked if the refund could go back to her credit card. We attempted to refund the customer and regrettably over-refunded her in store credit, at which time we collected those funds again. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. We reached out to the customer to further apologize for the trouble and have refunded her in full. If the customer has any additional questions, she may contact [redacted] Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
There are 3 components to a contract and we had a valid contract. Wayfair gave an offer for the sectional at a price of $1090. I accepted that offer for $1090 and to satisfy the consideration component, a successful financial transaction was completed. I took extra steps by contacting Wayfair prior to placing my order to ensure the advertising was correct to avoid this exact situation. The sales representative processed my order. As a result of your company's negligence the contract was breached. In order to remedy this unfair and unconscionable action, it is only approppriate that I be made whole by Wayfair's original offer of $1090 for the sectional.  
Regards,
[redacted]

To Whom It May Concern, We apologize for the inconvenience the Consumer experienced. Our customer placed an order on November 18, 2015, which was delivered on January 04, 2016. Regrettably, during the delivery the Consumer’s (our customer’s neighbor) yard was damaged. Wayfair takes...

issues such as this very seriously and only work with licensed, insured movers should in the rare event these circumstances occur. We have advised the Consumer to open an insurance claim with our delivery company. The Consumer has been working with the delivery company as well as a specialized delivery associate here at Wayfair to ensure the pending claim is settled. We reached out to the Consumer to further apologize for the trouble and will continue to work with all parties involved to ensure a resolution. If the Consumer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for a [redacted] Trestle 3-Shelf 4.52” Bookcase on  December 23rd 2014. The customer did not contact us regarding not receiving her item, but instead contacted...

[redacted] directly.  Unfortunately, [redacted] was unable to locate the package and as a result the customer filed a Revdex.com complaint.A customer service specialist has been working with the customer to resolve the complaint, and on January 7th 2015,  we ordered the customer a replacement free of charge.  After the replacement order was placed, our customer service specialist continued to monitor the order until it was confirmed delivered to her correct address on January 12th 2015 at 1:46pm. ([redacted] Tracking:  [redacted])  We have reached out the customer again via email and phone but have yet to receive a response.   If the customer has any additional questions she may contact [redacted] Revdex.com liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards, [redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have repeatedly requested that [redacted] no longer be my account manager.  In fact, I was told by [redacted] that she would not be, and that I would be contacted by a new business account manager within the week (this was 12/23/15, today is 1/4/16).  It is the latest in a long string of promises by the business account team that has not been fulfilled.  If no other account managers are capable of following up either I would prefer to have my account reverted to a non-business account.I also feel it's important that Wayfair warn customers when signing them up for 'business' accounts about the difficulty of resolving shipping troubles.  (I'm sure that won't happen, but I still think they should be warned.)
Regards,
[redacted]

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his order. In an effort to rectify our error, we offered to provide the customer the [redacted] 11 Piece Dining Set at a discounted price.We do our best to ensure that our products are listed with the...

correct and most up to date information. Regrettably, when the customer placed his order for the [redacted] 11 Piece Dining Set, the item was listed with the incorrect price. We sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct price.  We reached out to the customer to apologize and offered a discount off a future purchase. If the customers have any additional questions or concerns he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]

To Whom it may concern,  This order was placed on April 9th and was estimated to ship by April 17th and arrive at our local delivery partner by May 3rd. This arrived with our partner [redacted] Transport earlier than expected and the customer was contacted on April 25th to schedule delivery....

Our partner had originally proposed a Wednesday delivery, but due to the customer’s work schedule we could schedule a Saturday delivery.After the delivery was scheduled, the customer immediately requested a customer service manager and demanded a Sunday delivery or a 50% refund. Our delivery agent is closed on Sundays. As a courtesy we offered the customer a refund of $215, 10 percent off plus the cost of shipping. The customer continued to escalate through the Revdex.com requesting a 50% refund. While delivery dates are scheduled in advance, the delivery window is provided to the customer 24 hours in advance as our delivery agent needs to schedule a route based on the locations of the deliveries they need to make for a particular date. This was explained to the customer by their previous Revdex.com Liaison [redacted], who worked with our freight team to accommodate this customer's schedule. [redacted] told the customer that she would make this customer's delivery a priority and had made our logistics team aware of this escalation. The delivery was scheduled on Friday May 6th for 11am-3pm on Saturday May 7th. After receiving this information the customer did not feel as though their delivery had been made a priority and demanded an earlier delivery or a full refund. We contacted [redacted] Transport on Friday afternoon to see if they were able to make an early delivery however they were unable to deliver earlier to the customer's location. Once the customer received this information she continued to escalate using strong language and personally attacking members of our customer service team, leading to one agent disconnecting the call after warning the customer they would need to end the call if this persisted. This was delivered and signed for by the customer on Saturday May 6th at 12:50 pm. We have contacted the customer several times to apologize and offer assistance, however they have declined communication with us and have stated they would communicate through Revdex.com complaint. We have offered the customer a discount of $215, 10% off the order total and the cost of shipping as an apology for any confusion with the delivery process, although this was delivered within the estimates provided to the customer at the time the order was confirmed. If the customer has any additional questions they may contact [redacted], a Revdex.com liaison at [redacted].We Hope this information is helpful in resolving this complaint. Kind Regards, [redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. The customer’s order was cancelled and all pending charges were reversed. We unfortunately encountered a pricing error on the [redacted] in [redacted]. As soon as the...

pricing error was discovered we cancelled the customer’s order, notified her of our error, and voided all pending charges. We truly regret when these infrequent errors occur and are making all efforts to avoid these occurrences from happening in the future. A member of our service team reached out to the customer via email to further apologize.  In an effort to rectify our error, we provide the customer with a $25.00 store credit to use towards a future purchase. We hope this information is helpful in resolving the complaint. If the customer has any additional questions or concerns, she may contact [email protected].  Best Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer. The customer placed his order on Friday July 10th for the [redacted] . The customer called our service team on 8/31 to inform us that part of this island was...

damage. We promptly ordered the customer a replacement part which was shipped on 9/1. Unfortunately, the part arrived with damaged as well. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the damage to the customer’s item is unacceptable.We reached out to the customer to apologize and provided several solutions. The customer has agreed to keep the item with a $150.00 discount. The discount was applied on 9/17/15. If the customer has any additional questions or concerns, she may contact [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders...

was leaked to a vast audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's order #[redacted]has been cancelled and the pending charge of $2.24 has been reversed. Additionally, we have provided a 10% promo code towards a future order. 
We sincerely apologize for any inconvenience related to this matter. We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]
Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We have confirmed that the customer has been issued a full refund.We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers. We understand the customer’s frustration and agree more could have been done to ensure the correct replacement parts were send.We have contacted the customer to apologize for the frustration on this and provided the customer with the accompanying Acquirer Reference Numbers to contact her bank and verify this information. If the customer has any additional questions she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience caused to the customer.The customer placed his order on 6/20/2015 for the [redacted] [redacted]. At time of purchase, we provided the customer with an estimated delivery date of...

June 29th. Unfortunately, we experienced a delay in shipping the customer’s order out.  We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable. The order was delivered on 7/1/2015 via [redacted]. We reached out to the customer to apologize for the delay and provided him with a 20% discount. If the customer has any additional questions or concerns, he may contact [redacted], Revdex.com Liaison at [redacted].We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for [redacted] - Sleigh Bed on June 25, 2016. The customer contacted us on July 21, 2016 to notify us that her delivery arrived and was missing a part of the bed. We promptly ordered the customer a replacement part to be shipped. The replacement part needed were shipped on July 28th and delivered on August 1st under [redacted] tracking number [redacted]. We have reached out to further apologize for the delay and confirmed that the customer received her order. If the customer has any additional questions she may contact [redacted], at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I have spoken to [redacted] before their response was written and it was agreed that I was not being charged any shipping fees due to the fact the item was to be delivered by 4/22/16 and was not. It was received at the transporter on 4/20/16 and sat with an unknown date of delivery. I have all documents proving this directly from Wayfair and [redacted] who encourage a claim be filed and a full refund finally went through. There is no agreement to "split" costs and this is all on a recorded line as of yesterday afternoon 5/07/16 at which time I spoke with [redacted] and it was agreed a full refund was given and the case was closed. I am only writing this so that it is clarified and no charges are authorized by Wayfair to my credit card on file. I was told they had made an exception and [redacted] would respond accordingly. All dates and claims on their part to not coordinate with all emails I have and actual occurrences. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the experience the customer had with her order and for any inconvenience it may have caused. The customer was fully refunded $512.94 for the End and Console Table. We experienced unforeseen delays that affected the customers’ delivery. It is...

never our intention for these experiences to occur and we are working to ensure similar occurrences do not happen in the future. We agree the lack of information regarding the status of the customer’s shipment is unacceptable. The customer informed us she no longer wanted to receive the End and Console Table. We processed the return and issued the refund of $512.94 the same day. We have reached out to the customer to further apologize for the experience. If the customer has any additional questions, she may contact [redacted] We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer. In an effort to rectify the situation we provided upgraded the customer’s delivery to Room of Choice instead of Entryway.The customer placed his order for Corsica Boat Shaped Conference Table on Monday...

6/6/16. We provided an order confirmation after it was placed with an estimated shipping estimate of Thursday 6/9/16 and an estimated arrival to our local delivery agent by 6/30/16. Regrettably, we did experience a small delay in transit and the table arrived at our delivery company on 7/1/16. Due to the holiday weekend, our delivery company reached out to the customer on 7/5/16 to schedule and the delivery appointment was set for 7/6/16. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we apologize for the delay.We have reached out to the customer to further apologize for the delay and upgraded the customer’s delivery to Room of Choice instead of Entryway. If the customer has any additional questions or concerns, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern-We sincerely apologize for the trouble the customer has experienced, and in an effort to resolve the situation we have ordered the necessary parts to complete the original bed, and processed an additional discount for the extended wait for replacement parts. The replacement parts are estimated to ship by June 26, 2017, and estimated to arrive by July 3, 2017. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service specialist will continue to work with the customer to resolve the complaint. If the customer has any further questions or concerns, she may contact [redacted], at [redacted].We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com