Wayfair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I have contacted wayfair I was offered a $250 dollar wayfair credit but im not satisfied with the outcome I need a refund of $250 the wayfair credit does not help any I need another pair of mattresses not store credit  from way fair I dont want to deal with wayfair any more I have already made another mattress purchase hope u can help  Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. 
According to the phone call made to Wayfair after my order was placed and i received a confirmation , then the next day ii received a email saying way fair had canceled my order,  Wayfair said they would honor the code and my order would be shipped ,  And then when I checked my order it said customer cancellation which is not true, therefore you Admit the code was valid. You should ship order just like you said you would honor code then you changed your mind.  You offered a 10 percent code you way fair.com site offeres a 10 percent off code just for signing up with your email.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. In an effort to rectify our error we have refunded the customer in the amount of $140.99 and $109.01.The customer placed her order for the [redacted] [redacted] TV Stand on December 26, 2016. The...

customer contacted us on December 31, 2016 to notify us that she was missing some pieces. At that time the TV stand was out of stock and parts were unavailable so we issued a full refund back to the original payment method which was a gift card.The customer reached out to us again on January 2, 2017 to inform us she no longer had the gift card she used and asked if the refund could go back to her credit card. We attempted to refund the customer and regrettably over-refunded her in store credit, at which time we collected those funds again. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. We reached out to the customer to further apologize for the trouble and have refunded her in full. If the customer has any additional questions, she may contact [redacted] Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. In an effort to rectify the situation, we refunded the customer the requested $71.99 on February 4, 2015. We handle all standard returns, defects, and damage issues within 30 days of delivery....

During this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On November 19, 2014 the customer notified us that one of their Wildon Home - Bloomington 29" Swivel Barstool with Cushion that they ordered and received was missing parts. We addressed this immediately on November 20, 2014 and requested replacement parts to be shipped out. Unfortunately the incorrect parts were sent to the customer. We apologize for the error and the trouble he encountered trying to resolve the matter with our team.  We agree that this situation should have been addressed in a more effective manner.We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, they may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his order. The customer placed his order for [redacted] Home Co - Chestnut [redacted] Reclining Sofa and Recliner on February 26, 2017. The customer contacted us on April 12, 2017 to notify us that...

the recliner has not arrived. We promptly ordered the customer a replacement recliner to be shipped. Unfortunately, there was a delay with shipping the missing part. We sincerely apologize for the trouble caused and agree the delay with the order is unacceptable. A customer service specialist has been working with the customer to resolve the complaint. We confirmed the missing recliner is scheduled for delivery on June 7, 2017. If the customer has any additional questions he may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
There are 3 components to a contract and we had a valid contract. Wayfair gave an offer for the sectional at a price of $1090. I accepted that offer for $1090 and to satisfy the consideration component, a successful financial transaction was completed. I took extra steps by contacting Wayfair prior to placing my order to ensure the advertising was correct to avoid this exact situation. The sales representative processed my order. As a result of your company's negligence the contract was breached. In order to remedy this unfair and unconscionable action, it is only approppriate that I be made whole by Wayfair's original offer of $1090 for the sectional.  
Regards,
[redacted]

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for [redacted] - 30" Bar Stool on November 11, 2015 at which time we sent an email confirmation with the estimated ship date of November 17th and...

delivery estimate of November 19th. On November 14th we addressed the customers concerns regarding the expedited delivery, the time from when an order ships from our warehouse to when it is delivered to the customer. However, each of our warehouses has a processing time to prepare an order for shipment. The customer’s order was shipped on November 14th and was delivered two business days later on November 17th. We strive to be as accurate as possible with our shipping and delivery estimates and truly regret when there is any confusion.We reached out to the customer to further apologize for the trouble and as a gesture of our heartfelt apologize we have issued a refund for the expedited shipping cost $36.99 as well as an additional 10% discount in the amount of $15.60.If the customers have any additional questions or concerns she may contact [redacted] We hope this information is helpful in resolving this complaint.Best Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for [redacted] - Sleigh Bed on June 25, 2016. The customer contacted us on July 21, 2016 to notify us that her delivery arrived and was missing a part of the bed. We promptly ordered the customer a replacement part to be shipped. The replacement part needed were shipped on July 28th and delivered on August 1st under [redacted] tracking number [redacted]. We have reached out to further apologize for the delay and confirmed that the customer received her order. If the customer has any additional questions she may contact [redacted], at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I have spoken to [redacted] before their response was written and it was agreed that I was not being charged any shipping fees due to the fact the item was to be delivered by 4/22/16 and was not. It was received at the transporter on 4/20/16 and sat with an unknown date of delivery. I have all documents proving this directly from Wayfair and [redacted] who encourage a claim be filed and a full refund finally went through. There is no agreement to "split" costs and this is all on a recorded line as of yesterday afternoon 5/07/16 at which time I spoke with [redacted] and it was agreed a full refund was given and the case was closed. I am only writing this so that it is clarified and no charges are authorized by Wayfair to my credit card on file. I was told they had made an exception and [redacted] would respond accordingly. All dates and claims on their part to not coordinate with all emails I have and actual occurrences. 
Regards,
[redacted]

To Whom it May Concern,We apologize for the inconvenience the customer experienced with her order.  Due to the order being delayed we have refund the customer in full for the [redacted] Leatherette Loveseat. Since the [redacted] Leatherette Loveseat was well past its date for delivery we have rerouted...

the shipment and have issued a full refund back to the customers [redacted] account. We work hard with our delivery carriers to receive accurate estimates on dates for delivery. Unfortunately, in this case, the order was severely delayed. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern-We sincerely apologize for the trouble the customer has experienced, and in an effort to resolve the situation we have ordered the necessary parts to complete the original bed, and processed an additional discount for the extended wait for replacement parts. The replacement parts are estimated to ship by June 26, 2017, and estimated to arrive by July 3, 2017. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service specialist will continue to work with the customer to resolve the complaint. If the customer has any further questions or concerns, she may contact [redacted], at [redacted].We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the experience the customer had with her order and for any inconvenience it may have caused. The customer was fully refunded $512.94 for the End and Console Table. We experienced unforeseen delays that affected the customers’ delivery. It is...

never our intention for these experiences to occur and we are working to ensure similar occurrences do not happen in the future. We agree the lack of information regarding the status of the customer’s shipment is unacceptable. The customer informed us she no longer wanted to receive the End and Console Table. We processed the return and issued the refund of $512.94 the same day. We have reached out to the customer to further apologize for the experience. If the customer has any additional questions, she may contact [redacted] We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. The customer’s order was cancelled and all pending charges were reversed. We unfortunately encountered a pricing error on the [redacted] in [redacted]. As soon as the...

pricing error was discovered we cancelled the customer’s order, notified her of our error, and voided all pending charges. We truly regret when these infrequent errors occur and are making all efforts to avoid these occurrences from happening in the future. A member of our service team reached out to the customer via email to further apologize.  In an effort to rectify our error, we provide the customer with a $25.00 store credit to use towards a future purchase. We hope this information is helpful in resolving the complaint. If the customer has any additional questions or concerns, she may contact [email protected].  Best Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. In an effort to rectify the situation, we have ordered a replacement chest and offered the customer a significant discount on June 6th, 2017. The replacement chest is estimated to be delivered on or...

before July 14th and we will have our delivery team pick up the damaged unit.We handle standard returns, defects, and damage issues within 30 days of delivery. During this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On June 7, 2017 and June 13, 2017 the customer notified us that a light bulb for a lamp on the order was damaged. We offered replacements or a discount to keep as is. On June 16th, 2017 the customer notified us that the 3 Drawer Chest arrived damaged and was assigned a delivery specialist team member. Regrettably, the customer did not hear from our Delivery Specialist Team for several days prompting them to file a Revdex.com Complaint. We sincerely apologize for the trouble caused and agree the delay with the follow up service is unacceptable. We reached out to the customer to further apologize for the trouble. We have also ordered a replacement 3 drawer chest as well as provided a discount. If the customer has any additional questions, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience caused to the customer.The customer placed his order on 6/20/2015 for the [redacted] [redacted]. At time of purchase, we provided the customer with an estimated delivery date of...

June 29th. Unfortunately, we experienced a delay in shipping the customer’s order out.  We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable. The order was delivered on 7/1/2015 via [redacted]. We reached out to the customer to apologize for the delay and provided him with a 20% discount. If the customer has any additional questions or concerns, he may contact [redacted], Revdex.com Liaison at [redacted].We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer. In an effort to rectify the situation we provided upgraded the customer’s delivery to Room of Choice instead of Entryway.The customer placed his order for Corsica Boat Shaped Conference Table on Monday...

6/6/16. We provided an order confirmation after it was placed with an estimated shipping estimate of Thursday 6/9/16 and an estimated arrival to our local delivery agent by 6/30/16. Regrettably, we did experience a small delay in transit and the table arrived at our delivery company on 7/1/16. Due to the holiday weekend, our delivery company reached out to the customer on 7/5/16 to schedule and the delivery appointment was set for 7/6/16. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we apologize for the delay.We have reached out to the customer to further apologize for the delay and upgraded the customer’s delivery to Room of Choice instead of Entryway. If the customer has any additional questions or concerns, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their order. In an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the [redacted] - [redacted] Upholstered Panel...

Bed. The customer placed her order for the [redacted] - [redacted] Upholstered Panel Bed on 5/24/2015. At the time of purchase, we provided them with an estimated ship date of 5/27/2015. The customer contacted our Customer Service team and filed a [redacted] dispute on 5/27/2015 to request that her order be cancelled. Unfortunately, at that the time, the customer’s order was already prepared to ship, and once an order is ready to ship we are unable to cancel it. The customer was informed through the dispute and via email that the cancellation could not be confirmed.The customer was emailed on 6/1/2015 and provided with UPS Tracking number [redacted]. Since the order could not be cancelled we arranged to have the merchandise returned to the sender in transit. The merchandise was confirmed back on 6/2/2015 at which time we issued the full credit back to the customers [redacted] account.We have reached out to the customer to further apologize for the frustration caused, and informed her we issued a full refund. If the customer has any further questions or concerns, she may contact [redacted], at [redacted].  We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com