Wayfair

To Whom It May Concern,We have issued the customer a full refund in the amount of $1240.26 and stepped outside of our normal return policy. The customer was fully refunded on 1/19/2014 for the return of her order. If the customer has any further questions, she may contact [email protected]. Thank you,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]This is not the first problem with WAYFAIR they advertised a piece of furniture with specific (not approximate, close, maybe etc. specs) when the item arrived the dimensions were totally incorrect when they finally agreed that they had falsely advertised the incorrect dimensions all my wife decided to use the furniture in another room. WAYFAIR responded that they had no control over what the manufacturer and / or supplier of the furniture actually advertised and could not guarantee it wouldn't happen again. So when they promised that these two recent items would arrive before Christmas and then simply lied when they couldn't conform it just goes to prove that they are not an honest and reliable company. When the items did not arrive as promised I requested that the order be cancelled and a refund issued. Wayfair informed me that IF THE ITEMS EVER ARRIVED that I could keep them as a gift or that I could donate them to charity or that I could discard anyway I wish. I informed them that I would burn them in my fireplace and I did. 
Regards,
[redacted]

To Whom It May Concern,
This promotion code is invalid and is no longer available for use.  The customer's order #[redacted]has been cancelled and the pending charge of $13.97 has been reversed.
 
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
We sincerely apologize for any inconvenience related to this matter.
Thank you,
 
[redacted]
Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced on her order.  As requested by the customer on 10/15/2016, her order for [redacted] - [redacted] Small Oval Dining Table was cancelled and all pending charges have been fully reversed.We work hard to provide accurate shipping and delivery estimates and we sincerely apologize when an item is backordered without prior notice. On 8/17/2016 the customer was notified by email that her order for the Small Oval Dining Table was placed on a backorder for several weeks. She contacted us on 10/15 and requested cancellation for this order. We have pulled our listing to make the appropriate corrections. We have no desire to mislead our customers and regret when these rare errors occur.  We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.We reached out to the customer to further apologize for the trouble and provided her with a gift card towards her next purchase. If the customer has any additional questions or concerns she may contact [redacted], at ###-###-####. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]

To Whom It May Concern, We apologize for the inconvenience the Consumer experienced. Our customer placed an order on November 18, 2015, which was delivered on January 04, 2016. Regrettably, during the delivery the Consumer’s (our customer’s neighbor) yard was damaged. Wayfair takes...

issues such as this very seriously and only work with licensed, insured movers should in the rare event these circumstances occur. We have advised the Consumer to open an insurance claim with our delivery company. The Consumer has been working with the delivery company as well as a specialized delivery associate here at Wayfair to ensure the pending claim is settled. We reached out to the Consumer to further apologize for the trouble and will continue to work with all parties involved to ensure a resolution. If the Consumer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers. The replacement table has arrived at the local delivery agent on June 26, and the customer will be contacted within 2 business days to schedule delivery.We reached out to the customer to further apologize and to facilitate the delivery of this merchandise. If the customer has any additional questions he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, [redacted]Wayfair.com

To Whom It May
Concern,We sincerely
apologize for the inconvenience the customer experienced with his order.  In
an effort to rectify the situation, we have provided a full refund to the
customer.We agree with
the customer that the rug is not best represented on our site, and we...

are
working with our merchandising team to update the description. We do our best
to accurately picture and describe the products on our site. In the event that
there is an error in our listing, it is never our intention for customers to
pay for return shipping.We have
reached out to further apologize and have provided a full refund to the
customer. If the customer has any additional questions or concerns he may
contact [redacted] at [redacted]. We hope this information is helpful
in resolving the complaint.Best Regards, Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have repeatedly requested that [redacted] no longer be my account manager.  In fact, I was told by [redacted] that she would not be, and that I would be contacted by a new business account manager within the week (this was 12/23/15, today is 1/4/16).  It is the latest in a long string of promises by the business account team that has not been fulfilled.  If no other account managers are capable of following up either I would prefer to have my account reverted to a non-business account.I also feel it's important that Wayfair warn customers when signing them up for 'business' accounts about the difficulty of resolving shipping troubles.  (I'm sure that won't happen, but I still think they should be warned.)
Regards,
[redacted]

To Whom It May Concern,
We apologize for the inconsistencies in addressing this issue.  We released the following statement to our [redacted] community: “We have been working hard to address everyone’s concerns over the past 24 hours. We are very sorry to those impacted. Our customer service representatives were able to resolve the issue for many customers by honoring the invalid promo code. We apologize, but this is not a policy we can continue. At this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customers. Everyone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card). Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
We can no longer honor this code.  The customer's orders #[redacted] has been cancelled and the pending charge of $9.99 has been reversed.  
We sincerely apologize for any inconvenience related to this matter.
Thank you,
 
[redacted]
[redacted]

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us.Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders...

was leaked to a vast audience of consumers. Due to an internalerror on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. The customer's order #[redacted] has been cancelled and since the order total was $0.00, no further refund is necessary.We sincerely apologize for any inconvenience related to this matter. We hope this information is helpful in resolving the complaint. Thank you,[redacted]Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for a [redacted] Trestle 3-Shelf 4.52” Bookcase on  December 23rd 2014. The customer did not contact us regarding not receiving her item, but instead contacted...

[redacted] directly.  Unfortunately, [redacted] was unable to locate the package and as a result the customer filed a Revdex.com complaint.A customer service specialist has been working with the customer to resolve the complaint, and on January 7th 2015,  we ordered the customer a replacement free of charge.  After the replacement order was placed, our customer service specialist continued to monitor the order until it was confirmed delivered to her correct address on January 12th 2015 at 1:46pm. ([redacted] Tracking:  [redacted])  We have reached out the customer again via email and phone but have yet to receive a response.   If the customer has any additional questions she may contact [redacted] Revdex.com liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards, [redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. The customer has been fully refunded $39.94 to her original payment method.We do our best to ensure that our products are listed with the correct and most up to date information. Regrettably, we encountered an error with our listing on our partner’s website ([redacted].com) where the Wine Refrigerator as it was incorrectly priced and matched to a different item, Wine Hog Cork Catcher, in our system. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future.In an effort to rectify the situation, the customer has been fully refunded $39.94 to her original payment method and we are not asking for the Wine Hog Cork Catcher to be returned. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of...

consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's order #[redacted]has been cancelled and the pending charge of $4.50 has been reversed. Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [email protected].  We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]
Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his order. In an effort to rectify our error, we offered to provide the customer the [redacted] 11 Piece Dining Set at a discounted price.We do our best to ensure that our products are listed with the...

correct and most up to date information. Regrettably, when the customer placed his order for the [redacted] 11 Piece Dining Set, the item was listed with the incorrect price. We sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct price.  We reached out to the customer to apologize and offered a discount off a future purchase. If the customers have any additional questions or concerns he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation we have provided the customer a full refund.The customer ordered a convertible sofa that was delivered on December 9th. On December 11th, the customer...

notified us that she received the incorrect convertible sofa, which only converts to a twin bed instead of a full bed as advertised on our site. We have no desire to mislead our customers and regret when these rare errors occur. We have reached out to further apologize and have provided a full refund. If the customer has any additional questions or concerns he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind RegardsWayfair.com

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of...

consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's order #[redacted] has been cancelled and the pending charge of $1.96 has been reversed. Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [redacted]. We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]
[redacted]

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of...

consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's orders #[redacted] has been cancelled and the pending charge of $1.40 has been reversed. Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [redacted]. We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]