Wayfair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]This is not the first problem with WAYFAIR they advertised a piece of furniture with specific (not approximate, close, maybe etc. specs) when the item arrived the dimensions were totally incorrect when they finally agreed that they had falsely advertised the incorrect dimensions all my wife decided to use the furniture in another room. WAYFAIR responded that they had no control over what the manufacturer and / or supplier of the furniture actually advertised and could not guarantee it wouldn't happen again. So when they promised that these two recent items would arrive before Christmas and then simply lied when they couldn't conform it just goes to prove that they are not an honest and reliable company. When the items did not arrive as promised I requested that the order be cancelled and a refund issued. Wayfair informed me that IF THE ITEMS EVER ARRIVED that I could keep them as a gift or that I could donate them to charity or that I could discard anyway I wish. I informed them that I would burn them in my fireplace and I did. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that a full refund, although inconveniently issued in 3 different transactions, sufficiently resolves my request for such. I appreciated receiving a considerate email (copy attached) from the company's representative which acknowledges the "inconvenient" and "unconventional" company policy for handling returns, particularly of damaged items. However, I will not be doing business with Wayfair in the future -- I am even less likely to do so now that I know our issues with receiving a response from the company's support team result from an actual policy (rather than a service error) to respond to damaged order reports "within 30 days." I find that window of time to be an unacceptable response time for anyone who has received a damaged product and would not want to experience that in the future.
Regards,
[redacted]

To Whom It May Concern, We apologize for the trouble the customer is experiencing on her order. The customer filed a credit card dispute on 5/29/2015 in the amount of $436.68. Once a credit card dispute is filed, Wayfair no longer has the ability to issue a refund directly to the customer and any refunds will be processed at the discretion of the bank. A credit card dispute may take up to 90 days to be resolved. However to speed this process up, Wayfair accepted liability on 5/29/2015. We accepted the full disputed amount of $436.68 and informed the bank that the customer is due back the full amount.  At this time, Wayfair has no further action to take. A full refund will be processed by and at the discretion of the customer’s card issuing bank. Best Regards,Wayfair.com

To Whom It May Concern,We have issued the customer a full refund in the amount of $1240.26 and stepped outside of our normal return policy. The customer was fully refunded on 1/19/2014 for the return of her order. If the customer has any further questions, she may contact [email protected]. Thank you,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. In an effort to rectify the situation, we refunded the customer the requested $71.99 on February 4, 2015. We handle all standard returns, defects, and damage issues within 30 days of delivery....

During this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On November 19, 2014 the customer notified us that one of their Wildon Home - Bloomington 29" Swivel Barstool with Cushion that they ordered and received was missing parts. We addressed this immediately on November 20, 2014 and requested replacement parts to be shipped out. Unfortunately the incorrect parts were sent to the customer. We apologize for the error and the trouble he encountered trying to resolve the matter with our team.  We agree that this situation should have been addressed in a more effective manner.We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, they may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for [redacted] - 30" Bar Stool on November 11, 2015 at which time we sent an email confirmation with the estimated ship date of November 17th and...

delivery estimate of November 19th. On November 14th we addressed the customers concerns regarding the expedited delivery, the time from when an order ships from our warehouse to when it is delivered to the customer. However, each of our warehouses has a processing time to prepare an order for shipment. The customer’s order was shipped on November 14th and was delivered two business days later on November 17th. We strive to be as accurate as possible with our shipping and delivery estimates and truly regret when there is any confusion.We reached out to the customer to further apologize for the trouble and as a gesture of our heartfelt apologize we have issued a refund for the expedited shipping cost $36.99 as well as an additional 10% discount in the amount of $15.60.If the customers have any additional questions or concerns she may contact [redacted] We hope this information is helpful in resolving this complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of...

consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's orders #[redacted] has been cancelled and the pending charge of $1.40 has been reversed. Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [redacted]. We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]

To Whom It May
Concern,We sincerely
apologize for the inconvenience the customer experienced with his order.  In
an effort to rectify the situation, we have provided a full refund to the
customer.We agree with
the customer that the rug is not best represented on our site, and we...

are
working with our merchandising team to update the description. We do our best
to accurately picture and describe the products on our site. In the event that
there is an error in our listing, it is never our intention for customers to
pay for return shipping.We have
reached out to further apologize and have provided a full refund to the
customer. If the customer has any additional questions or concerns he may
contact [redacted] at [redacted]. We hope this information is helpful
in resolving the complaint.Best Regards, Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. 
According to the phone call made to Wayfair after my order was placed and i received a confirmation , then the next day ii received a email saying way fair had canceled my order,  Wayfair said they would honor the code and my order would be shipped ,  And then when I checked my order it said customer cancellation which is not true, therefore you Admit the code was valid. You should ship order just like you said you would honor code then you changed your mind.  You offered a 10 percent code you way fair.com site offeres a 10 percent off code just for signing up with your email.
Regards,
[redacted]

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of...

consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's order #[redacted] has been cancelled and the pending charge of $1.96 has been reversed. Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [redacted]. We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]
[redacted]

To Whom It May Concern,
We apologize for the inconsistencies in addressing this issue.  We released the following statement to our [redacted] community: “We have been working hard to address everyone’s concerns over the past 24 hours. We are very sorry to those impacted. Our customer service representatives were able to resolve the issue for many customers by honoring the invalid promo code. We apologize, but this is not a policy we can continue. At this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customers. Everyone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card). Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
We can no longer honor this code.  The customer's orders #[redacted] has been cancelled and the pending charge of $9.99 has been reversed.  
We sincerely apologize for any inconvenience related to this matter.
Thank you,
 
[redacted]
[redacted]

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of...

consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's order #[redacted]has been cancelled and the pending charge of $4.50 has been reversed. Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [email protected].  We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]
Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us.Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders...

was leaked to a vast audience of consumers. Due to an internalerror on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. The customer's order #[redacted] has been cancelled and since the order total was $0.00, no further refund is necessary.We sincerely apologize for any inconvenience related to this matter. We hope this information is helpful in resolving the complaint. Thank you,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers. The replacement table has arrived at the local delivery agent on June 26, and the customer will be contacted within 2 business days to schedule delivery.We reached out to the customer to further apologize and to facilitate the delivery of this merchandise. If the customer has any additional questions he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, [redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. The customer has been fully refunded $39.94 to her original payment method.We do our best to ensure that our products are listed with the correct and most up to date information. Regrettably, we encountered an error with our listing on our partner’s website ([redacted].com) where the Wine Refrigerator as it was incorrectly priced and matched to a different item, Wine Hog Cork Catcher, in our system. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future.In an effort to rectify the situation, the customer has been fully refunded $39.94 to her original payment method and we are not asking for the Wine Hog Cork Catcher to be returned. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his order. The customer placed his order for [redacted] Home Co - Chestnut [redacted] Reclining Sofa and Recliner on February 26, 2017. The customer contacted us on April 12, 2017 to notify us that...

the recliner has not arrived. We promptly ordered the customer a replacement recliner to be shipped. Unfortunately, there was a delay with shipping the missing part. We sincerely apologize for the trouble caused and agree the delay with the order is unacceptable. A customer service specialist has been working with the customer to resolve the complaint. We confirmed the missing recliner is scheduled for delivery on June 7, 2017. If the customer has any additional questions he may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation we have provided the customer a full refund.The customer ordered a convertible sofa that was delivered on December 9th. On December 11th, the customer...

notified us that she received the incorrect convertible sofa, which only converts to a twin bed instead of a full bed as advertised on our site. We have no desire to mislead our customers and regret when these rare errors occur. We have reached out to further apologize and have provided a full refund. If the customer has any additional questions or concerns he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind RegardsWayfair.com