Wayfair

To Whom It May Concern, This promotion code is invalid and is no longer available for use.  The customer's order #[redacted] has been cancelled and the pending charge of $1.26 has been reversed. Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."We sincerely apologize for any inconvenience related to this matter.Thank you, [redacted]Wayfair.com

We can no longer honor this code and have reversed the charge of $4.50 back to the customer’s account.
We sincerely apologize for any inconvenience related to this matter.
Thank you,
 
[redacted]
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I understand what you are saying, the code itself did not have a minimum purchase requirement and your system did accept the transaction, I received a confirmation email that included an expected delivery date. Your customer service rep was not truthful in her response when I asked if all orders were canceled as your company did in fact honor many orders, multiple orders for some people. There are several posts across different social media sites indicating as such. How do you choose to honor multiple orders for some and none for others? Is that common business practice? Or is it common practice to offer a promotional code, gather potential customers email addresses and then cancel their order and continue to send spam to their emails?
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation, we fully refunded the customer $33.38 on March 15, 2016. The customer placed his order for the Goose Alternative Down Comforter Set on March 3, 2016. We...

provided an estimated delivery date of Wednesday, March 9, 2016. Regrettably, due to severe weather conditions the delivery was delayed until March 11, 2016 ([redacted] Tracking [redacted]).We handle standard returns, defects, and damage issues within 30 days of delivery. During this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On March 11, 2016 the customer notified us that he wished to return the Goose Alternative Down Comforter Set. Regrettably, the defect issue was not properly addressed as we were unaware of any damages or defects. We reached out to the customer to further apologize for the trouble and have provided a full refund of $33.38 for the Goose Alternative Down Comforter Set. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his order. The customer placed the order for One [redacted] - Don't Worry [redacted] Cover and Pillow Case Set on November 25, 2016. The customer contacted us on December 17th to...

notify us that the delivery arrived with the wrong pillow cases. We promptly ordered the customer a replacement to be shipped. Unfortunately, there was a delay with shipping the replacement pillow cases as these items are made to order and a ship speed upgrade was not successfully processed. We sincerely apologize for the trouble caused and agree the delay with the order is unacceptable. A customer service specialist has been working with the customer to resolve the complaint. We confirmed the missing part was delivered on December 28, 2016.If the customer has any additional questions he may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards, Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed their order on May 09, 2017 for the [redacted] 6 Drawer Dresser and 2 Drawer Nightstand. These items shipped on May 10, 2017 and the [redacted] 6 Drawer Dresser was delivered on May 20, 2017....

Unfortunately, the 2 Drawer Nightstand was lost in transit and had to be replaced. At the time this was discovered, we ordered a replacement nightstand which shipped on May 24, 2017 under tracking number [redacted]. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's full order is unacceptable.A customer service manager has been working with the customer to ensure the delivery of their item. The delivery is set for tomorrow, May 25, 2017. Once the item has been successfully delivered, we will work with the customer to provide a discount for the delay.If the customer has any additional questions or concerns, they may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order.  We stepped outside of our return policy and arranged a return for full refund for the Signature Design by [redacted] [redacted] We are proud to offer our customers a 30 day return...

policy. Per our return policy, roundtrip shipping costs are deducted from the customer’s total refund.  In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We have reached out to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order.  We stepped outside of our return policy and offered a return for a full refund for the Franklin Sofa by [redacted] Upholstery. We are proud to offer our customer’s a 30 day return policy. Per our...

return policy, roundtrip shipping costs are deducted from the customer’s total refund.  In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the continued trouble the customer is experiencing with her order. We have confirmed with our warehouse the parts the customer needs shipped out on October 10, 2016 with FedEx Tracking [redacted] These parts are expected to be delivered on or before Friday, October 14th, 2016.If the customer has any additional questions she may contact [redacted], at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. In an effort to rectify our error, we have provided a full refund to the customer. We partner with several other large online retailers, including Walmart.com. They list our items on...

their website, and we provide any follow up customer service. Unfortunately, we incorrectly listed the decorative glass domes as coming in a set of six. We have no desire to mislead our customers and regret when these rare errors occur. We have reached out to further apologize and have provided a full refund. If the customer has any additional questions or concerns she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation, we fully refunded the customer $157.24 on November 23, 2016. On November 05, 2016, the customer notified us that he received a full-sized [redacted] Bed Frame...

instead of the king-sized frame ordered. We promptly ordered the customer a replacement. On November 14, 2016, the customer notified us that he unfortunately received another full-sized bed with the replacement. At this time, a second replacement was ordered and the customer was offered a discount as an apology for the trouble caused. Regrettably, after the second replacement was ordered, we discovered that the listing was set up incorrectly, and the order was coming to our warehouse for a full-sized frame. At this point, one of our customer service agents cancelled the second replacement as the customer would only receive a third full-sized frame instead of the king-sized frame needed. We understand the customer's situation, and agree that the experience had with this order is unacceptable. We reached out to the customer to further apologize for the trouble and offered to help him place an order for an alternative king-sized frame at a discount due to the trouble. If the customer has any additional questions, he may contact David LeHouillier, at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

It is unfortunate that the company did not intend for the code to be used by the public, however, the order was completed and paid for in full. Then, once the order was cancelled by the company, I called and their customer service representative offered to place a new order at the same discount, using a new coupon code. This promise, which was noted in my file, was never fulfilled by Wayfair despite their verbal contract to do so. I do not accept a 10% discount in lieu of the significantly more substantial $50 discount that they offered via phone and did not deliver.
Regards,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Wayfair insists that the shipping charge was visible.  Unfortunately for me, I did not see it.  Had I seen it, I would not have ordered.  My confirmation e-mail had the merchandise charge of $121.98 in 30+ font, and the shipping charge in 10 point font wa-a-a-a-a-a-y at the end of the e-mail on the second page when printed.  And I did not check my e-mail in time to cancel the order so I am stuck.  The company is obviously not acknowledging their deceptive practices although they have modified the webpage for ordering so that the shipping options are now very clearly delineated.  And not acknowledging that they LIE in their advertising.  Free?!?! HAH.  When honest and ethical companies like [redacted] market free shipping, it is FREE to HAWAII.  And [redacted] runs specials that include free shipping, it is FREE to HAWAII.  Not only are their national TV ads giving false information as their shipping is not free, their TARGETED mailing to my home address in Hawaii (catalog and [redacted] mailer) states "free".  LIES, and MORE LIES.  I was e-mailing [redacted] and asked to be referred to someone else in the company as we were at an impasse.  Her response was to send the charge to collections!  The bill is paid, we are done.  I am warning everybody that I know that catalog/web shop that while the ordering section is now clear, Wayfair's customer service is NOT customer friendly and that the company does not accept any responsibility when problems occur.  They really do NOT deserve an A+ rating.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. When I had called on Sunday 9/21 my order was honored, on 9/22 my order was cancelled again. People have gotten their orders after 9/22 so that is not fair. I have screenshots from [redacted] from numerous people that have received a refund and have also received their orders, or they received the order that was cancelled and the order that was honored when they called back. How is it fair for some people to get their order and their money back and for others to receive duplicate orders and then some not get anything at all? Be fair to everyone that was affected!! What gets me is that I spoke to customer service and was told my order was being honored so why was it then cancelled again? Regards,
[redacted]

To Whom It May Concern,
This promotion code is invalid and is no longer available for use.  The customer's order #[redacted] has been cancelled and the pending charge of $1.40 has been reversed.
 
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
We sincerely apologize for any inconvenience related to this matter.
Thank you,
 
[redacted]
[redacted]