Wayfair

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced while shopping on Wayfair.com.  We do our best to ensure that our products are listed with the correct and most up to date information. Regrettably, when the customer was attempting to place her order...

for the [redacted] Sofa, a technical error caused two different prices to be displayed. We have no desire to mislead our customers and regret when these rare errors occur. In an effort to rectify our error, we have provided the customer with a 15% promo code for use on a future purchase. If the customer has any additional questions or concerns she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. When I had called on Sunday 9/21 my order was honored, on 9/22 my order was cancelled again. People have gotten their orders after 9/22 so that is not fair. I have screenshots from [redacted] from numerous people that have received a refund and have also received their orders, or they received the order that was cancelled and the order that was honored when they called back. How is it fair for some people to get their order and their money back and for others to receive duplicate orders and then some not get anything at all? Be fair to everyone that was affected!! What gets me is that I spoke to customer service and was told my order was being honored so why was it then cancelled again? Regards,
[redacted]

To Whom It May Concern, We apologize for the inconvenience [redacted] has experienced by receiving mailing brochures from AllModern.com. We have removed the former customer, [redacted], from our mailing list so [redacted] will no longer receive any of our marketing materials. If she has any...

additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation, we have fully refunded the customer $1,249.97 on January 21, 2016. The customer placed her order for the Simmons Upholstery Manhattan sleeper sofa and...

loveseat on September 20, 2015. On October 30th, 2015 the customer contacted us to report that she received the incorrect loveseat. We promptly ordered the customer a replacement which was delivered on December 21st, 2015. Unfortunately, the replacement loveseat was once again shipped incorrectly. The customer also reported that the sleeper sofa was defective and unusable when fully extended. We sincerely apologize for frustration this has caused and agree that receiving two mis-shipped loveseats and an unusable sleeper sofa is unacceptable.We reached out to the customer to further apologize for the difficult experience and have provided a full refund. If the customer has any additional questions or concerns he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

The merchant told me in order to return the item the shipping cost is $40Since I paid $37 initially, I will not be getting any refund back.I took the item to [redacted] and found that it costs only $32 to ship and the merchant is corporate, they may actually be getting additional discounts.The item weight was 16.7 lbs, including packaging materials it was 18 lbs.The cost to ship from [redacted] [redacted] to [redacted] is $32.Using my situation as an example, if I paid $37 and the return shipping is $32, and I should be getting $5 refund not $0 refund.But now the merchant told me I am not getting any refund because return shipping has exceeded $40The main purpose for my complaint is to investigate if the merchant is over charging other customers in return shipping.I am concerned for other customers who are immobile who may not have the flexibility to go to [redacted] or go online for an estimate.Also I am not sure who is pocketing the extra shipping in my case the $5 and imagine if they have thousands of customers.Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We have reached out to further apologize for the troublesome experience, and will be ordering the sofa to match the chaise as soon as it is back in stock. We are continuing to work with the customer to resolve this matter. If the customer has any further questions or concerns, she may [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his order. The customer placed the order for One [redacted] - Don't Worry [redacted] Cover and Pillow Case Set on November 25, 2016. The customer contacted us on December 17th to...

notify us that the delivery arrived with the wrong pillow cases. We promptly ordered the customer a replacement to be shipped. Unfortunately, there was a delay with shipping the replacement pillow cases as these items are made to order and a ship speed upgrade was not successfully processed. We sincerely apologize for the trouble caused and agree the delay with the order is unacceptable. A customer service specialist has been working with the customer to resolve the complaint. We confirmed the missing part was delivered on December 28, 2016.If the customer has any additional questions he may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards, Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Wayfair insists that the shipping charge was visible.  Unfortunately for me, I did not see it.  Had I seen it, I would not have ordered.  My confirmation e-mail had the merchandise charge of $121.98 in 30+ font, and the shipping charge in 10 point font wa-a-a-a-a-a-y at the end of the e-mail on the second page when printed.  And I did not check my e-mail in time to cancel the order so I am stuck.  The company is obviously not acknowledging their deceptive practices although they have modified the webpage for ordering so that the shipping options are now very clearly delineated.  And not acknowledging that they LIE in their advertising.  Free?!?! HAH.  When honest and ethical companies like [redacted] market free shipping, it is FREE to HAWAII.  And [redacted] runs specials that include free shipping, it is FREE to HAWAII.  Not only are their national TV ads giving false information as their shipping is not free, their TARGETED mailing to my home address in Hawaii (catalog and [redacted] mailer) states "free".  LIES, and MORE LIES.  I was e-mailing [redacted] and asked to be referred to someone else in the company as we were at an impasse.  Her response was to send the charge to collections!  The bill is paid, we are done.  I am warning everybody that I know that catalog/web shop that while the ordering section is now clear, Wayfair's customer service is NOT customer friendly and that the company does not accept any responsibility when problems occur.  They really do NOT deserve an A+ rating.   
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we have ordered the part of the swing set that was damaged while in transit and processed a partial refund of $495. The customer ordered the [redacted]...

[redacted] Swing Set on 3/27 and it was shipped from the warehouse on 3/31. On 4/11 we were informed that part of the swing set was refused by our delivery company due to damage to the package. Once we discovered which part was damaged we ordered the replacement for the customer. This replacement part was shipped on 5/2 and will be delivered to the customer on Friday 5/6. The remaining items will be delivered on Thursday 5/5. We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, she may contact [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced while shopping with us. To resolve the situation, we are actively working with the customer to ensure the best possible resolution for him. We have offered for him to keep his current [redacted] bathtub for a discount, or provide a significant discount on a different model. We do our best to ensure that our products are listed and pictured with the correct and most up to date information. Regrettably, when the customer was interested in purchasing [redacted] tubs, the item purchased was pictured and listed with an incorrect three button variable option. We sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price.We reached out to the customer to further apologize and offer assistance with a return. We have also offered to let the customer keep the item he received at a discounted price. Furthermore, we have offered the customer a discount off another [redacted] tub should he return the item he currently has. If the customer has any further questions or concerns, he may contact [redacted] at ([redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we have placed a new order for a brand new sectional at a significant discount. We handle damage issues within 30 days of delivery. During this time, we are...

happy to order replacements parts or units, or offer a full refund for damaged or defective items. On December 19, 2015 the customer notified us that the Zach Reversible Chaise Sectional arrived in two different colors. Regrettably, the defect issue was not properly addressed as the sectional was ordered from our Clearance Return Center and replacement parts were mistakenly ordered. We are unable to offer replacements for items purchased from our Clearance Return Center as they are sold at a significantly discounted rate due to being merchandise that was previously sold and returned.We understand the customer’s situation and assisted the customer in ordering brand new sectional at a discounted price. This new order shipped on 1/7/2016 and is currently at our local delivery agent pending delivery. Unfortunately, our delivery agent has notified us that the dust cover underneath the sectional is damaged. We have notified the customer of this damaged and offered for furniture technician to come to her home to restore the damage dust cover to showroom quality.We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

We can no longer honor this code and have reversed the charge of $4.50 back to the customer’s account.
We sincerely apologize for any inconvenience related to this matter.
Thank you,
 
[redacted]
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her [redacted].  We stepped outside of our return policy and split the return costs with the customer for the  [redacted] Modern Arm Chair.We are proud to offer our customer’s a 30 day return policy. Per our...

return policy, return shipping costs are deducted from the customer’s total refund.  In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we fully refunded the customer $158.30 on December 11, 2015. We handle standard returns, defects, and damage issues within 30 days of delivery. During this...

time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On November 18th , 2015 the customer notified us that the [redacted] 5 Drawer Chest she received was defective through My Account on our website. We sincerely apologize for the Drawer Chest arriving in a defective state and agree the lack of follow up is unacceptable.We reached out to the customer to further apologize for the trouble and have provided the customer with a full refund of $158.30. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. 
 
 What way fair is doing is called discrimination, I have proof that they fulfilled a ton of orders using the promo code [redacted] but they are choosing to single me out and not fulfill my order, sorry but that's not fair and I will not stand for it. You are supposed to be a legitimate company and we can see that just isn't what you really are. You can't just pick and choose what customers you take care of and what customers you don't, that's just not fair.
Regards,
[redacted]

To Whom It May Concern,We apologize for the continued trouble the customer is experiencing with her order. We have confirmed with our warehouse the parts the customer needs shipped out on October 10, 2016 with FedEx Tracking [redacted] These parts are expected to be delivered on or before Friday, October 14th, 2016.If the customer has any additional questions she may contact [redacted], at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com