Wayfair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. 
 
 What way fair is doing is called discrimination, I have proof that they fulfilled a ton of orders using the promo code [redacted] but they are choosing to single me out and not fulfill my order, sorry but that's not fair and I will not stand for it. You are supposed to be a legitimate company and we can see that just isn't what you really are. You can't just pick and choose what customers you take care of and what customers you don't, that's just not fair.
Regards,
[redacted]

To Whom It May Concern,We apologize for the continued inconvenience the customer experienced with her order. In an effort to rectify the situation, we have verified again with [redacted] that the refunded has processed.Regrettably, there was a delay in the processing of the customer's return for a refund. We partner with several other large online retailers, including [redacted].com. They list our items on their website as well as collect payment information, and we provide any follow up customer service. We have confirmed with our partner that the refund has been processed, which may take 3-5 business days to reflect in the customer’s account. We sincerely apologize for the inconvenience caused to the customer and agree the delay is unacceptable. If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we have ordered the part of the swing set that was damaged while in transit and processed a partial refund of $495. The customer ordered the [redacted]...

[redacted] Swing Set on 3/27 and it was shipped from the warehouse on 3/31. On 4/11 we were informed that part of the swing set was refused by our delivery company due to damage to the package. Once we discovered which part was damaged we ordered the replacement for the customer. This replacement part was shipped on 5/2 and will be delivered to the customer on Friday 5/6. The remaining items will be delivered on Thursday 5/5. We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, she may contact [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,
We sincerely apologize for the inconvenience the customer experienced with his order.  
The item the customer purchased was being listed at the lower price on our search page. Unfortunately, at the time of the purchase and when the customer was checking out, the...

price had increased. We are very sorry for the error, as it is never our intention to mislead a customer. On 11/2 the customer brought this matter to our attention and requested we match the original price displayed. Regrettably, our expected level of customer service was not provided, and as a result the customer refused the merchandise. 
In an effort to rectify our error, we have provided a full refund to the customer for the returned merchandise and provided him with a coupon towards her next purchase. If the customer has any additional questions or concerns she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.
Best Regards,
[redacted]
Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her [redacted].  We stepped outside of our return policy and split the return costs with the customer for the  [redacted] Modern Arm Chair.We are proud to offer our customer’s a 30 day return policy. Per our...

return policy, return shipping costs are deducted from the customer’s total refund.  In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]wayfair.com

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade(designers/interior decorators/business) customers placing large orders was leaked to a vast...

audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's order #[redacted]has been cancelled and their PayPal account has been credited in the amount of $4.99. Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [redacted] We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]
Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. It is my understanding that although I am satisfied with the response from Wayfair, this matter will not be closed with them until I have received the correct sofa. Thank you
Regards,
[redacted]

To Whom It May Concern:We apologize for the inconvenience the customer experienced with her order. In an effort to resolve the situation we have offered to step outside our 30 day return policy.We strive to keep our prices competitive; due to the frequent fluctuation of our prices we do not offer price matching to other retailers or manufacturers. We have reviewed all recorded calls to confirm that our agents did not provide any misinformation regarding the warranty. We sincerely apologize for any confusion and have offered to step outside our 30 day return policy by accepting the exchange outside of the 30-days. However, the customer would still be responsible for the $149 processing and pick up fee per our mattress specific return policy [redacted]“If you aren't satisfied with its feel then, call our mattress experts and we can exchange it for a brand new mattress within the first 30 days you have it. All it takes to get that new mattress is a $149 processing and pick-up fee. If your new mattress is more expensive than the original, we just ask that you cover the difference in price too.”If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we have placed a new order for a brand new sectional at a significant discount. We handle damage issues within 30 days of delivery. During this time, we are...

happy to order replacements parts or units, or offer a full refund for damaged or defective items. On December 19, 2015 the customer notified us that the Zach Reversible Chaise Sectional arrived in two different colors. Regrettably, the defect issue was not properly addressed as the sectional was ordered from our Clearance Return Center and replacement parts were mistakenly ordered. We are unable to offer replacements for items purchased from our Clearance Return Center as they are sold at a significantly discounted rate due to being merchandise that was previously sold and returned.We understand the customer’s situation and assisted the customer in ordering brand new sectional at a discounted price. This new order shipped on 1/7/2016 and is currently at our local delivery agent pending delivery. Unfortunately, our delivery agent has notified us that the dust cover underneath the sectional is damaged. We have notified the customer of this damaged and offered for furniture technician to come to her home to restore the damage dust cover to showroom quality.We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of...

consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer’s order #[redacted] has been cancelled and the pending charge of $17.12 has been reversed.  Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, he may contact our Customer Advocacy Team at the following email:  [email protected]. We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]
Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
As previously explained that is not an acceptable solution.  You clearly have several of these items currently in stock so I expect you to send me one of those.  I realize your system made and error but as a business you need to take responsibility for that error and make it right with your customer.  I look forward to receiving my couch.!
Regards,
[redacted]

To Whom It May Concern:We sincerely apologize for the inconvenience this customer has experienced when looking to purchase an item on our website. It is never our intention to mislead our customers and apologize for the confusion that the customer experienced with our product options.The customer...

was looking to place an order for a cat tree. After finding a cat tree she was interested, the customer went to the product page and saw that the price was for around $50. Many of our items have multiple options. This particular cat tree has 3 options for the color. The customer was interested in the beige which is an additional amount. After choosing the beige option, the price changed to the appropriate amount. The customer contacted our service team regarding this discrepancy and while explaining the difference in prices for each product, the customer disconnected. We apologize for this confusion. We have since reached out to the customer and provided a 15% promotional code for the inconvenience and confusion. If the customer should have any additional questions or concerns she may contact [redacted] at [redacted]. We hope this information has been helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation, we have fully refunded the customer $1,249.97 on January 21, 2016. The customer placed her order for the Simmons Upholstery Manhattan sleeper sofa and...

loveseat on September 20, 2015. On October 30th, 2015 the customer contacted us to report that she received the incorrect loveseat. We promptly ordered the customer a replacement which was delivered on December 21st, 2015. Unfortunately, the replacement loveseat was once again shipped incorrectly. The customer also reported that the sleeper sofa was defective and unusable when fully extended. We sincerely apologize for frustration this has caused and agree that receiving two mis-shipped loveseats and an unusable sleeper sofa is unacceptable.We reached out to the customer to further apologize for the difficult experience and have provided a full refund. If the customer has any additional questions or concerns he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,
 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of...

consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
 
We attempted to cancel order #[redacted] but it shipped with [redacted] under tracking number:[redacted].  After speaking with our customer service department, we made an exception and processed another order #[redacted] for $5.08. This order has also shipped with [redacted] under tracking number:[redacted]. We have reversed the charges of $5.08 on the first order; the customer may keep both comforters at the total price of $5.08.   Additionally, we have provided a 10% promo code towards a future order. 
 
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [email protected].  We hope this information is helpful in resolving the complaint.
 
Thank you,
 
[redacted]
Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced while shopping on Wayfair.com.  We do our best to ensure that our products are listed with the correct and most up to date information. Regrettably, when the customer was attempting to place her order...

for the [redacted] Sofa, a technical error caused two different prices to be displayed. We have no desire to mislead our customers and regret when these rare errors occur. In an effort to rectify our error, we have provided the customer with a 15% promo code for use on a future purchase. If the customer has any additional questions or concerns she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for our error and for the inconvenience the customer experienced with her order. In an effort to rectify the situation we have provided the customer a full refund.Regrettably, we incorrectly listed the [redacted] Figurine by [redacted]...

as coming as a set of 4, however, this was priced and set up for only one figurine. We have no desire to mislead our customers and regret when these rare errors occur.In an effort to rectify our error, we have provided a full refund to the customer as the item is currently out of stock. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we fully refunded the customer $158.30 on December 11, 2015. We handle standard returns, defects, and damage issues within 30 days of delivery. During this...

time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On November 18th , 2015 the customer notified us that the [redacted] 5 Drawer Chest she received was defective through My Account on our website. We sincerely apologize for the Drawer Chest arriving in a defective state and agree the lack of follow up is unacceptable.We reached out to the customer to further apologize for the trouble and have provided the customer with a full refund of $158.30. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We have reached out to further apologize for the troublesome experience, and will be ordering the sofa to match the chaise as soon as it is back in stock. We are continuing to work with the customer to resolve this matter. If the customer has any further questions or concerns, she may [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience [redacted] has experienced by receiving mailing brochures from AllModern.com. We have removed the former customer, [redacted], from our mailing list so [redacted] will no longer receive any of our marketing materials. If she has any...

additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com