Wayfair

To Whom It May Concern,We sincerely apologize for our error and for the inconvenience the customer experienced with her order. In an effort to rectify the situation we have provided the customer a full refund.Regrettably, we incorrectly listed the [redacted] Figurine by [redacted]...

as coming as a set of 4, however, this was priced and set up for only one figurine. We have no desire to mislead our customers and regret when these rare errors occur.In an effort to rectify our error, we have provided a full refund to the customer as the item is currently out of stock. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern, This promotion code is invalid and is no longer available for use.  The customer's order #[redacted] has been cancelled and the pending charge of $1.26 has been reversed. Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."We sincerely apologize for any inconvenience related to this matter.Thank you, [redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. It is my understanding that although I am satisfied with the response from Wayfair, this matter will not be closed with them until I have received the correct sofa. Thank you
Regards,
[redacted]

It is unfortunate that the company did not intend for the code to be used by the public, however, the order was completed and paid for in full. Then, once the order was cancelled by the company, I called and their customer service representative offered to place a new order at the same discount, using a new coupon code. This promise, which was noted in my file, was never fulfilled by Wayfair despite their verbal contract to do so. I do not accept a 10% discount in lieu of the significantly more substantial $50 discount that they offered via phone and did not deliver.
Regards,

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed their order on April 9, 2017 for two of the [redacted] 47.5" Single Bathroom Vanity Set with White Top and Mirror in the Espresso base and Polished Chrome faucets. Due to the remote area, our...

delivery agent has advised the customer that they are unable to deliver the vanity sets until May 3, 2017 which has caused the customer inconvenience. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service specialist has reached out to the customer to further apologize. The delivery is currently set for May 3rd, which we will strive to push forward with our delivery agent.  We will continue working with the customer to resolve the complaint.If the customer has any additional questions or concerns, they may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern, This promotion code is invalid and is no longer available for use.  The customer's order #[redacted] has been cancelled and since the order total was $0.00, no further refund is necessary.Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."We sincerely apologize for any inconvenience related to this matter.Thank you, 
[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we  have ordered a replacement [redacted] Living Room Set that is currently in transit and expected to arrive to the customer’s local area for delivery between...

November 11th and 16th. We experienced an error in shipping where the original order was lost in transit and a member of a specialized team here at Wayfair has been actively working with the customer to get this rectified. A replacement is currently in transit and is estimated to arrive at the local Delivery Terminal between November 11th and November 16th.  We will continue to actively work with this customer to see that the replacement unit is delivered to their satisfaction. If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We Sincerely apologize for the inconvenience the customer experienced with their order. The customer placed his order on 6/29/2017 for the [redacted] Adjustable Bed we provided an estimated ship date of 7/6/2017. Unfortunately, we experienced a...

shipping delay with this item pushing the estimated ship date to 7/13/2017. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable. A customer service manager has been working with the warehouse to get more information regarding the delay. We discovered this order was mistakenly routed to a warehouse in California and that was the cause for the delay. However, our Maryland warehouse has stock of the customer's order and have promised this could be shipped within 1-2 business days. We will continue to work with the customer and update them with tracking details as soon as we receive shipping confirmation. If the customer has any additional questions or concerns, he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint. Best Regards, [redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their order.  Unfortunately, we experienced a technical glitch which caused the customer some confusion. Although we are unable to see what actually happened here, this is not a typical experience....

We have no desire to mislead our customers and regret when these rare errors occur. In an effort to rectify our error, we have provided the agreed discount of $39.66 to price match to the original couch, and also provided a 10% discount to the customer for the experience. If the customer has any additional questions or concerns they may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern:We sincerely apologize for the inconvenience this customer has experienced with their order. The customer placed an order on our website for the Julia Convertible Sofa in Black on Monday September 7th. The customer requested cancellation on September 13th due to the item...

being backordered. Our warehouse was not able to process the cancellation in time  as the item was shipped out on September 14th. The customer then notified us that she would like to set up a return since the cancellation was not processed. Our typical return policy states that an item has to be returned back to us before we process a refund. Due to this, the customer was charged and not refunded right away. The customer has since been refunded in full for the item to her original payment method.We sincerely apologize for the many difficulties the customer encountered and appreciate her reaching out to us in order for us to get this resolved for her. If the customer should have any additional questions or concerns she may contact [redacted] at [redacted] We hope this information has been helpful in resolving the complaint.Best Regards,
[redacted]Wayfair.comCustomer Advocacy

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We stepped outside of our return policy and refund the customer in full for both the Wayfair Basics - Wayfair Basics 6 Piece Sheet Set and the [redacted]® -Blue Scalf Comforter Set.We are proud to offer our customer's a 30 day return policy. Per our return policy, roundtrip shipping costs are deducted from the customer's total refund. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer. In an effort to rectify the situation we have removed the address provided by the customer from our Catalog Mailer system.While we proudly offer a printed seasonal catalog that features select products, we do...

provide our customers the option to opt out through their My Account. In the past we have also offered a free magazine subscription for one year for select purchases, where our customers have the option to opt out during the check-out process. We truly cannot apologize enough for any inconvenience this may have caused.We have reached out to further apologize and have the customer from our Catalog Mailer system. If the customer has any additional questions or concerns, they may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her order. We do our best to ensure that our products are listed with the correct and most up to date information. Regrettably, when the customer placed her order for the Twin Workstation Desk, the item...

was listed with the incorrect description. We sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct item. We have reached out to the customer to further apologize and have ordered them the additional pieces for the set at no additional cost to the customer. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  I still have NOT received the [redacted] return mail document from the company.
Regards, [redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer. In an effort to rectify the situation we have ordered a replacement bunk bed and provided a significant discount for the trouble. The customer placed their order for the [redacted] Triple Bunk Bed...

Twin Headboard and Footboard on February 23, 2017. Regrettably, the item was listed as a complete bunk bed when the customer placed the order on February 23, 2017, however the order registered as just the footboard and headboard. These parts were delivered on March 27, 2017. We ordered the remaining pieces to complete the set which shipped on May 30th, 2017. Unfortunately, our carrier has not been able to locate the remaining packages. We are working with our carrier to fully sweep their warehouse and search for the packages. We have also placed another replacement order at no additional cost for the customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable.If the customer has any additional questions or concerns, he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint. Kind Regards,[redacted] Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 
  The response from Wayfair is unacceptable to me and inane. Despite informing [redacted] that Wayfair does still carry my original curio cabinet he has stated that they do not.   As such, I have included the item as offered on Wayfair's site today. Because Supervisor [redacted] was also not familiar with Wayfair's products, she sent me the [redacted] cabinet instead of the [redacted].    I provided 3 options for Wayfair to satisfy this situation.  [redacted] has made it clear that Wayfair has no intention of doing any of the.  It should be noted that the cost is sending a new Top Panel (Part A) as I originally requested would cost $30.09 but [redacted] has stated that Wayfair cannot afford to do this.    I do not feel there is any point in continuing a dialogue with Wayfair for them to tell me that they can't remedy the current problem.  So far the solution was for me to pay full price to purchase another curio cabinet.  This recommendation was followed up with the empty comment, "Let me know if there is anything else I can do for you."  Are you kidding?  You've done nothing to help me so therefore you can't do more.    Thus, I "reject" Wayfair's response, but unless a real remedy is offered, I don't have the time to continue further communications.  Respectfully,  [redacted]       Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation, we have fully refunded the customer for both orders.On December 01, 2015 the customer notified us that during the delivery attempt of the [redacted] 8' Pool Table...

& Accessories the hallway walls were damaged when our carrier tried to move the table upstairs. Wayfair takes issues such as this very seriously and only work with licensed, insured movers should in the rare event these circumstances occur. We have advised the customer to open an insurance claim with our delivery company [redacted].  customer has been working with [redacted] as well as a specialized delivery associate here at Wayfair to ensure the pending claim is settled. We will continue to work with all parties involved to ensure a resolution.If the customer has any further questions or concerns, he may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us.Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast...

audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. The customer's order #[redacted] was cancelled 9/21/2014 and the pending charge of $4.99 has been reversed. We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, he may contact our Customer Advocacy Team at the following email:  [redacted]. We hope this information is helpful in resolving the complaint. Thank you,[redacted]Wayfair.com
[redacted]Wayfair.com

To Whom It May Concern;We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we have issued a full refund back to the customer for this item. We are proud to offer our customer’s a 30 day return policy on most items except for...

previously clearance returned items. Per our return policy, round trip shipping costs are deducted from the customer’s total refund.  In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize for the issues she experienced. If the customer has any additional questions, she may contact [redacted] with the Customer Advocacy Team with any further questions or concerns at [redacted].Kind Regards, Wayfair.com