Wayfair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. 
This company keeps telling me I will not receive any more emails from Wayfair, but did not mention deleting my account with them totally, no matter how many times I have asked them to do so! I do not like to order on-line, prefer buying merchandise in a store when I can physically see it!Thank you for your help in this matter.
[redacted]

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced while shopping with us. To resolve the situation, we are actively working with the customer to ensure the best possible resolution for him. We have offered for him to keep his current [redacted] bathtub for a discount, or provide a significant discount on a different model. We do our best to ensure that our products are listed and pictured with the correct and most up to date information. Regrettably, when the customer was interested in purchasing [redacted] tubs, the item purchased was pictured and listed with an incorrect three button variable option. We sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price.We reached out to the customer to further apologize and offer assistance with a return. We have also offered to let the customer keep the item he received at a discounted price. Furthermore, we have offered the customer a discount off another [redacted] tub should he return the item he currently has. If the customer has any further questions or concerns, he may contact [redacted] at ([redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

The merchant told me in order to return the item the shipping cost is $40Since I paid $37 initially, I will not be getting any refund back.I took the item to [redacted] and found that it costs only $32 to ship and the merchant is corporate, they may actually be getting additional discounts.The item weight was 16.7 lbs, including packaging materials it was 18 lbs.The cost to ship from [redacted] [redacted] to [redacted] is $32.Using my situation as an example, if I paid $37 and the return shipping is $32, and I should be getting $5 refund not $0 refund.But now the merchant told me I am not getting any refund because return shipping has exceeded $40The main purpose for my complaint is to investigate if the merchant is over charging other customers in return shipping.I am concerned for other customers who are immobile who may not have the flexibility to go to [redacted] or go online for an estimate.Also I am not sure who is pocketing the extra shipping in my case the $5 and imagine if they have thousands of customers.Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. Regrettably, the customer's order was lost in transit October 20th. We reached out to the customer and ordered a replacement at no additional cost to them. The replacement was shipped out on October 21st. It is estimated to be at the local delivery terminal on October 31st. When it is received we will reach out to the customer to set up a time for delivery. We reached out to the customer to further apologize and to facilitate the delivery of this merchandise. If the customer has any additional questions they may contact [redacted], at ###-###-####. We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

To Whom It may Concern, We sincerely apologize for the trouble the customer experienced with her order. We upgraded the shipping at no additional cost to the customer to next day delivery. Regrettably, our carrier mistook the customer’s address for a business address as a result the delivery of the replacement table top was delayed and delivered on April 5, 2016 instead of April 4, 2016.We understand the customer's situation and agree the delay with the replacement table top is unacceptable. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her order. In an effort to rectify the situation, we have placed an order for the additional cartons at no additional cost to the customer. We do our best to ensure that our products are listed with the...

correct and most up to date information. Regrettably, when the customer placed her order for the [redacted] ceiling tile, the item was listed with the incorrect square footage per carton. We sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct square footage. We have reached out to the customer to further apologize and have ordered the additional square footage at no additional cost to the customer. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,
 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
 
The customer's order #[redacted] has been cancelled and the pending charge of $0.00 has been reversed.  After speaking with our customer service team, an exception...

has been made and order #[redacted]has been processed at a discounted total of $0.00. (Original retail cost $49.95) Additionally, we have provided a 10% promo code towards a future order.
 
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
 
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, he may contact our Customer Advocacy Team at the following email:  [email protected].  We hope this information is helpful in resolving the complaint.
 
Thank you,
 
[redacted]
Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. The customer was fully refunded the order total of $44.99. In an effort to resolve the situation, we provided the [redacted] Step Trash Can at no additional cost to the customer.Our Standard Return Policy is...

meant for items that are no longer wanted. We never want the wrong item to be shipped and most certainly do not expect our customers to pay for return shipping if an error such as this occurs. Regrettably, this mis-ship issue was not properly addressed as we had no notification of the issue prior to the incorrect item being returned to us. We reached out to the customer to further apologize for the trouble. As a gesture of our sincerest apologies for any confusion regarding our return policy we have shipped a replacement Bronze [redacted] Step Trash Can at no additional cost, FedEx Tracking [redacted].If the customer has any additional questions, he may contact [redacted] at ###-###-####. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern:We sincerely apologize for the inconvenience this customer has experienced with their order. The customer placed an order on our website for the Julia Convertible Sofa in Black on Monday September 7th. The customer requested cancellation on September 13th due to the item...

being backordered. Our warehouse was not able to process the cancellation in time  as the item was shipped out on September 14th. The customer then notified us that she would like to set up a return since the cancellation was not processed. Our typical return policy states that an item has to be returned back to us before we process a refund. Due to this, the customer was charged and not refunded right away. The customer has since been refunded in full for the item to her original payment method.We sincerely apologize for the many difficulties the customer encountered and appreciate her reaching out to us in order for us to get this resolved for her. If the customer should have any additional questions or concerns she may contact [redacted] at [redacted] We hope this information has been helpful in resolving the complaint.Best Regards,
[redacted]Wayfair.comCustomer Advocacy

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We stepped outside of our return policy and have set up a full refund return for the [redacted] Writing Desk.We are proud to offer our customer's a 30 day return policy. Per our return policy, roundtrip...

shipping costs are normally deducted from the customer's total refund. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the Mercury Row - Albali Reversible Chaise...

Sectional. The customer placed his order for the Albali Reversible Chaise Sectional on 8/12/2016. At the time of purchase, we provided him with an estimated ship date of 8/15/16, but due to unforeseen delays we notified the customer of a back order on 8/16/16. The customer contacted us on 8/24/16 to request a return. We are proud to offer our customer’s a 30 day return policy. Per our return policy, if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We have reached out to the customer to further apologize for the frustration caused, and informed him that we issued a full refund. If the customer has any further questions or concerns, he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us.Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast...

audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. The customer's order #[redacted] was cancelled 9/21/2014 and the pending charge of $4.99 has been reversed. We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, he may contact our Customer Advocacy Team at the following email:  [redacted]. We hope this information is helpful in resolving the complaint. Thank you,[redacted]Wayfair.com
[redacted]Wayfair.com

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of...

consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's order #[redacted] has been cancelled and the pending charge of $4.96 has been reversed. Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [redacted]. We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with us. The customer placed an order for two sets of Crosley 29” Bar Stools in Classic Cherry on  January 15th 2015 but only received half of the order as it was incorrectly listed in our clearance...

center. We have issued the customer a full refund and she may keep or donate the merchandise she received. If the customer has any additional questions, she may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards, [redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. However, this company has once before promised to give me a refund for the same amount and then didn't, so I would prefer to keep the complaint open until the refund is received.
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we  have ordered a replacement [redacted] Living Room Set that is currently in transit and expected to arrive to the customer’s local area for delivery between...

November 11th and 16th. We experienced an error in shipping where the original order was lost in transit and a member of a specialized team here at Wayfair has been actively working with the customer to get this rectified. A replacement is currently in transit and is estimated to arrive at the local Delivery Terminal between November 11th and November 16th.  We will continue to actively work with this customer to see that the replacement unit is delivered to their satisfaction. If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 
  The response from Wayfair is unacceptable to me and inane. Despite informing [redacted] that Wayfair does still carry my original curio cabinet he has stated that they do not.   As such, I have included the item as offered on Wayfair's site today. Because Supervisor [redacted] was also not familiar with Wayfair's products, she sent me the [redacted] cabinet instead of the [redacted].    I provided 3 options for Wayfair to satisfy this situation.  [redacted] has made it clear that Wayfair has no intention of doing any of the.  It should be noted that the cost is sending a new Top Panel (Part A) as I originally requested would cost $30.09 but [redacted] has stated that Wayfair cannot afford to do this.    I do not feel there is any point in continuing a dialogue with Wayfair for them to tell me that they can't remedy the current problem.  So far the solution was for me to pay full price to purchase another curio cabinet.  This recommendation was followed up with the empty comment, "Let me know if there is anything else I can do for you."  Are you kidding?  You've done nothing to help me so therefore you can't do more.    Thus, I "reject" Wayfair's response, but unless a real remedy is offered, I don't have the time to continue further communications.  Respectfully,  [redacted]       Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed their order on 11/6/2016 for the [redacted] 4 Piece Sectional Seating Group with Cushion. Unfortunately, we experienced an unexpected separation of the item and pushed the...

delivery date from 12/1 to 12/21. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.According to our tracking the item was delivered on December 21, 2016. We reached out to the customer to further apologize for the trouble. If the customer has any additional questions or concerns, they may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern:We apologize for the trouble the customer has experienced with a pricing fluctuation or error for the item they were interested in purchasing.We have reached out to the customer to apologize and gather more information to assist them as this product is not currently listed on...

site with the name they provided.As we are an online store, our pricing does tend to fluctuate depending on the market. Regrettably, due to the price difference the customer provided when it was relisted, it appears the item was initially listed with the incorrect price. We sincerely apologize for any inconvenience the error caused the customer.We are happy to work with the customer toward a reasonable resolution upon receiving more information regarding the product they are interested in purchasing. If the customer has any further questions or concerns, they may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com