WeatherTech Automotive Accessories

On December 14th, 2019 I purchased a cargo liner and floor mat set for my mother for Christmas. I paid for expedited shipping and even though it was not delivered within the stated delivery time, I was satisfied as it arrived on December 23, 2019. On December 24th, I was installing the floor mats without issue, but the cargo liner is clearly for the wrong vehicle. There is no packing slip or identifying item on the box anywhere. I have, since that day, submitted 2 request authorizations for return, and have called 7 times waiting on hold for over 250+ people ahead of me, one time I was disconnected when 10 people were in front of me after 2 hours on hold. This is apparently a regular operating practice for this company. No one has returned over 4 emails and I've never been able to get anyone on the phone. I am about ready to call my credit card and dispute the charges altogether.
Years ago, I purchased for my vehicle without issue. I will say, the current product quality is also inferior to the product I have in my car and the service at this point is actually criminal in my opinion. I will never order, or recommend anyone order from them again.

Customer service is absolutely awful - emails unanswered and phone calls never get a person with 250+ calls ahead of me! Impossible to resolve issue.
I ordered a Weather Tech CupFone for my husband as a Christmas present. I received the item, but it is missing a key part - the screw insert at the base of the phone that allows it to pivot. I tried for over 2+ weeks to call customer service to no avail - every call resulted in unacceptable wait times with over 250 calls ahead of mine. This level of customer service is completely unacceptable for a company that touts itself as premiere in the car-accessories industry. Clearly customers do not matter, and I will not order from this company ever again.

I have been trying to return a Christmas gift purchased for someone for the last month now and have been unsuccessful. I’ve called and waited in line behind over 250 people and also tried via email as of 1/8/20, 4 times. I have yet to be successful. I will never purchase from this company ever again and recommend no one ever do the same. Bad company, took my money without an issue but returns are like pulling teeth. All I want is my money back and to ship back the unwanted products. Please help!!!!!!!!!!!!!!!!!!!!

I am looking to return a duplicate cup holder received for Christmas. They’re return process is the most asinine iv’e ever dealt with. Calling to get an authorization number I was 134th in line... I’ve sent 2 requests via email and have yet to get a response. Unacceptable... I will never buy it recommend Weathertech.

Placed an order on 12/19/2019 for the CupFone with extension. As of today it still shows ordered by not shipped. Called last week and was #267 in the que and was on hold for 1h 8m and finally spoke with a customer service agent. Was told the card did not go through. Not sure why as this was an Amex gift card that was used. We never received a call or email stating this. Gave agent a different card to use and was told she would send the information to the appropriate department. On Jan 4th saw a charge for $1 on credit card. Today, there is no charge on the credit card and order still has not shipped. I tried calling again but hold que is at 155. I don't have an hour to wait on hold again. Thinking it's better to cancel the order at this point. Not ever sure how to cancel the order.

All the warning signs were there. Their website stated that 99% of all orders ship within 72 hours. Then the ambiguous caveat. If you happen to be one of those rare and unfortunate individuals in the 1% it could take 5-7 Business Days plus an additional 5 business days shipping. Translation - your order should take 72 hours but it also could take over 400 hours. If you believe the 99% marketing hype I have a bridge to sell you. It's odd how this works but my payment was taken within minutes of the order but nothing else has any sense of urgency. Over 200 hours after payment the online status was hung on "In Progress". I opted to email my inquiry for status update and (of course) it was totally ignored. I had no resort but to call and as the clock hit their advertised office hours I got the infamous recording that I'd reached them outside office hours. I hit redial and BAM I got an even worse recording that I was #23 in the queue! LOL Keep in mind that the website states shipments are via *** Ground so when shipped I'm looking at 3 day delivery maximum. When my lucky number (23) came I just asked them to cancel my order. A quick check revealed that was impossible because my order shipped YESTERDAY. OK, even though my official status is still hung on "In Progress" I will receive the product in 48 more hours if shipped *** Ground yesterday. But wait, there's more! When asked for my Tracking Number I get this 22 digit number that's clearly NOT ***. It is ***. So, if shipped yesterday that's going to add a minimum of 120 hours for delivery via ***. But wait, there's more! The tracking number is from a created label NOT any shipped order. *** does not have possession of any package.. NOTHING HAS SHIPPED! I failed to mention that my half-hour on hold was filled with Christmas music and holiday greetings (a full 18 days after the fact) along with invitations to visit their beautiful showroom in Bolingbrook, IL. I have to break it to you, if you actually travel to Bolingbrook, IL to tour a car mat factory store you probably lack purpose in life and should seek some professional help. WeatherTech is obviously one of those companies that relies totally on Marketing Hype with absolutely no substance.

I have been trying to return a Christmas gift purchased for someone for the last month now and have been unsuccessful. I’ve called and waited in line behind over 250 people and also tried via email as of 1/8/20, 4 times. I have yet to be successful. I will never purchase from this company ever again and recommend no one ever do the same. Bad company, took my money without an issue but returns are like pulling teeth. All I want is my money back and to ship back the unwanted products. Please help!!!!!!!!!!!!!!!!!!!!

I am looking to return a duplicate cup holder received for Christmas. They’re return process is the most asinine iv’e ever dealt with. Calling to get an authorization number I was 134th in line... I’ve sent 2 requests via email and have yet to get a response. Unacceptable... I will never buy it recommend Weathertech.

Placed an order on 12/19/2019 for the CupFone with extension. As of today it still shows ordered by not shipped. Called last week and was #267 in the que and was on hold for 1h 8m and finally spoke with a customer service agent. Was told the card did not go through. Not sure why as this was an Amex gift card that was used. We never received a call or email stating this. Gave agent a different card to use and was told she would send the information to the appropriate department. On Jan 4th saw a charge for $1 on credit card. Today, there is no charge on the credit card and order still has not shipped. I tried calling again but hold que is at 155. I don't have an hour to wait on hold again. Thinking it's better to cancel the order at this point. Not ever sure how to cancel the order.

All the warning signs were there. Their website stated that 99% of all orders ship within 72 hours. Then the ambiguous caveat. If you happen to be one of those rare and unfortunate individuals in the 1% it could take 5-7 Business Days plus an additional 5 business days shipping. Translation - your order should take 72 hours but it also could take over 400 hours. If you believe the 99% marketing hype I have a bridge to sell you. It's odd how this works but my payment was taken within minutes of the order but nothing else has any sense of urgency. Over 200 hours after payment the online status was hung on "In Progress". I opted to email my inquiry for status update and (of course) it was totally ignored. I had no resort but to call and as the clock hit their advertised office hours I got the infamous recording that I'd reached them outside office hours. I hit redial and BAM I got an even worse recording that I was #23 in the queue! LOL Keep in mind that the website states shipments are via *** Ground so when shipped I'm looking at 3 day delivery maximum. When my lucky number (23) came I just asked them to cancel my order. A quick check revealed that was impossible because my order shipped YESTERDAY. OK, even though my official status is still hung on "In Progress" I will receive the product in 48 more hours if shipped *** Ground yesterday. But wait, there's more! When asked for my Tracking Number I get this 22 digit number that's clearly NOT ***. It is ***. So, if shipped yesterday that's going to add a minimum of 120 hours for delivery via ***. But wait, there's more! The tracking number is from a created label NOT any shipped order. *** does not have possession of any package.. NOTHING HAS SHIPPED! I failed to mention that my half-hour on hold was filled with Christmas music and holiday greetings (a full 18 days after the fact) along with invitations to visit their beautiful showroom in Bolingbrook, IL. I have to break it to you, if you actually travel to Bolingbrook, IL to tour a car mat factory store you probably lack purpose in life and should seek some professional help. WeatherTech is obviously one of those companies that relies totally on Marketing Hype with absolutely no substance.

I ordered 5 items on 11/12/19 for Christmas presents and needed to return 3 of those items. The holiday return policy extends their regular 30 day policy to the end of January. I called for a RMA to return these items. The automated call system says anywhere from 130-190 calls ahead of me. I waited numerous times on hold for 30-45 minutes and my place in line only moved 20 calls ahead. After 45 minutes the call was disconnected regardless of how many calls were ahead of mine. So I went on Weathertech website on 12/30/19 and filled out the return request form they have available. I received a confirmation email saying they’ll be in contact with me shortly. I waited until 1/6/20 and hadn’t received an email back so I sent a follow-up email and still no response. This is the worst customer service I’ve ever had with a company. I’ve ordered Weathertech floor mats and window shades for all my vehicles in the past and they are a perfect fit. This time I decided to order seat covers and a cargo mat for Christmas. The fit is way off leaving gaps and is not secured properly even though the products are listed for our vehicles in the drop down menu selection. On top of all this the holiday return policy is so vague that I’m not sure they cover return shipping or not. I‘d imagine they would send a prepaid return label with an RMA but can’t even get a response back for a return. I gave them ample time to respond back. Weathertech will not be getting anymore business from myself or anyone I know looking for products they offer. This is unacceptable and unprofessional for a company to conduct business. I understand it’s the holidays but most companies are prepared with extra staff for holidays.

I purchased the weathertech phone cup holder that has been advertising on tv for months and it does not work in vehicle, they have a 30 day return policy and I have contacted numerous times by email (says thank you for email and representative will contact shortly) that's been 2 weeks ago and by phone (on hold for minimum 1 1/2) to not ever talk to a live person to get return taken care of. Not happy with product and would like a refund. Any help would be greatly appreciated.

I ordered a product from Weather Tech product for a Christmas gift on 12/9/19 in the amount of $138.19. The gift was not needed and the box was never opened. I HAVE BEEN TRYING TO CONTACT WEATHER TECH BY PHONE OR BY EMAIL USING THE RETURN FORM TO RECEIVE A RETURN AUTHORIZATION NUMBER SEVERAL TIMES. THEIR TOLL FREE NUMBER AND OTHER DIRECT PHONE NUMBERS PLACE YOU ON HOLD - THERE ARE ALWAYS HUNDREDS OF CALLERS AHEAD OF YOU. THIS IS RIDICULOUS - HOW CAN THIS COMPANY CONTINUE TO RUN *** CONSTANTLY WITH THIS TYPE OF CUSTOMER SERVICE? I WANT TO RETURN THE PRODUCT - HOW HARD CAN THAT BE??????

I have been trying to return a Christmas gift purchased for someone for the last month now and have been unsuccessful. I’ve called and waited in line behind over 250 people and also tried via email as of 1/8/20, 4 times. I have yet to be successful. I will never purchase from this company ever again and recommend no one ever do the same. Bad company, took my money without an issue but returns are like pulling teeth. All I want is my money back and to ship back the unwanted products. Please help!!!!!!!!!!!!!!!!!!!!

I am looking to return a duplicate cup holder received for Christmas. They’re return process is the most asinine iv’e ever dealt with. Calling to get an authorization number I was 134th in line... I’ve sent 2 requests via email and have yet to get a response. Unacceptable... I will never buy it recommend Weathertech.

Placed an order on 12/19/2019 for the CupFone with extension. As of today it still shows ordered by not shipped. Called last week and was #267 in the que and was on hold for 1h 8m and finally spoke with a customer service agent. Was told the card did not go through. Not sure why as this was an Amex gift card that was used. We never received a call or email stating this. Gave agent a different card to use and was told she would send the information to the appropriate department. On Jan 4th saw a charge for $1 on credit card. Today, there is no charge on the credit card and order still has not shipped. I tried calling again but hold que is at 155. I don't have an hour to wait on hold again. Thinking it's better to cancel the order at this point. Not ever sure how to cancel the order.

All the warning signs were there. Their website stated that 99% of all orders ship within 72 hours. Then the ambiguous caveat. If you happen to be one of those rare and unfortunate individuals in the 1% it could take 5-7 Business Days plus an additional 5 business days shipping. Translation - your order should take 72 hours but it also could take over 400 hours. If you believe the 99% marketing hype I have a bridge to sell you. It's odd how this works but my payment was taken within minutes of the order but nothing else has any sense of urgency. Over 200 hours after payment the online status was hung on "In Progress". I opted to email my inquiry for status update and (of course) it was totally ignored. I had no resort but to call and as the clock hit their advertised office hours I got the infamous recording that I'd reached them outside office hours. I hit redial and BAM I got an even worse recording that I was #23 in the queue! LOL Keep in mind that the website states shipments are via *** Ground so when shipped I'm looking at 3 day delivery maximum. When my lucky number (23) came I just asked them to cancel my order. A quick check revealed that was impossible because my order shipped YESTERDAY. OK, even though my official status is still hung on "In Progress" I will receive the product in 48 more hours if shipped *** Ground yesterday. But wait, there's more! When asked for my Tracking Number I get this 22 digit number that's clearly NOT ***. It is ***. So, if shipped yesterday that's going to add a minimum of 120 hours for delivery via ***. But wait, there's more! The tracking number is from a created label NOT any shipped order. *** does not have possession of any package.. NOTHING HAS SHIPPED! I failed to mention that my half-hour on hold was filled with Christmas music and holiday greetings (a full 18 days after the fact) along with invitations to visit their beautiful showroom in Bolingbrook, IL. I have to break it to you, if you actually travel to Bolingbrook, IL to tour a car mat factory store you probably lack purpose in life and should seek some professional help. WeatherTech is obviously one of those companies that relies totally on Marketing Hype with absolutely no substance.

I have been trying to return a Christmas gift purchased for someone for the last month now and have been unsuccessful. I’ve called and waited in line behind over 250 people and also tried via email as of 1/8/20, 4 times. I have yet to be successful. I will never purchase from this company ever again and recommend no one ever do the same. Bad company, took my money without an issue but returns are like pulling teeth. All I want is my money back and to ship back the unwanted products. Please help!!!!!!!!!!!!!!!!!!!!

I am looking to return a duplicate cup holder received for Christmas. They’re return process is the most asinine iv’e ever dealt with. Calling to get an authorization number I was 134th in line... I’ve sent 2 requests via email and have yet to get a response. Unacceptable... I will never buy it recommend Weathertech.

Placed an order on 12/19/2019 for the CupFone with extension. As of today it still shows ordered by not shipped. Called last week and was #267 in the que and was on hold for 1h 8m and finally spoke with a customer service agent. Was told the card did not go through. Not sure why as this was an Amex gift card that was used. We never received a call or email stating this. Gave agent a different card to use and was told she would send the information to the appropriate department. On Jan 4th saw a charge for $1 on credit card. Today, there is no charge on the credit card and order still has not shipped. I tried calling again but hold que is at 155. I don't have an hour to wait on hold again. Thinking it's better to cancel the order at this point. Not ever sure how to cancel the order.