WeatherTech Automotive Accessories

I have been trying to call customer service to initiate an exchange for over a week now. Every time I call there are over 200 callers in the queue. The customer service really should be better for how expensive their products are. I would not recommend ordering directly from their website at all. They're useless.

I ordered floor liners for the front and back seats and a cargo liner for the back of my 2018 Porsche Cayenne. None fit exactly though the cargo liner is pretty close. The front mats extend all the way to the door and cover up the Cayenne logo strips. The rear floor liner is missing the snaps to hold it down and is 2" higher than the floor tunnel, so fits loosely. I tried contacting customer service via their email but after two weeks no response. The phone line has a long wait. We have used Weather Tech before and were very satisfied with the product and service. Sadly their product is no longer a tailor fit for my vehicle and they have no customer service.

The products are good but God forbid you need to return anything or need any special request. Customer Service is either with huge number of calls waiting (250+) with a 2 hour wait or simply hangs up on you after a message saying they cannot take your call.
I had the most difficult time getting a return authorization. I shipped the items back and received a delivery confirmation from one week ago and nothing has happened. Nothing. No email. If I don;t hear anything in the next couple of days, I will unfortunately have to file a dispute with the credit card company in order to get my refund. Customer service is completely unacceptable.

Will never purchase from Weather Tech again. Customer service is non existent. I need to return my purchase. Every time I call Customer Service to request an RMA I'm told there are 247 calls ahead of me! I sent an e-mail to customer service. Got an automated reply that someone would contact me. No one has contacted me. DO NOT PURCHASE ANYTHING FROM THIS COMPANY! I will be calling my bank to report fraud.

I ordered front and back floor liners plus the gift bags for my mom as a Christmas present. (I knew they could be late, but that was okay). A $240 purchase. I paid with my debit card, and received a confirmation email. This was all on December 14th.
So I am waiting and waiting and waiting for a confirmation of shipping or whatever email comes next. Nothing.
On December 23rd, I decided to send an email to the sales email listed on the order confirmation just to see where the order was at. 3 days later, and I had finally gotten a response stating that they are sorry, but it looks like they were having issues processing my payment. Why would I have gotten a confirmation email if my payment did not go through, and why was I not notified about it until I reached out almost 2 weeks after I even placed the order.
The other issue I am having with this, the way my bank and debit card work, is if I attempt to use it for online shopping, the payment will post through the bank, if there is not enough money (which there most definitely was), I would get a NSF charge, the payment reversed, AND an email from the bank stating so. Non-of-which happened.
I triple checked my information when I entered it, so I know the information was entered correctly.
I emailed back stating my concerns (on December 26th) to the individual who responded to my original email, and I have yet to get a response.
I have attempted to call all day today, however, the first 3 attempts, I got an automated system saying "I am sorry, due to circumstances out of our control, we can not take your call at this time. Please try your call at a later time."
So I kept trying.
I am at work, taking calls myself, and can not sit on the phone for 3 hours, waiting for the 267 calls ahead of me.
WeatherTech has the WORST customer service I have ever experienced, and I work in customer service for a living.
I will NEVER order from them again, and will never refer anyone to them.

I have been trying to call customer service to initiate an exchange for over a week now. Every time I call there are over 200 callers in the queue. The customer service really should be better for how expensive their products are. I would not recommend ordering directly from their website at all. They're useless.

I recently called Weathertech about all my floor mats ( front and back ) rolling on the edges. The mats tend to curl inward on the edges defeating the purpose of the mats Weathertech told me to put something heavy on the edges. Did not work. Still curling. Sent them pictures of the issue and have not heard from them. A LOT OF MONEY TO SPEND ON A PRODUCT THAT DOES NOT WORK!!!!!!!!! Very dissatisfied with weathertech

I wouldn’t even rate them one star! I started on the 13th of December to try and order floor mats for a Christmas gift. I placed the order using a re-loadable credit card and thought everything was fine. After continually checking order status it never changed it kept saying processing after multiple times trying to call or email to find out what was going on they finally decided to email me two days before Christmas and said the order wouldn’t go through with the card I gave them and asked if I could use another one and I gave a different one and they said it would process immediately and would be sent overnight. Well same thing never has been processed they don’t respond to emails. Their customer service is absolutely pathetic.

I ordered 2 cupholder cell phone holders on 12/16/19. I got an email confirming my order. I never got an email saying they had been shipped. I sent an email on December 20 asking about my order. On December 21 I called them. There were 287 callers in front of me!!! I decided to email the sales department instead that date. On December 22 I got an email from an email assistant saying that due to high demand, they were experiencing a slight delay in shipping. Still not shipped. I called them on the 24th. There were 288 callers in front of me. So I waited on hold for 1 hour and 4 minutes. I got to number 54 and I got cut off by them. Arrgh! So I did not get my $92 order for Christmas. On the 27th I emailed them again and asked them to PLEASE tell me when my order would be shipped. Today I got a message from FedEx that I would be receiving the order on January 2nd. But still no email from Weathertech saying that my order has be shipped. What is WRONG with them? I'll think long and hard before I do business with them again.

Ordered 2 products on 12/16 and told they would arrive by 12/23. It's 12/28 and still nothing. I've tried 3 or more times to call and each time they say there are 200 or more callers in front of me. Will never order anything again.

I filled my first request on December 22nd and received an email that said someone would get back to me "shorty". I tried repeatedly to call the customer service line and it was always a wait of over 200 callers ahead of me! This morning, December 28th, I filled yet another request to return and still have not heard from anyone on how to proceed with my return.
This extremely poor customer service and it shouldn't take this long to respond to a return authorization request.

I filled my first request on December 22nd and received an email that said someone would get back to me "shorty". I tried repeatedly to call the customer service line and it was always a wait of over 200 callers ahead of me! This morning, December 28th, I filled yet another request to return and still have not heard from anyone on how to proceed with my return.
This extremely poor customer service and it shouldn't take this long to respond to a return authorization request.

I filled my first request on December 22nd and received an email that said someone would get back to me "shorty". I tried repeatedly to call the customer service line and it was always a wait of over 200 callers ahead of me! This morning, December 28th, I filled yet another request to return and still have not heard from anyone on how to proceed with my return.
This extremely poor customer service and it shouldn't take this long to respond to a return authorization request.

I recently called Weathertech about all my floor mats ( front and back ) rolling on the edges. The mats tend to curl inward on the edges defeating the purpose of the mats Weathertech told me to put something heavy on the edges. Did not work. Still curling. Sent them pictures of the issue and have not heard from them. A LOT OF MONEY TO SPEND ON A PRODUCT THAT DOES NOT WORK!!!!!!!!! Very dissatisfied with weathertech

I wouldn’t even rate them one star! I started on the 13th of December to try and order floor mats for a Christmas gift. I placed the order using a re-loadable credit card and thought everything was fine. After continually checking order status it never changed it kept saying processing after multiple times trying to call or email to find out what was going on they finally decided to email me two days before Christmas and said the order wouldn’t go through with the card I gave them and asked if I could use another one and I gave a different one and they said it would process immediately and would be sent overnight. Well same thing never has been processed they don’t respond to emails. Their customer service is absolutely pathetic.

I ordered 2 cupholder cell phone holders on 12/16/19. I got an email confirming my order. I never got an email saying they had been shipped. I sent an email on December 20 asking about my order. On December 21 I called them. There were 287 callers in front of me!!! I decided to email the sales department instead that date. On December 22 I got an email from an email assistant saying that due to high demand, they were experiencing a slight delay in shipping. Still not shipped. I called them on the 24th. There were 288 callers in front of me. So I waited on hold for 1 hour and 4 minutes. I got to number 54 and I got cut off by them. Arrgh! So I did not get my $92 order for Christmas. On the 27th I emailed them again and asked them to PLEASE tell me when my order would be shipped. Today I got a message from FedEx that I would be receiving the order on January 2nd. But still no email from Weathertech saying that my order has be shipped. What is WRONG with them? I'll think long and hard before I do business with them again.

Ordered 2 products on 12/16 and told they would arrive by 12/23. It's 12/28 and still nothing. I've tried 3 or more times to call and each time they say there are 200 or more callers in front of me. Will never order anything again.

I filled my first request on December 22nd and received an email that said someone would get back to me "shorty". I tried repeatedly to call the customer service line and it was always a wait of over 200 callers ahead of me! This morning, December 28th, I filled yet another request to return and still have not heard from anyone on how to proceed with my return.
This extremely poor customer service and it shouldn't take this long to respond to a return authorization request.

I recently called Weathertech about all my floor mats ( front and back ) rolling on the edges. The mats tend to curl inward on the edges defeating the purpose of the mats Weathertech told me to put something heavy on the edges. Did not work. Still curling. Sent them pictures of the issue and have not heard from them. A LOT OF MONEY TO SPEND ON A PRODUCT THAT DOES NOT WORK!!!!!!!!! Very dissatisfied with weathertech

I wouldn’t even rate them one star! I started on the 13th of December to try and order floor mats for a Christmas gift. I placed the order using a re-loadable credit card and thought everything was fine. After continually checking order status it never changed it kept saying processing after multiple times trying to call or email to find out what was going on they finally decided to email me two days before Christmas and said the order wouldn’t go through with the card I gave them and asked if I could use another one and I gave a different one and they said it would process immediately and would be sent overnight. Well same thing never has been processed they don’t respond to emails. Their customer service is absolutely pathetic.