WeatherTech Automotive Accessories

I purchased some floor mats for my father, and need to return/exchange them for the 3D version, and in a different color. When I go to the website it asks me to fill out a return form which I have done....twice now, and a customer service representative will get back to me. The website also says that I cannot return this item(which has not even been opened) without an authorization number which I assume customer service will give to you. I have tried calling the customer service but there is always 261 people in front of me. In this day and age in technology the return/exchange process should be seamless and it is not.

Purchased a floor liner and found out it was not needed. Still unopened in box. Trying to get return instructions and cannot get a response.

I purchased some floor mats for my father, and need to return/exchange them for the 3D version, and in a different color. When I go to the website it asks me to fill out a return form which I have done....twice now, and a customer service representative will get back to me. The website also says that I cannot return this item(which has not even been opened) without an authorization number which I assume customer service will give to you. I have tried calling the customer service but there is always 261 people in front of me. In this day and age in technology the return/exchange process should be seamless and it is not.

Purchased a floor liner and found out it was not needed. Still unopened in box. Trying to get return instructions and cannot get a response.

I purchased some floor mats for my father, and need to return/exchange them for the 3D version, and in a different color. When I go to the website it asks me to fill out a return form which I have done....twice now, and a customer service representative will get back to me. The website also says that I cannot return this item(which has not even been opened) without an authorization number which I assume customer service will give to you. I have tried calling the customer service but there is always 261 people in front of me. In this day and age in technology the return/exchange process should be seamless and it is not.

Purchased a floor liner and found out it was not needed. Still unopened in box. Trying to get return instructions and cannot get a response.

Ordered 2 products on 12/16 and told they would arrive by 12/23. It's 12/28 and still nothing. I've tried 3 or more times to call and each time they say there are 200 or more callers in front of me. Will never order anything again.

I ordered 2 cupholder cell phone holders on 12/16/19. I got an email confirming my order. I never got an email saying they had been shipped. I sent an email on December 20 asking about my order. On December 21 I called them. There were 287 callers in front of me!!! I decided to email the sales department instead that date. On December 22 I got an email from an email assistant saying that due to high demand, they were experiencing a slight delay in shipping. Still not shipped. I called them on the 24th. There were 288 callers in front of me. So I waited on hold for 1 hour and 4 minutes. I got to number 54 and I got cut off by them. Arrgh! So I did not get my $92 order for Christmas. On the 27th I emailed them again and asked them to PLEASE tell me when my order would be shipped. Today I got a message from FedEx that I would be receiving the order on January 2nd. But still no email from Weathertech saying that my order has be shipped. What is WRONG with them? I'll think long and hard before I do business with them again.

I wouldn’t even rate them one star! I started on the 13th of December to try and order floor mats for a Christmas gift. I placed the order using a re-loadable credit card and thought everything was fine. After continually checking order status it never changed it kept saying processing after multiple times trying to call or email to find out what was going on they finally decided to email me two days before Christmas and said the order wouldn’t go through with the card I gave them and asked if I could use another one and I gave a different one and they said it would process immediately and would be sent overnight. Well same thing never has been processed they don’t respond to emails. Their customer service is absolutely pathetic.

I recently called Weathertech about all my floor mats ( front and back ) rolling on the edges. The mats tend to curl inward on the edges defeating the purpose of the mats Weathertech told me to put something heavy on the edges. Did not work. Still curling. Sent them pictures of the issue and have not heard from them. A LOT OF MONEY TO SPEND ON A PRODUCT THAT DOES NOT WORK!!!!!!!!! Very dissatisfied with weathertech

Ordered 2 products on 12/16 and told they would arrive by 12/23. It's 12/28 and still nothing. I've tried 3 or more times to call and each time they say there are 200 or more callers in front of me. Will never order anything again.

I ordered 2 cupholder cell phone holders on 12/16/19. I got an email confirming my order. I never got an email saying they had been shipped. I sent an email on December 20 asking about my order. On December 21 I called them. There were 287 callers in front of me!!! I decided to email the sales department instead that date. On December 22 I got an email from an email assistant saying that due to high demand, they were experiencing a slight delay in shipping. Still not shipped. I called them on the 24th. There were 288 callers in front of me. So I waited on hold for 1 hour and 4 minutes. I got to number 54 and I got cut off by them. Arrgh! So I did not get my $92 order for Christmas. On the 27th I emailed them again and asked them to PLEASE tell me when my order would be shipped. Today I got a message from FedEx that I would be receiving the order on January 2nd. But still no email from Weathertech saying that my order has be shipped. What is WRONG with them? I'll think long and hard before I do business with them again.

I wouldn’t even rate them one star! I started on the 13th of December to try and order floor mats for a Christmas gift. I placed the order using a re-loadable credit card and thought everything was fine. After continually checking order status it never changed it kept saying processing after multiple times trying to call or email to find out what was going on they finally decided to email me two days before Christmas and said the order wouldn’t go through with the card I gave them and asked if I could use another one and I gave a different one and they said it would process immediately and would be sent overnight. Well same thing never has been processed they don’t respond to emails. Their customer service is absolutely pathetic.

I recently called Weathertech about all my floor mats ( front and back ) rolling on the edges. The mats tend to curl inward on the edges defeating the purpose of the mats Weathertech told me to put something heavy on the edges. Did not work. Still curling. Sent them pictures of the issue and have not heard from them. A LOT OF MONEY TO SPEND ON A PRODUCT THAT DOES NOT WORK!!!!!!!!! Very dissatisfied with weathertech

I filled my first request on December 22nd and received an email that said someone would get back to me "shorty". I tried repeatedly to call the customer service line and it was always a wait of over 200 callers ahead of me! This morning, December 28th, I filled yet another request to return and still have not heard from anyone on how to proceed with my return.
This extremely poor customer service and it shouldn't take this long to respond to a return authorization request.

Ordered 2 products on 12/16 and told they would arrive by 12/23. It's 12/28 and still nothing. I've tried 3 or more times to call and each time they say there are 200 or more callers in front of me. Will never order anything again.

I ordered 2 cupholder cell phone holders on 12/16/19. I got an email confirming my order. I never got an email saying they had been shipped. I sent an email on December 20 asking about my order. On December 21 I called them. There were 287 callers in front of me!!! I decided to email the sales department instead that date. On December 22 I got an email from an email assistant saying that due to high demand, they were experiencing a slight delay in shipping. Still not shipped. I called them on the 24th. There were 288 callers in front of me. So I waited on hold for 1 hour and 4 minutes. I got to number 54 and I got cut off by them. Arrgh! So I did not get my $92 order for Christmas. On the 27th I emailed them again and asked them to PLEASE tell me when my order would be shipped. Today I got a message from FedEx that I would be receiving the order on January 2nd. But still no email from Weathertech saying that my order has be shipped. What is WRONG with them? I'll think long and hard before I do business with them again.

I wouldn’t even rate them one star! I started on the 13th of December to try and order floor mats for a Christmas gift. I placed the order using a re-loadable credit card and thought everything was fine. After continually checking order status it never changed it kept saying processing after multiple times trying to call or email to find out what was going on they finally decided to email me two days before Christmas and said the order wouldn’t go through with the card I gave them and asked if I could use another one and I gave a different one and they said it would process immediately and would be sent overnight. Well same thing never has been processed they don’t respond to emails. Their customer service is absolutely pathetic.

I recently called Weathertech about all my floor mats ( front and back ) rolling on the edges. The mats tend to curl inward on the edges defeating the purpose of the mats Weathertech told me to put something heavy on the edges. Did not work. Still curling. Sent them pictures of the issue and have not heard from them. A LOT OF MONEY TO SPEND ON A PRODUCT THAT DOES NOT WORK!!!!!!!!! Very dissatisfied with weathertech

Ordered 2 products on 12/16 and told they would arrive by 12/23. It's 12/28 and still nothing. I've tried 3 or more times to call and each time they say there are 200 or more callers in front of me. Will never order anything again.