WeatherTech Automotive Accessories

I purchased Weather Tech's Cup Phone as a Christmas present on Saturday 12/21. I elected to pay extra for next-day shipping. Since I ordered on Saturday, I knew that the product would not be delivered on Sunday or even Monday. I assumed that "next-day" meant that I would receive the product on Tuesday 12/24. It is now Friday 12/27 and there is still no tracking # for my order. Their online tracking section says "In Progress" which according to their website means "Your order has been received. We are working to manufacture (in some cases), pick, pack and ship your order." I have tried calling them twice. I waited on hold for over a 1/2 hour each time until they disconnected the call. They tell you every 60 seconds where you are at in line (which is a nice feature) but I advanced from 263rd in line to 43rd and then the line disconnected. Yes I was keeping track - partially from boredom and partially to estimate when I would finally get to speak to someone. Yesterday I advanced from 261st to 94th before being hung up on. This certainly makes me wonder how many others are facing the same sort of problem.

I called Customer Service to get a "Return Authorization Number" that is needed to return an item. The recording keeps stating "due to circumstances beyond our control we are unable to take your call at this time." I have called numerous times on different days and still can't get through. So I went online to the Weathertech website and filled out a form to return an item. I received a standard email stating they received the form and someone would get back to me. No one has. I only have until the end of January to return the item for a refund. I emailed again, but still no response. It appears the company has no Customer Service since you can't get through to anyone.

I agree with everybody's co plaint this 2019 Holidays season. They didn't send any item on time, although expedited shipping was paid. Their recorded phone message says 250 callers are ahead. I was waiting for an hour to talk, probably they expect people to give up. No explanation was given, just that the cup phone holder is on back order, no date for shipping. Awful customer service.Dont order anything!

I placed My order on 12/16/19, I paid $15 and some change for 3 day shipping, as my order was suppose to be a Christmas gift for someone. I have Never received my order. Today is 12/26/19 and my order hasn’t even been shipped yet. I’ve tried called this company every single day for the last week, every single time I call It says there is 266+ callers ahead of me. I’m unable to speak to ANYONE! I’ve also tried emailing this company but have not heard back. I’m EXTREMELY frustrated!!!! I would Not recommend this company to anyone, and I will Tell everyone about my horrible experience with this company.

I agree with everybody's co plaint this 2019 Holidays season. They didn't send any item on time, although expedited shipping was paid. Their recorded phone message says 250 callers are ahead. I was waiting for an hour to talk, probably they expect people to give up. No explanation was given, just that the cup phone holder is on back order, no date for shipping. Awful customer service.Dont order anything!

I placed My order on 12/16/19, I paid $15 and some change for 3 day shipping, as my order was suppose to be a Christmas gift for someone. I have Never received my order. Today is 12/26/19 and my order hasn’t even been shipped yet. I’ve tried called this company every single day for the last week, every single time I call It says there is 266+ callers ahead of me. I’m unable to speak to ANYONE! I’ve also tried emailing this company but have not heard back. I’m EXTREMELY frustrated!!!! I would Not recommend this company to anyone, and I will Tell everyone about my horrible experience with this company.

I placed an order for splash guards for my 2019 Jeep Wrangler Rubicon. I have been waiting for these to be released for some time now. What I received was clearly not made for my vehicle. I have used WeatherTech for all of my vehicles and was expecting the same easy fit, which I did not receive. I have sent 4 emails and spent over an hour on hold before getting disconnected. No one is responding to me. This is extremely frustrating considering how much money I've spent with these guys in the past.

On 12-15 I placed an order expecting the order to arrive within 2-3 business due to the proximity of their distribution facility . On 12-17 the items were supposed to be delivered , they were postponed . On 12-18 again postponed , 12-19 the same and finally on 12-20 one of the items were delivered . The remaining items were a no show , when I called the customer service number I was meet with a long line of 200+ customers waiting . I waited on line for an hour and finally had to get back to my day . The following day the remaining items were supposed to be delivered and again they were a no show although they showed delivered .. I called customer service right away and again 200+ people waiting on the phone Que . I decided to write an email asking where the items were and no response , I waited for 24 hours and called again , the same issue ... At this point I just wanted to pay for the item that was delivered and as for a refund .. Finally this morning , I bit the bullet and waited on hold for over an hour , finally when it was my turn to speak to a rep ... crickets .. Not a sole in sight .. At this point I am fuming !! I just want my money back ...SOOO I handle this the right way and again write an email .. I m certain that this will result in exactly the same outcome . I am so disappointed in this entire experience , I have turned to the one place where I feel may get a result .. and if not maybe some some poor sole will see this review and decide to take his business elsewhere .

I agree with everybody's co plaint this 2019 Holidays season. They didn't send any item on time, although expedited shipping was paid. Their recorded phone message says 250 callers are ahead. I was waiting for an hour to talk, probably they expect people to give up. No explanation was given, just that the cup phone holder is on back order, no date for shipping. Awful customer service.Dont order anything!

I placed My order on 12/16/19, I paid $15 and some change for 3 day shipping, as my order was suppose to be a Christmas gift for someone. I have Never received my order. Today is 12/26/19 and my order hasn’t even been shipped yet. I’ve tried called this company every single day for the last week, every single time I call It says there is 266+ callers ahead of me. I’m unable to speak to ANYONE! I’ve also tried emailing this company but have not heard back. I’m EXTREMELY frustrated!!!! I would Not recommend this company to anyone, and I will Tell everyone about my horrible experience with this company.

I agree with everybody's co plaint this 2019 Holidays season. They didn't send any item on time, although expedited shipping was paid. Their recorded phone message says 250 callers are ahead. I was waiting for an hour to talk, probably they expect people to give up. No explanation was given, just that the cup phone holder is on back order, no date for shipping. Awful customer service.Dont order anything!

I placed My order on 12/16/19, I paid $15 and some change for 3 day shipping, as my order was suppose to be a Christmas gift for someone. I have Never received my order. Today is 12/26/19 and my order hasn’t even been shipped yet. I’ve tried called this company every single day for the last week, every single time I call It says there is 266+ callers ahead of me. I’m unable to speak to ANYONE! I’ve also tried emailing this company but have not heard back. I’m EXTREMELY frustrated!!!! I would Not recommend this company to anyone, and I will Tell everyone about my horrible experience with this company.

I placed an order for splash guards for my 2019 Jeep Wrangler Rubicon. I have been waiting for these to be released for some time now. What I received was clearly not made for my vehicle. I have used WeatherTech for all of my vehicles and was expecting the same easy fit, which I did not receive. I have sent 4 emails and spent over an hour on hold before getting disconnected. No one is responding to me. This is extremely frustrating considering how much money I've spent with these guys in the past.

On 12-15 I placed an order expecting the order to arrive within 2-3 business due to the proximity of their distribution facility . On 12-17 the items were supposed to be delivered , they were postponed . On 12-18 again postponed , 12-19 the same and finally on 12-20 one of the items were delivered . The remaining items were a no show , when I called the customer service number I was meet with a long line of 200+ customers waiting . I waited on line for an hour and finally had to get back to my day . The following day the remaining items were supposed to be delivered and again they were a no show although they showed delivered .. I called customer service right away and again 200+ people waiting on the phone Que . I decided to write an email asking where the items were and no response , I waited for 24 hours and called again , the same issue ... At this point I just wanted to pay for the item that was delivered and as for a refund .. Finally this morning , I bit the bullet and waited on hold for over an hour , finally when it was my turn to speak to a rep ... crickets .. Not a sole in sight .. At this point I am fuming !! I just want my money back ...SOOO I handle this the right way and again write an email .. I m certain that this will result in exactly the same outcome . I am so disappointed in this entire experience , I have turned to the one place where I feel may get a result .. and if not maybe some some poor sole will see this review and decide to take his business elsewhere .

I placed an order for splash guards for my 2019 Jeep Wrangler Rubicon. I have been waiting for these to be released for some time now. What I received was clearly not made for my vehicle. I have used WeatherTech for all of my vehicles and was expecting the same easy fit, which I did not receive. I have sent 4 emails and spent over an hour on hold before getting disconnected. No one is responding to me. This is extremely frustrating considering how much money I've spent with these guys in the past.

On 12-15 I placed an order expecting the order to arrive within 2-3 business due to the proximity of their distribution facility . On 12-17 the items were supposed to be delivered , they were postponed . On 12-18 again postponed , 12-19 the same and finally on 12-20 one of the items were delivered . The remaining items were a no show , when I called the customer service number I was meet with a long line of 200+ customers waiting . I waited on line for an hour and finally had to get back to my day . The following day the remaining items were supposed to be delivered and again they were a no show although they showed delivered .. I called customer service right away and again 200+ people waiting on the phone Que . I decided to write an email asking where the items were and no response , I waited for 24 hours and called again , the same issue ... At this point I just wanted to pay for the item that was delivered and as for a refund .. Finally this morning , I bit the bullet and waited on hold for over an hour , finally when it was my turn to speak to a rep ... crickets .. Not a sole in sight .. At this point I am fuming !! I just want my money back ...SOOO I handle this the right way and again write an email .. I m certain that this will result in exactly the same outcome . I am so disappointed in this entire experience , I have turned to the one place where I feel may get a result .. and if not maybe some some poor sole will see this review and decide to take his business elsewhere .

I placed an order for splash guards for my 2019 Jeep Wrangler Rubicon. I have been waiting for these to be released for some time now. What I received was clearly not made for my vehicle. I have used WeatherTech for all of my vehicles and was expecting the same easy fit, which I did not receive. I have sent 4 emails and spent over an hour on hold before getting disconnected. No one is responding to me. This is extremely frustrating considering how much money I've spent with these guys in the past.

On 12-15 I placed an order expecting the order to arrive within 2-3 business due to the proximity of their distribution facility . On 12-17 the items were supposed to be delivered , they were postponed . On 12-18 again postponed , 12-19 the same and finally on 12-20 one of the items were delivered . The remaining items were a no show , when I called the customer service number I was meet with a long line of 200+ customers waiting . I waited on line for an hour and finally had to get back to my day . The following day the remaining items were supposed to be delivered and again they were a no show although they showed delivered .. I called customer service right away and again 200+ people waiting on the phone Que . I decided to write an email asking where the items were and no response , I waited for 24 hours and called again , the same issue ... At this point I just wanted to pay for the item that was delivered and as for a refund .. Finally this morning , I bit the bullet and waited on hold for over an hour , finally when it was my turn to speak to a rep ... crickets .. Not a sole in sight .. At this point I am fuming !! I just want my money back ...SOOO I handle this the right way and again write an email .. I m certain that this will result in exactly the same outcome . I am so disappointed in this entire experience , I have turned to the one place where I feel may get a result .. and if not maybe some some poor sole will see this review and decide to take his business elsewhere .

I ordered some of their product on 12/18, with 3 day delivery in time for Christmas, and immediately received a confirmation. On 12/23, I checked order status, as I hadn’t received it. Their website said my order # didn’t exists. I called customer service and was placed on hold. I was number 187 in the queue.. I later read on a public internet blog that the product I ordered was out of stock. Nobody from WeatherTech ever related that information to me, nor to numerous other’s according to various posts. Great customer service....NOT.

I ordered some of their product on 12/18, with 3 day delivery in time for Christmas, and immediately received a confirmation. On 12/23, I checked order status, as I hadn’t received it. Their website said my order # didn’t exists. I called customer service and was placed on hold. I was number 187 in the queue.. I later read on a public internet blog that the product I ordered was out of stock. Nobody from WeatherTech ever related that information to me, nor to numerous other’s according to various posts. Great customer service....NOT.