Wengerd Construction

Hello, After reviewing account notations, contract and recordings as previously advised this account has been shut down for Security Risk- Fraud on 2/1/16. No billing has occurred and the merchant is not financially responsible. Unfortunately due the nature of Fraud merchant must speak...

with Management - [redacted] ###-###-#### Ext 123 for assistance as this has been escalated.

Complaint: 10632858
I am rejecting this response because:the merchant made false representations which induced me to use their service. They told me I would not have to pay for any equipment to use their service but then stated I had to buy a terminal from them. I immediately told them that this was not what was represented and did not want to use their service. They have charged my account each month for services I was not provided
Regards,
D[redacted]

This matter has been successfully resolved outside of
the Revdex.com.

Complaint: 10805441
I am rejecting this response because:WHEN DID I RECEIVE CONTRACT WITH THE TERMS OF AGREEMENT? WHAT WAS THE DATE I WAS GIVEN WRITTEN TERMS AND CONDITIONS.WAS I GIVEN A WEB ACCESS OR SENT CONTRACT?  WHAT IS THE DATE FOR THAT?I NOTIFIED THE COMPANY WITH IN A WEEK THAT I DID NOT WANT THE SERVICE. I TALKED TO L[redacted] AND HE REFERRED ME TO THE COMPLAINT AND CLOSURE OFFICE.I WAS NEVER ISSUED A CONTRACT OR TERMS OF THE AGREEMENT. I WAS NOT EVEN AWARE OF THE COST OF THE SERVICE UNTIL I ASK MR L[redacted] ON THE PHONE. THIS WAS BEFORE THE COMPANY EVEN STARTED TO CHARGE ME FOR THE SERVICE. THERE WAS NOTHING FOR ME TO READ, TO DECIDE IF I WANTED THIS SERVICE.
Regards,
G[redacted]

as previously advised Merchant Account Solutions provided ANY and ALL information during the inception of the merchant requesting services. Merchant's neglect to read terms provided are being acknowledged by releasing them from financial responsibility of 36 month contract and waiving the $645.00 termination fee as courtesy to their misunderstanding of the services they requested. Please call ###-###-#### for copies of the merchant agreement. As advised, in order to proceed with closure please return equipment provided to the address below. Please retain a copy of the tracking information for you records. Account will remain open until equipment is returned, any and all fees accrued during the active state of the account are valid, services were requested and provided MAS Returns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11435437, and find that this resolution is satisfactory to me.
Regards,
D[redacted]

In order to address this merchant concerns we have reviewed their account notations, communications and agreements. On 8/25/2015 at 1:24 PM PST merchant called in regarding our Mobile Application Credit Card Reader, downloaded and applied for the services in question. Mobile App requests pertinent information to be entered in prior to application submission, these steps include but are not limited to:       Business Name Principal Owner Name Federal Tax ID # Social Security Number Expected Processing Volume Checking Account Number Bank Routing Number Our application process is very clear, concise and requires acceptance by the applicant in each step of the process, the final step is a set of terms, this section provides all important details in regard to the terms, conditions, pricing and structures for each respective application. All items listed in question via the complaint detail are available at that point and view-able prior to acceptance of the terms listed in our agreements. There is full and complete disclosure included with all of our applications. Application was signed with digital signature that has the following IP address embedded 100.6.###.#1 Installation of EPN Mobile App with a test transaction ran was completed on August 27, 2015. In addition, credit card processing occurred on this account during August of 2015. Services were requested, provided, installed and used. In closing, the account closed with no early termination fees. Merchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel that we have delivered the services requested to the best of our ability, we waived the termination fee due to their misunderstanding of the terms provided while any and all fees leading up to account closure are valid as services were requested, provided, installed and used. No refunds will be processed for monthly services during active state of account as it was in use. Merchant Account Solutions would like to advise merchant in their future business ventures to always read and have full understanding of the terms provided for services they are requesting to avoid confusion such as this.

Complaint: 10689602
I am rejecting this response because:I can not be billed for never using this service it needs to be processed and shut off with no more monthly charges the company has already stole money from me when I have never used there services or even opened the box the equipment was in and I can not be charged for not even using the equipment the first complaint was sent before June 1st and the recent complaint states if my equipment was returned it would then be deactivated 
Regards,
C[redacted]

agreement has already been emailed to the merchant on March 28, 2015. As previously advised, No refunds will be completed as service were rendered and used.  Merchant downloaded our mobile application Smartswipe on July 7, 2014 and proceeded to complete Merchant Processing Application. Merchant completed all information requested such business information, business owner information and as well as how much and how they process credit cards. On the last pages the terms and conditions are available for the merchant to read through, retain a copy and agree to. Merchant agreed to all terms which had any and all fees listed for the services requested, they signed the agreement via digital signature embedded with their IP address [redacted]. Merchant acccount has been closed since March 11, 2015, termination fees have been assessed and no other fees have been billed after closure. Any and all fees are valid as service were requested, provided and installed. Merchant has submitted another complaint with the processor Ipayment that completes our billing and was advised the same, no refunds for services rendered.

In
response to this merchants complaint, below we will list out a timeline and
chain of events that took place within this particular scenario if effort to
provide clarity and closure to this claim.
Our
application process is very clear, concise and requires acceptance by the
applicant in...

each step of the process, the final step is a set of terms, this
section provides all important details in regard to the terms, conditions,
pricing and structures for each respective application. All items listed in
question via the complaint detail is available at that point and view-able
prior to acceptance of the terms listed in our agreements. There is full and
complete disclosure included with all of our applications. Application was
signed with digital signature that has the following IP address embedded 174.131.43.119.
General
IP Information
IP:       ###.###.##.###
Decimal:         29[redacted]927
Hostname:      h119.[redacted].174.dynamic.ip.windstream.net
ASN:   7029
ISP:     Windstream Communications
Organization:  Windstream Communications
Services:         None detected
Type:   Broadband
Geolocation Information
Continent:       North America
Country:          United States us flag
State/Region:  Florida
City:    High Springs
Latitude:         **.8323  
Longitude:      -**.5854
On
08/03/15 at 2:10 PM PST merchant downloaded our Mobile Application Credit Card
Reader, and applied and completed application on 08/3/15 at 2:33 PM PST for the
services in question. Mobile App requests pertinent information to be entered
in prior to application submission, these steps include but are not limited to
 
         Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Services were requested, provided, installed. In
closing the desired settlement requested is to have the account closed with no
early termination fees and all fees refunded. Merchant Account Solutions stands
by its services, products and terms listed in our fully disclosed and
completely transparent contracts at all times and while we feel that we have
delivered the services requested to the best of our ability, we will waive the
termination fee due to their misunderstanding of the terms provided. Any and
all fees leading up to account closure are valid as services were requested,
provided, installed and used. No refunds will be processed for monthly services
during active state of account as it was in use. Termination fees have been
waived and account is currently closed due to non-payment. Any fees owed in
collections are valid and must be paid for to avoid further escalation.
Merchant Account Solutions would like to advise merchant in their future
business ventures to always read and have full understanding of the terms
provided for services they are requesting to avoid confusion such as this

Complaint: 11435437
I am rejecting this response because: Merchant Account Solutions is deceitful to their Clients and should be forced to close down.
Regards,
D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11495874, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

In order
to address this merchant concerns we have reviewed their account notations,
communications and agreements.
On 03/16/2016
at 2:37 AM PST, merchant completed an online application to accept credit cards
for their business. Application requests
pertinent information to be entered in prior to application submission, these
steps includes but is not limited to:
Business
Name 
Principal Owner Name
Federal Tax ID #
Social Security Number 
Expected Processing Volume 
Checking Account Number 
Bank Routing Number
Our
application process is very clear, concise and requires acceptance by the
applicant in each step of the process, the final step is a set of terms, this
section provides all important details in regard to the terms, conditions,
pricing and structures for each respective application. All items listed in
question via the complaint detail are available at that point and view-able
prior to acceptance of the terms listed in our agreements. There is full and
complete disclosure included with all of our applications. Application was
signed with digital signature that has the following IP address embedded 52.5.107.202
Services
were requested, provided, installed and used. In closing the desired settlement
requested is to have the account closed with no early termination fees and fees
refunded. Merchant Account Solutions stands by its services, products and terms
listed in our fully disclosed and completely transparent contracts at all times
and while we feel that we have delivered the services requested to the best of
our ability, we have agreed to waive the termination fee due to their misunderstanding of
the terms provided. Any and all fees leading up to account closure is valid as
services were requested and provided. No refunds will be processed for monthly
services during active state of account; termination fees and collection
balance have been waived. Merchant Account Solutions would like to advise
merchant in their future business ventures to always read and have full
understanding of the terms provided for services they are requesting to avoid
confusion such as this.

Complaint: 10632858
I am rejecting this response because:The sales rep for the business told me before I decided to use their service that my existing "card swiper" would work with their service and I would not have to buy any additional equipment. After the "test" transaction was completed (no card swipe necessary) I was informed that my card swiper would not work and would need to pay $75 for a new swiper. At that time I told them I was not interested in using their service since they had made mis-representations to induce me. I want all money put back in my account that this business has taken illegally
Regards,
D[redacted]

Complaint: 10697079
I am rejecting this response because: I didnt give merchant account solutions the authority to take money out of my account.   They did say if the credit card was used then I would be liable to pay a processing fee. The credit card swiper was never used.    I would appreciate to have my money returned to me. 
Regards,
C[redacted]

Complaint: 10716428
I am rejecting this response because: A physical contract was claimed and allegedly sent.  It is was never sent. The address was verified was 3 times.  In addition, the representative stated that should the matter be taken to court, we would lose, this is de facto...

legal advice witnessed by 3 people under the knowledge of the representative.   The representative repeatedly refuse to allow any supervisory consultation stating the supervisor would say exactly what he said (despite refusing to attempting to understand what would be discussed. The Fir Debt Collection practices act guarantees a clear chain of command.  His exact words ere that he was the top, despite research through public records revealing this untrue.   Intentional deception is also against the FDCPA.  No bill was provided until after withdrawal, again against FCPA. He has made slanderous accusations and admitted the same himself but claimed his a truth.  He threatened to withdraw from my account regardless of my ability to pay and with the knowledge he was withdrawing from an incorrect account which I offered to correct.  I ultimately had to correct on my own.  He encouraged bankruptcy asa solution.  I informed him of dire situations and multiple disabilities which he ignored.  H was informed and agreed to a few others verifying his information and repeatedly informed me that no call on his end was ever recorded.  I was repeatedly accused of lying, then told he never said that.  I was told I was an attorney and that he shared the same education then told he was a high school graduate.  I was mislead that Federal law required both parties to consent to call recording, even overhearing despite Federal law requiring only one party's consent and as he called a state number only requiring the same, he communicated deceptively.Ultimately he caused a great deal of trauma, but has not to this date even acknowledged the possibility of it. As, which he clearly and repeatedly stated, he was the head supervisor (no other number was offered or given) of the company, I realize that there is little I can do.  I accepted his offer under duress and am bound by it $20 approx a monh.
Regards,
J[redacted]

Merchant downloaded our mobile application Smartswipe on July 7, 2014 and proceeded to complete Merchant Processing Application. Merchant completed all information requested such business information, business owner information and as well as how much and how they process credit cards. On the last...

pages the terms and conditions are available for the merchant to read through, retain a copy and agree to. Merchant agreed to all terms which had any and all fees listed for the services requested, they signed the agreement via digital signature embedded with their IP address [redacted]. Merchant acccount has been closed since March 11, 2015, termination fees have been assessed and no other fees have been billed after closure. Any and all fees are valid as service were requested, provided and installed. Merchant has submitted another complaint with the processor Ipayment that completes our billing and was advised the same, no refunds for services rendered.

After
reviewing this merchant’s account notations, communications and agreements the
following timeline will provide a better understanding and...

clarification.
Merchant applied
for services on July 14, 2015 at 10:21 am and spoke with one of our senior
account executives and was provided with a quote for 2 accounts for the
different equipment programs the merchant requested for their business. Merchant
was advised to submit Merchant Processing Application for both accounts. During the application process, it requires pertinent
information such the business information, owner’s information and banking
information. Each and every page of the application process requires
confirmation and submission, lastly on the last page it list ALL terms which
includes any and all fees pertaining to the services requested. The agreement
was digitally signed with the following IP address embedded [redacted].
To
accommodate the merchant’s misunderstanding as a courtesy the following was completed
in November.
                - one of two cancelled with
no termnation fees($645)
                - courtesy refund for 1
month of service fees on cancelled account ($55.85)
                - on opened account reduce
36 month contract to 12 months.
                - reduced the monthly
service fees on open account by 50%.
Merchant’s desired
settlement cannot be granted because the merchant failed to read the terms
provided. This mistake costs our company application fees, licensing fees and
activation fees. All information pertaining to the services requested were
available to read. Merchant Account Solutions have already addressed this case
outside of the Revdex.com. No refunds will be issued as the account was requested,
services rendered, installed and is actively being used. Merchant must complete
12 month contract on remaining account. Merchant also needs to return equipment
provided for the mobile processing account that has been closed
EPN serial number: 3[redacted]
MAS Returns

In
response to this merchants complaint, below we will list out a timeline and
chain of events that took place within this particular scenario if effort to
provide clarity and closure to this claim  
On 8/17/2015 at 9:31 AM PST merchant downloaded our Mobile Application Smarswipe,...

downloaded and applied for the services in question without speaking with any representative. Merchant acknowledges providing pertinent information to be entered in prior to application
submission, these steps include but are not limited to  
        Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing NumberOur
application process is very clear, concise and requires acceptance by the
applicant in each step of the process, the final step is a set of terms, this
section provides all important details in regard to the terms, conditions,
pricing and structures for each respective application. All items listed in
question via the complaint detail is available at that point and view-able
prior to acceptance of the terms listed in our agreements. There is full and
complete disclosure included with all of our applications. Application was
signed with digital signature that has the following IP address embedded ###.###.188.64 from their AT&T mobile device.Installation
of EPN Mobile App with a test transition was completed on August 19, 2015. Services were requested, provided, installed and used. In closing the
desired settlement requested is to have the account closed with no early
termination fees, 100 % of fees refunded for services rendered from August 2015.
Merchant Account Solutions stands by its services, products and terms listed in
our fully disclosed and completely transparent contracts at all times and while
we feel that we have delivered the services requested to the best of our
ability, we will waive the termination fee due to their misunderstanding of the
terms provided as long as the equipment provided is returned in good and working condition to the address listed below. Account will remain open until equipment is received and tested, any and all fees leading up to account closure are valid as
services were requested, provided, installed and used. No refunds will be
processed for monthly services during active state of account as it was in use. Merchant Account Solutions would like to
advise merchant in their future business ventures to always read and have full
understanding of the terms provided for services they are requesting to avoid
confusion such as this.

We were able to locate merchant account information by other...

means but not by the information that was provided to the Revdex.com. We have received the equipment in good and working condition as a courtesy the account is now closed June 16, 2016 and termination fees of $645 dollars were waived and they were released of 94.44% of the financial responsibility of the 3 year agreement the merchant agreed to via digital signature which was embedded with their IP address [redacted]. Merchant was also mailed a welcome packet with all the programs guides and terms. No refunds will be processed as service were requested, provided, installed and actively used. Merchant Account
Solutions would like to advise business owner for the future to always read all
terms and conditions provided to them and have full understanding before
signing anything in order to avoid any misunderstandings for their business.