Wengerd Construction

Complaint:
I am rejecting this response because:There response is not trueI did receive an email from [redacted], from Merchant Services, with initial info to close the accountIn the topic line, it said "Merchant Account Solutions/Early Termination Fee $But, nowhere in the text of the email did it explain the termination fee.On 7/15/15, I emailed MrH[redacted] to ask if I was getting an early termination fee, before I proceeded with the paperwork.No response from MrH[redacted], so I emailed again on 7/24/with the same question.No response again from MrH[redacted], so I emailed again on 8/18/with the same question.No response againso on 10/1/I faxed the closure paperwork, including my emails with MrH[redacted] (showing no response from him), and I explained that I was trying to get info on the termination fee, and to get the account closedThe form that is to be faxed to Merchant Services to close the account, clearly states "This request will not be effective until the required documents are provided and approved." So, I was waiting to here back from Merchant Services for an approval to proceed with the return of the equipmentStill no response from the companyOn 11/2/15, I emailed MrH[redacted] again asking for helpI stated that I would have to go to the Revdex.com if I did not get a response from Merchant ServicesAnd, to my surprise, he finally emailed me back, stating that my emails went to his junk mailIt was not until I mentioned the Revdex.com that he somehow saw my emailHe stated that I would get an early termination fee, and to send the terminal back, as stated in the original emailI sent it right away.No response from the company againBut, I continued to get monthly and annual fees charged.On 12/13/15, I emailed MrH[redacted] giving him the tracking info on the returned terminal and stating that I wanted my account closed.No response from MrH[redacted], so I was finally forced to make a claim with the Revdex.com.I have all of my documentation (emails, faxed documents, return tracking number), in which I can provide.I feel that Merchant Services failed entirely in responding to my questionsI was completely ignoredI just wanted to find out if I was getting an early termination fee before sending the terminal backI wanted to also know when the termination fee would no longer be valid, as it may have been beneficial to keep the terminal until it expiredBut, I could not even get an answer on thisMerchant Services also stated that I was given direction numerous times on how to return the terminalThis is not trueThere was the initial email with the closure form, and that was itBut, it still did not answer my questions about the termination feeIf they have documentation stating otherwise, I ask them to provide it.I feel that it is quite fair for Merchant Services to avoid the termination feeI have paid plenty in monthly and yearly fees to cover that expense, while I continued to wait for a response from the company about the closure of my accountI have been very patient with this company, and they should be fair in their practices - which they are not being reasonable at this point
Regards,
T[redacted]

In
response to this merchants complaint, details provided by Ms.S*** reflect
conflicting and information, below we will list out a timeline and chain
of events that took place within this particular scenario if effort to provide
clarity and closure to this claim.? On 09/15/
at
5:AM PST and 9/18/at 10:AM PST merchant downloaded our Mobile Application SmartSwipe,
unsolicited and applied and completed application on 9/15/at 5:AM PST and on 9/18/10:AM PST for
the services in question, without haven spoken to a representativeMobile App
requests pertinent information to be entered in prior to application
submission, these steps include but are not limited to
? ? ? ? ? ? ? Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our application process is very
clear, concise and requires acceptance by the applicant in each step of the
process, the final step is a set of terms, this section provides all important
details in regard to the terms, conditions, pricing and structures for each
respective applicationAll items listed in question via the complaint detail
is available at that point and view-able prior to acceptance of the terms
listed in our agreementsThere is full and complete disclosure included with
all of our applicationsAgreement was digitally signed and embedded with the following IP AddressGeneral IP InformationIP:? ? ? ? ? ? ? ? ? ? 172.1.***.147Decimal: 2885799315Hostname:? ? ? ? ? ? ? ? ? ? ? ? 172-1-***-147.lightspeed.irvnca.sbcglobal.netASN:? ? ? ? ? ? 7018ISP:? ? ? ? ? ? ? ? AT&T U-verseOrganization:? ? ? ? ? ? ? AT&T U-verseServices: None detectedType:? ? ? ? ? BroadbandAssignment:? ? ? ? ? ? ? ? ? Static IPGeolocation InformationContinent:? ? ? ? ? ? ? ? ? ? ? ? North AmericaCountry: United States us flagState/Region:? ? ? ? ? ? ? CaliforniaCity:? ? ? ? ? ? ? ComptonLatitude:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 33.***? (33°
52' **.**? N)Longitude:? ? ? ? ? ? ? ? ? ? ? ? -118.***? (118°
**' 47.**? W)Postal Code:? ? ? ? ? ? ? ? 9***1After further review the
merchant failed to provide accurate information on multiple applications during the inception of the merchant account process and also falsified their business information and neglected to read the terms
and conditions provided during the inception of the services requestedDespite
the inaccuracies of this complaint, as a courtesy we will waive the financial
responsibility for the 3-year agreement and waive the termination fees of
$Merchant Account Solutions would like to advise the merchant to not
falsify any information for any future business decision endeavors and to
always read and have a full understanding of any terms provided in order to
avoid any future concernsMerchant account will be closed due to security risk
and information at the end of the billing cycle 2/29/16, any fees accrued
during the active state of the merchant are valid as services were requested
and provided, no refunds will be processed.?

We have reviewed this merchants account notations, communications and agreement in order to address their concerns? On August 14,
11:AM ??" Mrs Mc[redacted] went into our Smartswipe Mobile Application,
downloaded and applied for the services in questiontimes on dates ranging
from
8-16-to 10-2-messages as well as emails were sent in effort advise
of billing cycles and answer any possible questions that may ariseTo no avail
calls were not returned and services remained intact and operational requested
On October 20,
Mrs Mc[redacted] contacted our office stating that she was not aware of the
account in question, after being notified of the terms of the agreement Mrs
Mc[redacted] stating she would like to close the account and avoid any termination
feesThe aforementioned representatives simply stated our standard operating
procedures and advised Mrs Mc[redacted] of the agreement that was requested
In closing, the
desired settlement requested by Mrs Mc[redacted] Merchant Account Solutions agrees
to close the account with no Early Termination Fees in effort to keep good
standing with past, future and current businesses?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10940561, and find that this resolution is satisfactory to me
Regards,
S[redacted]

In
response to this merchants complaint, details provided by MrB[redacted] reflect
conflicting and information, below we will list out a timeline and chain
of events that took place within this particular scenario if effort to provide
clarity and closure to this claim.? On 6/1/at
9:AM PST merchant downloaded our Mobile
Application Credit Card Reader, unsolicited and applied and completed
application on 6/1/at 11:AM PST for the services in questionMobile
App requests pertinent information to be entered in prior to application
submission, these steps include but are not limited to ?
? ? ? ? ? ? ? Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our
application process is very clear, concise and requires acceptance by the
applicant in each step of the process, the final step is a set of terms, this
section provides all important details in regard to the terms, conditions,
pricing and structures for each respective applicationAll items listed in
question via the complaint detail is available at that point and view-able
prior to acceptance of the terms listed in our agreementsThere is full and
complete disclosure included with all of our applications.? Merchant indeed
request services, if they did not how is it possible we have obtained the
business information? How did they proceed to accept delivery of the equipment?
How did a test transaction on June 4th, get completed? Application
was signed with digital signature that has the following IP address embedded [redacted],
and proof delivery listed below
General
IP Information
IP:? ? ? ? ? ? [redacted]
Decimal:? ? ? ? ? ? ? ? 18[redacted]
Hostname:? ? ? ? ? 107-138-218-134.lightspeed.miamfl.sbcglobal.net
ASN:? ?
ISP:? ? ? ? AT&T U-verse
Organization:? AT&T U-verse
Services:? ? ? ? ? ? ? ? None detected
Type:? ? Broadband
Assignment:? ? Static IP
Geolocation Information
Continent:? ? ? ? ? ? North America
Country:? ? ? ? ? ? ? ? ? United States us flag
State/Region:? Florida
City:? ? ? Deerfield Beach
Postal Code:? ?
Proof of DeliveryTracking Number: 1ZR078W[redacted]27Service: UPS GroundWeight: lbShipped/Billed On: 06/03/2015Delivered On: 06/10/7:P.M.Delivered To: COCONUT CREEK, FL, USSigned By: S[redacted]Left At: Residential
Merchant’s
exaggeration of extortion, harassment and alleged threats is downright
and complete defamation of our companies continued merchant support to all of
our existing customers who have received nothing but the best service on their
accountsIt is unfortunate that a merchant must make accusations and
provide conflicting information in order to achieve a desired resolutions
In
closing, the desired settlement requested by MrB[redacted] cannot be granted
Despite the inaccuracies of the detailed complaint Merchant Account Solutions
agrees to close the account as a courtesy to their misunderstanding of the
terms and conditions they agreed to for the services they requested, we will
release the merchants financial responsibility from their month contract and
cover their Termination fees of $as long as the equipment provided is
returned to the address listed belowANY fees accumulated during the active
state and leading up to equipment being received for closure are valid as
merchant has used the services providedIn addition Merchant Account Solutions
will not pursue to file any reports of the merchants emotional, life threats
and defamation they have done to our employees and our company during the time
we were trying to assist with their confusion
EPN
Serial Number 3[redacted]
MAS Returns
Reference number:

In response
to this merchants concerns, below we will list out a timeline and chain of
events that took place within this particular scenario if effort to provide
clarity and closure to this claim
",sans-serifTimes New Roman">
On 03/31/10:AM merchant was contacted by Merchant Account
Solutions to offer lower rates and monthly service fees based on the merchant’s
monthly credit card processing volumeMerchant was emailed our? application? link to activate requested services, merchant submitted
Merchant Processing Application for the services in question on? 04/08/3:PM.? Application
requests pertinent information to be entered in prior to application
submission, these steps include but are not limited to ?
? ? ? ? ? ? ? ? Business
Name?
Principal Owner Name? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
Federal Tax ID #
Social Security Number?
Expected Processing Volume?
Checking Account Number?
Bank Routing Number
Our application process is very
clear, concise and requires acceptance by the applicant in each step of the
process, the final step is a set of terms, this section provides all important
details in regard to the terms, conditions, pricing and structures for each
respective applicationAll items listed in question via the complaint detail
is available at that point and view-able prior to acceptance of the terms listed
in our agreementsThere is full and complete disclosure included with all of
our applications.? Application was signed with digital signature that has
the following IP address embedded [redacted]Equipment requested was also delivered 04/21/15, tracking # 1ZR078W[redacted]to address provided on file
Merchant was approved based
on the volume they had requestedMerchant has failed to adhere to the monthly
volume they requested and agreed toMerchant Account Solutions will waive the
termination fees associated to the month agreement due to the merchant failing to
comply with the terms agreed upon, as long as the equipment provided is
returned in good and working condition to the address listed below.? Account
will remain open until equipment is returned, any and all charges accrued
during the active state of service are valid per agreement.? Merchant Account Solutions would like to advise
merchant in their future business ventures to always read and have full
understanding of the terms provided for services they are requesting to avoid
confusion such as thisNo refunds will be processed as services were provided,
installed and actively used
EPN Serial Number: 3[redacted]REF# 67530MAS
Returns

Merchant failed to complete proper closing proceduresMerchant was advised to return both equipment and closure request form togetherClosure form was received on October 27, with out equipment Equipment was then received and sent for testing in NovemberAny fees accumulated during the
active state of the merchant account whether transaction have been run or not are valid, merchant still had service availableAccounts has been closed and no other fees have bee accrued, no refunds due for service rendered

Complaint:
I am rejecting this response because: 90% of this statement is a lieI did not contact you, I was contacted by a salesman offering credit card processing at a sub 2% rate and no monthly feesBoth promises turned out to be false.?
Regards,
[redacted]

In
response to this merchants complaint, below we will list out a timeline and
chain of events that took place within this particular scenario if effort to
provide clarity and closure to this claim
On 12/10/at 6:PM PST(after business hours) merchant downloaded our Mobile
Application
Credit Card Reader, and applied and completed application on 12/10/
at 6:PM PST for the services in question without speaking to a
representativeMobile App requests pertinent information to be entered in
prior to application submission, these steps include but are not limited to
?
? ? ? ? ? ? ? ? Business Name
Business Location
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our
application process is very clear, concise and requires acceptance by the
applicant in each step of the process, the final step is a set of terms, this
section provides all important details in regard to the terms, conditions,
pricing and structures for each respective applicationAll items listed in
question via the complaint detail is available at that point and view-able
prior to acceptance of the terms listed in our agreementsThere is full and
complete disclosure included with all of our applications.? Application was
signed with digital signature that has the following IP address embedded [redacted]
The
merchant failed to provide accurate information during their application
process and also falsified their business status/location and neglected to read the
terms and conditions provided during the inception of the services requestedDespite
the inaccuracies of this complaint, as a courtesy we will waive the financial responsibility
for the 3-year agreement and waive the termination fees of $Merchant Account
Solutions would like to advise the merchant to not falsify any information for
any future business decision endeavors and to always read and have a full
understanding of any terms provided in order to avoid any future concerns
Merchant account will be closed due to security risk and information at
the end of the billing cycle 1/31/16, any fees accrued during the active state
of the merchant are valid as services were requested and provided.?

In
response to this merchants complaint, below we will list out a timeline and
chain of events that took place within this particular scenario if effort to
provide clarity and closure to this claim
",sans-serifTimes New Roman">
On 6/16/merchant was contacted by Merchant Account
Solutions to offer lower rates and monthly service fees based on the merchant's
monthly credit card processing volumeOn the same day merchant submitted
Merchant Processing Application for the services in questionApplication
requests pertinent information to be entered in prior to application
submission, these steps include but are not limited to
Business
Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our application process is very
clear, concise and requires acceptance by the applicant in each step of the
process, the final step is a set of terms, this section provides all important
details in regard to the terms, conditions, pricing and structures for each
respective applicationAll items listed in question via the complaint detail
is available at that point and view-able prior to acceptance of the terms
listed in our agreementsThere is full and complete disclosure included with
all of our applications. Application was signed with digital signature
that has the following IP address embedded 74.[redacted]
Merchant was approved based
on the volume they had requestedMerchant has failed to adhere to the monthly
volume they requested and agreed toMerchant Account Solutions will waive the
termination fees associated to the agreement due to the merchant failing to
comply with the terms agreed upon, as long as the equipment provided is
returned in good and working condition to the address listed below. Merchant Account Solutions would like to advise
merchant in their future business ventures to always read and have full
understanding of the terms provided for services they are requesting to avoid
confusion such as thisNo refunds will be processed as services were provided,
installed and actively used
EPN Serial Number: 3[redacted]
REF# 02804MAS
Returns

On 7/28/at 4:PM PST merchant downloaded our Mobile Application Smartswipe, and applied and completed application on 7/28/at 4:pm PST for the services in question without speaking with a representativeMobile App requests pertinent information to be entered in prior to application submission, these steps include but are not limited to ? ? ? ? ? ? ? ? ? ? Business Name? Principal Owner NameFederal Tax ID #Social Security Number? Expected Processing Volume? Checking Account Number? Bank Routing NumberOur application process is very clear, concise and requires acceptance by the applicant in each step of the process, the final step is a set of terms, this section provides all important details in regard to the terms, conditions, pricing and structures for each respective applicationAll items listed in question via the complaint detail is available at that point and view-able prior to acceptance of the terms listed in our agreementsThere is full and complete disclosure included with all of our applications.? Application was signed with digital signature that has the following IP address embedded 98.116.107.226.Different agreements are based on the program selected, merchant selected to process via their mobile devices and were provided with the terms for service requestedServices were requested, provided, installed and actively usedThe larger portion of the termination fee has already been waived, merchant is responsible for second portion of termination fees as they did agree to services just neglected to read terms provided during initial application periodOnce equipment is received account will be closed with in business days, any fees leading up to termination are valid.? Please be sure to read and have a full understanding of any terms and conditions in the future before blindly agreeing to services being requested and then experiencing buyers remorse as this costs the company that is being accused for providing a service that was indeed requested.? ?

Complaint: 10749766To be clear this complaint is now closed and I do not owe any service fees? If I in fact owed anything? A valid response would have included that information and a breakdown of service fees? Merchant Account Solutions has repeatedly failed to provide that information? ?
Regards,
A[redacted]

In
response to this merchants complaint, below we will list out a timeline and
chain of events that took place within this particular scenario if effort to
provide clarity and closure to this claim  
On
6/09/2015 at 7:39 AM PST merchant downloaded our Mobile Application Credit...

Card
Reader, downloaded and applied for the services in question.
As
mentioned by D[redacted] they were presented with an offer that would indeed
beat the rates presented by Square –0.39% Debit, 1.59% for basic credit cards.
This offer was based on the monthly volume of $10,000 that the merchant
provided during the application process, merchant was advised savings would be
significant if they processed more than $1,500. June monthly statement fee
reflected $31.52(2.83% not 4%) for card fees for transactions $1,112.85, which
was significantly less than what the merchant stated on their merchant
application. They were not offered a refund but in turn a reduction for
processing lower than volume requested. Monthly fees and credit card rates were
lowered to accommodate a lower volume. 
Ms.
G[redacted] complaint detail reflects conflicting information, she downloaded our
app with the expectation of us being similar to a different organization,
(which may be the original issue) notwithstanding, the complaint listed many
details but left out a few important steps during the application process - for
instance, our Mobile App requests pertinent information to be entered in prior
to application submission, these steps include but are not limited to  
        Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our
application process is very clear, concise and requires acceptance by the
applicant in each step of the process, the final step is a set of terms, this
section provides all important details in regard to the terms, conditions,
pricing and structures for each respective application. All items listed in
question via the complaint detail is available at that point and view-able
prior to acceptance of the terms listed in our agreements. There is full and
complete disclosure included with all of our applications. Application was
signed with digital signature that has the following IP address embedded
70.[redacted]4.246
General IP Information
Top of Form


IP:


70.[redacted].4.246




Decimal:


[redacted]4




Hostname:


246.sub-70-[redacted]-4.myvzw.com




ASN:


22394




ISP:


Verizon
Wireless




Organization:


Verizon
Wireless




Services:


None
detected




Type:


Wireless
Broadband




Assignment:


Dynamic
IP




Blacklist:





Bottom of Form
Geolocation Information


Continent:


North America




Country:


United States 





State/Region:


California




City:


San Jose




Latitude:


37.3**9  




Longitude:


-121.9**4  




Postal Code:


95126
In
closing the desired settlement requested by Ms. G[redacted] is to have the account
closed with no early termination fees for services rendered from June 2015.
Merchant Account Solutions stands by its services, products and terms listed in
our fully disclosed and completely transparent contracts at all times and while
we feel that we have delivered the services requested to the best of our
ability, we will waive the termination fee due to their misunderstanding of the
terms provided. Termination fees will be waived as long merchant returns
equipment listed below in good and working condition to the address listed
below. Once equipment is received the account closure may take up to 30 days, any and all fees leading up to account closure are valid as services were
requested, provided, installed and actively used. Merchant Account Solutions
would like to advise merchant in their future business ventures to always read
and have full understanding of the terms provided for services they are
requesting to avoid confusion such as this.
EPN
Readers (2)
Serial Number: 3[redacted]
Serial Number: 3[redacted]
MAS
Returns
Ref#: 01251









9/21/2015






Complaint

I wanted to start accepting credit cards for my small business that I am starting. I spoke with [redacted]. From Merchant Account Solutions. He took my application and told me that the fee was just over 1%. I don't remember the exact number. The next day I called him back and told him I will no longer...

be starting the business so thanks but no thanks. He told me I signed a 1 yr contract and I need pay a fee to cancel . I said I never signed a contract and he never told me that there was a contract. He also failed to mention that there is a monthly fee as well!! I asked him why he did not tell me that information and he stated that his job is just to take the applucation! He knew there was a contract and a monthly fee and failed to mention that to me which is a total scam!!!







Desired Resolution
I do want this service! I want out of this contract I did not know about. I shouldn't have to pay a termination fee or a monthly fee. I haven't even activated this account so I don't understand why I should pay for something that I will never use!! I was completely mislead by [redacted]. He should have...

to pay the termination fee!! I want out of this contract please!





Consumer Business Dialog

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11450873, and find that this resolution is satisfactory to meAs long as they follow through on their end to
terminate our account once they receive payment
Regards,
T[redacted]

This
case has already been addressed outside of the Revdex.comMonthly service fees have
been reduced as well as 66% of contact has been releasedMerchant has agreed
to new month term and discounted monthly services fees.?

Revdex.com:
The business has contacted me in reference to complaint ID They have sent me an email verification that they have resolved my issue.?
Regards,
L[redacted]

In
response to this merchant’s concerns, details provided by MsA[redacted] reflect
conflicting and information, below we will list out a timeline and chain
of events that took place within this particular scenario if effort to provide
clarity and closure to this claim.? On 05/5/
at
1:PM PST merchant downloaded our Mobile Application SmartSwipe,
unsolicited and applied and completed application on 5/5/at 2:PM PST for
the services in question, without haven spoken to a representativeMobile App
requests pertinent information to be entered in prior to application
submission, these steps include but are not limited to ?
? ? ? ? ? ? ? Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our application process is very
clear, concise and requires acceptance by the applicant in each step of the
process, the final step is a set of terms, this section provides all important
details in regard to the terms, conditions, pricing and structures for each
respective applicationAll items listed in question via the complaint detail
is available at that point and view-able prior to acceptance of the terms
listed in our agreementsThere is full and complete disclosure included with
all of our applications.? A follow up call was placed after account was
approved to confirm delivery address?
IP:
71.[redacted].184.7*
Decimal:
[redacted]
Hostname:
static-71-177-184-78.lsanca.fios.verizon.net
ASN:
ISP:
Verizon FiOS
Organization:
Verizon FiOS
Services:
None detected
Type:
Broadband
Assignment:
Static IP
Top of
Form
Continent:
North America
Country:
United States? State/Region:
California
City:
Redondo Beach
Latitude:
[redacted]? ? (33° **' 51.**? N)
Longitude:
-11[redacted]5? ? ([redacted]° 23' 15.00? W)
Postal Code:
Merchant’s desired
settlement cannot be granted because the merchant failed to read the terms
providedThis mistake costs our company application fees, licensing fees and
activation feesAll information pertaining to the services requested were
available to readDue to the merchant’s misunderstanding as a courtesy we will
cover the remaining of a 36-month contract as well as all their termination
fees totaling $In order to grant this offer, merchant must return
equipment provided in good and working condition to the address listed below
No refunds will be issued as the account was requested, services rendered,
installed and usedAccount will be closed as soon as equipment is received,
please retain any tracking information for your records, any fees accrued
during the active state of the account are validMerchant Account Solutions
would like to advise the merchant to always read and understand any and all
terms provided during any of their future business ventures in order to avoid
any misunderstandings they may have and avoid costing all parties involved any
fees
Shuttle Reader serial
number: 502[redacted]
MAS Returns
Hodencamp Dr #
Thousand Oaks, CA
2/12/
Complaint
When I inquired about their product, their agent assured me there was no monthly fee for their productI was told they were paid per useWhen I noticed they were charging me over dollars per month, I called them to cancel and send the reader backThe man I talked to said I would have to pay an
outrageous fee for cancelation unless I waited yearsWhen I mentioned conacting the Revdex.com, he laughed and told me he could send a check for $10,and get an A+ rating
Desired Resolution
A refund would be nice, but I would settle with them leaving my bank account aloneI barely make enough to pay my bills without them raping me
Consumer Business Dialog

After reviewing account notations, merchant account was closed February 22, per our procedures after receiving the equipment on February 10, ? Merchant was billed for the month of February since account was active for the first daysMerchant has not accrued any March billing, fees
charged in the beginning of the month of March are for the previous month (February) we bill back not forward.?

Revdex.com:
I have reviewed the response made by MAS in reference to complaint ID 10821408, and find that this resolution is satisfactory to meAdditionally, I will return both readers to MAS returns Ref # Note: In the future Merchant Account Services should enplane all of the ramifications about cancellation fees, monthly fees if you don't use the equipmentWe need to know the reason there transaction fees are less then most is because they make it up in monthly fees which were not explained at any timeI will return both readers to MAS returns Ref # 01947, certified signature and I will report back to the Revdex.com that all termination fees were waive or notThank you for taking the time to review and help correct this issue
Regards,
[redacted]

Complaint:
I am rejecting this response because:
Merchant Account Solutions gave NO customer service to me through this processIf MrHerrera would have just answered my questions back in July 2015, which would have taken him less than a minute, then we would not be in this situationHe stated that he did not see my emails, but good businesses know to check their junk mailThere were no issues with previous emails between him and I, so I do not know why my emails starting hitting his junk mailAnd, all he would have had to do was email me a message like, "you are being charged an early termination fee - see the terms on your contract."? In addition, just because that the terms stated that there would be an early termination fee, there are some companies that will negotiate terms with customersThis is also why I was trying to get an answer from MrHerrera, as maybe we could have worked something out to reduce the fees, or bring my credit card fees down, so I could keep an account with Merchant Account SolutionsEven after not getting any responses from MrHerrera, I faxed the closure paperwork to Merchant Account Solutions on 10/1/15, and I also sent copies of my emails to MrHerrera, along with this faxI waited for a response from the company for approval to return the terminal, again as the closure form states "This request will not be effective until the required documents are provided an approved." But, the company continued to charge feesOn 11/2/15, I emailed MrHerrera again, and he answered this email, I believe because I may have to go to the Revdex.com to get this resolvedHe said that I would be charged an early termination fee and to mail the terminal backSo, I sent the terminal back to the company on 11/3/Yet, I still continued to be charged $per month in December, and the annual fee that I had recently been charged of $I emailed MrHerrera on 12/13/to ask why I was continuing to get charged fees - as during this entire process, I was charged $430, while the terminal just sat waiting to be returned to the companyAgain, no response from MrHerreraSo, I contacted the Revdex.com on 12/16/My account was closed shortly after this claim.I think that it is only fair that Merchant Account Solutions credit $toward the early termination feeThe credit card terminal was just sitting and not being used while I was trying to work with the companyAll I ask is for fair customer service - nothing moreI think my request is very reasonable
Regards,
T[redacted]e