Wengerd Construction

Complaint: I am rejecting this response because: A physical contract was claimed and allegedly sent It is was never sentThe address was verified was times In addition, the representative stated that should the matter be taken to court, we would lose, this is de facto legal advice witnessed by people under the knowledge of the representative The representative repeatedly refuse to allow any supervisory consultation stating the supervisor would say exactly what he said (despite refusing to attempting to understand what would be discussedThe Fir Debt Collection practices act guarantees a clear chain of command His exact words ere that he was the top, despite research through public records revealing this untrue Intentional deception is also against the FDCPA No bill was provided until after withdrawal, again against FCPAHe has made slanderous accusations and admitted the same himself but claimed his a truth He threatened to withdraw from my account regardless of my ability to pay and with the knowledge he was withdrawing from an incorrect account which I offered to correct I ultimately had to correct on my own He encouraged bankruptcy asa solution I informed him of dire situations and multiple disabilities which he ignored H was informed and agreed to a few others verifying his information and repeatedly informed me that no call on his end was ever recorded I was repeatedly accused of lying, then told he never said that I was told I was an attorney and that he shared the same education then told he was a high school graduate I was mislead that Federal law required both parties to consent to call recording, even overhearing despite Federal law requiring only one party's consent and as he called a state number only requiring the same, he communicated deceptively.Ultimately he caused a great deal of trauma, but has not to this date even acknowledged the possibility of itAs, which he clearly and repeatedly stated, he was the head supervisor (no other number was offered or given) of the company, I realize that there is little I can do I accepted his offer under duress and am bound by it $approx a monh Regards, J [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11416369, and find that this resolution is satisfactory to meI was very pleased to receive a call from the business and was granted a full return on the two months requestedThe early termination fee was waived and I was granted to close my account.I am very happy that the business took prompt action and had good customer serviceThank you very much!! Regards, J [redacted]

agreement has already been emailed to the merchant on March 28, As previously advised, No refunds will be completed as service were rendered and used Merchant downloaded our mobile application Smartswipe on July 7, and proceeded to complete Merchant Processing ApplicationMerchant completed all information requested such business information, business owner information and as well as how much and how they process credit cardsOn the last pages the terms and conditions are available for the merchant to read through, retain a copy and agree toMerchant agreed to all terms which had any and all fees listed for the services requested, they signed the agreement via digital signature embedded with their IP address [redacted] Merchant acccount has been closed since March 11, 2015, termination fees have been assessed and no other fees have been billed after closureAny and all fees are valid as service were requested, provided and installedMerchant has submitted another complaint with the processor Ipayment that completes our billing and was advised the same, no refunds for services rendered

as previously advised Merchant Account Solutions provided ANY and ALL information during the inception of the merchant requesting servicesMerchant's neglect to read terms provided are being acknowledged by releasing them from financial responsibility of month contract and waiving the $termination fee as courtesy to their misunderstanding of the services they requestedPlease call ###-###-#### for copies of the merchant agreementAs advised, in order to proceed with closure please return equipment provided to the address belowPlease retain a copy of the tracking information for you recordsAccount will remain open until equipment is returned, any and all fees accrued during the active state of the account are valid, services were requested and provided MAS Returns

After reviewing this merchant account notations and agreement, merchant was emailed a Merchant Processing Agreement and was advised to complete and agree to all terms and conditions which has all fees associated with the services requestedMerchant proceeded to enter all of their business information and business owners information at the end of agreement merchant agreed to terms via digital signature embedded with their IP address **.***.*.***Agreement available upon requestMerchant account was approved, account number was issued and credit card reader was sent out On April 2, merchant installed equipment and ran a test transaction and continued their serviceAs a courtesy to the merchant we can terminate the merchant agreement and waive the termination fees as long as merchant returns equipment SN: [redacted] to the address below in good and working conditionNo refunds will be issued for for any fees already billed as services were requested, provided, installed and actively usedWhen returning equipment please retain tracking information for your own recordsMAS Returns

Complaint: I am rejecting this response because: I am still very unsatisfied with your actions and attitudesTo begin with, how did the cancellation fees you all speak of jump from $to $645? Also, I have provided my fax number to MrB [redacted] to receive such copies of this contract that I have supposedly signedPlease refer to him, as he told me that he had it on file and would send me such documentsIt is going on weeks now and I have still not been faxed anything whatsoeverFor future reference, you have my email and both my phone number and fax numberPlease contact me at ###-###-#### or [email protected] when you are ready to provide such documents as MrB [redacted] promisedIn the future, I may ask that you do not sign contracts on behalf of your potential customers and not use their personal information for your financial benefits, especially when such potential customers stated very clearly that they have no interest in using your services and has no intentions to go forward with you allI also see that I am not the only one having these same problems with you all, and that in fact, many other people are being charged for account that was opened in their name with you all that was not authorizedRevdex.com can view these reviews here.Thank You Regards, W [redacted]

We were able to locate merchant account information by other means but not by the information that was provided to the Revdex.comWe have received the equipment in good and working condition as a courtesy the account is now closed June 16, and termination fees of $dollars were waived and they were released of 94.44% of the financial responsibility of the year agreement the merchant agreed to via digital signature which was embedded with their IP address [redacted] Merchant was also mailed a welcome packet with all the programs guides and termsNo refunds will be processed as service were requested, provided, installed and actively usedMerchant Account Solutions would like to advise business owner for the future to always read all terms and conditions provided to them and have full understanding before signing anything in order to avoid any misunderstandings for their business

Proper closing procedures were not requested in June, nor any communications placed to our company until September 16, Merchant has provided conflicting information In closing the desired settlement requested by MsL [redacted] is to have the account closed with no early termination fees for services rendered from June and all fees refunded from inceptionMerchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel that we have delivered the services requested to the best of our ability, we will waive the termination fee due to their misunderstanding of the terms providedAny and all fees accrued during the active state valid as services were requested, provided, and installedAccount will be closed at the end of the billing cycle (9/30/15) and no refunds will be issuedMerchant Account Solutions would like to advise merchant in their future business ventures to always read and have full understanding of the terms provided for services they are requesting to avoid confusion such as this.?

Complaint: I am rejecting this response because:I can not be billed for never using this service it needs to be processed and shut off with no more monthly charges the company has already stole money from me when I have never used there services or even opened the box the equipment was in and I can not be charged for not even using the equipment the first complaint was sent before June 1st and the recent complaint states if my equipment was returned it would then be deactivated Regards, C [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11233872, and find that this resolution is satisfactory to me Regards, S [redacted]

Hello, After reviewing account notations, contract and recordings as previously advised this account has been shut down for Security Risk- Fraud on 2/1/No billing has occurred and the merchant is not financially responsibleUnfortunately due the nature of Fraud merchant must speak with Management - [redacted] ###-###-#### Ext for assistance as this has been escalated

Complaint: I am rejecting this response because:I was waiting to hear back from the company because I have yet to receive the card swiperSo basically its ok for customer service reps to lieNow I have to pay $a month for a year for a companyand I have yet to receive the card swiper and the contract that I supposed signed initially.? Regards, J [redacted]

In response to this merchants complaint, details provided by Ms.S [redacted] reflect conflicting and information, below we will list out a timeline and chain of events that took place within this particular scenario if effort to provide clarity and closure to this claimOn 09/15/ at 5:AM PST and 9/18/at 10:AM PST merchant downloaded our Mobile Application SmartSwipe, unsolicited and applied and completed application on 9/15/at 5:AM PST and on 9/18/10:AM PST for the services in question, without haven spoken to a representativeMobile App requests pertinent information to be entered in prior to application submission, these steps include but are not limited to Business Name Principal Owner Name Federal Tax ID # Social Security Number Expected Processing Volume Checking Account Number Bank Routing Number Our application process is very clear, concise and requires acceptance by the applicant in each step of the process, the final step is a set of terms, this section provides all important details in regard to the terms, conditions, pricing and structures for each respective applicationAll items listed in question via the complaint detail is available at that point and view-able prior to acceptance of the terms listed in our agreementsThere is full and complete disclosure included with all of our applicationsAgreement was digitally signed and embedded with the following IP AddressGeneral IP InformationIP: 172.1.***.147Decimal: 2885799315Hostname: 172-1-***-147.lightspeed.irvnca.sbcglobal.netASN: 7018ISP: AT&T U-verseOrganization: AT&T U-verseServices: None detectedType: BroadbandAssignment: Static IPGeolocation InformationContinent: North AmericaCountry: United States us flagState/Region: CaliforniaCity: ComptonLatitude: 33.*** (33° 52' **.**? N)Longitude: -118.*** (118° **' 47.**? W)Postal Code: 9***1After further review the merchant failed to provide accurate information on multiple applications during the inception of the merchant account process and also falsified their business information and neglected to read the terms and conditions provided during the inception of the services requestedDespite the inaccuracies of this complaint, as a courtesy we will waive the financial responsibility for the 3-year agreement and waive the termination fees of $Merchant Account Solutions would like to advise the merchant to not falsify any information for any future business decision endeavors and to always read and have a full understanding of any terms provided in order to avoid any future concernsMerchant account will be closed due to security risk and information at the end of the billing cycle 2/29/16, any fees accrued during the active state of the merchant are valid as services were requested and provided, no refunds will be processed

Unable to locate merchant account with information provided (contact name and email), please provide accurate information such as Doing Business As name (DBA), Location Address/phone number, Merchant ID number, and Business Owners Name

This merchant concerns have been addressed outside of the Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11092423, and find that this resolution is satisfactory to me.? I will accept.I will mail out the mobile equipment EPN Serial #3***ASAP.? - on opened account reduce month contract to months.? ? - reduced the monthly service fees on open account by 50%.I would like to request for a representative from Merchant Account solution to call me to confirm the contract expiration date which should be July and the new monthly cost.Thank You Revdex.comFor your service Regards, J [redacted]

Complaint: I am rejecting this response because:The agent that helped was not clear when I asked him what the fees wereHe did not mention the monthly fee or the contactHe also did not tell me that I was agreeing to a contract when I was filling out the application And when I asked him when I found out there was a contract, I asked why he didn't tell meHis response was that it's not his job to let me know there is a contractAll he has to do I'd get me to fill out the applicationI have done some research and I have learned through online reviews that this company does this alotThey suckered people into filling out the app not knowing it's a contractI shouldn't have to pay for anything I haven't used! I didn't even activate my account Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10805349, and find that this resolution is satisfactory to me Regards, B [redacted]

On February 14, at 3:PM PST merchant downloaded our Mobile Application Credit Card Reader, downloaded and applied for the services in questionMobile App requests pertinent information to be entered in prior to application submission, these steps include but are not limited to ? ? ? ? ? ? ? ? ? Business Name Principal Owner Name Federal Tax ID # Social Security Number Expected Processing Volume Checking Account Number Bank Routing Number Our application process is very clear, concise and requires acceptance by the applicant in each step of the process, the final step is a set of terms, this section provides all important details in regard to the terms, conditions, pricing and structures for each respective applicationAll items listed in question via the complaint detail is available at that point and view-able prior to acceptance of the terms listed in our agreementsThere is full and complete disclosure included with all of our applications.? Application was signed with digital signature that has the following IP address embedded General IP Information IP:? ? ? ? ? ? [redacted] Decimal:? ? ? ? ? ? ? ? [redacted] Hostname:? ? ? ? ? [redacted] ASN:? ? ISP:? ? ? ? networkMaryland Organization:? networkMaryland Services:? ? ? ? ? ? ? ? None detected Type:? ? Corporate Assignment:? ? Static IP Blacklist:? ? ? ? ? ? ? Blacklist Check Geolocation Information Continent:? ? ? ? ? ? North America Country:? ? ? ? ? ? ? ? ? United States us flag State/Region:? Maryland City:? ? ? Baltimore Latitude:? ? ? ? ? ? ? ? Longitude:? ? ? ? ? Postal Code:? ? These concerns have already been addressed numerous times with this merchant Merchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel that we have delivered the services requested to the best of our ability, we will waive the termination fee due to their misunderstanding of the terms provided any and all fees leading up to account closure are valid as services were requested and providedNo refunds will be processed for monthly services during active state of accountIn closing the desired settlement requested is to have the account closed with no early termination fees which will be completed at the end of the billing cycle (9/30/15)Fees refunded for services rendered from May is declined as services were provided and proper closing procedures provided were not completedMerchant Account Solutions would like to advise merchant in their future business ventures to always read and have full understanding of the terms provided for services they are requesting to avoid confusion such as this.?

We have reviewed this merchant agreement and communicationsOn 5/17/at 12:AM PST (offices are closed) merchant downloaded our Mobile Application Smartswipe and applied for the services in questionWithin the application process it request pertinent information listed below Merchant proceeded to provide all the information and agreed to all rates/fees associated along with the year contractThere is full and complete disclosure included with all of our applicationsApplication was signed with digital signature that has the following IP address embedded Business Name Principal Owner NameFederal Tax ID #Social Security Number Expected Processing Volume Checking Account Number Bank Routing NumberMerchant states has not received equipment to process credit card transactions, please see proof of delivery below:Tracking Number:1ZR078W [redacted] 94Service:UPS GROUNDDelivered On:04/17/4:P.M.Delivered To:PHILADELPHIA, PA, USSigned By:ZHULeft At:OfficeMerchant Account Solutions stands by its services, products and terms listed in our fully disclosed and completely transparent contracts at all times and while we feel that we have delivered the services requested to the best of our ability, we will waive the termination fee due to their misunderstanding of the terms providedWe will waive the termination fees as long as the equipment provided free of cost is returned in good and working condition to the address belowOnce equipment is received and tested account will be cancelled with in business daysAny fees accrued during the active state of the of the merchant account are valid as services were requested, and providedMerchant Account Solutions would like to advise the merchant in their future business ventures to always read and have full understanding of the terms provided for services they are requesting to avoid confusion such as thisShuttle Reader Serial Number 50***434Ref# 67357MAS Return