Wengerd Construction

In order
to address this merchant concerns we have reviewed their account notations,
communications and agreement
Merchant
downloaded our Mobile application Smartsiwpe which is available for download free
of cost and requires and merchant account in order to function properly
Merchant
proceeded to apply for said merchant servicesDuring the application
process, it requires pertinent information such the business information,
owner’s information and banking informationEach and every page of the
application process requires confirmation and submission, lastly on the last
page it list ALL terms which includes any and all fees pertaining to the
services requestedThe agreement was digitally singed with the following IP
address embedded? 184.[redacted].20.184.?
The
equipment was also provided free of cost per the terms of the merchant account
agreement that was requestedMerchant proceeded to complete the installation
process and ran a test transaction for $0.02, services have been installed and
used
Merchant’s
desired settlement cannot be granted just because the merchant failed to read
the terms providedThis mistake costs our company application fees, licensing
fees and activation feesAll information pertaining to the services requested
were available to readDue to the merchant’s misunderstanding as a courtesy we
will cover the remaining of a month contract as well as all their
termination fees totaling $In order to grant this, merchant must
return equipment provided in good and working condition to the address listed
belowNo refunds will be issued as the account was requested, services
rendered, installed and usedAccount will be closed as soon as equipment is
received, please retain any tracking information for your records, any fees
accrued during the active state of the account are validMerchant Account
Solutions would like to advise the merchant to always read and understand any
and all terms provided during any of their future business ventures in order to
avoid any misunderstandings they may have and avoid costing all parties
involved any fees
EPN
serial number: 3[redacted]
MAS Returns
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In
response to this merchant’s concerns, details provided by Ms. A[redacted] reflect
conflicting and false information, below we will list out a timeline and chain
of events that took place within this particular scenario if effort to provide
clarity and closure to this claim. On 05/5/2015
at...

1:53 PM PST merchant downloaded our Mobile Application SmartSwipe,
unsolicited and applied and completed application on 5/5/15 at 2:28 PM PST for
the services in question, without haven spoken to a representative. Mobile App
requests pertinent information to be entered in prior to application
submission, these steps include but are not limited to  
        Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our application process is very
clear, concise and requires acceptance by the applicant in each step of the
process, the final step is a set of terms, this section provides all important
details in regard to the terms, conditions, pricing and structures for each
respective application. All items listed in question via the complaint detail
is available at that point and view-able prior to acceptance of the terms
listed in our agreements. There is full and complete disclosure included with
all of our applications. A follow up call was placed after account was
approved to confirm delivery address.  
IP:


71.[redacted].184.7*




Decimal:


[redacted]0




Hostname:


static-71-177-184-78.lsanca.fios.verizon.net




ASN:


701




ISP:


Verizon FiOS




Organization:


Verizon FiOS




Services:


None detected




Type:


Broadband




Assignment:


Static IP


Top of
Form
Continent:


North America




Country:


United States State/Region:


California




City:


Redondo Beach




Latitude:


[redacted]  (33° **' 51.**? N)




Longitude:


-11[redacted]5  ([redacted]° 23' 15.00? W)




Postal Code:


90277










Merchant’s desired
settlement cannot be granted because the merchant failed to read the terms
provided. This mistake costs our company application fees, licensing fees and
activation fees. All information pertaining to the services requested were
available to read. Due to the merchant’s misunderstanding as a courtesy we will
cover the remaining of a 36-month contract as well as all their termination
fees totaling $645.00. In order to grant this offer, merchant must return
equipment provided in good and working condition to the address listed below.
No refunds will be issued as the account was requested, services rendered,
installed and used. Account will be closed as soon as equipment is received,
please retain any tracking information for your records, any fees accrued
during the active state of the account are valid. Merchant Account Solutions
would like to advise the merchant to always read and understand any and all
terms provided during any of their future business ventures in order to avoid
any misunderstandings they may have and avoid costing all parties involved any
fees.
Shuttle Reader serial
number: 502[redacted]16
MAS Returns
101 Hodencamp Dr #203
Thousand Oaks, CA 91360










2/12/2016






Complaint

When I inquired about their product, their agent assured me there was no monthly fee for their product. I was told they were paid per use. When I noticed they were charging me over 50 dollars per month, I called them to cancel and send the reader back. The man I talked to said I would have to pay an...

outrageous fee for cancelation unless I waited 3 years. When I mentioned conacting the Revdex.com, he laughed and told me he could send a check for $10,000 and get an A+ rating.







Desired Resolution

A refund would be nice, but I would settle with them leaving my bank account alone. I barely make enough to pay my bills without them raping me.

Consumer Business Dialog

In
order to address this merchant concerns we have reviewed their account
notations, communications and agreements.
On
03/2/15 at 7:42 AM PST merchant downloaded our Mobile Application Smartswipe,
and applied and completed application on 3/2/15 at 7:49 AM PST for the services
in question....

Mobile App requests pertinent information to be entered in prior
to application submission, these steps include but are not limited to  
         Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our
application process is very clear, concise and requires acceptance by the
applicant in each step of the process, the final step is a set of terms, this
section provides all important details in regard to the terms, conditions,
pricing and structures for each respective application. All items listed in
question via the complaint detail is available at that point and view-able
prior to acceptance of the terms listed in our agreements. There is full and
complete disclosure included with all of our applications. Application was
signed with digital signature that has the following IP address embedded
98.[redacted].45.213.
.
General IP Information
IP:       98.[redacted]45.213
Decimal:         16[redacted]1
Hostname:      c-98-[redacted]213.hsd1.ca.comcast.net
ASN:   7922
ISP:     Comcast Cable
Organization:  Comcast Cable
Services:         None detected
Type:   Broadband
Assignment:   Dynamic IP
Blacklist:        Blacklist Check
Geolocation Information
Continent:       North America
Country:          United States us flag
State/Region:  California
City:    Rohnert Park
Latitude:        
Postal Code:   94928
Installation
of Smartswipe Mobile App with a test transition of $0.03 was completed on March
23, 2015. Services were requested, provided, installed and used. In closing the
desired settlement requested is to have the account closed with no early
termination fees and all fees refunded. Merchant Account Solutions stands by
its services, products and terms listed in our fully disclosed and completely
transparent contracts at all times and while we feel that we have delivered the
services requested to the best of our ability, we will waive the termination
fee due to their misunderstanding of the terms provided any and all fees
leading up to account closure are valid as services were requested, provided,
installed and used. No refunds will be processed for monthly services during
active state of account as it was in use. Termination fees will be waived as
long as the equipment provided is returned in good and working condition to the
address listed below. Merchant Account Solutions would like to advise merchant
in their future business ventures to always read and have full understanding of
the terms provided for services they are requesting to avoid confusion such as
this.
Smarswipe
Shuttle Serial Number: 433[redacted]16
MAS Returns
Ref# 61129

On
February 14, 2015 at 3:19 PM PST merchant downloaded our Mobile Application
Credit Card Reader, downloaded and applied for the services in question. Mobile
App requests pertinent information to be entered in prior to application
submission, these steps include but are not limited to...

 
         Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our
application process is very clear, concise and requires acceptance by the
applicant in each step of the process, the final step is a set of terms, this
section provides all important details in regard to the terms, conditions,
pricing and structures for each respective application. All items listed in
question via the complaint detail is available at that point and view-able
prior to acceptance of the terms listed in our agreements. There is full and
complete disclosure included with all of our applications. Application was
signed with digital signature that has the following IP address embedded 167.102.225.158.
General
IP Information
IP:       [redacted]
Decimal:         28[redacted]02
Hostname:      [redacted]
ASN:   65372
ISP:     networkMaryland
Organization:  networkMaryland
Services:         None detected
Type:   Corporate
Assignment:   Static IP
Blacklist:        Blacklist Check
Geolocation Information
Continent:       North America
Country:          United States us flag
State/Region:  Maryland
City:    Baltimore
Latitude:        
Longitude:     
Postal Code:   21213
These
concerns have already been addressed numerous times with this merchant.
Merchant Account Solutions stands by its services, products and terms listed in
our fully disclosed and completely transparent contracts at all times and while
we feel that we have delivered the services requested to the best of our
ability, we will waive the termination fee due to their misunderstanding of the
terms provided any and all fees leading up to account closure are valid as
services were requested and provided. No refunds will be processed for monthly
services during active state of account. In closing the desired settlement
requested is to have the account closed with no early termination fees which
will be completed at the end of the billing cycle (9/30/15). Fees refunded for
services rendered from May 2015 is declined as services were provided and proper
closing procedures provided were not completed. Merchant Account Solutions
would like to advise merchant in their future business ventures to always read
and have full understanding of the terms provided for services they are
requesting to avoid confusion such as this.

In order
to address this merchant concerns we have reviewed their account notations,
communications and agreement.
Merchant
downloaded our Mobile application Smartsiwpe which is available for download free
of cost and requires and merchant account in order to function properly.
Merchant...

proceeded to apply for said merchant services. During the application
process, it requires pertinent information such the business information,
owner’s information and banking information. Each and every page of the
application process requires confirmation and submission, lastly on the last
page it list ALL terms which includes any and all fees pertaining to the
services requested. The agreement was digitally singed with the following IP
address embedded 184.[redacted].20.184. 
The
equipment was also provided free of cost per the terms of the merchant account
agreement that was requested. Merchant proceeded to complete the installation
process and ran a test transaction for $0.02, services have been installed and
used.
Merchant’s
desired settlement cannot be granted just because the merchant failed to read
the terms provided. This mistake costs our company application fees, licensing
fees and activation fees. All information pertaining to the services requested
were available to read. Due to the merchant’s misunderstanding as a courtesy we
will cover the remaining of a 36 month contract as well as all their
termination fees totaling $645.00. In order to grant this, merchant must
return equipment provided in good and working condition to the address listed
below. No refunds will be issued as the account was requested, services
rendered, installed and used. Account will be closed as soon as equipment is
received, please retain any tracking information for your records, any fees
accrued during the active state of the account are valid. Merchant Account
Solutions would like to advise the merchant to always read and understand any
and all terms provided during any of their future business ventures in order to
avoid any misunderstandings they may have and avoid costing all parties
involved any fees.
EPN
serial number: 3[redacted]
MAS Returns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11548411, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: 10822344
I am rejecting this response because:
I contacted them in June to close the account and should never have been charged.  This business uses misleading business practices.
Regards,
F[redacted]

It is unfortunate the merchant neglected to provide accurate information. They have been advised what their termination fee would be as well and their contract end date, during the application process and with first contact with our cancellation department.  All the terms and conditions were provided which included all fees associated with the service requested. As previously advised, agreement is available upon request, please contact us for copies ###-###-####.

As previously advised,
merchant was provided with terms and conditions to read through and understand
which had any and all fees associated to the service requested. Merchant
Account Solutions activated account and waive all activation, application fees,
equipment costs and shipping to have the merchant process credit cards as a
form of payment. In order to come to an amicable solution we are waiving the
termination fees of $645 in order to accommodate as a courtesy for the merchant
not reading or understanding the terms on the application that was emailed as
well a welcome packet, also releasing their financial responsibility 97.67% of
the 3 year agreement the merchant signed. No refunds will be issued as again
services were requested, provided, installed and actively used. Account will
remain open until equipment listed below is returned in good and working
condition to the address below, a return label will not be provided as it is also
part of their terms that they are responsible to return equipment once
agreement has ended. Merchant
Account Solutions would like to advise business owner for the future to always
read all terms and conditions provided to them and have full understanding
before signing anything in order to avoid any misunderstandings for their
business.
 
Date Sent: 6/10/2015
3:15:10 PM
After reviewing this merchant account notations and agreement,
merchant was emailed a Merchant Processing Agreement and was advised to
complete and agree to all terms and conditions which has all fees associated
with the services requested. Merchant proceeded to enter all of their business
information and business owners information at the end of agreement merchant
agreed to terms via digital signature embedded with their IP address
[redacted]. Agreement available upon request. Merchant account was approved,
account number was issued and credit card reader was sent out On April 2, 2015
merchant installed equipment and ran a test transaction and continued their
service. 
 
As a courtesy to the merchant we can terminate the merchant
agreement and waive the termination fees as long as merchant returns equipment
SN: 372[redacted]96 to the address below in good and working condition. No refunds will
be issued for for any fees already billed as services were requested, provided,
installed and actively used. When returning equipment please retain tracking
information for your own records. 
 
MAS Returns

This case has been dealt with outside of the Revdex.com, closing procedures have been provided and termination fees have been waived. ALL fees accrued during the active state of the merchant account and leading up to cancellation are valid, services were requested, provided and installed. Please complete...

procedures provided to proceed with account closure as requested.

At this time the account has been shut down due to non-payment merchant has a collection balance due and as well as is scheduled to be billed their termination fees for not completing the revised agreement, we have several email communications with...

this merchant where we have lowered their monthly service fees as well as their merchant agreement from 3 years to 1 year and merchant agreed. This case has been dealt with outside of the Revdex.com, fees were lowered and agreement length was shortened as a courtesy to the merchant.

In
order to address this merchant concerns we have reviewed their account notations,
communications and agreements.
On
09/19/15 at 1:32 PM PST merchant downloaded our Mobile Application Smartswipe,
and applied and completed application on 9/19/15 at 1:39 PM PST for the
services in question...

without speaking to a representative. Mobile App requests
pertinent information to be entered in prior to application submission, these
steps include but are not limited to  
       Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our
application process is very clear, concise and requires acceptance by the
applicant in each step of the process, the final step is a set of terms, this
section provides all important details in regard to the terms, conditions,
pricing and structures for each respective application. All items listed in
question via the complaint detail is available at that point and view-able
prior to acceptance of the terms listed in our agreements. There is full and
complete disclosure included with all of our applications. Application was
signed with digital signature that has the following IP address embedded
[redacted]
In
closing, the desired settlement requested by Ms. Vigilante cannot be granted.
Despite the inaccuracies of the detailed complaint Merchant Account Solutions
agrees to close the account as a courtesy to their misunderstanding of the
terms and conditions they agreed to for the services they requested, we will
release the merchants financial responsibility from their 36 month contract and
cover their Termination fees of $645.00. ANY fees accumulated during the active
state are valid as merchant has used the services provided. In addition
Merchant Account Solutions will not pursue to file any reports of the merchants
emotional, life threats and defamation they have done to our employees and our
company during the time we were trying to assist with their confusion.

Complaint: 10643536
I am rejecting this response because:
I am still very unsatisfied with your actions and attitudes. To begin with, how did the cancellation fees you all speak of jump from $545 to $645? Also, I have provided my fax number to Mr. B[redacted] to receive such copies of this contract that I have supposedly signed. Please refer to him, as he told me that he had it on file and would send me such documents. It is going on 2 weeks now and I have still not been faxed anything whatsoever. For future reference, you have my email and both my phone number and fax number. Please contact me at ###-###-#### or [email protected] when you are ready to provide such documents as Mr. B[redacted] promised. In the future, I may ask that you do not sign contracts on behalf of your potential customers and not use their personal information for your financial benefits, especially when such potential customers stated very clearly that they have no interest in using your services and has no intentions to go forward with you all. I also see that I am not the only one having these same problems with you all, and that in fact, many other people are being charged for account that was opened in their name with you all that was not authorized. Revdex.com can view these reviews here.Thank You.
Regards,
W[redacted]

Complaint: 11906763
I am rejecting this response because: If you look at their website it states you will received equipment: never received. It also states get a free quote which is what I did. Then it also states .39% for each card swiped. Never used it because we didn't have the equipment!  I did the free quote found out it wasn't right for my business and deleted it off my phone You had to put in all that information to get a free quote. It took my bank and us forever to figure out who was taking money out of my account without my knowledge because in the debit it never states who they are. After I made this complaint I have checked online and seen that many people have also complained about the same exact thing. I work two jobs to run a business and make ends meet and these companies think it's a joke to scam innocent people out of money so they can make millions off of us. I want the money that was debited out of my account for never receiving the equipment and for never using!
Regards,
J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11148298.The merchant makes several deliberately incorrect statements, and I stand behind my original complaint. Their fees are not disclosed (a typical billing statement charges different amounts each month as "other administrative fees" and suggests we call the company to find out what those are) and our representative clearly offered us terms of one year with no termination fee. I provided MAS with proof of this--an email from the sales rep. (Somehow their "termination fee" went up from $545 to $645 in their response to you!) However, I will accept their resolution to cancel our account and stop charging us ANY fees ever again. The equipment was sent via first-class USPS on March 9 to the company at their P.O. Box address, which is the only one I had, and to the attention of our sales rep, Bryan Pelto. I have a USPS receipt for the transaction.Thank you for your assistance.Regards,
[redacted]

This case has been addressed outside of the Revdex.com, Fees have been lowered by 50% and 66% of financial liability of the 36 month contract has been released. 1 year agreement scheduled to end on February 25, 2016. Merchant agreement has been provided to the merchant.

Complaint: 10793685
I am rejecting this response because:The agent that helped was not clear when I asked him what the fees were. He did not mention the monthly fee or the contact. He also did not tell me that I was agreeing to a contract when I was filling out the application.  And when I...

asked him when I found out there was a contract, I asked why he didn't tell me. His response was that it's not his job to let me know there is a contract. All he has to do I'd get me to fill out the application. I have done some research and I have learned through online reviews that this company does this alot. They suckered people into filling out the app not knowing it's a contract. I shouldn't have to pay for anything I haven't used! I didn't even activate my account.
Regards,
[redacted]

Cancellation procedures provided via email on January 9th, 2015 which can not be lost in the fire and as general knowledge access to a yahoo email can be done with any desktop, personal computer or mobile that has access to the internet. Also closing procedures do not expire, there for they are not "null and void". At this time merchant is requesting refunds because they failed to complete closing procedure that were provided to them in January 2015 and again in October 2015 and still have not been completed? We are not responsible for failure to complete procedure that were requested by the merchant 9 months later that have yet to be submitted for processing by the merchant, who has acknowledged receipt of them on multiple occasions. Termination fees of $250 have been waived and auto 12 month contract renewal has been removed to assist with the merchants confusion. Annual fee billed is not for future year, we bill back not forward, any charges/fees are for previous months/year. No refunds due, any fees accrued leading up to account cancellation are valid. Account will remain open until proper closing procedures provided and submitted for processing.

Complaint: 10793685
I am rejecting this response because:It is the responsibility of the business to let me know that I am requI red to sign a contract. All he told me is that I need to check a box to confirm that my informatuon was accurate. Not once did he say that I am obligated to sign a contract. When I signed up for Direct TV, they told me I needed to sign a 24 mon the contract. That was the first thing the rep told me. When I signed up with Verizon the first thing the rep told me was that I had to sign a 2 year contarct. Any respectable business that is not trying to run a scam will tell you that. Maybe your business records conversations? Listen to mine a d you will see that I was mislead. I should not and will not pay a termination fee. All of needs to be waived.
Regards,
[redacted]

In
response to this merchants complaint, details provided by Ms.S[redacted] reflect
conflicting and false information, below we will list out a timeline and chain
of events that took place within this particular scenario if effort to provide
clarity and closure to this claim. On 09/15/2015
at...

5:50 AM PST and 9/18/15 at 10:02 AM PST merchant downloaded our Mobile Application SmartSwipe,
unsolicited and applied and completed application on 9/15/15 at 5:52 AM PST and on 9/18/15 10:09 AM PST for
the services in question, without haven spoken to a representative. Mobile App
requests pertinent information to be entered in prior to application
submission, these steps include but are not limited to
       Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our application process is very
clear, concise and requires acceptance by the applicant in each step of the
process, the final step is a set of terms, this section provides all important
details in regard to the terms, conditions, pricing and structures for each
respective application. All items listed in question via the complaint detail
is available at that point and view-able prior to acceptance of the terms
listed in our agreements. There is full and complete disclosure included with
all of our applications. Agreement was digitally signed and embedded with the following IP AddressGeneral IP InformationIP:           172.1.[redacted].147Decimal: 2885799315Hostname:             172-1-[redacted]-147.lightspeed.irvnca.sbcglobal.netASN:       7018ISP:         AT&T U-verseOrganization:        AT&T U-verseServices: None detectedType:      BroadbandAssignment:          Static IPGeolocation InformationContinent:             North AmericaCountry: United States us flagState/Region:        CaliforniaCity:        ComptonLatitude:                33.[redacted]  (33°
52' **.**? N)Longitude:             -118.[redacted]  (118°
**' 47.**? W)Postal Code:         9[redacted]1After further review the
merchant failed to provide accurate information on multiple applications during the inception of the merchant account process and also falsified their business information and neglected to read the terms
and conditions provided during the inception of the services requested. Despite
the inaccuracies of this complaint, as a courtesy we will waive the financial
responsibility for the 3-year agreement and waive the termination fees of
$645.00. Merchant Account Solutions would like to advise the merchant to not
falsify any information for any future business decision endeavors and to
always read and have a full understanding of any terms provided in order to
avoid any future concerns. Merchant account will be closed due to security risk
and false information at the end of the billing cycle 2/29/16, any fees accrued
during the active state of the merchant are valid as services were requested
and provided, no refunds will be processed.