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Wengerd Construction Reviews (393)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11432053, and find that this resolution is satisfactory to me.
Regards,
T[redacted]

Terms and Conditions were provided during initial application, available to read, download and retain a copy. Merchant neglected to read but did agree to them via digital signature with IP address embedded. Proper closing procedures were not followed in May, request for refunds have been declined as account was active. As a courtesy for the merchant misunderstanding, Termination fees have been waived and account is scheduled to be closed and the end of the billing cycle (9/30/15)

This case has been addressed outside of the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11738666, and find that this resolution is satisfactory to me.
Regards,
[redacted]

In
response to this merchants complaint, below we will list out a timeline and
chain of events that took place within this particular scenario if effort to
provide clarity and closure to this claim.
On 12/10/15 at 6:27 PM PST(after business hours) merchant downloaded our Mobile
Application...

Credit Card Reader, and applied and completed application on 12/10/15
at 6:34 PM PST for the services in question without speaking to a
representative. Mobile App requests pertinent information to be entered in
prior to application submission, these steps include but are not limited to
 
         Business Name
Business Location
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our
application process is very clear, concise and requires acceptance by the
applicant in each step of the process, the final step is a set of terms, this
section provides all important details in regard to the terms, conditions,
pricing and structures for each respective application. All items listed in
question via the complaint detail is available at that point and view-able
prior to acceptance of the terms listed in our agreements. There is full and
complete disclosure included with all of our applications. Application was
signed with digital signature that has the following IP address embedded [redacted].
The
merchant failed to provide accurate information during their application
process and also falsified their business status/location and neglected to read the
terms and conditions provided during the inception of the services requested. Despite
the inaccuracies of this complaint, as a courtesy we will waive the financial responsibility
for the 3-year agreement and waive the termination fees of $645.00. Merchant Account
Solutions would like to advise the merchant to not falsify any information for
any future business decision endeavors and to always read and have a full
understanding of any terms provided in order to avoid any future concerns.
Merchant account will be closed due to security risk and false information at
the end of the billing cycle 1/31/16, any fees accrued during the active state
of the merchant are valid as services were requested and provided.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11386215, and find that this resolution is satisfactory to me.
Regards,
K[redacted]

On 10/6/2015
at 11:32 PM PST merchant contacted our company, unsolicited and applied and
completed application on 10/8/16 at 12:27 PM PST for the services...

in question.
Application requests pertinent information to be entered in prior to
application submission, these steps include but are not limited to  
        Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our application process is very
clear, concise and requires acceptance by the applicant in each step of the
process, the final step is a set of terms, this section provides all important
details in regard to the terms, conditions, pricing and structures for each
respective application. All items listed in question via the complaint detail
is available at that point and view-able prior to acceptance of the terms
listed in our agreements. There is full and complete disclosure included with
all of our applications. A follow up call was placed after account was
approved to confirm delivery address. 
General IP InformationIP:           24.[redacted].161.[redacted]Decimal: 4[redacted]60488Hostname:             24-207-161-136.dhcp.stls.mo.charter.comASN:       20115ISP:         Charter CommunicationsOrganization:        Charter CommunicationsServices: None detectedType:      BroadbandAssignment:          Dynamic IPBlacklist: Blacklist CheckGeolocation InformationContinent:             North AmericaCountry: United States us flagState/Region:        MissouriCity:        St LouisLatitude:              Merchant’s desired
settlement cannot be granted because the merchant failed to read the terms
provided. This mistake costs our company application fees, licensing fees and
activation fees. All information pertaining to the services requested were
available to read. Due to the merchant’s misunderstanding as a courtesy we will
cover the remaining of a 36-month contract as well as all their termination
fees totaling $645.00. In order to grant this offer, merchant must return
equipment provided in good and working condition to the address listed below.
No refunds will be issued as the account was requested, services rendered,
installed and used. Account will be closed within 15 business days of receiving equipment in good condition,
please retain any tracking information for your records, any fees accrued
during the active state of the account are valid. Merchant Account Solutions
would like to advise the merchant to always read and understand any and all
terms provided during any of their future business ventures in order to avoid
any misunderstandings they may have and avoid costing all parties involved any
fees.EPN Reader serial
number: 3[redacted]
MAS Returns

After reviewing this merchant
account agreement and account notations. The following will provide some
clarifications on the merchant concerns.
On 10/29/15 at 9:46 AM PST
merchant was contacted by our company to offer lower rates for their credit
card processing. Merchant was given a quote...

based on their established
processing volume and business type. Merchant was directed to our online
application process, where is requests pertinent information to be entered in
prior to application submission, these steps include but are not limited to
 
Business
Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Any and all terms, conditions and
fees associated with the services requested were provided during the inception
of the account. Application was digitally signed and embedded with the following
IP address 73.182.231.112 on December 2, 2015. Agreement copies available upon request
Services were requested, provided. In closing the
desired settlement requested is to have the account closed with no early
termination fees. Merchant Account Solutions stands by its services, products
and terms listed in our fully disclosed and completely transparent contracts at
all times and while we feel that we have delivered the services requested to
the best of our ability, we will waive the termination fee due to their
misunderstanding of the terms provided. Account will be closed with 15 business
days after the equipment provided is returned to the address listed below. Any
and all fees leading up to account closure are valid as services were requested
and provided. No refunds will be processed for monthly services during active
state of account Termination fees have been waived and account is currently
closed due to non-payment. Merchant Account Solutions would like to advise
merchant in their future business ventures to always read and have full understanding
of the terms provided for services they are requesting to avoid confusion such
as this.
Verifone V**20 SN:
[redacted]
MAS Returns

After reviewing account notations, merchant account was closed February 22, 2016 per our procedures after receiving the equipment on February 10, 2016.  Merchant was billed for the month of February since account was active for the first 10 days. Merchant has not accrued any March billing, fees...

charged in the beginning of the month of March are for the previous month (February) we bill back not forward.

Complaint: 11774565
I am rejecting this response because:So far no action was taken, my account is still open, and they refuse to give me the refund for the $3000 transaction that they declined but still charged me a $90 fee for...

it.When I will see my account closed with no additional charges I will consider this matter done and resolved.Regards,
M[redacted]

This merchant concerns have been addressed outside of the Revdex.com.

Complaint: 11906763
I am rejecting this response because: They said they have been trying to get in touch with me. The first time I have ever heard  from them since this complaint was today through email a little after...

noon. They said they waived my early termination fee and waived a collection balance, but they closed my account which I never knew any of this existed.  This place falsely takes peoples money. They make you fill out information before you can find out more information about them and then take money out of your account without your knowledge. Once I found out more information about them I deleted the app and never used this. I just want my money back.
Regards,
J[redacted]

Complaint: 11878988
I am rejecting this response because:
Regards,
C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10805349, and find that this resolution is satisfactory to me.
Regards,
B[redacted]

Complaint: 10948277
I am rejecting this response because:I received a message stating that this complaint had been resolved outside of the Revdex.com.   This is not true.  I did have one conversation with the merchant services co sales...

person "B[redacted]".  We did not resolve this situation, I'm still committed in a contract that I have not signed and they are charging me for services that I'm not using.  I have reached out to B[redacted] on 11/27 and 11/30 and only got a voice message, and no return as of yet.  I did express to B[redacted] that WHEN my issue was resolved to my satisfaction I would contact the Revdex.com and submit that it had been resolved.  That has not happened.  I was surprised to receive the e-mail message from the Revdex.com that it had been resolved.  So clearly B[redacted] sent that message. I would appreciate any support that the Revdex.com can offer to me.  I'm a small business owner and I do not feel like this company is up front with their communications.
Regards,
S[redacted]

Complaint: 11738666
I am rejecting this response because:The business called me last week, willing to resolve the issue. They are giving me part of the money back, not too happy about that but I said ok. I truly believe...

that to be fair they should have refunded all the funds that were charged after I made the first attempt to cancel this. Moreover, Up to now I haven't yet seen any refunds. Thanks.
Regards,
[redacted]

As previously advised, please see below Agreement available upon request, call ###-###-#### Ext 124. Merchant stated they agreed to new agreement which indeed was done by the highest Manager(supervisory consultation) available to assist with the merchants confusion, merchant was not denied assistance. Monthly statements are mailed to merchants mailing address provided as well as they are provided with logins in their welcome packet which also has the terms and conditions for service requested to login to view their "bill". No one "threatened" to withdraw money from his account but was advised of the services he requested and would be "billed" for service rendered.Merchant requested to accept credit cards as a form of payment for their Retail T-shirt business, with average monthly volume of $2,500.00 and an average ticket of $20.00, merchant failed to read initial agreement terms and has been adjusted as a courtesy of merchant misunderstanding. After reviewing this account communications and account notations. We don't understand where the merchant saw that they wouldn't be charged a monthly service fee as they were directed to our online application where all the fees associated to service requested were available to read through, understand and agree to. ALL documentation pertaining to the merchant agreement was provided upfront before the merchant signed up. Merchant completed application online and signed it digitally which is embedded with the merchant IP Address ##.##.###.###(see below) on March 11, 2015. Merchant was as a courtesy offered to lower monthly service fees and shortened agreement length to assist with their misunderstanding of the agreement by the Retention Manager available which is Anthony Herrera. Services were requested, provided and installed.  Merchant stated would continue service with new amended fees and length and even completed PCI questionnaire to reduce fees. Merchant Account Solutions has assisted the merchant to have a better understanding of the services requested and we provided. We do not record our calls without permission as it is violation and we hold the right to refuse to have our calls recorded as well per state and federal laws. Agreement available upon request, call ###-###-#### Ext 124. This case has already been dealt with outside of Revdex.com and we have completed all offers to amend the original agreement that the merchant did not understand.Changes completed to account36 month agreement reduced to 12 months( releasing of 66% of financial liability of 36 month agreement)Monthly Fees $35.90 reduced to $19.95 General IP InformationIP:[redacted]Decimal:[redacted]0Hostname:mo-##-##-###-###.dhcp.embarq... detectedType:BroadbandAssignment:Dynamic IPGeolocation InformationContinent:North AmericaCountry:United States State/Region:FloridaCity:Cape CoralLatitude:[redacted]  [redacted]Longitude:-[redacted]  [redacted]Postal Code:33993

This
case has already been addressed outside of the Revdex.com. Monthly service fees have
been reduced as well as 66% of contact has been released. Merchant has agreed
to new 12 month term and discounted monthly services fees.

Hello, This case came from the San Jose office CASE # 415270 and has already been addressed.DateActivityDescription05/20/2015 Case Closed as TRANSFERRED to another Revdex.com  05/20/2015 Inform other Revdex.com Case Transferred  05/20/2015 Inform Consumer Case Transferred...

to Another Revdex.com  05/19/2015 Forward to Another Revdex.com - OTTO  05/18/2015 Received Business' Rebuttal Response Majority of concerns brought to our company's attention are of merchants who have falsely claimed terms were not provided. Every merchant application provided has ALL terms, pricing and conditions available for the merchant to read and understand. Unfortunately we are not responsible if a merchant chooses to not read the terms that were given to them to read and agree to. As a courtesy for the merchants misunderstanding of the terms. We will waive the termination fees to one of the two merchant accounts as long as the equipment provided EPN SN: 3[redacted] is return in good working condition to the address below. Merchant will still be responsible for one of two accounts .This Merchant was provided terms and conditions twice , one for each account requested. Agreenents are available upon request, please call ###-###-#### for agreement copies.MAS Returns 05/15/2015 Forward Consumer Rebuttal to Business  05/14/2015 Revdex.com Reviews Consumer Rebuttal to Business Response (The consumer indicated he/she DID NOT accept the response from the business.)All the complaints about this business are the same as mine. It's obvious what they do and the dirty tactics they use. Where is this contract? How many things have been switched up?They point blank lied to me over the phone and literally switched up every term they agreed to. I do NO actively use both accounts. I used the mobile swiper for 30 days and stopped when I realized the fees that were taken were not agreed upon. Paid for but only used the Internet account one time. Literally every complaint is the same. These are dirty cheating tactics that they use. I will not give them another dollar nor will this be a debt on my credit report. They will not get away with this. As stated before I wants account closed, no fees and for this company to never touch my bank account again. I do NOT accept their response as satisfactory. 05/06/2015 Forward Business response to Consumer  05/06/2015 Receive Business Response We have reviewed the Merchant Processing Applications along with their account notations in order to address this merchants concerns. We reached out the merchant to offer lower credit card rates for their merchant services, merchant requested a quote and was transferred to our Account Executive Leonard. The representative emailed over a quote stating debit rate would be 0.39% and swiped rate starting at 1.54% also advising them the find more information regarding our different programs as well as providing them with the Merchant Processing Application.Merchant Proceeded to complete 2 applications for 2 different programs, a Virtual Terminal and a Mobile Processing Application for their smartphone. Both applications stated the full terms and conditions as well as fees associated with each program type. Merchant agreed to the terms and conditions which the merchant had the opportunity to print out the full agreements and retain copies for their records. The agreement was digitally signed with their IP address embedded 68.10.96.98.All information was provided to the merchant to read through and agree to. Merchant also completed installation procedures and has been actively using both merchant accounts. Merchant has been provided with termination procedures and cost. Inorder to cancel account please contact our Retention department ###-###-#### Ext 124.  04/22/2015 Notify Business of Dispute - Member  04/22/2015 Send Acknowledgement to Consumer  04/22/2015 Case Reviewed by Revdex.com - Member  04/21/2015 Case Received by Revdex.com [redacted]
Operations Manager
Merchant Account Solutions
P: ###-###-#### xt 123
F: ###-###-####
E:
[redacted]@merchantaccountsolutions.com

Complaint: 11447196
I am rejecting this response because: this is the exact message from before and is still full of st. stop sending pre drafted messages and fix this problem 
Regards,
[redacted]

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Address: 4774 Hardyville Road, Munfordville, Kentucky, United States, 42765

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