Westeen Dental Center

[redacted], The reason for the two separate addresses is that we have many warehouses that we source from and for accounting purposes we try to set up returns to the correct warehouse. Please provide the return tracking information so we can expedite the return.

dear [redacted], We are showing that your account has been credited for the Cancelled item American Standard 047242-2220A qty 1 and American Standard 047242-0210A qty 1 plus shipping. $44.10  was issued to  your account on January 19, 2015.

I apologize for your inconvenience with the handling of your order with us (Order #: 1570497 / S1946535). For the inconvenience, I have issued a full refund and you may keep the item. If you don’t want to keep the Ronbow 370125-Q28 qty 1, you may throw the item away or you may donate it. Once again,...

I apologize for the inconvenience. I have attached a copy of your refund receipt. If you need further assistance, please feel free to contact me or one of our talented Customer Service Representatives at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.If the company had made [redacted] aware of their policy they wouldn't have been doing business together, as its [redacted] policy not to open crate. If [redacted] isn't the one to crate the items, how can this be an [redacted] issue, as you can see by the picture the crate was securely intact/closed. In addition to, I held the drivers at my house for over an hour while I tried to reach efaucets for further direction. When that was unsuccessful, due to their terrible line of communication, I then called [redacted] and spoke to management who explained their policy!  At the end of the day, the customer was very aware of everyone's policies and was left with no other option. After several attempts at reaching a live voice, I finally reported my problem, of missing items. Fyi, there is no way these drivers could have reloaded the 330lb tub after it had been uncrated, even if the problem was discovered in my driveway that day. Lastly, why does it take a Revdex.com complaint for a company to respond to the customer. The person you have answering the phone for sales shouldn't be the one dealing with customer complaints/problems when management has been requested.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
After contacting the company directly (AGAIN) and informing them that I had proof my items had been returned, they FINALLY issued me a total refund to my credit card.  It was a LONG frustrating process and I now know that I will not order from this company again.  Consumers should read reviews before they place orders from online merchants![redacted]

Dear [redacted], 
We
apologize for any unanticipated delays in regards to issuing credit to your
account.  Our Accounting Department has
been alerted to issue immediate credit. 
You can expect this credit within 2 business days.

On Mon, Mar 7, 2016 at 5:55 AM, [redacted] <[redacted]> wrote: In regards to the e-mail I received below: I have heard from the company and the issue was resolved last week. Thank you. --[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good afternoon! We have already issued a full refund through PayPal to the customer on Auguat 31, 2016 in the amount of $191.25 for cancelled item Classy Caps SL211R qty 7 less 5% discount. Transaction ID    00V99217TK971983KInvoice Number    1494497Original...

payment    $191.25 USDTotal Refund Amount    $191.25 USD Note to Buyer    Cancelled item Classy Caps SL211R qty 7 less 5% discount.

Dear [redacted], We apologize As our vendor has stated to us "the finish is a bit lighter than it should be. The new factory has been advised and the finish should start coming darker in the future. For the time being this is all we have in stock." We apologize for the delay in issuing credit your...

refund this was processed today for $138.55 Returned defective item Jeremiah Lighting JER-25024-OB qty 1 less 15% discount.We hope this resolves your order issue. 









6/2/2015






Complaint

I ordered a Kohler K-1147-96 bath tub on 4/9/15 through efaucets.com. The tub was delivered unboxed, bottom up on a pallet within days. The rim was adequately wrapped with plastic and there was no shipping damage. Unfortunately, I didn't pull the tub off the pallet and check the inside of the...

tub.
When the contractor and plumber pulled the tub off the pallet to install it about two weeks later, they discovered two significant gouges/scratches about 1 inch wide about 8 inches long spaced from within a couple of inches of the rim to about the bottom of the tub. Additionally, there were no Kohler installation, warranty, or use and care documents. This was definitely not shipping damage but efaucets will do absolutely nothing. They state that I had 48 hours to report damage and will discuss the issue no further. My order acknowledgment shows 30 days for returns/exchanges but the policy has been 'recently changed' so I appear to be out the purchase price.

This bath tub had apparently been returned previously. It was sent to me unboxed, damaged, and without Kohler documentation. An identical replacement tub ordered 4/30/15 through a local plumbing supply company was boxed and contained all user care instructions, warranty, and installation instructions.







Desired Resolution

Given the circumstances, I should be able to return the bath tub for a full refund.

Consumer Business Dialog

Dear [redacted], Your account was credited $346.37 less the 35% refusal fee that was agreed upon by selecting I agree on our checkout process. If a customer refuses goods that were to be delivered to them without going through our return process to receive an RGA# and Return Authorization, then...

the customer will be responsible for all return shipping charges including original shipping fees. eFaucets.com will also charge a 20% Handling Fee to cover it's costs with additional processing of the order and treat the refused shipment as a General Return with Restocking Fees.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The item indicated WAS NEVER DELIVERED. I reported and documented this when the package that supposedly contained it was delivered.
Regards,
[redacted]

Dear [redacted], We are showing that your account was refunded in full on January 4, 2015 by [redacted] On February 24, 2015  We mailed a $10  dollar refund for the return shipping on February as to the [redacted]s request. We have spoken to the credits department and they advise that no further refund will be issued to your [redacted] account or neither will a check be sent for the remaining amount. We feel this is a case of buyers remorse therefore  the return shipping is your responsibility. We have been more than accommodating and per [redacted] dispute rules we are within our rights as the merchant to request return shipping be paid by the buyer. See below.Claim Resolution Process. Once a Dispute has been escalated to a Claim, [redacted] will make a final decision in favor of the buyer or the Seller. You may be asked to provide receipts, third party evaluations, police reports, or anything else that [redacted] specifies. [redacted] retains full discretion to make a final decision in favor of the buyer or the Seller based on any criteria [redacted] deems appropriate. In the event that [redacted] makes a final decision in favor of the buyer or Seller, each party must comply with [redacted]’s decision. [redacted] will generally require the buyer to ship an item that the buyer claims is SNAD back to the Seller (at the buyer’s expense), and [redacted] will generally require a Seller to accept the item back and refund the buyer the full purchase price plus original shipping costs.

We have ordered a replacement bowl for you and we are working on getting the tracking number from the warehouse as it hasn't shipped yet. If you would like for us to try and cancel the replacement bowl, please contact us at ###-###-#### and reference your Order # (1438648).

[redacted], We apologize for the delay we are showing that this was refunded on 2/23/2016, 1:26:30 PM    For the Returned defective item Kohler K-838-0 qty 1.Refund amount: $554.44We have reached out to the warehouse to see if they can pick up the damaged item since you have no...

way of disposing this item.

Dear [redacted], We are showing that the second Tub shipped to you on Estes Express PRO # 0419551181 was not refused as you have stated. We are showing that it was signed for as in good condition on 11/16 and is in your possession. Estes has not informed us or the warehouse that it was...

refused by you. The information provided to us via fax is not correct. In order for credit to be issued the return the second tub  must be received.  Please see attached Doc showing your signature & date of delivery.

Dear [redacted],We are showing that this was refunded on 12/1/2014 for the Returned defective item Kohler K-6418-0 qty 1 (tank K-5692-0)(bowl K-4309-0) and KOHLER K-13475-CP qty 1. $635.77 was refunded back to your PayPal account. We hope this will resolve your order issue.

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your efforts to resolve this   I truly believe, that without your involvement, this matter would never have been resolved.  Eimprovements.com is one of the west companies I have ever dealt with.
Regards,
 
[redacted]

Dear [redacted],We apologize that we are unable to cancel your order.  The one downfall of our rapid order processing system is that we are often unable to cancel in-stock orders once they are placed.  The orders are immediately sent to the warehouse to be picked, packed and shipped. By the...

time we received your request to cancel the order it had already been picked, packed and placed onto the UPS truck for shipment. As a one time courtesy we can waive the restocking fee for this return. Please return the product on the RGA# [redacted]. Once this is received back we can issue a full credit for the Kohler item.

Dear [redacted], We apologize for  the bathtub arriving with gouges/scratches however as per the policy & inspection we do not have any recourse. Per the confirmation email you received there are   Receiving and Inspection Instructions for items that are received damaged. If you do not inspect and report damage within the immediate time frame following delivery, we may not be able to warranty damaged products.  We apologize as we have recommended that you contact Kohler to obtain a warranty or credit letter as we have no further recourse at this time.[redacted]