Westeen Dental Center

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provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Though I don't like their policies, and they tried to convince me I was in the wrong, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  A good lesson for me, never do business with this company again.
Regards,
[redacted]

Dear [redacted],
 We apologize for the
delay in issuing your credit however due to the [redacted] dispute being found in
your favor we cannot issue a refund to your [redacted] account. We agreed to split
the difference for the shipping the merchandise back.
  Per the call center
manager,...

she has stated that you were due a refund of $8.00 refund.
We feel that this was not reasonable so we are sending
$10.00 via USPS to offset your cost of shipping the merchandise back to us. 
Please accept our sincere apology for the delay and we hope
that this refund will resolve your order issue.

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you may update it before sending it.]
Revdex.com:In reference to complaint ID [redacted]:
Although the company finally refunded my money on January 27th, 2016, for a defective item they sent me in October, 2015, it took contacting you (The Revdex.com) and more than 90 says to accomplish it. Although I am satisfied that I finally received my credit, I continue to be very unsatisfied with the response and customer service process of efaucets.com (eImprovement).  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] company has received all items back for this po per the response posted with the Wisconsin Revdex.com and has only issued a refund in the amount of $1109.90 with the remaining amount of $644.32 still pending and states that I sent back one item that is the amount of $644.32 to wrong warehouse... the company does not get to keep my item and not issue a refund...company should have contacted me immediately and sent the item back so that the item could have been sent to the different warehouse.  Per Jennifer's response via email on 3/4/15 all items were received but she was trying to get the restocking fees waived since I had received such poor customer service and I have documentation from several employees stating they were working on my refunds/call tags but then it was so cold in Wisconsin or they were sorry they went on vacation and simply forgot. I am asking for my full refund of $644.32 since they received my item( per the emails they sent to me) there is no other solution to this.  Refund of $644.32 is requested and an apology[redacted] Waterstone items were returned after waiting over 3 months for a call tag. I have several emails from Jennifer/Amanda(she's sorry she forgot and went on vacation) and a phone call with Roman(he told me it was really cold in Wisconsin) as to why I was made to be on hold for over 1 hour 32 minutes and that Waterstone was really messing up and for the price of $1610.00 he wouldn't accept a product either if there were scratches in the finish.  I had to dispute the transaction with my credit card company since I was getting the run around from this company yet again and was tired of paying finance charges on the item.  Then I had to refuse a shipment since the company tired to send me a new sprayer to replace the defective one.  Efaucets did not respond in time to American Express date of 3/20/15 so I have received a final credit for the full amount.  As far as Efaucets sending the defective faucet to Waterstone for inspection that seems like a waste of time since once again Efaucets has dropped the ball on handling customer issues.  Also Efaucets tried to state that items were scratched(reason for return in the 1st place) and possibly installed(I called the day the items were inspected) I wish I had read the Revdex.com report on this company before I decided to try and save a bit of money. I can not get my time back and I have spent over 6 hours of it trying to get things fixed. Horrible customer service. I asked Jennifer to have a supervisor call me and she said she was one, then told me she couldn't make calls out, then asked for my number so she could get my credit card number to issue the refund but then claimed to not be able to find the item,, then claimed item shipped to wrong warehouse...as you can see this company is horrible to work with.   Please forward my complaints to someone who actually works at Efaucets and cares about providing customer service instead of someone who simply collects a paycheck for doing nothing..  I am attaching emails to show that this company is horrible in providing customer service.
Regards,
[redacted]

Dear [redacted],We apologize for your order issues and have requested that We apologize for any unanticipated delays in
regards to issuing credit to your account. 
Our Accounting Department has been alerted to issue immediate
credit for the restocking fee as a one time courtesy.

Dear [redacted], We are not showing that this was s returned  We Have not found the return as of 4/29/2015. Was this returned to the correct warehouse? Please provide the return tracking for the RGA# [redacted] OH ([redacted]) .This should of been sent to the Ohio Warehouse as you were instructed per the RGA (Return Goods Authorization) that was emailed to you.To obtain credit, returned product returns must:Have a valid RGA (Return Goods Authorization) number.Have ALL original packaging.Not have packaging that is written on or defaced in any way.Be sent back to the correct warehouse.

We have issued a full refund to the customer's card ending XXXXX8393 in the amount of $203.00. Please find confirmation below:Transaction ID: 40004996037Card Type: VisaCard Number: XXXX8393Total Amount: USD (203.00)Invoice #: [redacted]

Dear [redacted], We apologize As our vendor has stated to us "the finish is a bit lighter than it should be. The new factory has been advised and the finish should start coming darker in the future. For the time being this is all we have in stock." We apologize for the delay in issuing credit your...

refund this was processed today for $138.55 Returned defective item Jeremiah Lighting JER-25024-OB qty 1 less 15% discount.We hope this resolves your order issue. 









6/11/2015






Complaint

Returned item for [redacted] back in October still waiting on refund. Company agreed to refund money minus restock fees on March 6th I asked that no restock fee be taken out since it has taken so long to issue credit to card. Jennifer said item was returned and she would check on waiving restock...

fee. Received an email today on March 11 stating that item was not received to provide a tracking number which I already did to them.
Would like a refund.
Also waiting on call tag for an item delivered back in December [redacted] . Waited on hold for over 2 hours trying to get a real person, was told by Roman that it was really cold in Wisconsin and the company is short staffed back on 1/8/15 assured me waterstone would issue a call tag to me for items. Still no call tag to this day.







Desired Resolution

I want a full refund for [redacted] in the amount of 644.32
Want call tag issued for Waterstone faucet and refund in the amount of 1641.60 for [redacted]

Consumer Business Dialog

Dear [redacted],We apologize for the confusion as our order processing is not aware of duplicate orders until the customer informs us of the issue. We have set up the return for you and all fees will be waive upon this return. RGA# [redacted]

[redacted], We apologize however you will need to contact Amazon payments with this info for the status of your refund.Transaction Date 5/01/2015 09:25:48Transaction Type Checkout By Amazon RefundOrder Id 8[redacted]661697Transaction Id IrI0Qm3szp87tFkB6XT0Order Number 1224500Order Description Cancelled item CorStone 65-1-60 qty 1 less 5% disc plus shipping.Processor Order Number P01-2###-###-####508Processor Transaction Id P01-2###-###-####508-R013449Amount $296.65 USD

We have issued the customer a $100.00 inconvenience credit. Please find the confirmation below: Transaction ID: [redacted]Card Type: VisaCard Number: XXXX7[redacted]Total Amount: USD (100.00)Invoice #: 1[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]
 
 This issue has been resolved but seriously, after countless email and phone calls, they should be reprimanded for taking 3 months to issue a refund!  This is a very poorly run company!!

[redacted], It was determined that  this item was used & installed upon inspection at our warehouse. Per our return policy Hygiene products including toilet seats and washlets that have been opened, installed or have a broken seal on the packaging cannot be returned. We cannot issue credit as this is not resalable. We apologize as this is part of our terms & conditions that you agreed to when placing your order with efaucets.com. Please see our return policy attached.http://www.efaucets.com/returnpolicy.asp

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I very much appreciate having this resolved and the refund.  It would be great if future shoppers had a more accurate picture of true inventory on the website.Regards,
[redacted]

We
apologize for any unanticipated delays in regards to issuing credit to your
account.  Our Accounting Department has
been alerted to issue immediate credit. 
You can expect this credit within 3 business days.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received the refund/credit.
Regards,
 
[redacted]

On Sun, Feb 1, 2015 at 10:37 PM, [redacted]...

[redacted] [redacted] wrote:Dear Mr./Ms. [redacted],I recently received an email communication that the Revdex.com has not received a response from eFaucets regarding my complaint. I have not received a response from the company, either. However, during a due diligence check of my credit card bill, I found the company refunded $131.25 to my credit card on 1/15/15 without any notification to me. This refund closes my complaint, however I am not satisfied with the business response given the lack of communication to either me or the Revdex.com.I would like to thank you, and the Revdex.com, for your assistance. It is a great benefit to have an impartial, credible third party to assist with this kind of poor customer service. Thank you very much!Thanks,[redacted]

My desired resolution is the company cancel my order like I requested 2 days before they shipped it out. I would like to refuse the shipment and not be charged a 35 percent refusal fee and have my $1400 refunded.

Dear Andrea, We apologize for the delay We work very closely with our manufacturers and suppliers to be able to provide the most accurate lead time possible on our site. Occasionally unforeseen circumstances like production delays occur and end up pushing the expected ship date out farther than was...

originally projected.  When this happens we do try to inform our customers of the delay.  We apologize if this information was not made available to you prior to the contact you initiated.  You order is currently in transit from Price Pfister and due into our warehouse by the end of the week.