Westeen Dental Center

Dear [redacted],We apologize for your order issues and have requested that We apologize for any unanticipated delays in
regards to issuing credit to your account. 
Our Accounting Department has been alerted to issue immediate
credit for the restocking fee as a one time courtesy.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Though I don't like their policies, and they tried to convince me I was in the wrong, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  A good lesson for me, never do business with this company again.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me. Email confirmation of refund just received
Regards,
[redacted]

Dear [redacted], We are not showing that this was s returned  We Have not found the return as of 4/29/2015. Was this returned to the correct warehouse? Please provide the return tracking for the RGA# [redacted] OH ([redacted]) .This should of been sent to the Ohio Warehouse as you were instructed per the RGA (Return Goods Authorization) that was emailed to you.To obtain credit, returned product returns must:Have a valid RGA (Return Goods Authorization) number.Have ALL original packaging.Not have packaging that is written on or defaced in any way.Be sent back to the correct warehouse.

We apologize for the frustration with your order  and  have refunded your account for the Returned item Kohler - K-2332-0 qty 1 plus shipping. $256.16 On December 15, 2014

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],
 We apologize for the
delay in issuing your credit however due to the [redacted] dispute being found in
your favor we cannot issue a refund to your [redacted] account. We agreed to split
the difference for the shipping the merchandise back.
  Per the call center
manager,...

she has stated that you were due a refund of $8.00 refund.
We feel that this was not reasonable so we are sending
$10.00 via USPS to offset your cost of shipping the merchandise back to us. 
Please accept our sincere apology for the delay and we hope
that this refund will resolve your order issue.

Dear [redacted], We apologize As our vendor has stated to us "the finish is a bit lighter than it should be. The new factory has been advised and the finish should start coming darker in the future. For the time being this is all we have in stock." We apologize for the delay in issuing credit your...

refund this was processed today for $138.55 Returned defective item Jeremiah Lighting JER-25024-OB qty 1 less 15% discount.We hope this resolves your order issue. 









6/11/2015






Complaint

Returned item for [redacted] back in October still waiting on refund. Company agreed to refund money minus restock fees on March 6th I asked that no restock fee be taken out since it has taken so long to issue credit to card. Jennifer said item was returned and she would check on waiving restock...

fee. Received an email today on March 11 stating that item was not received to provide a tracking number which I already did to them.
Would like a refund.
Also waiting on call tag for an item delivered back in December [redacted] . Waited on hold for over 2 hours trying to get a real person, was told by Roman that it was really cold in Wisconsin and the company is short staffed back on 1/8/15 assured me waterstone would issue a call tag to me for items. Still no call tag to this day.







Desired Resolution

I want a full refund for [redacted] in the amount of 644.32
Want call tag issued for Waterstone faucet and refund in the amount of 1641.60 for [redacted]

Consumer Business Dialog

We have issued a full refund to the customer's card ending XXXXX8393 in the amount of $203.00. Please find confirmation below:Transaction ID: 40004996037Card Type: VisaCard Number: XXXX8393Total Amount: USD (203.00)Invoice #: [redacted]

[redacted], It was determined that  this item was used & installed upon inspection at our warehouse. Per our return policy Hygiene products including toilet seats and washlets that have been opened, installed or have a broken seal on the packaging cannot be returned. We cannot issue credit as this is not resalable. We apologize as this is part of our terms & conditions that you agreed to when placing your order with efaucets.com. Please see our return policy attached.http://www.efaucets.com/returnpolicy.asp

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]
 
 This issue has been resolved but seriously, after countless email and phone calls, they should be reprimanded for taking 3 months to issue a refund!  This is a very poorly run company!!

[redacted], We apologize however you will need to contact Amazon payments with this info for the status of your refund.Transaction Date 5/01/2015 09:25:48Transaction Type Checkout By Amazon RefundOrder Id 8[redacted]661697Transaction Id IrI0Qm3szp87tFkB6XT0Order Number 1224500Order Description Cancelled item CorStone 65-1-60 qty 1 less 5% disc plus shipping.Processor Order Number P01-2###-###-####508Processor Transaction Id P01-2###-###-####508-R013449Amount $296.65 USD

Dear [redacted],We apologize for the confusion as our order processing is not aware of duplicate orders until the customer informs us of the issue. We have set up the return for you and all fees will be waive upon this return. RGA# [redacted]

We have issued the customer a $100.00 inconvenience credit. Please find the confirmation below: Transaction ID: [redacted]Card Type: VisaCard Number: XXXX7[redacted]Total Amount: USD (100.00)Invoice #: 1[redacted]

We
apologize for any unanticipated delays in regards to issuing credit to your
account.  Our Accounting Department has
been alerted to issue immediate credit. 
You can expect this credit within 3 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I very much appreciate having this resolved and the refund.  It would be great if future shoppers had a more accurate picture of true inventory on the website.Regards,
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received the refund/credit.
Regards,
 
[redacted]

Dear [redacted] ,We apologize for any unanticipated delays in
regards to issuing credit to your account. 
Our Accounting Department has been alerted to issue immediate credit.

Dear Andrea, We apologize for the delay We work very closely with our manufacturers and suppliers to be able to provide the most accurate lead time possible on our site. Occasionally unforeseen circumstances like production delays occur and end up pushing the expected ship date out farther than was...

originally projected.  When this happens we do try to inform our customers of the delay.  We apologize if this information was not made available to you prior to the contact you initiated.  You order is currently in transit from Price Pfister and due into our warehouse by the end of the week.

On Sun, Feb 1, 2015 at 10:37 PM, [redacted]...

[redacted] [redacted] wrote:Dear Mr./Ms. [redacted],I recently received an email communication that the Revdex.com has not received a response from eFaucets regarding my complaint. I have not received a response from the company, either. However, during a due diligence check of my credit card bill, I found the company refunded $131.25 to my credit card on 1/15/15 without any notification to me. This refund closes my complaint, however I am not satisfied with the business response given the lack of communication to either me or the Revdex.com.I would like to thank you, and the Revdex.com, for your assistance. It is a great benefit to have an impartial, credible third party to assist with this kind of poor customer service. Thank you very much!Thanks,[redacted]