Westeen Dental Center

Dear [redacted], We are showing that this was refunded on April 15, 2015. We apologize for the delay and show your account has been credited for the full purchase amount. Refund - 4/15/2015$1,703.48Cancelled item Kohler K-1949-RA-47 qty 1.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1. This replacement product has already been offered and declined via email.2. The original order was for parts in satin nickel finish - suggested replacement is chrome plated. This has been pointed out before.3. Reviews of product via other merchant wedsites indicate product is for European market? in any case incompatible with US domestic install:
Top customer reviews[redacted]
[redacted] of 5 starsNot adaptable with US plumbing.May 14, 2015Verified PurchaseThis kit is for European style plumbing and is impossible to use with standard US plumbing. The chrome water lines are meant to pair with 1/4" copper water lines. US water lines are a standard 3/8 flexible tubing. I searched everywhere to find a faucet with 1/4" copper water lines with no luck. I don't understand why Nantucket is even selling this product in the US. Not worth the head ache.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted], We apologize for the frustration with your return. We are issuing a UPS call Tag to pick up your item. We have contacted [redacted] to see why this was return  not accepted and we do not have an answer. We are waiving all restocking fees with this return. As soon as this is...

picked up we can issue a full credit to your account. This call tag will ensure this item will be returned to our warehouse instead of the manufacturer. Please accept our apology as we try to resolve this return issue. You can expect UPS to be out to pick this item up within the next few days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Yes, the Bill of Lading was issued and the tub was picked up on March 16th.  That was 2 weeks ago.  The tub should certainly have made it back there by now for you to be able to process the return.  Do you have a status on when I can expect this to be refunded?
Regards,
[redacted]

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Dear [redacted],We
apologize for any unanticipated delays in regards to issuing credit to your
account.  Our Accounting Department has
been alerted to issue immediate credit. 
You can expect this credit within 3 business days.

Dear [redacted], We are showing that a full credit was issued to your account on January 2, 2015See below  Transaction Date : 01/02/2015 16:18:02 ESTTransaction Type : Checkout By [redacted]Amount : $34.47Order Id : [redacted]Transaction Id...

: [redacted]Order Number : [redacted]Order Description : Cancelled item Gatco 1437C qty 1 plus shipping.Amazon Transaction Id : [redacted]

Dear [redacted], We have issued a refund in the amount of $425.89 on Sep  1 2015  9:28 AM for the  returned item Kohler K-T45849-4-BN qty 1.

[redacted], On November 17, 2014 we had a UPS call tag issued to bring the item back into our Denver warehouse. RGA # [redacted]  [redacted]We have received this and have advised our accounting department to issue immediate credit.

Dear [redacted] [redacted] We are showing that this was refunded on March 22, 2015 $479.59 for the Returned defective item Kohler K-838-0 qty 1 less 10% discount given at the time of order placement. Please accept our apology for the delay in issuing your credit.

Customer was issued a full refund in the amount of $26.35 that was applied to their VISA ending XXXXX2633 on September 19, 2016 for the returned defective item Moen T90331 qty 1 plus shipping.Transaction ID: 20187813439Submit Date /Time: 19-Sep-2016 13:32:28 CDTCard Type: VisaCard Number:...

XXXX2633Total Amount: USD (26.35)Invoice #: 1491539

Dear [redacted], We are showing that you received credit for the defective tub as well as the returned Moen Items.  $1430.10 credit was issued on Jan. 14, 2015 for the  Returned defective item Elizabethan Classics R67BSN0HOLE qty 1 plus shipping.  $460.69  was issued for the  Returned defective item Moen 116651BN qty 1, Moen AT2199BN qty 1, Moen T932BN qty 1 and Moen 4792 qty 1.Because you were issued the credit we now consider the complaint resolved.

Dear [redacted],  We apologize for any unanticipated delays in regards to issuing credit to your account.  Our Accounting Department has been alerted to issue immediate credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This matter is in stalemate.  I can see that it will never be resolved. They sent me 4 items that I did not order, they sent me the return instructions in an email which I followed and then after the shipper picked up the 5 items another shipper arrived to pick up items.  Their argument is that they did not receive the items at their correct warehouse, not that they do not have the items.  Do not order from this company. I am now paying for 4 items I did not order and do not have because I sent them back.  There is not a resolution unless they refund me the $481.
Regards,
[redacted]

Dear [redacted], On February 14, 2016 when you called into our call center nothing was mentioned about this item being an opened boxed item. You stated to our CSR that you ordered the wrong item & it was new in the box when the return was set up. When we received it back at our warehouse upon...

inspection  the item was described as used & installed.Per our return policy all returns must be in 100% resalable condition. Items may not be installed or used . http://www.efaucets.com/returnpolicy.asp Items that are Non-Returnable Merchandise with shrink wrap that is missing or torn. Hygiene products including toilet seats and washlets that have been opened, installed or have have a broken seal on the packaging. Merchandise that is used or shows signs of installation. Special order merchandise. Discontinued merchandise. Parts or replacement parts.

ur customer [redacted] was refunded for order # [redacted] in the amount of $1109.90. the remaining item was sent back to the wrong warehouse.  Order # [redacted] is being sent back to Water Stone for inspection as the customer stated that this was defective. We cannot credit as this is still pending. 30 Day Returns: Within 30 days of receipt of your shipment, you may return any (non-special order) faucet, fixture or accessory in its original packaging and in 100% saleable condition for a full refund, less shipping charges and a restocking fee.30 Day Exchanges: Within 30 days of receipt of your shipment, you may exchange any (non-special order) faucet, fixture or accessory in its original packaging and in 100% saleable condition for a replacement product of equal or greater value, less shipping charges and a restocking fee (We'll refund the original shipping cost if the return is a result of our error).eFaucets.com reserves the right to refuse any returns that are not returned according to the guidelines set.To obtain credit, returned product returns must:Have a valid RGA (Return Goods Authorization) number.Have ALL original packaging.Not have packaging that is written on or defaced in any way.Be sent back to the correct warehouse.

[redacted], On February your account was issued a credit for $123.44 Cancelled item Kingston Brass KB605AX qty 1 and Kingston Brass KB601AX qty !.Please accept our apology for the delay in issuing your credit.

Dear [redacted], A  Refund -$ 73.50 was issued on January 22, 2015 for the  Returned item Newport Brass NB105B-20 qty 1.

Dear [redacted] ,We have issued credit for the damaged...

Kohler K-6489-0 Qty 1 in the amount of $269.77. 
This amount was for {1/3} of
the original cost of the item Kohler K-6489-0 qty 1 less the 10% discount that
was given at the time of purchase in the amount of Kohler K-6489-0 qty 1.(899.25- 89.92) / 3 = $269.77  Due to the freight policy we have no further recourse for this damage claim.Freight/Shipping Damage PolicyOverviewIt is important that you inspect your shipment thoroughly before accepting and signing for your merchandise; afteryou sign for the merchandise you are responsible for filing all claims with the shipper. Do not assume that yourproduct is not damaged just because the box and packaging is intact. You must check for both internal and externaldamage before you accept delivery. If you notice your product is damaged, refuse the package and note the damageon the bill of lading. Please call our customer service department immediately at 1-800-891-0896 and inform us of thedamage. After you sign for the package you are responsible for damages. Please make sure that you inspect allpackages before you sign for them.If you receive a shipment from an order that you placed with eFaucets.com with obvious or concealed freightdamage, refuse the shipment and note the damage on the bill of lading. We will then order and ship a replacement foryou. We will charge you for the replacement at the originally quoted price and credit you upon the return of theoriginal. If you sign for the shipment without reporting any damage you are responsible for all damages and mustmake any claims with the shipper. Please make sure that you inspect all packages before you sign for them.If you fail to report concealed or obvious obvious freight damage to the carrier prior to signing for the shipment, neitherneither you or we have any recourse.