Westeen Dental Center

***, On November 17, we had a UPS call tag issued to bring the item back into our Denver warehouseRGA # [redacted] ** [redacted] We have received this and have advised our accounting department to issue immediate credit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] In lieu of a $discount off a replacement remote that you said was included in my order and, indeed, was one of the main reasons why I bought the goods in the first place, I propose that I receive a $refund I have no desire to buy anything else from your business, especially something that I have already paid for What happened to abiding by your promises? Regards, [redacted]

Dear ***, We are showing that you received credit for the defective tub as well as the returned Moen Items $credit was issued on Jan14, for the Returned defective item Elizabethan Classics R67BSN0HOLE qty plus shipping $ was issued for the Returned defective item Moen 116651BN qty 1, Moen AT2199BN qty 1, Moen T932BN qty and Moen qty 1.Because you were issued the credit we now consider the complaint resolved

Dear [redacted] *** We are showing that this was refunded on March 22, $for the Returned defective item Kohler K-838-qty less 10% discount given at the time of order placementPlease accept our apology for the delay in issuing your credit

Hello,Unfortunately I do not see any return goods authorizations on these ordersI am so sorry for any inconveniences this may have causedI also apologize because I do not see any record of contact from the customer through email, chat, or phone recordsBecause the RGA, (Return Goods Authorization), process has not been set up for each order, I can get the ball rolling and start the authorization if neededIf both bowls are still at the residence, I can set up UPS call tags for these items to be picked up, at our costand sent back to the warehouseOnce these items are received at the warehouse, we will be sent credit memo's of receipt , and will be able to issue full credit to the customer for both toilet bowlsAttached are the invoices and customer details page for both ordersAlso I have copied the link to the item in question for reference.http://www.efaucets.com/detail.asp?Product_Id=4000%2E119%2E020&TextSea...⇄ you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This replacement product has already been offered and declined via emailThe original order was for parts in satin nickel finish - suggested replacement is chrome platedThis has been pointed out beforeReviews of product via other merchant wedsites indicate product is for European market? in any case incompatible with US domestic install: Top customer reviews [redacted] of starsNot adaptable with US plumbing.May 14, 2015Verified PurchaseThis kit is for European style plumbing and is impossible to use with standard US plumbingThe chrome water lines are meant to pair with 1/4" copper water linesUS water lines are a standard 3/flexible tubingI searched everywhere to find a faucet with 1/4" copper water lines with no luckI don't understand why Nantucket is even selling this product in the USNot worth the head ache Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Po# [redacted] Entire order has been returned and an email regarding the ENTIRE order being received was sent to me by Jennifer dated 3/14/and she was checking on getting restock fees waived since I had received such bad customer service If your warehouse is unable to locate the return that is a internal problem not mineThen on 4/20/your company again acknowledged receiving item but then claimed the item was sent to a warehouse that is yours but it was the incorrect warehouse for my itemIf this was the case then your company should have contacted meYour company just cant keep the item and not issue a refund I am requesting a full refund since your company acknowledged receipt of the item via email in the amount of $[redacted] was received with the scratches on the item and contacted Amanda who was going to issue a call tag but then sent me an email saying she was sorry she went on vacation and forgotThen I called again and spending over hour on hold and finally talking to Roman and being told your company was short staffed because its so cold in Wisconsin he said Waterstone had really been messing up orders and I let him know I couldn't wait any longer and I was wanting to return entire orderThen in March I finally got Jennifer to issue a call tag and during this time a Waterstone package was delivered to me and I refused the package since I had been trying to return the item since DecemberAt that point I actually had already disputed the entire charge with my credit card and since your company never responded I had already received a credit for $so at this point it is doneHorrible customer serviceI should be compensated for my time and Jennifer, Amanda and Roman should be fired Regards, [redacted] 6/2/ Complaint I ordered a Kohler K-1147-bath tub on 4/9/through efaucets.comThe tub was delivered unboxed, bottom up on a pallet within daysThe rim was adequately wrapped with plastic and there was no shipping damageUnfortunately, I didn't pull the tub off the pallet and check the inside of the tub When the contractor and plumber pulled the tub off the pallet to install it about two weeks later, they discovered two significant gouges/scratches about inch wide about inches long spaced from within a couple of inches of the rim to about the bottom of the tubAdditionally, there were no Kohler installation, warranty, or use and care documentsThis was definitely not shipping damage but efaucets will do absolutely nothingThey state that I had hours to report damage and will discuss the issue no furtherMy order acknowledgment shows days for returns/exchanges but the policy has been 'recently changed' so I appear to be out the purchase price This bath tub had apparently been returned previouslyIt was sent to me unboxed, damaged, and without Kohler documentationAn identical replacement tub ordered 4/30/through a local plumbing supply company was boxed and contained all user care instructions, warranty, and installation instructions Desired Resolution Given the circumstances, I should be able to return the bath tub for a full refund Consumer Business Dialog

Dear ***, We apologize for the frustration with your returnWe are issuing a UPS call Tag to pick up your itemWe have contacted [redacted] to see why this was return not accepted and we do not have an answerWe are waiving all restocking fees with this returnAs soon as this is picked up we can issue a full credit to your accountThis call tag will ensure this item will be returned to our warehouse instead of the manufacturerPlease accept our apology as we try to resolve this return issueYou can expect UPS to be out to pick this item up within the next few days

I apologize for your inconvenience with the handling of your order with us (Order #: / S1946535)For the inconvenience, I have issued a full refund and you may keep the itemIf you don’t want to keep the Ronbow 370125-Qqty 1, you may throw the item away or you may donate itOnce again, I apologize for the inconvenienceI have attached a copy of your refund receiptIf you need further assistance, please feel free to contact me or one of our talented Customer Service Representatives at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Yes, the Bill of Lading was issued and the tub was picked up on March 16th That was weeks ago The tub should certainly have made it back there by now for you to be able to process the return Do you have a status on when I can expect this to be refunded? Regards, [redacted]

Dear [redacted] , We are showing that this was refunded on April 15, We apologize for the delay and show your account has been credited for the full purchase amountRefund - 4/15/2015$1,703.48Cancelled item Kohler K-1949-RA-qty

Dear [redacted] ,We have issued credit for the damaged Kohler K-6489-Qty in the amount of $ This amount was for {1/3} of the original cost of the item Kohler K-6489-qty less the 10% discount that was given at the time of purchase in the amount of Kohler K-6489-qty 1.(899.25- 89.92) / = $ Due to the freight policy we have no further recourse for this damage claim.Freight/Shipping Damage PolicyOverviewIt is important that you inspect your shipment thoroughly before accepting and signing for your merchandise; afteryou sign for the merchandise you are responsible for filing all claims with the shipperDo not assume that yourproduct is not damaged just because the box and packaging is intactYou must check for both internal and externaldamage before you accept deliveryIf you notice your product is damaged, refuse the package and note the damageon the bill of ladingPlease call our customer service department immediately at 1-800-891-and inform us of thedamageAfter you sign for the package you are responsible for damagesPlease make sure that you inspect allpackages before you sign for them.If you receive a shipment from an order that you placed with eFaucets.com with obvious or concealed freightdamage, refuse the shipment and note the damage on the bill of ladingWe will then order and ship a replacement foryouWe will charge you for the replacement at the originally quoted price and credit you upon the return of theoriginalIf you sign for the shipment without reporting any damage you are responsible for all damages and mustmake any claims with the shipperPlease make sure that you inspect all packages before you sign for them.If you fail to report concealed or obvious obvious freight damage to the carrier prior to signing for the shipment, neitherneither you or we have any recourse

Dear [redacted] , We have set up the return for your order & have issued two UPS call tags for the returnRGA# [redacted] ***UPS call tags [redacted] & [redacted] As soon as we receive this merchandise back we can issue a credit to your account

Our Customer [redacted] ’s Order # [redacted] was placed in our call center on Sunday, October 11, at 7:55:PM From our customers IP address.Order # [redacted] was billed to [redacted] billing address per Authorize.net transaction detail with positive AVS match on the Billing Address and was shipped to the shipping address entered by [redacted] at time of Online Order placement:Order # [redacted] was shipped on October19, via PRO Ground FedEx Tracking # [redacted] confirms delivery to the shipping address on October 23, 2015.On October 24, 2015, [redacted] contacted our Customer Service Department to request a return of Order # [redacted] s stating that she received the wrong items she received TSMXW, TS220EV-CP, TS210and TS300N6-PN and she will email pictures of boxes but will not open up itemsCustomer emailed that the TS300AL65-CP rattles insideRGA in for the defective itemOn October 26, 2015, [redacted] was issued RGA # RGA# [redacted] [redacted] .On November 6, 2015, [redacted] was issued RGA # RGA# [redacted] was issued but never usedThe customer refused delivery of the Pre Paid Call tag to return the productSee Exhibit D-2.To date we show no record of return of Order # [redacted] If customer has transacted a Return – we ask, please that s/he forward Proof of Delivery (including carrier name and tracking number).On November5, our Credit Department issued credit to [redacted] account in the amount of $ This amount was for Returned defective item Toto TS300AL65-CP qty less 5% discount

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below No effort has been make by this company for honest resolutionI paid for a new tub and was sent an unboxed, undocumented tub that had apparently been recycled through the efaucets.com warehouseMy plumber did not pull it from the pallet and notice interior damage until several days after delivery when he was ready to install the unitThe identical tub found locally was shipped in a box with warranty, care, and installation documentationBottom line: I was shipped what was obviously a previously returned tub and the company will now work with me in any way to correct their failure Regards, [redacted] 6/1/ Complaint Ordered a product told it would ship in 4-weeksI was charged for the product before it shippedAfter weeks I called on a Friday and was told the product would not ship for another weeksAt that point I told them I could not wait and said I wanted the order cancelledI was told it would take 24- business hours to cancel the orderI called back days later to find out why I had not received a cancellation confirmation and after a morning of talking to numerous people I was told the order had shipped the day beforeI said I no longer needed the item and had requested it be cancelled two days agoThey said I can refuse the shipment and pay a percent fee and the cost of shipping and it would take 30-days to get my money backSo now I am forced to keep the item and even though I already purchased something else to replace it Desired Resolution My desired resolution is the company cancel my order like I requested days before they shipped it outI would like to refuse the shipment and not be charged a percent refusal fee and have my $refunded Consumer Business Dialog

Dear ***, We apologize that the [redacted] Sink has been placed on an unexpected back order We work very closely with our manufacturers and suppliers to be able to provide the most accurate lead time possible on our siteOccasionally unforeseen circumstances like production delays occur and end up pushing the expected ship date out farther than was originally projected [redacted] *** has informed us of this and unfortunately we have no control of thisWhen this happens we do try to inform our customers of the delay We apologize if this information was not made available to you prior to the contact you initiated

The company offered to refund our money provided we ship the sinks back at our cost Turns out shipping was $100, sinks were only approx$ We contacted our credit card company to see if they could help They informed us to call UPS, refuse delivery, they put the money back on our account, and are going after efaucets We are satisfied with our CC company, not so much with efaucets, but we are done with the it.Thank you, [redacted] and [redacted]

Dear [redacted] , As we have apologized previously as this order was signed for by your contractor and per our shipping/ freight policy we have no recourseWe have offered to sell the replacement piece to you at cost $plus LTL freightWe did not receive a response from you therefore we did not place the order.We apologize there is nothing more that can be done as it is past the days

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11912308, and find that this resolution is satisfactory to me Regards, Mike G***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your efforts to resolve this I truly believe, that without your involvement, this matter would never have been resolved Eimprovements.com is one of the west companies I have ever dealt with Regards, [redacted]