Westeen Dental Center

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]
 
My replacement is in transit, I really blame the freight company for this problem. It took a very long time to resolve.

Dear [redacted], We are showing that this has been credited on 6/10/2015  for $302.40 Returned item Moen 7560W qty 1 less 15% restocking fee.

[redacted],  Yes your account will be credited for the return merchandise, we will be waiving all restocking fees for this return.

Dear [redacted],A return has been set up for the Kraus items. Per our return policy the customer is responsible for the return shipping. We will waive all restocking fees once the return is received. If you have already returned the merchandise we ask for the return tracking to expedite the credit on...

your account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response given by this business just goes to show how unprofessional and inept they are. Their response is in reference to a COMPLETELY DIFFERENT order from over a year ago. My complaint is in regard to a refund that was supposed to have been issued THIS YEAR for order # [redacted]. The item was shipped to the wrong address and was returned to the company. They have repeatedly promised a refund but it has yet to be credited.I have attached the screenshot of the tracking info showing that the item was returned and signed for on October 27, 2014. It is now December!
Regards,
[redacted]

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of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Dear [redacted], Please accept our apology for the delay in issuing you credit for your order.We are showing that our accounting department issued a refund for the Returned defective item Kohler K-3851-0 qty 1.  $316.39 was issued on Jan 27 2015.

Dear [redacted], We are showing that your account was credited for 152.66 for the  Cancelled item Geberit 115.778.ID.1 qty 1 less 6% discount on December 7, 2015  & $621.53 for the Returned defective item Kohler K-T14420-4-SN qty 1 on December 17, 2015 .We are not...

showing that the Kohler K-9514-SN was returned, if you have not  returned this ,your account cannot be credited until it is received into the warehouse.Please use the pre paid call tag that was issued to return the product.As for the remaining items these shipped to you per the tracking.

Dear [redacted], We apologize for the frustration you have experienced with your order.
Our Accounting Department has
been alerted to issue immediate credit. 
You can expect this credit within 3 business days.

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you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]
 
 On Mon, Mar 16, 2015 at 5:56 PM, [redacted] wrote:I am happy, and have received a refund from efaucets. But I still have the toilet and no return instructions.Sent from my iPhone

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11912308, and find that this resolution is satisfactory to me. 
Regards,
Mike G[redacted]

Dear [redacted], We are showing that everything shipped to you on UPS tracking #[redacted] & [redacted] Delivered on 8/4/2015 & 8/10/2015 respectively. Please accept our apology for the  delay in getting your order to you.

Dear [redacted], We apologize for the delay we are showing your refund was processed on 8/18/2015, 11:33:38 AM   Transaction ID [redacted]Invoice Number [redacted]Total Refund Amount $2,023.95 USD   Returned item Kohler K-1949-W1-0 qty 1 less 6% discount given at the...

time of order placement.We are hoping this resolves your order issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No effort has been make by this company for honest resolution. I paid for a new tub and was sent an unboxed, undocumented tub that had apparently been recycled through the efaucets.com warehouse. My plumber did not pull it from the pallet and notice interior damage until several days after delivery when he was ready to install the unit. The identical tub found locally was shipped in a box with warranty, care, and installation documentation. Bottom line: I was shipped what was obviously a previously returned tub and the company will now work with me in any way to correct their failure.
Regards,
[redacted]
 
 









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[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I would like to make a point of saying how uncooperative and unresponsive this company was.   Without filing this complaint, I do not think that I would have ever received a refund.  My countless calls and customer service tickets went unanswered.  I hope somebody reads this before they do business with this company.
Regards,
 
[redacted]

Dear [redacted], We are showing that order #[redacted] has been refunded .Cancelled item Moen S3945ORB qty 1 less 5% discount  $113.11 & Cancelled item Graff G-4230-LM7-OB qty 1 less 5% discount $867.83 & Returned item Graff Faucet G-9921-OB qty 1 less 5% discount $128.96  PO...

#[redacted]  the RGA was issued on 3/9/2015  RGA# [redacted] RTN TO MZ (all 3 items)C/T [redacted]

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Revdex.com:In reference to complaint ID [redacted]:
Although the company finally refunded my money on January 27th, 2016, for a defective item they sent me in October, 2015, it took contacting you (The Revdex.com) and more than 90 says to accomplish it. Although I am satisfied that I finally received my credit, I continue to be very unsatisfied with the response and customer service process of efaucets.com (eImprovement).  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] company has received all items back for this po per the response posted with the Wisconsin Revdex.com and has only issued a refund in the amount of $1109.90 with the remaining amount of $644.32 still pending and states that I sent back one item that is the amount of $644.32 to wrong warehouse... the company does not get to keep my item and not issue a refund...company should have contacted me immediately and sent the item back so that the item could have been sent to the different warehouse.  Per Jennifer's response via email on 3/4/15 all items were received but she was trying to get the restocking fees waived since I had received such poor customer service and I have documentation from several employees stating they were working on my refunds/call tags but then it was so cold in Wisconsin or they were sorry they went on vacation and simply forgot. I am asking for my full refund of $644.32 since they received my item( per the emails they sent to me) there is no other solution to this.  Refund of $644.32 is requested and an apology[redacted] Waterstone items were returned after waiting over 3 months for a call tag. I have several emails from Jennifer/Amanda(she's sorry she forgot and went on vacation) and a phone call with Roman(he told me it was really cold in Wisconsin) as to why I was made to be on hold for over 1 hour 32 minutes and that Waterstone was really messing up and for the price of $1610.00 he wouldn't accept a product either if there were scratches in the finish.  I had to dispute the transaction with my credit card company since I was getting the run around from this company yet again and was tired of paying finance charges on the item.  Then I had to refuse a shipment since the company tired to send me a new sprayer to replace the defective one.  Efaucets did not respond in time to American Express date of 3/20/15 so I have received a final credit for the full amount.  As far as Efaucets sending the defective faucet to Waterstone for inspection that seems like a waste of time since once again Efaucets has dropped the ball on handling customer issues.  Also Efaucets tried to state that items were scratched(reason for return in the 1st place) and possibly installed(I called the day the items were inspected) I wish I had read the Revdex.com report on this company before I decided to try and save a bit of money. I can not get my time back and I have spent over 6 hours of it trying to get things fixed. Horrible customer service. I asked Jennifer to have a supervisor call me and she said she was one, then told me she couldn't make calls out, then asked for my number so she could get my credit card number to issue the refund but then claimed to not be able to find the item,, then claimed item shipped to wrong warehouse...as you can see this company is horrible to work with.   Please forward my complaints to someone who actually works at Efaucets and cares about providing customer service instead of someone who simply collects a paycheck for doing nothing..  I am attaching emails to show that this company is horrible in providing customer service.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]