Westeen Dental Center

Good afternoon! I apologize for any inconvenience you have experiencedWe have issued the customer a full refund on February 7, in the amount of $Please find the initial charge and refund details attachedPlease be advised that it can take up to one full billing cycle for the refund
to be seen on the customer's billing statement

Dear ***, We have filed a carrier loss claim with *** on your behalf , RGA# *** Carrier Loss Claimreorder pending outcome of claim - customer signed for free and clearWe did contact the warehouse and they have stated that everything shipped with that order so *** will be
investigating this lost shipmentPlease be advised that we cannot reorder anything until the lost shipment claim is finishedPer our freight policy this was to be inspected prior to signing the bill of lading

Revdex.com:
I have spoken on several occasions to the shipping company and they said by signing their ledger it was not stating the shipment wasn't damaged, I immediately notified efaucets as soon as I received the sinkI feel I have exhausted every avenue in an effort to get a full refund and I see that I am getting no where with itThey have my money and won't give it back, and I have a damaged, useless sinkI have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I already had the money back from *** when they posted this responseI am seeking the money I needed to pay to return the goods as they would engage with me
Regards,
*** ***

Dear ***,We
apologize for any unanticipated delays in regards to issuing credit to your
account. Our Accounting Department has
been alerted to issue immediate credit.
You can expect this credit within business days

Dear ***, We are showing that your order was cancelled and credited on November 13, for $for the Cancelled item Kohler K-9479-Gqty

Dear ***, We apologize for the delay for the replacement toiletWe have placed a reorder for the Kohler K-3811-Our Warehouse has this is in stock and should be shipped out asap. Please accept our apology as we are working on resolving your order issue

Dear ***, We apologize for the delay in issuing your return authorizationYour return is attached, please follow the return instructions to ensure proper return and creditYou have days from
receipt of this email to return the products under the RGA# listed belowIf
the return is not
received back at our warehouse within days, the RGA# will
be void and your return will not be accepted back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The product I paid for was supposed to be stainless steel. Efaucets sent me a product that was chrome. Therefore, I should not have to pay to pay for shipping to multiple addresses. I will be more than happy to send it to as many addresses as eFacuets want as long as they provide the shipping return label. Please send the shipping label so I can return the products
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***,We apologize that we are unable to cancel your
order
when you first contacted us.We would be glad to set up a return for your Swanstone itemPlease advise if you are still wanting to return the merchandise for a credit we can issue a Pre -Paid BOL for the return to the Manufacturer. Once this is returned we can waive all fees as this was requested cancelled prior to shipment

We received the items back just thrown in the box, the return instructions do advice to return the product in 100% resalable conditionthis return was received scratched and not in 100% resalable conditionWe cannot refund for items that we received back damaged Per our policy

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. Thank you. This order -after many problems due to poor organization and customer service- has finally been resolved. I still feel that I will never shop with this company ever again!!

Dear ***, We are showing that your account was credited for theCancelled item CorStone 65-1-qty less 5% disc plus shipping. Transaction Date 5/01/09:25:48Transaction Type Checkout By Amazon RefundOrder Id 8***661697Transaction Id IrI0Qm3szp87tFkB6XT0Order Number
1224500Order Description Cancelled item CorStone 65-1-qty less 5% disc plus shipping.Processor Order Number P01-2###-###-####508Processor Transaction Id P01-2###-###-####508-R013449Amount $USD

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have made other arrangements with the vanity since they chose to make it extremely hard to  return with no gurantee of a refund.  I have placed my negative reviews on every consumer site that I could find urging customers to research  them before ordering anything.  I hope out of all this that something can be done to get this company to be upfront with consumers about there return policy.  Thank you for your time in trying to help resolve it.    Sincerely,                       
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The problem I have is that on the website it states refunds are offered within in 30 days.  That is also stated on all the emails confirming your order.  I was not offered to exchange the faucets for the ones that I would like.  If they are willing to exchange the faucets for the ones that I want I will do that.  I would like the three faucets that I got in a mate finish not a glossy finish.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will go ahead and send back the merchandise per the merchant's instructions, but I do NOT wish to close this case until I have FULLY received my refund.
Regards,
[redacted]

Good evening!The customer has been refunded in full back to their original form of payment (PayPal). Please find the following as proof of full refund: Transaction ID    13J24810MU0506904Invoice Number    1432938Total Refund Amount    $378.06 USD Date   June 23, 2016Note to Buyer    Returned defective item Pegasus VSL-03WC qty 1.Transaction ID    9K799015GE258920XInvoice Number    1432938Total Refund Amount    $378.07 USD Date   October 13, 2016Note to Buyer    Returned item Pegasus VSL-03WC qty 1.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  In lieu of a $200 discount off a replacement remote that you said was included in my order and, indeed, was one of the main reasons why I bought the goods in the first place, I propose that I receive a $250 refund.  I have no desire to buy anything else from your business, especially something that I have already paid for.  What happened to abiding by your promises?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Po#[redacted] Entire order has been returned and an email regarding the ENTIRE order being received was sent to me by Jennifer dated 3/14/15 and she was checking on getting restock fees waived since I had received such bad customer service.  If your warehouse is unable to locate the return that is a internal problem not mine. Then on 4/20/15 your company again acknowledged receiving item but then claimed the item was sent to a warehouse that is yours but it was the incorrect warehouse for my item. If this was the case then your company should have contacted me. Your company just cant keep the item and not issue a refund.  I am requesting a full refund since your company acknowledged receipt of the item via email in the amount of $644.32[redacted] was received with the scratches on the item and contacted Amanda who was going to issue a call tag but then sent me an email saying she was sorry she went on vacation and forgot. Then I called again and spending over 1 hour on hold and finally talking to Roman and being told your company was short staffed because its so cold in Wisconsin he said Waterstone had really been messing up orders and I let him know I couldn't wait any longer and I was wanting to return entire order. Then in March I finally got Jennifer to issue a call tag and during this time a Waterstone package was delivered to me and I refused the package since I had been trying to return the item since December. At that point I actually had already disputed the entire charge with my credit card and since your company never responded I had already received a credit for $1641.60 so at this point it is done. Horrible customer service. I should be compensated for my time and Jennifer, Amanda and Roman should be fired.
Regards,
[redacted]
 
 











6/2/2015






Complaint

I ordered a Kohler K-1147-96 bath tub on 4/9/15 through efaucets.com. The tub was delivered unboxed, bottom up on a pallet within days. The rim was adequately wrapped with plastic and there was no shipping damage. Unfortunately, I didn't pull the tub off the pallet and check the inside of the...

tub.
When the contractor and plumber pulled the tub off the pallet to install it about two weeks later, they discovered two significant gouges/scratches about 1 inch wide about 8 inches long spaced from within a couple of inches of the rim to about the bottom of the tub. Additionally, there were no Kohler installation, warranty, or use and care documents. This was definitely not shipping damage but efaucets will do absolutely nothing. They state that I had 48 hours to report damage and will discuss the issue no further. My order acknowledgment shows 30 days for returns/exchanges but the policy has been 'recently changed' so I appear to be out the purchase price.

This bath tub had apparently been returned previously. It was sent to me unboxed, damaged, and without Kohler documentation. An identical replacement tub ordered 4/30/15 through a local plumbing supply company was boxed and contained all user care instructions, warranty, and installation instructions.







Desired Resolution

Given the circumstances, I should be able to return the bath tub for a full refund.

Consumer Business Dialog