We have located the data in question, and have removed it from our listings. Please allow up to 10 days for that suppression to propagate through our system. If further concerns arise, please let us know at [email protected]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I do not see that we have a listing on our site for a [redacted]. It appears that the listing may have been removed from Whitepages. If Ms. [redacted] is still seeing a listing on Whitepages.com, she will need to provide the URL to the exact listing she would like to have removed so we can better assist...
It seems my information has been removed.
I should not have...
been forced to send a dozen emails to the company and forced to file complaints with three separate organizations in two states to convince Whitepages.com to remove my personal information from their website.
In the future my hope is that the company would not reprint any new information on me.
Regards,
[redacted]
We have located the duplicate profile requested, and we have removed it. Please allow up to 24 hours for that removal to propagate through the system. If other profiles arise, please send those to us so we can handle them accordingly.
Complaint: [redacted]I am rejecting this response because:
My personal information is still listed on their website. Nothing has been done. I would like my information and my families information removed permanently from their site.
Sincerely,[redacted]
I was able to find the listing that we have for [redacted] on Premium.whitepages.com and have removed the information from being listed on the site. I do see that we received an email into our support for Whitepages.com site, but unfortunately we had not yet reached the email in order to...
respond. Please allow up to 24 hours for this to take affect on the site.
Hello [redacted],This is Steven with the Whitepages Customer Care Team.Whitepages respects your wishes in controlling how your information is displayed. I'm happy to report that we've found and removed any contact information associated with the persons included in your request. Within 24 hours, these...
data profiles should no longer appear through our services. **PLEASE NOTE:** Even though this data has been removed from our current database, Whitepages occasionally updates its records with new information. We make efforts to identify whether new information is associated with a prior listing before publishing it. In some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info. We make every effort to respect your request as we collect more data, but we still advise reviewing this periodically to confirm no new details are being published. If you do notice any listings in which contact details are displayed, please do one of the following:- Follow the opt-out instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit-or-r...⇄ Notify us by submitting a new support request with the exact URL in which your details are contained.If you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live site. If the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the page. You will need to follow up with the search engine provider to remove this cached information.
Complaint: [redacted]I am rejecting this response because: I have already verified my email and my phone number for this company. Directly after verifying this information on their site it takes you to another page that then asks for you to link to your facebook or linked in profile. The verification email they sent me said nothing about me having to put in my social profiles so why they're site asked for it I don't know. I sent an email to this company multiple times informing them of this situation and they still continue to ask me to do something I have already done which was to verify email and phone number. I could not get any further than that because as I've told them for the millionth time it won't go any further after verifying my number because it asks for my social profile information which I REFUSE to do. Why they just can't remove my information after seeing that they're site is not working as they think it is is beyond me. I just want my information gone.Sincerely,[redacted]
I do see that we have a listing for [redacted] Tennis Shop on Whitepages.com. I am sorry that we have the incorrect address on [redacted] Dr. This listing is being provided to us by a third party provider, Infogroup. As stated in our Help section under option 1, we advise users to contact the...
provider Infogroup - expressupdate.com.The reason why we tell users to contact the provider is because the business is providing the information to us as well as other companies. It is best to take care of this from the source to ensure that we do not receive the information again in the future.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
I have attached the exact record that I am referencing my complaint. I would add my information to verify that this is me but I see no option to directly respond to the representative.
Sincerely,[redacted]
Looking over our records, it seems that you purchased our 3 month membership. This membership is indeed 19.95 per month, but all three months are charged in a single block up front, as described in our terms of service.Our records indicate that this purchase of 59.85 was refunded on the 20th. If...
I do see that Ms. [redacted] called in and spoke with Ms. B[redacted] here at Whitepages Premium regarding her account on March 10, 2016. Ms. B[redacted] explained to Ms. [redacted] that she purchased a monthly membership for $19.95 that allows users to search for information on the site, but does not include any...
Comprehensive reports. She then purchased a separate Comprehensive report for $19.95 (which she was refunded to her as a courtesy). Ms. B[redacted] explained to Ms. [redacted] that she would refund her the two charges of $19.95 and help her sign up for the $29.95 subscription that includes unlimited searches as well as 1 Comprehensive report a month; which she declined. I am sorry If Ms. [redacted] was unsatisfied with her purchase, we did try to walk her through the steps that she had taken as well as what we can do to help her out moving forward with her account. It was also explained to Ms. [redacted] that since she utilized the service, we were unable to offer her a refund.
At this time, business information on Whitepages is provided exclusively by third party data sources, and any necessary changes would need to be made through them. This profile in particular was provided to us by a company called [redacted] and the reason we tell users to contact [redacted] is because...
that is who we are receiving the information from. Correcting it from them will update the information on our site as well as any other website that they provide information to. To edit information provided by [redacted], visit [redacted], search for your profile and follow the editing instructions on their website. Please allow up to 60 days for updated information to appear on Whitepages. Please note: we cannot guarantee that information handled through [redacted] will appear on Whitepages. We are working hard to provide a way for businesses to add or edit information directly, but this feature is not yet available. We apologize for any inconvenience.
I apologize, I missed the information that was being displayed in our Premium search and have removed that information now. Please allow up to 48 hours for the information to long appear.
We have located the data in question, and have removed it from our listings. Please allow up to 10 days for that suppression to propagate through our system. If further concerns arise, please let us know at [email protected]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I do not see that we have a listing on our site for a [redacted]. It appears that the listing may have been removed from Whitepages. If Ms. [redacted] is still seeing a listing on Whitepages.com, she will need to provide the URL to the exact listing she would like to have removed so we can better assist...
her.
It seems my information has been removed.
I should not have...
been forced to send a dozen emails to the company and forced to file complaints with three separate organizations in two states to convince Whitepages.com to remove my personal information from their website.
In the future my hope is that the company would not reprint any new information on me.
Regards,
[redacted]
We have located the duplicate profile requested, and we have removed it. Please allow up to 24 hours for that removal to propagate through the system. If other profiles arise, please send those to us so we can handle them accordingly.
Complaint: [redacted]I am rejecting this response because:
My personal information is still listed on their website. Nothing has been done. I would like my information and my families information removed permanently from their site.
Sincerely,[redacted]
I was able to find the listing that we have for [redacted] on Premium.whitepages.com and have removed the information from being listed on the site. I do see that we received an email into our support for Whitepages.com site, but unfortunately we had not yet reached the email in order to...
respond. Please allow up to 24 hours for this to take affect on the site.
[redacted]Documents redacted by Revdex.com. [redacted]
Hello [redacted],This is Steven with the Whitepages Customer Care Team.Whitepages respects your wishes in controlling how your information is displayed. I'm happy to report that we've found and removed any contact information associated with the persons included in your request. Within 24 hours, these...
data profiles should no longer appear through our services. **PLEASE NOTE:** Even though this data has been removed from our current database, Whitepages occasionally updates its records with new information. We make efforts to identify whether new information is associated with a prior listing before publishing it. In some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info. We make every effort to respect your request as we collect more data, but we still advise reviewing this periodically to confirm no new details are being published. If you do notice any listings in which contact details are displayed, please do one of the following:- Follow the opt-out instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit-or-r...⇄ Notify us by submitting a new support request with the exact URL in which your details are contained.If you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live site. If the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the page. You will need to follow up with the search engine provider to remove this cached information.
Complaint: [redacted]I am rejecting this response because: I have already verified my email and my phone number for this company. Directly after verifying this information on their site it takes you to another page that then asks for you to link to your facebook or linked in profile. The verification email they sent me said nothing about me having to put in my social profiles so why they're site asked for it I don't know. I sent an email to this company multiple times informing them of this situation and they still continue to ask me to do something I have already done which was to verify email and phone number. I could not get any further than that because as I've told them for the millionth time it won't go any further after verifying my number because it asks for my social profile information which I REFUSE to do. Why they just can't remove my information after seeing that they're site is not working as they think it is is beyond me. I just want my information gone.Sincerely,[redacted]
I do see that we have a listing for [redacted] Tennis Shop on Whitepages.com. I am sorry that we have the incorrect address on [redacted] Dr. This listing is being provided to us by a third party provider, Infogroup. As stated in our Help section under option 1, we advise users to contact the...
provider Infogroup - expressupdate.com.The reason why we tell users to contact the provider is because the business is providing the information to us as well as other companies. It is best to take care of this from the source to ensure that we do not receive the information again in the future.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
I have attached the exact record that I am referencing my complaint. I would add my information to verify that this is me but I see no option to directly respond to the representative.
Sincerely,[redacted]
Looking over our records, it seems that you purchased our 3 month membership. This membership is indeed 19.95 per month, but all three months are charged in a single block up front, as described in our terms of service.Our records indicate that this purchase of 59.85 was refunded on the 20th. If...
there are further concerns, please let us know.
I do see that Ms. [redacted] called in and spoke with Ms. B[redacted] here at Whitepages Premium regarding her account on March 10, 2016. Ms. B[redacted] explained to Ms. [redacted] that she purchased a monthly membership for $19.95 that allows users to search for information on the site, but does not include any...
Comprehensive reports. She then purchased a separate Comprehensive report for $19.95 (which she was refunded to her as a courtesy). Ms. B[redacted] explained to Ms. [redacted] that she would refund her the two charges of $19.95 and help her sign up for the $29.95 subscription that includes unlimited searches as well as 1 Comprehensive report a month; which she declined. I am sorry If Ms. [redacted] was unsatisfied with her purchase, we did try to walk her through the steps that she had taken as well as what we can do to help her out moving forward with her account. It was also explained to Ms. [redacted] that since she utilized the service, we were unable to offer her a refund.
At this time, business information on Whitepages is provided exclusively by third party data sources, and any necessary changes would need to be made through them. This profile in particular was provided to us by a company called [redacted] and the reason we tell users to contact [redacted] is because...
that is who we are receiving the information from. Correcting it from them will update the information on our site as well as any other website that they provide information to. To edit information provided by [redacted], visit [redacted], search for your profile and follow the editing instructions on their website. Please allow up to 60 days for updated information to appear on Whitepages. Please note: we cannot guarantee that information handled through [redacted] will appear on Whitepages. We are working hard to provide a way for businesses to add or edit information directly, but this feature is not yet available. We apologize for any inconvenience.
I apologize, I missed the information that was being displayed in our Premium search and have removed that information now. Please allow up to 48 hours for the information to long appear.