After reviewing your file, I was able to locate your original ask, and it seems there was some miscommunication. I have located your account, and cancelled and refunded all charges through May. Our apologies for any confusion or inconvenience. You will see four refunds of 19.95 each within 72 hours.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
I do see that we have reached all 18 emails from Mr. [redacted] requesting to have his information removed. We answer all emails in the order they are received and as stated in our Auto-Reply, we generally respond in 5 business days. Per your request, we have removed this information from our websites...
and it will take effect immediately. We get our information for people search results from a broad variety of publicly available information sources, third party data suppliers. For a description of our information sources, please visit our Help section. It is possible for new information to be added in the future, so we encourage you to visit our website periodically.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
My name is Steven with the Whitepages Customer Care Team. I wanted to assist with your requested membership changes.When you sign up for your Whitepages Premium membership, we state that our memberships are auto-renewing unless you opt to cancel your auto-renewal. This is also found in the Terms of...
Service that you agreed to via checkbox selection at the time of checkout. Information about auto-renewal is available on the 'Account Settings' page once you are logged into your account. The option to cancel your auto-renewing membership is available **at any time** by clicking the "Cancel Auto-Renew" button on this page.Your request to stop future billing has been completed, and we've refunded some of the previous charges on your account. You should see no additional charges from the account associated with your email address at this point.Within the next 72 hours, you should see the following amounts returned as a credit on your financial statement:- $19.95 x 6Our standard policy for refunds is to only refund the previous two months of payment. The responsibility of monitoring a credit card statement and its purchases is on the cardholder, and two months provides cardholders with two chances to see the charges on their credit statements and notify us to have the matter resolved. As a courtesy, in this instance we have decided to issue refunds in excess of this policy. However further refunds will not be issued.Access to the Premium Membership will end immediately, as funds have been returned to you. Your account will stay registered to this email, so that you may be alerted to major product updates, and for convenience of reactivation if you should need to use our search tools again in the future.
Our records show that three refunds of 19.95 were made to your account on November 16th. Those should be returned to you within 48 hours. Please let us know if there are further questions.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find this resolution is satisfactory to me. That being noted, I am very concerned regarding how difficult, time consuming, and odd the process to remove my personal information from your website turned out to be. For example, when I was unsuccessful in removing my personal information from your directory using the prompts your website provided, I then had to contend with additional pop-up windows demanding additional personal information such as my telephone number and email address in order to help "fix" whatever problem involving removal of my name and address had occurred.
I hope you are able to better streamline your online process for the removal of unauthorized personal information from your directory soon, but thank you for your time and attention in helping me achieve my aim.
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response...
because:Sincerely,[redacted]
It has been 2 days since friday when I spoke to the white pages person named "denstioa" she promised to remove the following information as it appears when someone types in my phone # in google- they have my information made public-- IT HAS NOT BEEN REMOVED AND CAN STILL BE PULLED UP
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I am sorry that [redacted] is receiving calls for an incorrect individual attached to his information. When running a reverse phone search on Whitepages.com I do not see that we have anyone attached to [redacted]. Also, when running a reverse address search for [redacted] Houston, TX I do...
see that we have the following names: [redacted]I am not seeing anything with the initials [redacted] If the initials/name are attached to another phone number, please provide that to us so we can further assist.
Hello [redacted], Thank you for contacting the Whitepages Customer Care Team, my name is Steven. I wanted to follow up with information regarding the listing you reported. Whitepages respects your wishes in controlling how your information is displayed. I'm sorry about the problems you...
experienced with the opt out process on your site. If you should every have problems using our site, please contact Customer Support at [email protected]'m happy to report that we've found and removed any contact information associated with the persons included in your request. Within 24 hours, these data profiles should no longer appear through our services. **PLEASE NOTE:** Even though this data has been removed from our current database, Whitepages occasionally updates its records with new information. We make efforts to identify whether new information is associated with a prior listing before publishing it. In some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info.
Complaint: [redacted]
I am rejecting this response because: My name...
and relatives information is still appearing on their site.AGE[redacted]No location foundPAST LOCATIONSNo past locations foundRELATED TO[redacted] [redacted] [redacted]Here is the link:
[redacted]I want my name and relatives information completely removed from their databases and websites.Sincerely,
[redacted]
Thank you for your help this company is hopeless
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
I do see that Ms. [redacted] sent us and email on Tuesday, March 8th and we have responded today March 10th providing the instructions in order to remove her information.I was able to find her listing with the information that she provided through her Revdex.com complaint and I have removed the information...
Complaint: [redacted]
I am conditionally rejecting this response because:In order to correct the dramatically incorrect linkages between myself and my family members and persons unrelated and unknown to us, we would have to delete all our listings as well as those of the unknown people.Since our information is tied to their listings, i.e. deleting our listings, as far as we know, does not remove our information from their listings.If we can submit a list of entries to be deleted (basically those of our family members, as well as those of people to whom or family members are incorrectly linked, then we may have a solution.I look forward to WP's response as to whether my suggestion is possible. Thank you.
Sincerely,
[redacted]
Per your request, we have removed this information from our websites and it will take effect immediately. Whitepages strives to use data for good and to give each individual a real identity in the digital age. We get our information for people search results from a broad variety of publicly...
available information sources and third party data suppliers. For a description of our information sources, please visit our Help section. It is possible for new information to be added in the future (as we do not state that we provide a permanent removal), so we encourage you to visit our website periodically.
Complaint: [redacted]
I am rejecting this response because:One of my listings was removed, but not the other. I am sending the screenshot to the Revdex.com. This phone number is an UNLISTED phone number that I pay for each month. This is out there for all the world to see because of WhitePages.com unfair, unethical business practices. And this physical address is continually restored on the website -- EVERY TIME I have it removed. And now I imagine it will happen even more often, since I've filed this complaint, right? Maybe somewhere will really mess with me and put it in other places around the Internet, right? Because that's the kind of company WhitePages is -- unethical. To give the canned PR response (obviously copied and pasted from other responses) that WhitePages.com does "make an effort" to compare new information with old information is completely bogus. There is no effort. And I have not been creating any new records to cause this information to be restored. This unethical company has just been waiting a while then slapping the information right back on the site.This is clearly breaking the law and violating not only my privacy but the privacy of a lot of people who have filed the same kind of complaints with the Revdex.com, and I am wondering what it's going to take to rein in this unethical business. There needs to be legislation around the issue of online privacy, because there is NO online privacy right now. And it has to start with this unethical business right here.
Sincerely,
[redacted]
After reviewing your file, I was able to locate your original ask, and it seems there was some miscommunication. I have located your account, and cancelled and refunded all charges through May. Our apologies for any confusion or inconvenience. You will see four refunds of 19.95 each within 72 hours.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
I do see that we have reached all 18 emails from Mr. [redacted] requesting to have his information removed. We answer all emails in the order they are received and as stated in our Auto-Reply, we generally respond in 5 business days. Per your request, we have removed this information from our websites...
and it will take effect immediately. We get our information for people search results from a broad variety of publicly available information sources, third party data suppliers. For a description of our information sources, please visit our Help section. It is possible for new information to be added in the future, so we encourage you to visit our website periodically.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
My name is Steven with the Whitepages Customer Care Team. I wanted to assist with your requested membership changes.When you sign up for your Whitepages Premium membership, we state that our memberships are auto-renewing unless you opt to cancel your auto-renewal. This is also found in the Terms of...
Service that you agreed to via checkbox selection at the time of checkout. Information about auto-renewal is available on the 'Account Settings' page once you are logged into your account. The option to cancel your auto-renewing membership is available **at any time** by clicking the "Cancel Auto-Renew" button on this page.Your request to stop future billing has been completed, and we've refunded some of the previous charges on your account. You should see no additional charges from the account associated with your email address at this point.Within the next 72 hours, you should see the following amounts returned as a credit on your financial statement:- $19.95 x 6Our standard policy for refunds is to only refund the previous two months of payment. The responsibility of monitoring a credit card statement and its purchases is on the cardholder, and two months provides cardholders with two chances to see the charges on their credit statements and notify us to have the matter resolved. As a courtesy, in this instance we have decided to issue refunds in excess of this policy. However further refunds will not be issued.Access to the Premium Membership will end immediately, as funds have been returned to you. Your account will stay registered to this email, so that you may be alerted to major product updates, and for convenience of reactivation if you should need to use our search tools again in the future.
Our records show that three refunds of 19.95 were made to your account on November 16th. Those should be returned to you within 48 hours. Please let us know if there are further questions.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find this resolution is satisfactory to me. That being noted, I am very concerned regarding how difficult, time consuming, and odd the process to remove my personal information from your website turned out to be. For example, when I was unsuccessful in removing my personal information from your directory using the prompts your website provided, I then had to contend with additional pop-up windows demanding additional personal information such as my telephone number and email address in order to help "fix" whatever problem involving removal of my name and address had occurred.
I hope you are able to better streamline your online process for the removal of unauthorized personal information from your directory soon, but thank you for your time and attention in helping me achieve my aim.
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response...
because:Sincerely,[redacted]
It has been 2 days since friday when I spoke to the white pages person named "denstioa" she promised to remove the following information as it appears when someone types in my phone # in google- they have my information made public-- IT HAS NOT BEEN REMOVED AND CAN STILL BE PULLED UP
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I am sorry that [redacted] is receiving calls for an incorrect individual attached to his information. When running a reverse phone search on Whitepages.com I do not see that we have anyone attached to [redacted]. Also, when running a reverse address search for [redacted] Houston, TX I do...
see that we have the following names: [redacted]I am not seeing anything with the initials [redacted] If the initials/name are attached to another phone number, please provide that to us so we can further assist.
Hello [redacted], Thank you for contacting the Whitepages Customer Care Team, my name is Steven. I wanted to follow up with information regarding the listing you reported. Whitepages respects your wishes in controlling how your information is displayed. I'm sorry about the problems you...
experienced with the opt out process on your site. If you should every have problems using our site, please contact Customer Support at [email protected]'m happy to report that we've found and removed any contact information associated with the persons included in your request. Within 24 hours, these data profiles should no longer appear through our services. **PLEASE NOTE:** Even though this data has been removed from our current database, Whitepages occasionally updates its records with new information. We make efforts to identify whether new information is associated with a prior listing before publishing it. In some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info.
Complaint: [redacted]
I am rejecting this response because: My name...
and relatives information is still appearing on their site.AGE[redacted]No location foundPAST LOCATIONSNo past locations foundRELATED TO[redacted] [redacted] [redacted]Here is the link:
[redacted]I want my name and relatives information completely removed from their databases and websites.Sincerely,
[redacted]
Thank you for your help this company is hopeless
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
I do see that Ms. [redacted] sent us and email on Tuesday, March 8th and we have responded today March 10th providing the instructions in order to remove her information.I was able to find her listing with the information that she provided through her Revdex.com complaint and I have removed the information...
from Whitepages.com.
Complaint: [redacted]
I am conditionally rejecting this response because:In order to correct the dramatically incorrect linkages between myself and my family members and persons unrelated and unknown to us, we would have to delete all our listings as well as those of the unknown people.Since our information is tied to their listings, i.e. deleting our listings, as far as we know, does not remove our information from their listings.If we can submit a list of entries to be deleted (basically those of our family members, as well as those of people to whom or family members are incorrectly linked, then we may have a solution.I look forward to WP's response as to whether my suggestion is possible. Thank you.
Sincerely,
[redacted]
Per your request, we have removed this information from our websites and it will take effect immediately. Whitepages strives to use data for good and to give each individual a real identity in the digital age. We get our information for people search results from a broad variety of publicly...
available information sources and third party data suppliers. For a description of our information sources, please visit our Help section. It is possible for new information to be added in the future (as we do not state that we provide a permanent removal), so we encourage you to visit our website periodically.
Complaint: [redacted]
I am rejecting this response because:One of my listings was removed, but not the other. I am sending the screenshot to the Revdex.com. This phone number is an UNLISTED phone number that I pay for each month. This is out there for all the world to see because of WhitePages.com unfair, unethical business practices. And this physical address is continually restored on the website -- EVERY TIME I have it removed. And now I imagine it will happen even more often, since I've filed this complaint, right? Maybe somewhere will really mess with me and put it in other places around the Internet, right? Because that's the kind of company WhitePages is -- unethical. To give the canned PR response (obviously copied and pasted from other responses) that WhitePages.com does "make an effort" to compare new information with old information is completely bogus. There is no effort. And I have not been creating any new records to cause this information to be restored. This unethical company has just been waiting a while then slapping the information right back on the site.This is clearly breaking the law and violating not only my privacy but the privacy of a lot of people who have filed the same kind of complaints with the Revdex.com, and I am wondering what it's going to take to rein in this unethical business. There needs to be legislation around the issue of online privacy, because there is NO online privacy right now. And it has to start with this unethical business right here.
Sincerely,
[redacted]