Willis Corroon

The claims supervisor for this claim has responded directly to the complainant

I am sorry to hear that Ms [redacted] is unhappy with the handling of her claimWe will send this on to the claims team and ask that they reach out to Ms [redacted] soon.Thank you- Erin C

Business has sent me a check but only for half the amountAm not accepting check and sending back because we have not made an agreement as to the end result yetStill desiring 100% paid by state auto because their insured is 100% at faultOn Friday they sent an email discussing a person calling from a claims service to discuss accidentNo phone call yet though

Your correspondence of September 23,2015, related to a supplementary complaint filed by [redacted] ,has been forwarded to my attention.You will recall this involves a liability claim being presented by Mr [redacted] for an automobileaccident he had with our policy holderThe vehicle portion of the claim was finalized by March 17,2015.Liability injury claims are settled in one lump sum in exchange for a Release of the claim against thepolicyholderConduct of an Insurance company in the handling of these matters would be overseen byThe Department of Insurance of the involved stateMr [redacted] filed a complaint with The Departmentof Insurance and a detailed chronology and support of the facts was attachedIt is my understanding hewill be provided with a copy of that file.State Auto's position is being reiterated in a response directly to Mr [redacted] (see attached).At the present time, for the reasons stated above, we cannot comment further

It does not solve the issueThe claims team has not helped in the five months I've been trying to figure this outAnd the claims team does not respond or send messages in a timely manner Regards, [redacted]

Complaint has been forwarded to the appropriate business insurance underwriting manager for a response

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is "Momentarily Unresolved" to me. I will update further once the company actually contacts we. I received a notification yesterday at 945am saying someone would call and received no phone call.

they have not taken responsibility for this damageTo my car Regards, [redacted]

Hello, We have received this complaint and we understand that the claims teams is working with the claimant on a resolutionWe will have them communicate any results directly with the claimant on these matters Thank you

I am sending am email to attach further documentation for my position in this caseThey have offered me 50% for the damages caused by their insured, but I am requiring 100%I will not accept any other offer due to my evidence showing who is truly at fault (their insured)See attached items, which should two photos photosMy vehicle has the title [redacted] and 2, and their insured's is [redacted] and One last thing, while he told his insurance my car ran into his, he told the officer my car was in his blind spot and he did not see my car when he backed into itThis is why this is a word versus word situationHowever the witness statement will show you my vehicle was parked and he was talking to the driverThank you for your time and your help, it has been months and I just want my vehicle fixed with integrityI will send another email with the accident report, witness statement, two more photos and police report because it says my email is too large to send with them included in this message[redacted]

Complaint has been forwarded to the appropriate claims manager for review and a response The same complaint was received from the ND Ins Dept on 12/11/and a response was sent to the complainant on 12/12/

There has not been a resolution to this matter at this time When the matter is resolved to my satisfaction I will be able to accept their response Regards, [redacted]

I guess they did not get the part about calling to cancel the insurance payments from the bank on 10/ Or the part where they verified the routing number and everything else then hung up Or the part about Scott Marlow advising me call them directly because there was nothing else he could do.Pesky little details called facts.Make it a Great Day.Respectfully, [redacted]

We have received this complaint and will send it to the claims teamThey will respond directly to the claimant.Thank you,Erin

Today on March I sent out a letter to the supervisor [redacted] Within the letter was the check which I sent back until we settle the matterI also included the letter she wrote to me saying they have hired a independent claims adjusterOn Tuesday March my driver and the insured met with the claims adjuster and State Auto has received the photographs from the accidentThis is the latest updateThe case is not yet settled but heading in a better directionFinally! Thank you for your help this far and I hope it gets settled soon

simply saying "Im sorry Ms [redacted] is unhappy" is NOT solving a single problem I or anyone else have or may have in the future when having a claim filedI have been without my vehicle for OVER A MONTH, it took days to get a rental car causing my to miss work days and that was only for days and I had to call repeatedly for days to have extended because it took weeks to provide an appraisal and getting that information reported back took another several daysThe appraisal provided to the body shop was missing more than 5k in damage reportedAll of these issues are still ongoing and I still am without a vehicle or a rental car to supplement my ability to go to and from workAt this point there is nothing State Auto can do or say to change my mind, I have no interest in speaking with them unless its updates on my vehicle statusThis information needs to be displayed for consumer reviewThey can however respond to my repair shop with an answer they seem to be dragging their feet on as wellI've had this insurance personally for almost years and my father has owned the policy much much longerIts ridiculous that not only do they clearly not care about their customers, but their reputation either Regards, [redacted] ***

Complaint has been forwarded to the appropriate claims manager for a response FYI......we received this complaint from the OH DOI on 11/12/and a response was sent to the DOI

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meThank you for your help and explanation of the charges

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meRegards, *** ***

Your correspondence of July 1, 2015, related to a complaint filed by *** ***, has been forwarded tomy attention.We appreciate
the position of the Revdex.com (Revdex.com) and its willingness to assist in theresolution of dispute with consumers; however, this is not a dispute about business process, practice orprocedureThis is a dispute Ms*** has with State Auto over the position taken by State Auto on thelegal liability issues in a claim of damages presented against a third partyThese issues would begoverned by state laws of rules of the roadConduct of an Insurance company in the handling of thesematters would be overseen by The Department of lnsurance of the involved state.State Auto has been contacted by an attorney on behalf of MsHouse and even thought she is the partyinsured by State Auto, we have responded to her that we will need to correspond with her attorney.At the present time, for the reasons stated above, we cannot comment further.Respectfully,*** *** ***Phone: ###-###-####Fax: ###-###-####