Willis Corroon

The claims supervisor for this claim has responded directly to the complainant.

[redacted],     I am sending this email in response to your Jan. 28th letter requesting any further paperwork to support my position that the payment made by State Auto did not adequately cover claim expenses.  I was paid only $400+ (after my $1000 deductible)  for damage to the Copper on my roof.  I was paid NOTHING for roof shingle damage. You and State Auto have all of the paperwork in my posession.  They have all of the information they need in order to pay my claim.  The simple truth is that  THEY DO NOT WANT TO PAY MY CLAIM.  Seven other homes in my immediate vicinity successfully filed claims for new roofs from this same storm, and at least 90 homes in the [redacted] area (my area) have received new roofs from insurance claims.  According to State Auto the hail "damaged the decorative Copper on my roof, but there was no hail damage to the roof shingles".  Winds of 70 mph plus and hail 3/4" in diameter could not damage the shingles on my home.  That is truly amazing.  I did not know that hail stones could decide what to damage and what to leave untouched!     I would like to know if you have received other complaints against State Auto regarding homeowners insurance claims which were refused.  I have registered a complaint with the [redacted]  DEPARTMENT OF INSURANCE AND FINANCIAL SERVICES and would like to use that information should it become necessary.  I have also begun registering complaints with:                                  THE CONSUMER PROTECTION AGENCY                                   ANGIE'S LIST                                   CHANNEL 4 DETROIT NEWS     I will also be taking State Auto Insurance before the small claims court.  I will not stop pursuing this course until State Auto does  the right thing instead of just taking the premiums that I paid for all of those years and not protecting my home.                                                                        Yours truly,         [redacted]

this is NOT RESOLVED. Nothing has been done. Nobody has contacted me to resolve the damages done to my car. Regards,
[redacted]

It is my understanding that the claims supervisor spoke with Mr. [redacted] last Friday, regarding the coverage issue. If Mr. [redacted] has further questions he may email us at [redacted]@StateAuto.com.Thank you-

I am still waiting for the answer which I did not get yet and nothing been...

done yet and no farther changes happen from the company , who are they to put what ever value they wish on peoples property and what kind of power they have to keep taking advantage of the innocent people and put them in a place where they either take their offer or suffer , hope they can sleep good at night by doing this.
Regards,
[redacted]

Hello,We have received the complaint and have asked that the claims team contact [redacted].

We have received this complaint and will have the appropriate personel respond directly to the claimant.
Thank you.

We will look into this right away and see if there is something we can do to help. The claims team will respond directly to Ms. [redacted]Thank you,Erin C.

The repsonse is a general response to say they will contact us. We have been exchanging voicemail messages of "returning your call"  The response is not an action of resolution.
Regards, [redacted]

This additional request from the complainant has been forwarded to the claims supervisor for a response.

We are in receipt of the complaint that you filed with the Revdex.com dated September 2,2015. You asserted State Auto has not reimbursed you for any medical bills for your injuries and havebeen unreachable by phone or email. This letter will reply to those assertions.This claim is being...

handled by [redacted]. She spoke with you the day the accident occurred. Fromthat time until this date, State Auto representatives have spoken to you or corresponded via email,phone and/or regular mail on the following dates: 12/23/14,12/29/14 when you returned from yourcruise; 1/6/15, 1/8/15, 3/11/15 when we learned an injury claim was being presented, 3/12/15,3/17/15, 3/19/15, 4/24/15, 5/7/15, 5/28/15, 6/12/15, 7/13/15, 7/14/15 when [redacted] advised shewould follow back up with you on 8/28/15 as you were still treating and she would be on medical leaveuntil that time; 8/20/15, 8/21/15, 8/24/15, 8/27/15, 8/28/15, 8/29/15, 8/31/15, and September 1, 2015.During the chronology listed above, State Auto was advised you were ready to settle your claim onAugust 20th, 2015. We proceeded to order your medical records from all five physicians at that time andadvised it would typically take 30 days to obtain their reports. To date, we have not had a reply from anyof them. If you would like to assist us in obtaining those records, that is your option. Otherwise, yourinjury claim must be settled in one lump sum in exchange for a Release of the claim against our policyholder. We can pay for any medical expenses from that lump sum liability settlement at that time andnot before.We will advise you as soon as we receive the documentation needed to understand the extent of theinjury you are claiming so we can have a meaningful conversation about resolving this matter. StateAuto is working diligently to close this matter.

We have received this complaint and will have the appropriate team respond to directly to the claimant. Thanks!

We have received the complaint and will have the claims manager respond directly to the claimant.
Thank you.

We have received this complaint and will pass along to correct team to respond directly with the claimant. Thank you and have a great day!

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is "Momentarily Unresolved" to me. I will update further once the company actually contacts we. I received a notification yesterday at 945am saying someone would call and received no phone call.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Thank you for your help and explanation of the charges.

State auto reached out and made things right. I'm satisfied with the outcome. 
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

I understand that the claims team has been in contact with Ms. [redacted] every business day with a status on the claim. They will continue to be available to Ms. [redacted] and answers any further questions.

We will look into this right away and see what we can do to help. Thank you- Erin S.

We will look into this and see if there is something we can do to help.Thank you- Erin S.