Willis Corroon

Complaint has been forwarded to the claims manager who has contacted the complainant and they are working towards a resolution and settlement of the claim

I understand that our CSR manager reached out to *** *** and sent her the requested documentsPlease let us know if we can be of more helpThank you- Erin C

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the letter from the business shows that it was the company's fault, in eighteen years I never was notified that I owed $on the policy, never recieved a bill, nothingThe company withdrew the money from my checking account without notifying me firstWhen I canceled the policy I called the local agency where I had bought the insurance, and called them again to make sure state auto would not be taking money from my checking account and I was told no they would not, no mention of a balance on the policyWhat concerns me the most is STATEAUTO took the amount from my checking account without my permissionWhen I had called customer service the rude agent told me that my due date had been changed and that is why the balance, but thats not what the letter saysThe agent also told me that stateauto removing money from my checking account was perfectly legal, dont know about that, but not a good way to treat a customer of eightteen years
Regards,
*** ***

Complaint has been forwarded to a claims supervisor for investigation and response

Complaint has been forwarded to the appropriate claims manager for investigation and response

The reason for not paying is different than the reason I first received. They now claim [redacted]'s work was not covered. 
Regards,
[redacted]

[redacted]
I am in receipt of your reply dated January 13th.   Here is my response:
The claim that you make regarding [redacted] stating that “the only area
that actually
sustained wind damage was to the front main slope” is inaccurate.  There is also damage to the rear of the house
and that was clearly pointed out to [redacted] and [redacted] as I was
present during both inspections and showed it to them personally.  The damage is still there and clearly visible
upon inspection. So this argument is fallacious.
The claim that you make regarding [redacted] stating that “He also
indicated that the roof was installed with staples and that some slippage had
occurred in some places, due to this installation issue” is a half truth.   [redacted] went on to state that this was
not only common practice in 2000 when my roof was installed, but that staples
also met the roof tile manufacturers installation guidelines at the time.  So your argument that I have roof tiles that
were improperly installed is specious as it relies on a standard that was not
in place when the roof was originally installed.   Due to this discrepancy in the communication
I have received from your expert and the claim settlement I am requesting
documented proof that the installation of my roof was not consistent with my
roof tile manufacturer’s recommendations in 2000 as you now assert.  
An alternative explanation for the tile slippage is that my roof was weakened
in the destructive hail storm that hit [redacted] on March 31st of
2012.   After that storm is when tiles
began to come off one of the dormers on the front of my house (part of the
proposed repair in your estimate).   I
replaced a number of these tiles myself on this dormer as it was easy to
access.  This issue was discussed with
both [redacted] and [redacted] at the time of their inspections.  During one of these “do-it-yourself” repairs
I performed in 2012 I noticed a large amount of aggregate in the gutter and was
told that this was an indication my roof had sustained considerable damage from
the storm.  A local roofer said I needed
a new roof.  At that time I informed
State Auto of this and they sent someone to inspect my roof.  This should be in your records.  The inspector did not find any evidence of
hail impacts hard enough to leave circumferential speckling, but did find
excessive aggregate in the gutters indicating damage sufficient to reduce the
life of the roof.   I would contend that
State Auto, by forgoing roof replacement then, has only delayed the problem and
now wishes to limit their financial exposure a second time by placing the burden
on me again (the policyholder).
The claim that you make, [redacted], regarding “A matching shingle, to your
original shingles, is still available” seems suspect to me and is
inconsistent with your own expert’s ([redacted]) advice.  [redacted] told me personally that replacing a
section of my roof would, even with the same brand and color, almost certainly would
ead to a mismatch in color as there is not only variation from batch to batch
in the manufacturing of the tiles, but also my roof’s color has changed due to
normal exposure to sunlight.  As this is
a half million dollar home your proposal to patch my roof will actually hurt
the value of my home due to the likelihood of a mismatch in tile color. 
[redacted], I am fully willing to testify in a court of law about the
statements I am making about the discussions I had with [redacted] and [redacted].   As someone who has had insurance with State
Auto for nearly three decades now, have paid probably fifty times more in
premiums than I have taken out due to claims, and who still pays more in two
years (home and auto combined) than it would cost to replace this roof, I have
to say I am sorely disappointed in how this claim is being handled.   I pay a lot of money to State Auto for
homeowner’s insurance for a reason.  
That reason is to have my losses covered in the event of an incident
such as this.  State Auto’s attempts to
misdirect, mislead, and shift responsibility to me are unacceptable and bad
business practice.
At this point I do hereby authorize State Auto to communicate any necessary
confidential information about my policy, claims, contracts and personal
correspondences with the Revdex.com as I seek a fair settlement to
this issue. 
Sincerely, 
[redacted]

Thank you for letting us know of this complaint. We will send this to the claims team and ask that the claimant is contacted soon, regarding their concerns.

We have received this complaint. We will pass this on to the claims team and ask that they respond directly to the claimant within the due date.Thank you.

Thank you for sending this to us. We will look into the matter right away and have a State Auto representative respond directly to the insured.

Thank you & we have received the complaint. We will ask that the claims team review it and respond directly to the claimant.Thank you.

Consumer contacted Revdex.com through phone call stating the matter has been resolved.

the business told me to get paper work which was sent I'm in process of trying to get it but I'm told by law the insurance company had to be told as to...

continue with finance they did not cover a minimal amount of damage while collecting payments for a car that wasn't in need of insurance that's stealing

this is a duplicate message from State Auto that I replied to in my previous response.
Regards,
[redacted]

I need to make sure my policy was not canceled I talked to someone yesterday and they canceled it . I need to pay the remaining of what's due over the next two months and then I will be dropping.[redacted]

We have received the complaint and will ask that Mr. [redacted] is contacted asap.Thank you.

I need a fax number to be able to send you the documentation.

Thank you for letting us know of this complaint. We will send this directly to the claims team and ask that they contact Mr. [redacted]

We are in receipt of the complaint that you filed with the Revdex.com dated June 22,2015. You inquired as to why we made payment to the other party when you felt you were not responsible for this occurrence. We have reviewed the facts and circumstances of this occurrence and...

the handling of this claim. Our adjuster talked with you and obtained information from you about this occurrence. Your statement was that you were traveling approximately 43 miles per hour and the vehicle in front of you was about one car length ahead of you when it slammed on its brakes. We also talked with the other party involved, observed the accident location on the google maps, and we reviewed the police report made of this accident. Our review of the scene shows that at the location of this intersection there is one lane travel for each direction; North and South. Your vehicle and the vehicle in front of you were traveling in in the same northerly direction. The point of contact between the vehicles was the right front section of your vehicle and the left rear section of the other vehicle. The police report shows contributing factors on your vehicle for following too close. This does correspond with your statement that at 43 miles per hour you were approximately only one car length behind the vehicle in front of you. The other party was marked with no apparent improper driving. For these reasons we have concluded this claim by paying the damages to the other vehicle. Should you wish to discuss this further, please feel free to contact me.

they have not taken responsibility for this damageTo my car. 
Regards,
[redacted]