Willis Corroon

We have received the rejection and will pass along to the claims team to respond. Thank you.

We will review the complaint and respond to the complainant.

We have received this complaint and will look into it right away. We will ask that the claims team respond directly to the insured.Thank you.

I guess they did not get the part about calling to cancel the insurance payments from the bank on 10/13.  Or the part where they verified the routing number and everything else then hung up.  Or the part about Scott Marlow advising me call them directly because there was nothing else he could do.Pesky little details called facts.Make it a Great Day.Respectfully,[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is " Momentarily  Unresolved". However I want to make sure I actually receive a phone call from someone before this complaint is closed.

We have sent this complaint on to the claims team and ask that they respond to Mr. [redacted] asap. Thank you.

Thank you for passing this along. I will send this information to the appropriate party and have them contact the insured directly.

Thank you for sending this over. We will respond directly to [redacted].

I am sorry to hear that Ms. [redacted] is unhappy with the handling of her claim. We will send this on to the claims team and ask that they reach out to Ms. [redacted] soon.Thank you- Erin C.

Thank you for letting us know of your frustration. We will look into this right away and see if there is anything we can do to help.Erin C.

We are in receipt of a copy of the letter sent to the Revdex.com of Ohio. We havereviewed the letter and our position has not changed from our response to the Texas Departmentof lnsurance and is restated below.We have reviewed the Insured's documentation provided, and our records...

regarding the claimreport to her house. An investigation was performed and it was, learned that lighting had strucknear the location and had caused a copper pipe under the house to leak with a small fireoccurring. The fire was actually under the house and smoke and soot built up I side the houseover two months. We did discussed the damages with your representative Ms. [redacted] and haveissued a payment to Mrs. [redacted] for the cleaning of the dwelling and ductwork in the amount of$1,389.87 Check Number [redacted].The cost of cleaning was obtained from [redacted] of [redacted] to clean the walls,ceilings, floors and fixtures in the house. There have been no other estimates provided to ourcompany for review for cleaning of the walls, ceilings and fixtures. The estimate from[redacted] was $2120.79 plus the duct work cleaning of $248.08 for a total claim of$2,367.87. There was a deductible of $979.00 applicable and after subtracting the deductible wearrived at the payment amount of $1,389.87.There has been a question regarding the deductible that was taken. We would refer you to yourDWELLING FORM 1 BASIC FORM (12102) on Page 1 of 7 under the title of:DEDUCTIBLEUnless otherwise noted in the policy, the deductible provision applies:Subject to the policy limits that apply, we will pay only that part of the total of all loss payable thatexceeds the deductible amount shown in the Declarations.Also noted in the letter to the Revdex.com that you asking about your contents items.In reviewing our file your cousin [redacted] was advised by Mr. Gary C[redacted] on September28", 2015 that there was no coverage for the contents on your policy, which was verified by areview of your policy forms and Declaration page.We must further notify you, there may be other reasons why coverage may not apply and, assuch, we reserve our rights to decline coverage based on facts yet to be discovered. Neither thisletter nor any act by any representative of this insurance company should be construed to be awaiver of any of the policy terms and conditions.It is our intention to handle this claim as fairly and efficiently as possible under the terms andconditions of your policy with Sate Auto Property & Casualty Insurance Company. The StateAuto Property & Casualty Company wishes to assure you we will cooperate fully with you and/oryour representatives, and will endeavor to keep all concerned parties fully advised on anydevelopments in the investigation related to this claim. Should you have any questionsconcerning our position as outlined in this letter, please feel free to contact me at ###-###-####Respectfully,Ron Ma[redacted] AIC SCLAClaims AdjusterPhone: ###-###-####Fax: 317-7 5-4521Ron.M[redacted]@StateAuto.com

Thank you for sending us this information. We will look into this right away and ask that the claims team responds directly to the claimant.

We have received the complaint and will have the approriate person respond directly to the claimant. Thank you.

We have received this complaint and will have the correct team respond directly to the claimant. Thank you!

We have received this complaint. It will be communicated to the claims team and they will reach out to the claimant, asap.
Thank you.

The answer did not resolve the complaint.
Regards,
[redacted]

Hello,
We have received this complaint and we understand that the claims teams is working with the claimant on a resolution. We will have them communicate any results directly with the claimant on these matters.
Thank you.

I believe this file belongs to State Farm Insurance not State Auto. Please confirm Thank you!

We have received this complaint and will forward on to the claims team. We will ask that they communicate directly with the insured on this matter.
Thank you.

The claims supervisor for this claim has responded directly to the complainant.