Willis Corroon

No, the complaint has not been resolved. They have made no attempt to resolve.  Police report clearly sites their insured for failure to yield, yet they will not accept liability and want my insurance to arbitrate,
[redacted]

I guess they did not get the part about calling to cancel the insurance payments from the bank on 10/13.  Or the part where they verified the routing number and everything else then hung up.  Or the part about Scott Marlow advising me call them directly because there was nothing else he could do.Pesky little details called facts.Make it a Great Day.Respectfully,[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is " Momentarily  Unresolved". However I want to make sure I actually receive a phone call from someone before this complaint is closed.

We have received this complaint and will look into it right away. We will ask that the claims team respond directly to the insured.Thank you.

We will review the complaint and respond to the complainant.

We have sent this complaint on to the claims team and ask that they respond to Mr. [redacted] asap. Thank you.

Thank you for passing this along. I will send this information to the appropriate party and have them contact the insured directly.

Thank you for sending this over. We will respond directly to [redacted].

Thank you for letting us know of your frustration. We will look into this right away and see if there is anything we can do to help.Erin C.

I am sorry to hear that Ms. [redacted] is unhappy with the handling of her claim. We will send this on to the claims team and ask that they reach out to Ms. [redacted] soon.Thank you- Erin C.

Thank you for sending us this information. We will look into this right away and ask that the claims team responds directly to the claimant.

We have received this complaint and will have the correct team respond directly to the claimant. Thank you!

We are in receipt of a copy of the letter sent to the Revdex.com of Ohio. We havereviewed the letter and our position has not changed from our response to the Texas Departmentof lnsurance and is restated below.We have reviewed the Insured's documentation provided, and our records...

regarding the claimreport to her house. An investigation was performed and it was, learned that lighting had strucknear the location and had caused a copper pipe under the house to leak with a small fireoccurring. The fire was actually under the house and smoke and soot built up I side the houseover two months. We did discussed the damages with your representative Ms. [redacted] and haveissued a payment to Mrs. [redacted] for the cleaning of the dwelling and ductwork in the amount of$1,389.87 Check Number [redacted].The cost of cleaning was obtained from [redacted] of [redacted] to clean the walls,ceilings, floors and fixtures in the house. There have been no other estimates provided to ourcompany for review for cleaning of the walls, ceilings and fixtures. The estimate from[redacted] was $2120.79 plus the duct work cleaning of $248.08 for a total claim of$2,367.87. There was a deductible of $979.00 applicable and after subtracting the deductible wearrived at the payment amount of $1,389.87.There has been a question regarding the deductible that was taken. We would refer you to yourDWELLING FORM 1 BASIC FORM (12102) on Page 1 of 7 under the title of:DEDUCTIBLEUnless otherwise noted in the policy, the deductible provision applies:Subject to the policy limits that apply, we will pay only that part of the total of all loss payable thatexceeds the deductible amount shown in the Declarations.Also noted in the letter to the Revdex.com that you asking about your contents items.In reviewing our file your cousin [redacted] was advised by Mr. Gary C[redacted] on September28", 2015 that there was no coverage for the contents on your policy, which was verified by areview of your policy forms and Declaration page.We must further notify you, there may be other reasons why coverage may not apply and, assuch, we reserve our rights to decline coverage based on facts yet to be discovered. Neither thisletter nor any act by any representative of this insurance company should be construed to be awaiver of any of the policy terms and conditions.It is our intention to handle this claim as fairly and efficiently as possible under the terms andconditions of your policy with Sate Auto Property & Casualty Insurance Company. The StateAuto Property & Casualty Company wishes to assure you we will cooperate fully with you and/oryour representatives, and will endeavor to keep all concerned parties fully advised on anydevelopments in the investigation related to this claim. Should you have any questionsconcerning our position as outlined in this letter, please feel free to contact me at ###-###-####Respectfully,Ron Ma[redacted] AIC SCLAClaims AdjusterPhone: ###-###-####Fax: 317-7 5-4521Ron.M[redacted]@StateAuto.com

We have received the complaint and will have the approriate person respond directly to the claimant. Thank you.

Hello,
We have received this complaint and we understand that the claims teams is working with the claimant on a resolution. We will have them communicate any results directly with the claimant on these matters.
Thank you.

We have received this complaint. It will be communicated to the claims team and they will reach out to the claimant, asap.
Thank you.

The answer did not resolve the complaint.
Regards,
[redacted]

I believe this file belongs to State Farm Insurance not State Auto. Please confirm Thank you!

simply saying "Im sorry Ms [redacted] is unhappy" is NOT solving a single problem I or anyone else have or may have in the...

future when having a claim filed. I have been without my vehicle for OVER A MONTH, it took 3 days to get a rental car causing my to miss work 2 days and that was only for 4 days and I had to call repeatedly for 2 days to have extended because it took 2 weeks to provide an appraisal and getting that information reported back took another several days. The appraisal provided to the body shop was missing more than 5k in damage reported. All of these issues are still ongoing and I still am without a vehicle or a rental car to supplement my ability to go to and from work. At this point there is nothing State Auto can do or say to change my mind, I have no interest in speaking with them unless its updates on my vehicle status. This information needs to be displayed for consumer review. They can however respond to my repair shop with an answer they seem to be dragging their feet on as well. I've had this insurance personally for almost 10 years and my father has owned the policy much much longer. Its ridiculous that not only do they clearly not care about their customers, but their reputation either.
Regards,  [redacted]

We have received this complaint and will forward on to the claims team. We will ask that they communicate directly with the insured on this matter.
Thank you.