Windhaven Insurance Company Reviews (%countItem)
Windhaven Insurance Company Rating
Address: 3155 NW 77th Avenue, Miami, Florida, United States, 33122
Phone: |
Show more...
|
Fax: |
+1 (866) 721-6794 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Windhaven Insurance Company
Add new contacts
ADVERTISEMENT
Covered the wrong vehicle from initial quote. Then covered right vehicle with wrong coverage.
e have a huge mess with this insurance!
In January I decided to switch insurance companies beginning in late February to this company. I called and got a quote for our 2011 Chevy Traverse, full coverage ( as I've always had and my car is still financed) I told the Denae the rep, I would begin this insurance In February. In Mid-January I called in and asked for a quote on our 2001 Chevy S-10 pick up for liability coverage, just in case I decided to start using our second vehicle for going to storage etc. I told the Denae I would call back, if I decided to do this one. Instead we decided to sell the truck at the end of January.
On February 22, I called the same rep, Denae, and told her I wanted to begin the coverage on the Traverse with the quote she gave me. She expressed she "got it even $70 cheaper" than she had at the first of January etc. I paid the bill, all was good I thought. A few days later I saw the insurance info she sent me and it stated "Chevy S-10"! She had pulled the wrong quote! That where the $70 savings had came from...obviously! She gotten the wrong vehicle!
I called in immediately, very upset and crying, as I had been driving the Traverse ( the truck was sold a month earlier). The gentleman told me to calm down, he would fix it! He put me on hold and came back on saying he had "fixed it, took off the Chevy S-10 and got the Chevy Traverse now. All was taken care of"! I asked 5 times! He kept reassuring me it was ok! He sent me the rider and it said Traverse. I was relieved!
I had an accident ( just my vehicle and a guard rail) this past Friday. I looked at my insurance paper that the policeman placed back in my purse.. it said "Chevy Traverse" but the coverage had Liability ONLY! Not Comprehensive!!!! No coverage for my Traverse! This was not right! I ALWAYS HAVE FULL COVERAGE ON MY PRIMARY HEHICLE! I have never ever in my life not had a day without car insurance!
I called the company and told them they AGAIN had made an error! "When you fixed the error from the Chevy S-10 to the Traverse, you only corrected the type of vehicle! ! You did NOT CORRECT THE COVERAGE, THE FIRST QUOTE!" Thus.. they did not fix the problem from the beginning!
They stated.. " how were we supposed to know the coverage was different? The Sales department and the other department ( that fixes problems) are two different places! The second place could not see the quote or the coverage you were to have! We just fixed the vehicle it was!" I told them I clearly stated they got the "wrong quote" and "vehicle" and the man said he'd fixed it! They said I "should have gone over it and noticed it when they sent the paper online before now" They stated I should have gone overage the coverage to make sure it was correct . Then they stated they listened to the recording I had with the second gentleman where I had the error corrected..., they stated he ran through the coverage, even said " basic coverages", that I asked "and that includes what ever it's called PID, PDI etc?" And he said "yes". That may be true but I am not an insurance agent! I ***'t know what PID, PPI etc is except you are supposed to have it and it's included in your comprehensive insurance. I have always had basic comprehensive Insurance! They asked if I did not know about insurance then how did I get " comprehensive or any particular insurance the first quote?" I told them I gave the rep Denae the info FROM State Farm and told her to give me what they had for me!!!! She did she said!!!!
The man said he had it fixed! Why would I send him the State Farm info or go over the quote when he said he got it fixed over to the Traverse one????
Now why would I do that when ... I stated she pulled the wrong quote! The wrong car! No wonder there was a difference in price of the $70!!!!That he fixed it?
I talked to 5 people including upper management.. the last 2 telling me if he were me they'd call an attorney!
They need Fix their error from the beginning not blame me for an error they said I made from the middle! I called February 22? purchasing full coverage insurance for my 2011 Chevy Traverse that I was quoted in January. I was given liability insurance for a 2001 Chevy s-10 truck. They said they fixed the problem but only half fixed it but blamed me because I did not tell them there was a difference in the cars coverages, did not know what different coverages were called, and should have looked at the paper sooner. They need to go back to their initial quote phone call! They need to go back to the phone call where I activated that said vehicle and coverage and honor that! Had they not made the initial mistake there would not have been a second mistake at all made by anyone let alone expecting me to know anything! And then they need to cover my accident cost as they would have had I had that coverage I paid for!!!!
March 6, 2019
Revdex.com
RE: ***
Case # XXXXXXXX
Dear Sir:
Thank you very much for your inquiry in reference to the above-mentioned policy-holder.
Please be advised that we investigate this case thoroughly and obtained a statement from the agent confirming that Ms. never asked the agent to include Comprehensive and Collision to her policy with our company.
Ms. policy was bound on 2/22/19 at 2:39 PM and she signed the application in agreement with the terms and conditions; as the result, the Declaration Page was generated and given to Ms. by the agent.
Later, 2/25/19, Ms. called Florida First Insurance Agency to change vehicles on her policy and it was clearly explained to her the coverages that the new endorsed vehicle was going to carry.
At no time Ms. asked the agent to add comprehensive and collision to her policy.
Please do not hesitate to contact our company if any further assistance is needed
Thank you very much for all your help
Windhaven Underwriters, LLC
Ok... Lets start at the beginning.
For some reason Windhaven is choosing to not go back to Denaes quote to me... $283 for full coverage of my Traverse at the first part of January! This is the quote I called back to put in force!!!!! I even gave her the information on the State Farm full coverage policy I had currently!!!! I can call the phone company and get the date and time of the call exactly!!!!!
We are NOT TALKING ABOUT ANY QUOTE SHE GABE ME FEBRUARY 22!!!!! I called in on Feb to activate the quote on the TRAVERSE from January!!!!
1)I spoke with Denae at the beginning to mid-January. We discussed insuring my 2011 Chevy Traverse. She asked the info from my current insurance company at the time. I gave all of that to her. She discussed as you can hear I am sure in the recording...that I probably did not need as high of coverage as I had, but the basic comprehensive coverage. We discussed me wanting a lower deductible as my husband and I are not able to pay out of pocket high amounts at one time. She was great. I told her my insurance was going to be switched in February and I would be calling back to FOR SURE be transferring my insurance on the Traverse to her.
2) I spoke with Denae, again later in January asking for an insurance quote for a Chevy S-10 pick up truck stating I di dnot know if I would insure it, sell it or what I was going to do. However I wanted a quote just in case I decided to drive it and insure it. It would be liability only!!!! However I asked for the comp price and the liability price both.
3) I referred Denae and your insurance company to my son, who later purchased insurance from you.
4) I called in on Feb 22, and told Denae I was ready to insurance the Traverse on that day. I said clearly "I think the quote was something like $283 or something like that". She did somethings on the phone and said perfectly "I just saved you $70 from the first quote. I got it for $210 (213?). I said that was great. We talked for half and hour about her upcoming grandchild to be. I gave my debit card information and the transaction was done. I paid, It was finished.
5) A couple days later I noticed, when printing the papers that the papers read "Chevy S-10". I called in immediately crying to a gentleman, saying "I am driving the Traverse! I ***'t even on the S-10. We sold that back in January. I told her I wanted to now insure the Traverse. She grabbed the WRONG vehicle. It was supposed to be the TRaverse NOT the S-10, Oh MY God! No wonder there was a $70 difference!". The man tried to calm me down by continually telling me there was no need to cry, he had it handled, he put me on hold for two minutes at a time, while I continued to be upset and cry, so worried about the situation. In the end he told me "It is all fixed, it is all ok, I have changed it to the Traverse, it is all back to where it was supposed to be.. I have fixed it. I said it has all the basic coverage it is supposed to have? The PIPPID and everything it is supposed to have too? He said yes. He read off things very quickly while I cried and I kept asking him if he was positive it was all fixed? He said yes! I do not know anything about insurance....PID, PIX, PDI etc but I know whatever that all is, it is supposed to be included in your insurance coverage at all times. I had basic comprehensive coverage on the Traverse, as Denae had done all of this. She had lowered some of my big amounts of coverage that she said I did not need as high as they were (can be heard on the recording?" and put them where she thought they should be and incomparison to what we had with State Farm that I gave to her. That was it.
6) I received the info in the mail from him and printed it off, trusting all was correct, that he had done it they way the original quote should have been...with the corrected Traverse and coverage, correcting the full mistake Denae had made in the beginning.
7) I had an accident with my car on March 1.
8) At the hospital, I looked at the papers the police man had placed from my car, into my purse. One of those was the insurance paper. I double checked again, that I had read "Traverse" not "Chevy S-10". It did however when I looked down, there was "1000 deductible listed" and what appeared to be nothing under coverage for my car!
9) I called back into the insurance company crying on March 2, 2019. and got the same gentleman as in paragraph #5 above. He stated that he did not change the coverage, he "only changed the vehicle information" he stated also that "I have no idea what the quote originally was". He stated that he does not have access to that information where he is. That he has nothing to do with that department so if there was sa difference in the quote or coverage I should have said something TO HIM! I reminded him that I said "She got the wrong quote! She pulled the wrong car and quote" and he told me he had fixed it! That it was now fixed "to the Traverse". He said that he did fix the kind of vehicle to the Traverse not the type of coverage. He then told me that I stated in the recording that "did it have PID,PPI etc? so I knew enough to ask about that coverage!, and that he read back everything to me. II stated I ***'t even know what that is! All I know is that you are supposed to have that on your insurance and some ***'t have it! That my comprehensive insurance needed to have that included in it and I was making sure it did! He asked then how did I know that but not enough to know what my coverages were to begin with?" I told him "because I gave the info to Denae from the insurance company!" he responded "Well, I cant help you. You should have told me!" I expressed to him that "How was I supposed to know that he could not see the original quote or coverage?", and how did I know that there was a difference in basic comp insurance and basic whatever insurance??". I told him what I knew....
That Denae had pulled the wrong car, wrong quote, wrong everything" and it all needed backed up to that mistake! He stated there was nothing I could do except call an attorney!
10) I called back several times and was given to different people including management who either told me they could do nothing or that I should call an attorney!
I fail to get how a mistake can be made at the first beginning by a representative and then due to a trickle down affect I am the one to blame!
This is the entire problem!!!!!!!!
I have no vehicle! My husband is paralyzed! I have no way to take my child to school. We live on SSI! Someone needs to fix the problem starting at the beginning!
March 13, 2019
Revdex.com
RE: ***
Case # XXXXXXXX
Dear Sir:
Thank you very much for your additional comments in reference to the above-mentioned policy-holder.
After having made a detailed investigation of the case and having contacted Mrs. to obtain a copy of her prior policy with State Farm, we have decided to update the vehicle on the policy effective on policy inception date and we have placed the appropriate coverages.
Please do not hesitate to contact our company if any further assistance is needed.
Thank you very much for all your help
Windhaven Underwriters, LLC
They sent a refund check to incorrect address and we asked for a stop payment and to resubmit to correct address, and they denied request.
The car insurance company last charge on my account on 01/05/2019 when I specifically spoke with my insurance agent to cancel my account on december 2018. I thought my account was canceled when on 01/05/2019 they withdrew money from the account once again after I had just paid on aprox date: 12/18/2018. I called again to request status of my cancellation and my refund. As per the rep they submitted my check on 12/29/2019 to my mailing address. I waited for the check and it never arrived. I called since they have $629.00 of my money and I have not received the check. As per rep they did not put the apartment number on the check when it was submitted. I requested for them to put a stop payment with the fear that another person can get my check and cash it committing fraud. I spoke with supervisor lilibeth(I cant remember exact name) and they stated as per their protocol they need to wait 30 days before they can stop payment and then start the process of re-issuing a check. I stated how this situation is different and I am clearly advising them I will never receive a check because they sent it to incorrect address and therefore I need a stop check to be placed in the system so that there will be no more delays and to prevent another person from cashing the check. They refused to help, they refused to connect me with their claims/ finance department and were rude over the phone, they even laughed. I am appalled as to the service this company provides to their paying customers. I've always believed that great customer service is going above and beyond a member expectation to meet their needs since not every case is the same and therefore they should be more flexible and specially if I am advising them that they sent it to incorrect address. Now the company will not put a stop payment until 03/01/2019 and then start the process to re-issue another check which will take another 30 days and hopefully they send it to the correct location this time.I will like this dispute to solve the issue of the customer service department not assisting the members according to their unique situations. I am afraid that they will never refund me my money and are just making me wait with the hopes I will forget all about the refund.
to put a stop payment on the check and re-submit a new check to correct mailing address. Or do a direct refund to my credit card as they withdrew automatically from my account
February 20, 2019
Revdex.com
RE: ***
Revdex.com Case # XXXXXXXX
Dear Sir:
Please be advised that a new check # XXXXXX for #629.44 has been issued and mailed to Mr. since 2/14/19.
Please do not hesitate to contact our office if any additional information is needed
Respectfully,
Windhaven Underwriters, LLC.
I got into a car accident where I was not at fault and fully insured. They took my car that was totaled and never paid my financer the check owed.
I filed a claim with Windhaven on the 19 of October, since then they continuously dodged my phone calls and made their services a hassle. At first I was speaking to a shay Gotti who ended up leaving the company, and then I had to speak with a *** about this same problem. I have tons of emails and voicemails from these people to prove their bad business methods. I have had this insurance for years but when it came to an accident that I was not at fault they were unable to come through on their end they never sent my financer .
I need them to pay my financer the full amount of the car, that they have and which they do not hold a title for.
We are sorry about any concerns in getting this handled. We are committed to getting this taken care of as quickly as possible moving forward. On 2/14/19 we reached out to Ms. and went over approved settlement amount and explained the next steps in the total loss process. All documents have been emailed to Ms. that will need to be signed and returned for settlement. We Explained to Ms. that we would also be reaching our to her finance company to request a letter of guarantee. Sent all requested documents to finance company.
I got into an accident with a windhaven policy holder in OCTOBER and it has been the most difficult experience ever to get my car fixed. They have done a HORRIBLE job at stay in contact as well as they dont answer the phone nor return calls. Ive called everyday for the last 3 days and they have yet to contact me. The first person I dealt with was either fired or quit the compay so my claim was dropped onto another persons desk and he is doing a terrible job of doing his job. I just want my car fixed and to never have to call Windhaven EVER again
Mr. I am sorry for the delays you have experienced. I understand you have since been in touch with an adjuster that was able to give you an update as the one that was assigned to your claim has been out of the office. As explained, our ability to handle your damages is dependent upon a third party. We will continue efforts to resolve this matter as soon as possible and will keep you updated.
Slow to handle even the most basic of insurance company duties
If you are filing a claim against an insured with Windhaven, do yourself a huge favor and hire a lawyer as you will undoubtedly be doing so anyways if you try to deal with them by yourself. They are slow, useless, and cannot even communicate information between their departments. Make no mistake, this is by design. Their process is negligent to a point where you are supposed to give up and take whatever they give you. Do not let them do this to you.
I was the victim of an accident with one of their insured in November 2018 and they have not reimbursed me a single cent (not even for a rental) yet as of February 2019. It took them 3 weeks before they even LOOKED at my vehicle and had the damages appraised and another week before they even had the estimate for the damages to me. The car was eventually deemed a total loss. In the process of doing this, they moved the vehicle from the storage lot it was located in initially and transferred it to another lot they had a contract with. They hired the tow driver and arranged the transport. My car was damaged by the tow driver and they tried to claim this was "pre-existing damage" unrelated to the accident despite the fact I had pictures proving that the damage was done after the accident in November with their insured.
They then transferred my claim to the total loss department to an adjustor who was extremely rude and impatient and kept telling me that I needed to go back and talk to the first agent for them to resolve the issue with the towing company. The crux of the issue is that they are responsible for paying for my car's value at the time of the accident with their insured. Beyond that it is not my responsibility to take a financial loss and file an insurance claim with their business partners or subcontractors for the difference because of their negligence.
What they are doing is fraud, flat out. They are attempting to take advantage of a situation in order to pay out the least amount they possibly can on a total loss settlement. Do not do business with them if at all possible.
To the credit of the only person who helped me, *** was the only individual who was able to understand my problem and have anything done at all in a timely manner, even if the other team and individuals involved ultimately failed.
Full compensation for the total loss of my car, medical expenses, rental, and loss of use.
We regret the handling of this claim had not been satisfactory. We are committed to moving forward and concluding the claim with *** in a fair and prompt manner. We have been in contact with Mr. to address his concerns. We have completed rental handling and we agree that there is no unrelated prior damage to the vehicle.
When talking with Windhaven made it perfectly clear THEY KNEW THE DAMAGE WAS NOT PRE-EXISTING but they wanted to stick me with the loss anyways. They did reimburse me for the car but I still have yet to receive compensation for medical expenses.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have reached out over 15 times about the medical claims with zero response. I cannot submit claims when there is no communication.
To whom it may concern. Contact was made today regarding Mr.' question.
This has been an absolute nightmare dealing with this company. It has been almost a year since my claim was filed and still no action has been taken to resolve the issue. I've made a serveral calls and still no response from the adjuster. This is highly unprofessional and unethical on their part. I have never experienced anything like this before.
Mr ***
At Windhaven, we take great pride in providing the best service possible with every customer interaction. We appreciate you taking the time to bring this matter to our attention. As you discussed with the adjuster today, please send us the documents needed. Once received, we will review and contact you accordingly. Thank you
One of their policy owners hit my car and a claim was submitted, this company has not responded to my follow up calls regarding my claim
All information they requested was submitted and I am still waiting for the repairs to be paid for
compensation for the repairs for my car
The vehicle and driver involved in this accident was not covered under the Windhaven policy on the date of the loss. Our policyholder traded in the vehicle when she purchased her current vehicle on March 18, 2018.
While we certainly understand his frustrations, we can not pay for damages under this policy.
Windhaven Insurance Company
Huge FAIL
Do not process claims in timely manner. Has had
repair facility hold car hostage 5 days.
10/8/2018 rearended by Windhaven insurance policy holder.1/16/18 Took car to shop. As usual ins. company low balled estimate. Shop had to resubmit new supplement & wait on Ins. co. to approve and confirm payment. Keep in mind car is ready to be picked up. I call said ins. co to see what is the hold up. get transferred to someones extention that is said to not even work for company any longer(brandon says this) I ask for rental car to be covered by the INS co. They have strict rules to which they would even pay for, none the less you as the person who has been inconvenienced has to pre pay for. Why do this when they cant even approve the repairs caused by their policy holder. Their customer service is terrible. was promised id be called back and still today 1/21/18 have not been called back. the reviews on this place are hideous to say the least, im just taking it a step farther and hoping that someone can help. these are the types of business who make it off of peoples low points in life. all I need is my car back, and I guess to be a voice for others who wont report anything and just wait to be taken advantage of. Im filing this report here with the Revdex.com as well asFlorida Dept of financial services, the FOS Financial ombudsman service, and with Floridas INsurance commissioner. Companies like this need some regulation or something.
i wouldnt know what the Revdex.com could truly do to fix such a shoddy company, but i know the complaint will be logged and visible to others looking into this company. Consumers at least need the warning of whom they are dealing with. I could only really hope that the organization would train more proficiently and have better customer service and timely response to questions. MOre than anything is a body shop is complete with your damages, the ins. should be ready to release payment confirmation.
To whom it may concern, we are in receipt of your correspondence. At the time of this response, contact has been made with the complainant and the issues brought forth have been addressed. Thank you for allowing us to respond.
A person insured by this company rear ended my car in April 2018. I have yet to get my car fixed because of delays on their part.
In April 2018, I was traveling on Interstate 4 in Orlando when a women driving a BMW X5 rear ended my Subaru WRX STI. Once pulled over the cops were called so that an offical report can be filed for insurance purposes. The women who hit my car was insured with Windhaven Insurance company. We filed the claim through her insurance because the cop deemed it was her fault. I was told to send pictures of the car to the company and did so in May. Then I was told to take the car to the body shop. They required the body shop to also send pictures of the car. In early June, I was told to leave my car at the shop because they needed to send a representative to look at the damages and *** the claim. My car was at the body shop for 3 and a half weeks before the representative came to see the damages. The insurance company came back with the amount that they would pay and it only covered the bumper and not the bashbar that is clearly compromised. The representative did not look at all the damages while he was there. I have a supplement saying that they didnt look at the bashbar. I was told to once again drop my car off at the body shop so that the adjuster can come look at the damages again. By this time it is October 2018. I am in school and need my car to get to and from school so I was unable to drop the car off for a long period of time. They were only giving me $30/day for a rental and due to the holidays the prices were almost double that daily. I dropped the car off during my holiday break on December 22, 2018. On January 3rd, I emailed the contact at the insurance company to see if their representative was able to assess the damages he missed the first time. I did not hear back so I sent another email thinking it might've gotten lost in the pile. I have not heard anything up as of January 9th, 2018. I picked up my car on January 8th, 2019 from the body shop because I need it for school again. I just want to get my car fixed so that I can be on my way but it is seeming difficult with this insurance company. I have attached the claim number and the contact at the insurance company.
Claim number: ***-***
Contact: *** (email: ***@windhaven.com)
Work File ID: XXXXXA4D
I am seeking to have the damages caused to my car by that accident fixed and paid for in full.
Thank you for bringing this matter to our attention. We have contacted Mr. and have arranged to re-inspect his vehicle for possible additional repairs. We will continue to work with him until the issue has been resolved.
(The consumer indicated he/she DID NOT accept the response from the business.)
They stopped responding once again after my bumper was checked out. I emailed them 3 times and texted the gentleman who took pictures of my car. Nothing was done to date.
(The consumer indicated he/she DID NOT accept the response from the business.)
After reinspecting the damages, nothing has been done to rectify it. I have reached out since then and yet no response from this company.
In follow up, the supplemental inspection was completed on the complainant's vehicle and payment for those additional repairs were issued on February 12, 2019. We have confirmed with the complainant's body shop that everything that is needed to conclude repairs has been included on our estimates. We trust this concludes this matter.
I canceled my insurance with them back in November of 2018 they have continued to charge my account for December and January.
I canceled my insurance with this company back in November through one of the agents I was connected to when I first enrolled. They continued to charge me for December and January causing my account to go negative and inquire a bunch of extra fees from my bank. I tried texting, and emailing the agent and tried calling windhaven directly with no answer to at least get my almost $300 back from them charging me in December and January.
I just want my 2 payments back that I was charged even after canceling.
I have reviewed this policy and it is still Active. In order to cancel a policy we must receive a signed request from the insured or proof of duplicate coverage. As of today, we have not received either. If the insured requested cancellation thru her agent, they failed to submit the request to us so she would need to contact her agent. Otherwise, in order to backdate the cancellation of the insured's policy we must receive proof of duplicate coverage. We would be happy to process the insured's cancellation request as soon as it is received.
WORST INSURANCE IN FLORIDA, 10 MONTHS AND MY CLAIM HAS NOT BEEN RESOLVED AND IMPOSSIBLE TO GET A HOLD OF SUPERVISORS OR ADJUSTERS.
This company is just straight disrespectful and should not be allowed to do business and should be sued IMMEDIATELY.
I've had a claim open for 10 months, with no resolution, unanswered calls, can't even get a email back, not even a call back. I have no idea how this company is still in business, this is the worst business practices and absolutely disgusting and disrespectful the adjusters will lie to you when you get a hold of them, then give you run around, Will tell you to do things certain steps and you will be screwed over in the end.
It really blows my mind how they have a license and they continue to allow this.
I just want my claim finished and paid for that is it no more lies.
Thank you for allowing us the opportunity to address this issue. We have contacted the complainant and reviewed the claims handling process with him. We were able to issue him an additional payment representing reimbursement for a rental while his vehicle is undergoing repairs. We trust that this resolves the current issue. We are open to review any additional issues that might arise.
Their driver was deemed at fault on police report hitting me from behind in October. Won't pay for repairs claiming can't reach their insured driver.
I was hit from behind in October by their insured driver. I called the police and had a police report made where their driver was deemed at fault. They have claimed without any evidence that they can't reach their insured driver so will be closing the case and not fixing my car. I've never heard of an insurance company using this scam to not pay for an accident deemed their drivers fault. I was also insured by a much more reputable company.
I would like them to follow the law and fix my car since it clearly states in police report that they were at total fault. I've never heard the excuse of "we can't reach our insured driver, so will be closing your case".
Despite our continued attempts to reach our policyholder to verify if the non-resident, unknown driver has permission to drive the insured vehicle at the time of the loss, our Named Insured has not responded. Unfortunately, without this additional information, we can not move forward with coverage. All parties have been advised verbally and/or in writing.
Windhaven Ins. has failed to provide payment to Elite Care in the amount of $261.32.
PIP Insurance: Windhaven
Our Client: ***
Insured Name: ***
Claim #: WIN01436362-001-002
DOA: 5/22/17
Elite Care billed Windhaven Ins for prescription medication related to this claim over a year ago. To date, Windhaven has not paid. Our office has been trying to get this matter resolved with Windhaven for over 2 months,but to no avail. This case is settled and we want to close it as soon as possible. We also requested that a PIP log reflecting payment to Elite Care is provided to us.
Pay the bill in full and provide us with an updated PIP log.
The Company is pending receipt of proper billing form as required by FLorida Statute 627.XXX(X)X(d) in order to consider charges for services rendered by Elite Care. Upon receipt of proper billing form we will gladly consider charges.
This insurance company policy holder hit my car and another vehicle,an,caused property damaged the estimates are in but they have yet to pay
I was hit by a policy holder from this insurance company about 2 months ago there was also property damage to someones house and my vehicle and the property damages estimates are in, so we are just waiting on the Lexus I was told by *** a supervisor, she also said they had an estimate but the owner said it might be totaled out, so I called the person with the Lexus insurance company which was state farm and they told me the driver hasn't been insured since august 15th 2018. So I then sent *** a form of denial she told me the situation would be rush and the was all before 11-13-2018. after I told them that the person wasn't insured they denied all my called and sent them straight to voicemail til this day 11-16-18, I just want my vehicle fixed so I can head home for the holidays, its almost been two months the accident happened on 9-20-18 and theyre acting like its my fault when their policy holder got the ticket
i just want my car to be fixed and this situations to be over, i have had no car for two months and i have already lost my job, i don't know what else to do at this point im a college student and the last thing i want to do it drop out of class and fail college. im struggling just to get around and im losing more many than i am making at this point
This loss involves 4 claimants and a minimum limits policy. We have explained to the complainant and the vehicle's owner that we have to wait until all claims have been presented before we can apportion the amount of damages to be paid to each party. We have been given access to the last piece of property and it is being evaluated. We have, and will continue to be in touch with the complainant and the vehicle owner until this matter can be resolved. Thank you for bringing this matter to our attention.
(The consumer indicated he/she DID NOT accept the response from the business.)
It has almost 3 months and they haven't done anything, it's something new every week this situation should have already been resolved, I've lost my job due to no transportation, I'm tired of them beating around the bush they don't want to pay and you can tell on how they're handling the situation, they didn't even know the other vehicle didn't have insurance I had to find out
We continue to diligently work on fairly and equitably resolving all four property damage claims associated with this loss. We will remain in contact with the owners representative as the situation develops.
Unauthorized withdrawal of premium even after cancellation
Policy number TXEVXXXXXXXX-XX . I had an auto insurance policy through my agent *** Insurance& Financial services, from Windhaven National Insurance Company. My agent changed my policy to another insurance company in October 2, 2018 and cancelled the old one from Windhaven, They send emails to the Windhaven to cancel. But the Windhaven persists a letter from me in hand writing.Today I sent that letter too by email.
They never communicated with me, except taking my money from the bank for the last two months. When calling, they purposely delay answering and dodge the payment. I want my two payments of $534.00 and $500 for my mental disturbances I went through. I wasted few hours of my working time. Windhaven needs to compensate.
I need the refund as soon as possible.
Mr. policy renewed effective 10/11/18 and the payment was withdrawn from his checking account as that was the payment method he selected. We did not receive a request to cancel until 10/22/18. His renewal payment had already been withdrawn. If the insured advised the agent on 10/02/18 that he did not wish to renew with us the agent could have removed the account info so it wouldn't have been withdrawn to renew his policy. As of today, this policy was already flat cancelled and the payment to renew has been credited back to the insured's checking account. We will also reach out to this agent to ensure they are aware of our procedures to prevent this from occurring again. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
I waited for a week. The insurance paid the November withdrawal only . They still has to pay my October withdrawal as soon as possible.
Mr. already received a refund of $273.98 for the 10/11 renewal payment credited back to his account and a refund check for the 11/11 payment of $267 was sent to him 11/26. That is a total of $540.98 refunded to the insured. If he obtained insurance effective 10/02/18 we would need a copy to allow us to backdate the cancellation of coverage. The proof of insurance submitted to us from his new carrier was effective 10/11/18. We cancelled his policy effective 10/11/18 per the request he submitted. The insured received the refund due to him and we are unable to pay him for mental disturbance as Windhaven followed company procedure and each transaction was processed in a timely manner as requested by the insured. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
I'll wait until I get all the refunds back. The company is wantonly delaying the refund
filed claim on 9/7/18.
adjuster and supervisor will not return my calls.
I HAVE LEFT SEVERAL MESSAGES FOR THE ADJUSTER TO CALL AND GIVE ME A STATUS ON THIS CLAIM AND HAVE HAD NO RESPONSE. I HAVE ALSO TRIES TO CALL THE SUPERVISOR WHO ALSO REFUSES TO RETURN MAY CAllS
i NEED TO KNOW IF THERE IS ANY INSURANCE COVERAGE, IF NOT THEN I NEED A DENIAL, AND IF THERE I NEED MY CLIENT'S CLAIM PAID
From: ***
Date: Thu, Nov 8, 2018 at 12:18 PM
Subject: RE: Revdex.com Complaint Case# 90469640 (Ref#XXX-XXXXXXXX-XXXXXXXX-X-XXX)
To: Revdex.com
Gwen, I thank you for your assistance. We got it resolved.
Kindest regards,
*** D.***
Litigation / Transportation Manager
XXX-XXX-XXXX Ext. 113
I had full coverage insurance with this company and they did not want to pay for my engine after I was in a accident with an uninsured driver.
I used this company for full coverage insurance. I had an accident on August 30th with an uninsured driver so I had to go through Windhaven to get my car fixed. Initially when the adjuster came out to look at my damaged vehicle, they approved an amount to pay to the auto body repair shop for collision work as well as for a new Radiator. Once I got my vehicle repaired it turned out that I then needed a water pump as well and they paid for that. When I finally went to go pick up my vehicle the car would not come on and it started smoking really bad which I was then told I actually needed a new engine. Windhaven then sent an adjuster out to do another estimate and the first lady that came out said that they would cover it but her supervisor has to come out and approve it. When he comes out he then looks at my vehicle and says that they are not going to cover my vehicle engine because I did not have oil in my car which may have caused the head gasket to blow. I explained to the adjuster that I had just gotten a oil change a few months ago and I don't even really drive my vehicle unless I am going to the train station and back home. I also explained to him that because I did get hit in the front it may have caused an oil leakage that could have contributed to the engine also being blown. I then asked him If I can produce a receipt form the Repair shop showing that I just got my oil change a couple of months ago will they cover it. He then proceeds to tell me " I don't care what you show me, we are still not going to cover you because I know what I am looking at. You had no oil in this car"
I would like for this company to finish the job.
To whom it may concern, we are in receipt of your correspondence. Our appraisers inspected the complainant's vehicle and it was determined that improper maintenance was the contributor to the engine breakdown. As mechanical or electrical breakdown or failure is excluded on the complainant's policy, we are unable to afford coverage for the engine failure. Thank you for allowing us to respond.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response. I offered to provide proof that I had oil I'm my vehicle an had gotten an oil change before the accident and was told that I could not. If you are stating that this happened because I did not have oil in my vehicle before the accident. Why won't you accept my proof if that is what you are claiming.
To whom it may concern, we are in receipt of your correspondence. Inspection of the complainant's vehicle showed that improper maintenance was the contributor to the engine breakdown. As mechanical or electrical breakdown or failure is excluded on the complainant's policy, we are unable to afford coverage for the engine failure. Thank you for allowing us to respond
Windhaven is refusing to take responsibility for an accident caused by one of their insured drivers.
On October 1,2018 I was rear-ended and ran off the road by a Windahven Insurance policy holding Driver who also refused to stay at the scene because he said he "had to go to work". The driver gave me his information and left the scene.I called and made all appropriate reports the same day. The Windhaven Adjuster assigned to my case ( ***) has been very uncooperative and unprofessional from the beginning.Mr. has given my lawyer the run around, most recently he told my lawyer today that he has DENIED my claim because their Insured driver has refused to answer his phone calls. This is coming after he sent a rep out on last Thursday (11/1/2018) to take pictures of my vehicle to assess the damages and stated that they would be contacting me by this Monday(11/5/2018) By 12:00 pm to inform me of the damages amount found and release a check for my vehicle repairs. My lawyer also explained to him that this is not fair, he agreed to go forward with the repairs, and then changed at the last minute due to something outside of my control or doing.I have cooperated on every level. Also,There are several google reviews online that reflect horrible service from this company and that specifically state that Adjuster *** (1-800-919-9114 ext 8095) has a HISTORY of not doing his job properly and misrepresenting the company,yet he is still employed. Dealing with this company for the last month has been nothing short of a nightmare, I Often wished I had stayed home that morning and I would've never been hit. I've been left with no other choice but to report this business and its practices.
I am seeking a resolution of the adjuster keeping his word and paying for the repairs for my vehicle that their Insured driver caused so that I can finally move on and be done with this process. I am also asking for said adjuster *** be reprimanded for lying to legal officials and not being professional.
We have concluded our investigation and have advised the complainant that there are conflicting versions of this loss. As such, we are unable to compensate the complainant for her damages.
Case # provided by Windhaven Insurance,October 18,2018. Claim CFLXXXXXXXX.Complain versus *** the person in charge off XXXX XXX XXX ext ***
September 30,2018 my car was involve in a car crash, the police made the report and give the ticket to ***(Careless Driver) Driver Lic TXXXXXXXXXXXX Veh License *** VIN 2GN***XXXXXXX Insurance Policy OPTXXXXXXXX.
I got the record October 18,2018 and immediately contact the insurance company where the gave me the case number CFLXXXXXXXX, October 19,2018 my son explained the accident to be recorded and was assigned to my case *** ext 8113. October 22,2018 were sent the pictures requested. As nobody contact me, October 24, 2018 I called but Mrs *** was not able to talk so I sent an email and as well left a voice mail and then she contact me for first time asking me for what she can do for me when she suppose to know to whom she was talking because she had all the information. In this conversation I kindly requested to be updated by email with regard to the next step the Adjuster. I wait a reasonable time but nothing happen so October 30,2018 I was trying to contact her again by phone in vain so a new email was sent telling her my disappointment with the way she had managed my case and she reply me telling that she is sorry because I feel that way because she has to complete her investigation and then she will follow up with me. As well she suggested me to repair my car thru my insurance, something completely out of mind because I have been waiting for the adjuster to value the damage and provide me a solution fixing my car. In my opinion she just want to gain time or get me tired but it won't happen. I want someone who really care and complete satisfactorily my case.
I just want a satisfactory resolution of my case ASAP
To whom it may concern, we are in receipt of your correspondence. The claims investigations are continuing as we have a coverage issue. Once coverage is cleared, we will proceed with claim handling expeditiously in efforts to resolve this claim. Thank you for allowing us to respond
From: ***
Date: Sun, Nov 18, 2018 at 11:06 PM
Subject: Fw: Revdex.com Complaint Case# *** (Ref#XXX-XXXXXXXX-XXXXXXXX-X-XXXX)
To: ***@Revdex.com-email.org
Cc: ***
Hello,
My name is *** I am a close friend of ***-***. *** has undergone a delicate surgery and won't be able to communicate in a few months.
*** forwarded the message bellow to me and asked me to communicate in case of not receiving a satisfactory resolution to the case of the accident that caused damages to his car while driven by his son ***-***.
The insurance company agent contacted the driver, *** Jr, right after the incident was reported to Revdex.com, and they said a check and instructions to send the car to a body-shop were mailed to the *** family, but as of today, 11/18/18, nothing has been received in the mail and the car hasn't been repaired.
We wanted to notify you before 11/19/18, as indicated in the email below.
I cc ***-***, who originally reported the problem to Revdex.com.
Please feel free to contact me directly (always copying Mr.-***) if you need further information.
We appreciate your efficient assistance.
Kind regards,
***
email: ***@yahoo.com
phone: (XXX) XX-XXXX
The payment was requested on 11/12 and mailed on 11/13. Contact the vehicle owner and his representative to explain mail time and to contact again if not received.
I have not received contact from an adjuster when their client was at fault.
I filed a claim on 10/18/18. I did not expect a fast reply from this company based on their reviews. I followed up via email on 10/23/18 with no response. Today I called their 800 number at 12:40 PM EST to escalate and I had an agent assigned to my case. I left her a detailed Voicemail and her out of office said I should hear back by end of day. At 5:30 PM I missed a call from their number, the agent left no voice mail or other contact method. I called the number back and could not get through because it was after hours. I do not wish to play phone tag with an insurance company. I have a very busy schedule, tell me where to send my car to get fixed and pay for it. Their client is at fault, my car was parked legally and their are several witnesses to the accident. Please have this issue quickly resolved.
Tell me which mechanic to send my car to and pay up front for any rental car services I may need.
Claim was settled and paid with complainant on 11/6/2018.
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked to get an estimate from a shop rather than from the photos. I already had an estimate from a non-windhaven approved shop that said the damage was about $1000 which you cannot tell from the photos. Windhaven set up an appointment with one of their shops for Nov 14th, two weeks from the day I spoke with them.
I drive an hour out of my way to go to said shop and they had canceled my appointment. Email attached with me explaining I did not understand why I was being sent a check.
We have contacted the complainant and again explained the supplement process. We also agreed to pay 3 days loss of use up front. Thank you for alerting us to this matter.