Windhaven Insurance Company Reviews (%countItem)
Windhaven Insurance Company Rating
Address: 3155 NW 77th Avenue, Miami, Florida, United States, 33122
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Policy holder crashed into my car on 5/7 and claim generated on 5/14. Windhaven unresponsive after many attempts to contact. Adjustor doesnt call back
Windhaven insurance unresponsive. Adjustor *** doesn't call back. When I called to find out if policy holder filed a claim for hitting my car since his initial attempt to pay out of pocket failed due to estimate amount. I followed up after 5/14/18 and I called X-XXX-XXX-XXXX and spoke with rep ***. He provided Adjustor *** #XXX-XXX-XXXX ext 4151 claim #CFLXXXXXXXX. When you call ext it goes right to voicemail. I have msgs and attempted to contact any customer service rep and I am on hold for several several minutes. It's not fair the guy *** policy holder(#FLWHXXXXXXXXXX) at Windhaven insurance damaged my car and I want it fixed. This company doesn't have people answer calls or return messages. Accident occurred 5/7 and its 5/31/18. No call back. I want to know next steps in the process to get my car fixed.
I want to be contacted to know next steps to get my car fixed.
To whom it may concern, we are in receipt of your correspondence. At the time of this response, contact has been made with the complainant and efforts are underway to amicably resolve all the issues brought forth.
Thank you for allowing us to respond.
my wife involved an accident, other driver rear-ended badly. Other driver insurance carrier is Wind Haven. they took more than a week to response and accept the liability even if I provided them the video footage. My lawyer says, legally they are obligated to provide rental car, it's been more than 2 weeks, they are still nagging, says that they will reimburse, but when I receive final letter, it says something. And letter also do not addressed to me. Even for such a basic things they don't have a process. They test our patience levels. So bad company. Help yourself, and others who involve in the accident by keeping away from this company. After all we pay for insurance to help us when needed. This company is not worth a penny in that perspective.!!
It is very unfortunate that other drive carries this insurance company and they couldn't even cover rental car while my vehicle is in the body shop. single star is also too much for this company!! STAY AWAY AND HELP YOURSELF AND OTHERS IF YOU INVOLVE IN ACCIDENT!!
To whom it may concern, we are in receipt of your correspondence. At Windhaven, we take great pride in providing the best service possible with every customer interaction. We appreciate you taking the time to bring this matter to our attention and allowing us the opportunity to respond. Please provide us with your claim number so we may review and respond to your concerns.
Failed to Pay for Damage After Assuming Liability for Accident
I was rear ended by one of their customers on May 10th, 2018. The driver said it was his fault and Windhaven assumed liability on May 14th. After continued phone calls from myself, my insurance company, and the body shop, an adjuster from Windhaven went to the body shop on May 17th and finally approved on the repairs. On Friday, May 18th, the body shop found additional damage behind the damage to the bumper after taking apart my car. They would have to get approval from Windhaven to approve of the additional costs needed to make repairs. The body shop called Windhaven and they said they would send an adjuster to view the additional damage. An adjuster from Windhaven was sent on May 23rd and he did not approve the repairs for the damage found. Meanwhile, Windhaven said I could get a rental but would have to pay for it and they would reimburse me up to $900. I have now paid over $600 in rental fees and am about to exceed the $900 and the repairs to the damage of my car has not even begun. I do not have a vehicle and the body shop cannot begin the work because they denied additional repairs needed. I am out $600 but next week it will be $900 because I can't get reimbursed until the car is repaired. In summary, the wreck was not my fault, I do not have a vehicle, and I am stuck with a car rental bill because this insurance company does not take responsibility for their insured driver's damages.
I want the business to pay for all of the damage caused by one of their drivers in a timely manner because I need my car for my job. I want a reimbursement for the rental car bill I have already paid.
To whom it may concern, we are in receipt of your correspondence. on May 29, 2018, a supplement
payment was issued to the complainant's shop of choice and contact has been made with them requesting any additional supplements that may be needed. Once the complainant provides us with the rental bill, we will review and address accordingly.
Thank you for allowing us to respond.
Simply - Daughter was struck by Windhaven insured on 4/10/18. It is 5/22/18 and claim has not yet been processed. Deemed total loss.
Multiple efforts and communications w/Windhaven to process claim. Most recent advisement, upon reaching out and connecting with their Las Colinas office at 4:30pm on 5/4/18, we finally learned it would be classified as a total loss. We were to receive their determination of value of vehicle the following week. We have not yet received despite multiple efforts to obtain.
At issue is repayment of medical expenses and reimbursement for rental car. Windhaven states they have no arrangements with leasing companies, therefore one must incur the expense directly and seek reimbursement. Their delays in providing any resolution of the claim are creating great concern about whether we will ever be reimbursed for the rental costs. There are two parts - the car and an underaged driver. *** has communicated that both charges will be covered by Windhaven - yet to be tested as we submit a reimbursement request later today. Medical claims are a separate matter, as the ER charges were made against our own insurance policy - not a claim against Windhaven.
Reimbursement of out of pocket costs and mental anguish for their pattern of behavior in handling this claim.
To whom it may concern, we are in receipt of your correspondence. At this time, contact has been been made with the complainant and efforts are underway to address all the issues brought forth in order to amicably resolve this claim . Thank you for allowing us to respond.
Regrets on timing of this response as BB closed this case prior to it being resolved from our lack of response earlier this month. We did not realize the immediacy of timing needed for this complaint case to continue to remain in force.
There remain numerous unresolved issues , and this company continues to drag responses out in a way that is beyond irritating.
The case is not "closed", and certainly not to our satisfaction.
Repeat of original complaint on May 22, 2018:
Simply - Daughter was struck by Windhaven insured on 4/10/18. It is 5/22/18 and claim has not yet been processed. Deemed total loss.
Multiple efforts and communications were undertaken w/Windhaven to process claim. Most recent advisement, upon reaching out and connecting with their Las Colinas office at 4:30pm on 5/4/18, we finally learned it would be classified as a total loss. We were to receive their determination of value of vehicle the following week. We have not yet received despite multiple efforts to obtain.
At issue is repayment of medical expenses and reimbursement for rental car. Windhaven states they have no arrangements with leasing companies, therefore one must incur the expense directly and seek reimbursement. Their delays in providing any resolution of the claim are creating great concern about whether we will ever be reimbursed for the rental costs. There are two parts - the car and an underaged driver. *** has communicated that both charges will be covered by Windhaven - yet to be tested as we submit a reimbursement request later today. Medical claims are a separate matter, as the ER charges were made against our own insurance policy - not a claim against Windhaven.
Additional complaints and follow-on update:
Pursued amount of reimbursement on loss of vehicle for over past three weeks without avail. On May 22, after several attempts, still had no knowledge of amount to be reimbursed,. Sent e-mail requesting information and reimbursement on the rental vehicle.
Finally, on May 24, we received notice of amount, which was an inadequate low ball offer and not reflective of the value of the vehicle. We then chose to cease collection under the insured's policy w/Windhaven Insurance, and have filed under our daughter's own policy. Her insurance company will then have to go after Windhaven Insurance to collect the amount paid out.
We have thus taken a self-help approach on this single issue (no thanks to Windhaven Insurance given their lack of cooperation) as there are more consumer friendly provisions and protections w/in one's own policy than w/a policy of another insured's. Windhaven Insurance be damned - they WILL pay a higher amount in the end.
Regarding medical expenses, we are continuing to receive requests for payment for the ER costs incurred on the day of our daughter's vehicle being rear-ended. Thus this issue will likely remain in place for some time. She is continuing to experience issues with her back and is in the process of seeking treatment for these issues - which will by its own accord, continue this case for some period of time.
Regarding the reimbursement for the rental car, similar issues have, and continue to exist. We have been back and forth with representatives of Windhaven Insurance to seek reimbursement and have carried the company on the account balance for the period of April 19 through June 22nd. They have not been responsive throughout the process, or have continued to bring forward excuses despite substantial efforts on our part to gain resolution. At a minimum, the company's representatives are continually dragging out any response intentionally and are certainly not consumer friendly.
We have received partial reimbursement on the rental car and today have demanded payment by July 6th in the amount of $65.32 that remains owed on the rental that is yet unreimbursed. An e-mail was submitted to the company's representative today, June 22nd.
This company, Windhaven Insurance, should not be permitted to continue operating in the state of Texas!! They prey on the public much akin to a bully. Individual consumers have limited to no ability to take this bad operator to task for their actions. Non-responsiveness, delays, inability to provide information on a timely basis, shortchanging payments, "lying" about their actions....it hasn't stopped since our initial dealings with this company from the April 10, 2018 accident date involving their insured.
Fortunately, our daughter has an insurance company that has been much more transparent and responsive on the matter of the value of the vehicle. With or daughter's insurance company, we will be able to come to an agreement on the value of the vehicle.
I have no reason to believe this company will ever do the right and moral thing in its dealing with its insured's or with victims of accidents of its insured.
In the meantime, we impatiently await (as of June 22, 2018) Windhaven Insurance's making reparations for the way our daughter has been treated in the handling of her case since April 10, 2018.
We will be responsive to Revdex.com in the future in follow-up to this complaint, unlike occurred earlier this month. As you can see from the information provided, one month has passed *** we initiated our complaint (more than 2 1/2 since the accident), and issues in our dealings with this company continue to remain.
Copies of our e-mails can be made available.
(The consumer indicated he/she DID NOT accept the response from the business.)
Reality is, Windhaven Insurance is thus far withholding medical payments due to at least 4-5 different medical groups. These obligations relate to medical examination on April 10, 2018, the date of the accident.
By withholding payments to these valued service providers for this length of time, Windhaven Insurance is now jeopardizing the credit rating of our daughter.
In doing so, they are also placing her at risk of decline for any application for a loan to purchas a vehicle. Additionally she is now also at risk of being subjected to a much higher interest rate for the life of a loan than would be the case of her current high credit rating.
Payments must be processed to these providers immediately, as we are now nearly 120 days since incurrence to avoid these issues. Our concern is final notices are expected shortly. We trust Windhaven Insurance representatives will act immediately, but given our experience to date, and if it continues, believe we may need to pursue other additional claims against Windhaven Insurance as a bad actor and Unfair Dealings with consumers in the state of Texas.
To whom it may concern, we are in receipt of your correspondence. At this time, as treatment is ongoing, we will await conclusion of treatment and submission of All necessary medical bills and documents in order to address the bodily injury portion of the claim. We are not withholding payments, we are pending receipt of all bills to ensure all parties are paid up to the policy limits. Thank you for allowing us to respond.
This company does not want to cancel my account after debiting my checking account in error.
My account was debit on April 17th for $167.00, then on May 2nd debit it again for $210.00, excuse was that the system reverted my due date back to the original date, after I paid a prorated amount to change this, rep, supervisor would not cancel the transaction which was pending and put me in overdraft, their customer service is horrible. All I want to do is cancel and no one is responding to my emails, hold times are extremely to long to speak with anyone.
I want a full refund of the $210.00 that was debited to early for my reinstatement
Revdex.com
RE: *** N. ***
Revdex.com XXXXXXXX
Dear Sirs:
Thank you very much for your request in reference to the above-mentioned client.
Please be advised that Ms. policy was on automatic withdrawal for monthly payments through her credit card account and was properly swiped on her due dates as well as the new policy term.
We did not receive a request from the insured to stop the withdrawals. However, we did receive a signed cancellation request from the insured on 5/21/18 and have processed her request as well as reversed the payment of $210.71 back her credit card account.
Our customer service representatives have spoken with Ms. recently regarding her cancellation and requested to send her refund to the address listed on the policy.
Please feel free to contact our company if any further information is needed
Sincerely,
Windhaven Underwriters, LLC
(The consumer indicated he/she DID NOT accept the response from the business.)
No, this is a lie..it was my bank account and there was no swiping it was ach drafts, I have not received a refund, and this is all lies, I want my money back..they are crocked and need to be shut down. They debit my account early as their error and do not want to admit their wrong doing, they can mail my refund.
May 29, 2018
Revdex.com
RE: *** N. ***
Revdex.com XXXXXXXX
Dear Sirs:
Thank you very much for your recent inquiry regarding the above-mentioned insured client.
We apologize for any misunderstanding there might have been between Ms. and the company, however as previously responded prior to this new inquiry. The refund of $210.71 was refunded in full back to the credit card on file and a bank confirmation of transaction on 5/24/18 was received.
Please let us know if we let know if any further information is needed.
Sincerely,
Windhaven Underwriters, LLC
Document Attached***
Just TO LET YOU KNOW I finally received my refund today, and cancellation docs in the mail yesterday, 5/29/18, refund on 5/30, this shows you the integrity of this company. If they would have just cancelled this transaction due to their error, I would have never informed you of their bad practices and customer service. Their hold times to speak with a representative are way over an hour hold time, which is very bad business.
I was involved in an accident and have had trouble getting in contact with anybody regarding the claim, numerous calls and emails sent and no response
I was involved in an accident on 5/5/18 I made a claim that same day, I received a claim number from the representative and she advised me to email pictures of my vehicle to an email address she provided me, she said somebody would contact me in about 2-3 days to further discuss the claim or any questions I might have. It's been 10 days and after numerous phone calls and email messages I have not been able to get into contact with anyone. When trying to call the number 800-919-9114 nobody answers and you are waiting for over 30 minutes. I'm reallly needing to get my vehicle fixed as soon as possible. My claim number is CTX18018036, I managed to see some information online but the only thing that they put on there was the adjuster name Taylor Gail, I've even tried reaching his extension directly when calling but no one answers, I've left voicemails but no one has returned any of my calls.
I am just wanting somebody to contact me regarding my claim whether it be my email or phone call!
To whom it may concern. We are in receipt of your correspondence. Multiple calls were placed to the complainant but no message was left as the complainant's voicemail box was not set up. At this time, we have a photo estimate on file and payment will be issued to the complainant. Thank you for allowing us to respond.
(The consumer indicated he/she ACCEPTED the response from the business.)
lying to consumers about services they offer on their billing cycles and collecting their money and refusing to cancel and refund.
5/15/2018 purchased auto insurance with the understanding I would be able to pay a small fee to change due date, upon the company agreeing that was in fact allowed, the payment was submitted with them via online and that In would simply need to get in touch with customer service to submit that request. Upon doing so, I was then told after payment was made, that is not allowed until renewal of policy. However, policy was purchased with the agreement that the due date could be changed with a minimal fee due at the time of service.
I am simply looking for them to honor the agreement of being allowed to pay the minimal one time fee to change due date as I was guaranteed by their agents via phone.
May 17, 2018
Revdex.com
RE: ***
Revdex.com: 90445651
Dear Sirs:
Please be advised that we thoroughly reviewed our insured's policy and found no records of her contacting us regarding her request.
We'll be more than happy to accommodate her billing schedule within the equity period. Please have her reach out to our customer service department.
Please let us know if any further information is needed.
Thank you very much for all your help and support.
Sincerely,
Windhaven Underwriters LLC
(The consumer indicated he/she DID NOT accept the response from the business.)
I would be happy to provide a copy of my phone records as proof that I spoke with their online chat servic and Robert their rep hung up the chat line, their local office in kissimmee, fl and spoke with Olga and phoned their customer service line as well.
Document Attached***
I have provided documentation that another insurance company was retained and they are refusing to refund any monies owed effective the new policy with Geico. I have provided declaration and they are still refusing to refund for the dates covered by the new policy.
A new vehicle was purchased and tags transferred to an acura 2015 as can be confirmed with the Dmv of osceola county in Florida.
July 18, 2018
Revdex.com
RE: ***
Case # 90445651
Dear Sir:
Please be advised that our company has processed the removal of the 2014 Toyota due to duplicate coverage effective on 5/27/18 and the cancellation of the policy effective on 6/14/18 because the 2007 BMW has been repossessed by her financial institution. Unfortunately, we have no cancellation refund to send to Ms. Merryfield, the policy has been canceled with an earned premium due
Please feel free to contact our company if any additional information is needed
Respectfully
Windhaven Underwriters, LLC
unpaid claim
My vehicle was involved in an accident on 4/8/2018 and claim was filed, I had started having communication by Emil with a Beatriz Gray at Windhaven after a few back and forth the email stopped coming 3 1/2 weeks passed *** and after multiple attempts via email and voice mails I began calling and after being left on hold for 22 mins two times in one day I am fed up my car is total loss and I ***'t know what else to do. The last time I called I was able to give a claim number I was put on hold for 20 mins I finally gave up and when I called back I got a m sssage that they were closed please help I have a total loss vehicle in front of my house and want answers
Want to know what's going on with my claim
To whom it may concern, we are in receipt of your correspondence. At the time of this response, our total loss adjuster has contacted the complainant and his lien holder and efforts are underway to bring the claim to an amicable resolution.
Thank you for allowing us to respond
From: Melody ***
Date: Mon, Jun 11, 2018 at 3:17 PM
Subject: Re: Revdex.com Complaint Case# 90445546 (Ref#XXX-XXXXXXXX-XXXXXXXX-X-XXXX)
To: Gwen ***
Good afternoon Mrs *** as of today's day I have not received any feedback from insurance company regarding my check last time she sent me any feedback was June 4 and I've sent at least 11 emails and voice mails just asking for a call back I just ***'t comprehend how a business as big as that totally ignores the same people they are supposed to help they mailed check to wrong address
Mr. confirmed via telephone that he received the check from Windhaven.
To whom it may concern, we are in receipt of your correspondence. At the time of this response, the check sent via UPS next day air mail was confirmed as delivered to the complainant on 6/26/18. Thank you for allowing us to respond.
I was not be made whole upon my loss due to cap issue. I was cut a check and allowed to keep my car. I am now being asked to pay sale tax?
OPTXXXXXXXX-XXX
Adjuster Name: ***
After 5 grueling months. The claim was finalized. I received a check for my loss and allowed to keep my totalled car. I was asked to submit paperwork in order to process salvaged title with state. When title was returned to me, it was returned as property of Windhaven along with a bill of sale as if Windhaven was selling my own car back to me. Now the state is asking that I pay approx. $500 in sales tax. Why should I pay sales tax on a car that I already paid sales tax on? The salvage title should have been sent to me under my name, not Windhaven. Now, the adjuster has not returned my calls in one week even though he submitted a request for a supervisor to call me back within a day. He even hung up the phone on me while I was still speaking. I've had to deal with his smug attitude throughout the entire process.
I just need someone to explain to me why the title did not arrive with my name as registered owner?
To whom it may concern. We are in receipt of your correspondence. A call was placed to the
complainant's number provided and a voicemail message was left requesting a call back from he complainant in order to discuss and address the issues brought forth. Thank you for allowing us to respond.
(The consumer indicated he/she ACCEPTED the response from the business.)
Involved in an accident in which Windhaven policy holder was found liable, Windhaven has not found resolution in a timely manner.
On 3/22/18, my vehicle was involved in a car accident in which a Windhaven policy holder was found liable. I was told to not move my vehicle from the lot it was towed to by a Windhaven adjuster but was charged over $300 for storage and towing, which will not be reimbursed. All calls are said to be monitored and recorded, it is said that messages left before 2p will be returned same business day, however, this has never happened. I have had to contact Windhaven on several occasions via phone and email to get an answer and even then, the answers given are not what Windhaven follows. I have been without my vehicle for over 45 days, I have not gotten a rental car, I have had to pay for towing, and now am being told I am expected to pay out of pocket for parts. The windhaven adjuster assured me on several occasions my car would be restored to the deiveable manner it was in prior to the accident at no charge to me. The body shop has had to contact me because they could not get in contact with Windhaven in regards to supplements and now I am being told, as stated above, that I would have to come out of pocket for repairs although the responding officer and Windhaven determined the other party, the Windhaven policy holder liable.
I would like the repairs to my vehicle to be covered as stated they would by the Windhaven adjuster, Tristian Smith, fully and in a timely manner.
To whom it may concern, we are in receipt of your correspondence. on May 14, 2018, a supplement
payment was issued to the complainant and her shop of choice PETE MOORE VOLKSWAGEN; please allow 7 business days for receipt.
Thank you for allowing us to respond.
GARBAGE. Thank god I never had an accident under their policy because they are garbage. You literally can't get anyone to help you. Anyone who gives this company a good review is being paid or they are being held at gunpoint. How they're still in business is beyond me. If there were a negative star rating, I would use it. One star is just waaaaaaaay too generous.
At Windhaven, we take great pride in providing the best service possible with every customer interaction. We appreciate you taking the time to bring this matter to our attention and allowing us the opportunity to respond. Please provide us with your claim number so we may review and respond to your concerns.
Someone was in touch with me, so thanks for that. But suddenly when I mentioned that I had been charged for another insurance term, I lost all communication with them. My agent sent WindHaven a letter of cancellation a month in advance. I couldn't do it through the customer portal, so she did it for me (I have all the documents for proof). But I guess they ignored it and charged me anyway. I had to call my bank and file a claim and even put a stop payment. Honestly, WindHaven shouldn't be allowed to do business with anyone, I feel like I have been scammed and they were just stealing my money. And apparently they didn't have enough and stole more of it once my insurance term was over.
Thanks for nothing.
Windhaven won't cancel policy, so I have two car insurance companies for one car.
I have been trying to cancel my policy with Windhaven for a month now. I found a company with cheaper insurance (Progressive.) I sent in the paper work (Cancellation Request/ Policy release form)and proof of my new insurance (4/11/18). I was told it will be cancelled in 48 hours. I checked a few days later and my policy is still active. I go back and ask why my policy is still active. Naturally, I get the run around and was told it will be cancelled in 48hours. They try to debit my account. I call and was told it will be cancelled soon. It wasn't. Long story short, it's now 5/07/18, my policy is STILL ACTIVE! THEY ARE STILL TRYING TO DEBIT MY ACCOUNT AND I WAS SENT PAPER WORK FOR AUTOMATIC RENEWAL. I have also made a complaint with Department of Financial Services.
My policy cancelled!
May 17, 2018
Revdex.com
RE: ***
XXXXXXXX
Dear Sir:
Please be advised that above mentioned policy has been cancelled as per insured request effective on 4/11/18
Please let us know if any other information is needed
Sincerely
Windhaven Underwriters, LLC
(The consumer indicated he/she ACCEPTED the response from the business.)
Lies. The cancellation papers they sent all have different days but all the envelopes had one date (May XX XXXX- thank you post office). Hahahah!!! After I filed a complaint with the Department of Finance services and Revdex.com, they cancelled the policy. They sent renewal papers, new bills, and have tried to debit my account. All of this happened between April 11,2018- May 14, 2018. I sent them paper work to cancel my policy and stop automatic withdrawals. They didn't so I had to file complaints and have my bank block them.
I have been with Windhaven Auto Insurance for 7 years and when I tried to make my payment the other day of $268.39 their website which they just updated is asking for a payment of over $700 dollars and says I am behind by $501.00. I called my insurance underwriter and he said they are incorrect. Both my underwriter and I have tried to contact the insurance company as to why they are showing the wrong amt and all they say is our systems are down, I cant help you and I guess you just have to pay what it says , which my adjustor says is a completely wrong amt. The insurance company will not help myself or my underwriter at all. They just want my money and it is their job to provide customer service and explain my policy to me. As wellas admit to their mistake and fix the amounts due.
Product_Or_Service: Auto Insurance
Billing Adjustment I want Windhaven insurance to do their job and correct their billing so I can make my monthly payment without a lapse in coverage or a suspended license.
May 17, 2018
Revdex.com
RE: ***
Revdex.com XXXXXXXX
Dear Sir:
Please be advised that above -mentioned policy has been corrected and Ms. was able to make the correct installment payment for the amount of $268.49, her next installment payment is due on 6/3/18
Thank you very much for all your help
Windhaven Underwriters, LLC
This company is the worst! They should NOT be in business!!!!! Do not patronize THIS COMPANY!!!! Their insured caused damages to our property in Dec 2017.
It is now May 2018 and we have yet to hear anything from this company even though we have submitted all that was requested! ZERO STARS
Mrs. Thank you for taking the time to provide us with this feedback. We take customer service seriously and would like to address all your concerns. Please provide us with your claim number and contact number so we may contact you immediately. An email has also been sent to you requesting this information. Thank you for allowing us to respond.
I was in a car wreck. They are the at fault parties insurance provider. I have had no help resolving the issue and will not respond to me.
I was involved in a car wreck on April 10 at about 930 in the evening I was at a stoplight a dead stop trying to turn left. It was a car next to me as well as the stop light you both were here in the back and my passenger *** the other cars driver side by a man who said his brakes failed. The car was covered by Wenhaven insurance the passenger *** the asphalt car that hit us got out and ran the driver stayed driver did not have any documentation either so I did the report everything the police asked the next morning I contacted Geico insurance company they called Wenhaven to start a claim I patiently waited about five days and then tried to contact them I was told my adjusters name is *** Lisa so I got his contact information is extension I called about 10 times left 10 voicemails still no response finally I called they go back they were able to get me in touch with Mr. lees. I am mediately got a quote over to him from the body shop he told me that "wasn't good that I needed to use their preferred body shop so I also went to this body shop after looking at the body shop I cannot believe that this is their preferred shop they use they ***'t even have a paint booth let alone my car is brand new and I do not wanna void my factory warranty so therefore I would like to pick and choose what bodyshop I use. The quote I got from the first body shop was about $2400 he told me that was too much. So like I said I want to their preferred body shop it was a week ago I have not heard anything from the body shop and I have not heard anything from Haven and I am getting very frustrated with the matter you can't understand this is how people handle business. I just want my car fixed.
I'm seeking my car being fixed by the body shop of my choice or one that is for accredited so my warranty is not voided also I would like to become and said for the time that I have missed work because I had to run here to get an estimate I had a run now to get an estimate and also had to take this time during the day to contact them and sit on hold and wait to get transferred to this person and that person end up with just leaving a voicemail with no calls back I would also like my car fixed as soon as possible or I would also like a rental why my car is in the shower or I would like to be paid for the days that I have to miss work because of not having transportation
To whom it may concern, we are in receipt of your correspondence. The complainant can take his vehicle to his shop of choice, we will send an appraiser to write a supplement for any damages in excess of our initial estimate that the body shop may find. In regard to rental, rental is conducted on a reimbursement basis. Once the rental receipts and the lost wage documents are received, they will be addressed. Thank you for allowing us to respond
It had been over a week and I have asked them to cancel my policy and I am getting the run around from this company.
Problem date: April 18,2018 Policy #TXESXXXXXXXX $130 a month. I have asked them over a week ago to cancel my policy. First they told me to contact my broker which I did, the broker sends me the cancellation papers, I fill them out, nothing done, I contact them and they say it takes 5 business days. Here it is on the 5th business day and still nothing. I keep getting them saying to check tomorrow. I have found another insurance company and I am worried that they will withdraw money from my account for a policy that I no longer want and have asked them numerous time to cancel.
I just want them to cancel the policy and not withdraw any money from my account.
We received Mr. request for cancellation of his policy on 04/18/18 and it was processed within 5 business days. He was due a refund and it was issued and sent on 04/27/18. There was no additional money withdrawn from Mr. account.
Simple rear-end collision repair took over a month for insurance to approve, and now they are delaying rental car reimbursement.
Rear-ended by gentleman carrying Windhaven insurance 2/23/2018. Required by Windhaven to drive across town to get an estimate by "their shop' which I did on 3/1/18. Claim number WINDXXXXXXXX-XXX It was approved on 3/5/18. My vehicle entered my shop of choice at 3/19/2018. I was required to rent a car on my own with the promise to be reimbursed up to $25 a day. (In writing) I confirmed the turn-around time of reimbursement was told that checks were cut "the day they receive the receipt."
3/19/18 Supplement was submitted to insurance for extra damage not listed on estimate.
3/20/18 Notified Windhaven that supplement had been sent
3/23/18 Emailed Windhaven to check on supplement
2/26/18 Emailed Windhaven because of no response
3/26/18 Called supervisor because I was not getting replies
3/26/18 Informed by Windhaven that there is no record of supplement. Windhaven contacted shop, and shop resent.
3/28/18 emailed Windhaven to check on Supplement. Informed that it doesn't go to adjuster and will take several days
3/29/18 Reminded Windhaven that I am in a rental car and check on repair time
3/30/18 Asked Windhaven for phone number on adjuster to ask if supplement has been approved
4/3/18 Asked for update on approval
4/3/18 Assigned a new appraiser because first one "refused to drive the distance to the shop"
4/9/18 Called shop - they never heard from new adjuster. Shop called adjuster, adjuster never heard about claim. Shop called Windhaven and verified submission of claim. Windhaven made an error and re-submitted supplement to adjuster.
4/10/18 Adjuster visited shop and wrote approval which was sent to Windhaven
4/10/18 Notified by Windhaven that approval could take several days
4/12/18 Windhaven called me to say supplement has been approved and extra check is being sent to shop
4/12/18 I called shop and they verified receipt of approval and ordered parts. Parts estimated to be delivered 4/16/18 and repairs to be complete on 4/20/18
4/20/18 Repairs complete. Return rental car and submit receipt of rental car totaling $961.47
4/23/18 Re-submit receipt due to no reply
4/24/18 Submitted Receipt third time and reminded Windhaven of their commitment to reply same day to messages left before 2pm.
4/24/18 Windhaven confirmed reception of receipt and states that they need to confirm rental car days with shop
4/25/18 Told Windhaven that the dates of rental car will match the dates of my vehicle being in the shop.
The delay of my vehicle repair was unacceptable. The accident was not my fault and it should not require this much customer communication to do a simple bumper repair. I need the promised reimbursement for the rental car cut in the timeline suggested over the phone. (The day the receipt is submitted) It is unfair to be accused of using the rental car beyond the repair dates based on how this claim was unnecessarily drawn out. I should not be ignored further.
I am seeking the full reimbursement of the rental car totaling $961.47 within the week, based on the fact that I was informed that a check would be approved the day that the receipt was received, which is 4/20/18
To whom it may concern. We are in receipt of your correspondence. A rental reimbursement check has been issued to the claimant for the full amount incurred by the complainant.
Thank you for allowing us the opportunity to
respond
(The consumer indicated he/she ACCEPTED the response from the business.)
Received full reimbursement for rental on May 4, 2018. I credit Revdex.com and the Florida Department of Insurance Regulation for Windhaven's swift response.
Company dragging its feet in paying claim
On 3/26/18 my parked car was hit by one of Windhaven's insured. The car's axles were broken so it was towed to the city storage. On 4/4/18 after getting the driver's insurance information, I filed a claim with Windhaven. I sent them all the information they requested and the last time I was able to get t through to the adjuster she told me I would just have to wait as there were 5 other cars involved. That was over 2 weeks ago and since then she has not responded to my calls or emails. In the meantime my car is being sold by the city storage as I do not have the financial resources to get it out of storage.
I just want Windhaven to pay me a fair price for my car right away
To whom it may concern. We are in receipt of your correspondence. As the Windhaven policy has
a Policy Limit of $10,000, and there are multiple parties involved, we are unable to address the complainant's damages or issue any payments until all parties have presented their damages. Payments will be issued on a pro rata basis once all parties present their damages.
Thank you for allowing us the opportunity to
respond
(The consumer indicated he/she DID NOT accept the response from the business.)
What they are basically saying is that they can hold my claim up until all parties have presented a claim, which could be months or never. In the meantime I am without a car and not able to have my car released from storage and will be liable, under Florida law for all storage charges which will then hold up any future tag applications I may do until all storage charges are paid.
To whom it may concern. We are in receipt of your correspondence. We are unable to address the complainant concerns at this time as we are awaiting all parties to present their damages. Payments will be issued on a pro rata basis once all parties present their damages.
Thank you for allowing us the opportunity to
respond
(The consumer indicated he/she DID NOT accept the response from the business.)
Business is not proposing any resolution. Again, they are holding up my claim and, according to what they are saying, can hold it up indefinitely. Guess I have tried enough to resolve this in an amicable manner and it's now time to get an attorney involved.
I was involved in a car accident where my car was rear ended in parking lot. Two witnessed came forward and confirm that the other driver was at fault
I reached out to windhaven insurance the day of the accident 4/6/2018. I received a return call on 4/10/2018. I provided my explanation on what happened, who was at fault, witness information, and pictures to support claim. I have been contacting my assigned rep *** at XXX-XXX-XXXX Ext 8022 for the last 9 days at 3 times a day. I have not received a return call. I did speak with an individual on 4/17/2018, who stated that their client has not returned their call and statement from the client is needed for the investigation. I was informed that the client has up to 30 days to respond. Meanwhile, I am paying DAILY for a rental car for a accident that was not my fault.
I am simply asking that my claim be honored and my vehicle be fixed. I cannot accept them saying that I will have to wait until their client is able to contact them at their leisure when I am paying hundreds of dollars for a rental car.
At the time of this response, we are pending contact with the complainant's and our insured's witnesses in order to obtain their version of events. We are still currently investigating this loss in effort to establish liability. Thank you for allowing us to respond
The auto adjuster for my claim has not returned any of my calls. My car was hit on 04/03/18. She(***)has not returned any of my calls.
On April 6th, 2018, I made my first call to the claims/auto adjuster. It was sometime after 2PM when I called. I heard the voicemail and was told that any calls after 2 PM would be returned the next business day. I assumed that would be the following Monday. I received no call. I called claims on the 10th to find out why I did not get a call. I was told that I had called customer service and there was nothing she could do. She put me through to the adjusters voicemail. I left another message for *** and reminded her to call me. I also sent an email, and in both cases, no response whatsoever. I called yesterday to Old American County Mutual Fire Insurance Company for help, they told me to call claims. I did and I told them my complaint. Again, I was told "there is really nothing we can do", so I asked for someone higher up, and was told that *** would call me. I asked when, she said, "before five." I complained about the wait time (about 3-4 hours after I spoke to her) and was given the excuse that sometimes some of his calls are long. He did not call. I need to know the status of the claim and when my car will be fixed.To the best of my knowledge, it is still at the wrecking garage in Fort Worth, TX. I am in a second week of car rental, which I really cannot afford, and no one is communicating with me. I am very upset about this, and that is why I am coming forward with this complaint. I feel that the treatment has been worse than shabby. What can you do to help me? The accident occurred on 04/03/2018. A damage assessor spoke to me on the 4th, and he assessed the damage on the 5th. He gave me no damage information, just said I'd have to speak to the claims adjuster (***). My name is ***, and I live in Burleson, TX XXXXX. Please help me.
I want Ms., my claims adjuster to contact me with a detailed explanation of my car's status: where it currently is (not sure if it is still at the wrecking garage); estimated damage; that if still at the garage, what arrangements need to be made to get it to a repair shop; estimated time for repair; anything else I need to know/do explained in detail, and if at all possible, at least an apology for non communication. I would also like help with the rented vehicle, even though my plan does not cover that, because Miss *** has not contacted me at all about the status of my own car, and therefore, I ***'t know how long I'll have to keep this rental car. I need transportation for my work, and I am not earning much income.
To whom it may concern, we are in receipt of your correspondence. At the time of this response, contact has been made with the complainant and a claims payment for repairs of the complainant's vehicle has been issued. Thank you for allowing us to respond
(The consumer indicated he/she ACCEPTED the response from the business.)
I did get a call the next morning (day after having filed the complaint). The supervisor was very kind and understanding, extended his apologies more than once for the negative experience that I had encountered. Later on, I heard from a Ms. Jasmine (***'t remember the last name), and she told me everything I needed to know about my car up to that point. To this day and hour, I have not, that is never. heard from Ms. Deanna Kelley to explain her lack of communication. I ***'t whether she is still with the company or not, and unless there is a specific reason, it appears that she couldn't care less. However, I am very glad at the responses that I have had, it makes me feel vindicated. Thank you.
To whom it may concern, we are in receipt of your correspondence. On June 21, 2018, contact was made with the complainant and the requested market valuation was emailed to her address on file. The complainant confirmed that she received it. Thank you for allowing us to respond
Document attached
Windhaven Insurance Company has not yet mailed the check for $5475.00 to Lendmark Financial Services.
I signed a power of attorney form to release my 2010 Honda Insight Hybrid to Windhaven Insurance. I called in and asked how long it would take for Lendmark to receive the insurance check and was told by Ralph Velasquez that it usually takes 24 to 48 hours. I explained that I could not get another car until that issue was settled. He reassured that it would be about 24-48 hours.It has been a few weeks since I heard that.Today is July 30, and Lendmark has not received the check, because I received a call from a Lendmark associate on July 28, asking about it. When I was first told about the 24-48 hour delivery, I contacted Lendmark within a few days to see if they had received the check. I was told no. I called Lendmark the following week, same answer, no. I then called Windhaven again, and told the person I spoke to what I had been told by ***. I was connected to him, and he said he would check with Copart, the company that picked up the car, and get back to me. I did not hear back from him that day by phone, nor email. Taking into consideration that he was busy, I waited and called 1 or 2 days after. He apologized for the delay, asked to put me on hold while he checked. When he got back to me, he said that Copart informed him that they had to take an image of the form I signed and then mail the check to Lendmark. I honestly ***'t remember the date that I made that call and received that answer, but I think it was between late June and mid July, 2018. I think it was about two weeks ago that I called Lendmark to see if they had received the check and I spoke to an associate. He said they did not receive it and that the insurance company told him that they were waiting on my signature before they could image the form and mail the check. I told him that it was a lie, that I did sign the form, etc. He assured me that he knew I had signed the form, they, the company was just moving a little slow. I have placed a call to Windhaven this morning, and left a message for *** around 9:02 CST, for him to contact me TODAY. If the issue gets settled, that will be good. I wanted to give them a chance as a company to act ethically before filing a complaint. This is what I have done in the past as well. I currently have no car and my business has suffered greatly because of that, and I do not have access to public transportation where I live. In addition to the strain on my business, I do not live in walking distance to any stores, post office, etc., so unless I can get a ride to these places, I have to walk an hour or more to get where I need to be.To be honest, I feel that because of the way things have been handled, they as a company should pay the entire amount to Lendmark, instead of just $5,475.00. I hope that this will be the last complaint filed by me against this company, I ***'t want to complain or make things hard for Windhaven in any way, but I need this issue resolved immediately. Thank you.