We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience with your purchase. I have...
gone ahead and refunded you for this order. Please allow 5-10 business days for your refund to process back to your original form of payment. You don't need to return the item, we apologize again for the inconvenience.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact. Thank you for your patience and understanding, and thanks for shopping on Wish!
Initial Business Response /* (1000, 5, 2015/05/15) */
Hello,
Here is the refund confirmation information we have on this order, voiding the purchase to the card ending in 6052:
Amount $25.00 USD
Transaction Date Apr XX XXXX, 06:22 PM PDT
Order ID XXXXXXXa1cXXXXXXd56a3d9a
Status...
Voided
Processor Authorization Code XXXXXX
For more information, please contact your bank or payment processor.
Thank you,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not voided the amount was taken from my bank $25.00. I have confirmation and documentation available. In addition I have the email communication between wish and myself with them giving a totally different answer stating they would refund the transaction .
Final Business Response /* (4000, 9, 2015/05/22) */
Hello,
Sorry for the confusion on this issue. Our records indicate that we have refunded this order for you, and we will provide a text copy of the records from our payment processor here:
Amount $25.00 USD
Transaction Date Apr XX XXXX, 06:22 PM PDT
Order ID XXXXXXXa1cXXXXXXd56a3d9a
Status Voided
Processor Authorization Code XXXXXX
CVV Response Not provided
As our records indicate that this has been refunded and voided, we cannot take any additional action on this issue. We apologize for this inconvenience.
Thank you,
Wish Dispute Resolution
Final Consumer Response /* (4200, 11, 2015/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still have not been refunded no record of void just a charge from wish on my bank
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
My apologies for any confusion. Wish will never place an...
order without a user's authorization.
For an order to go through, a user must add a product to their cart and authorize the order. The following actions must be taken by the user prior to the order being processed:
* On our website: Click "Checkout."
* On our apps: Tap and slide on "Slide to Pay."
Other steps may be required depending on a user's choice of payment method, such as Paypal or Apple Pay.
After placing an order, we display an order confirmation to ensure that, if an order is placed accidentally, a user is notified immediately and able to take any appropriate actions.
If this order was placed by mistake, you can request a refund by doing the following:
On Mobile
1. You can contact our support team directly from your Order History page:
2. Find your transaction on this page.
3. Tap on the big blue "Request Refund" button.
4. Describe your issue and tap “Ask Question .”
On Web
1. While logged in, go to your Order History page: [redacted].
2. Find the item you're looking to contact support about.
3. Click "Contact Support," located under the item's name.
4. Select the topic "Request Refund."
5. Describe your issue and click “Ask Question .”
This will open a support question with our customer service team. We should be able to respond within 1-2 days.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Sorry to hear that your items never arrived. We have gone ahead and issued a refund...
for the following items from order [redacted]:
Cartoon Animal Baby Hooded Bathrobe Bath Towel Bath Terry Bathing Robe
Men Body Slimming Tummy Shaper Belly Underwear shapewear Waist Girdle Shirt
Enlargement Extender Soft Silicone Sleeve Sex Toy
Most refunds process in 5-7 days, but some can take up to 14 days. If you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.
If you would like to re-purchase the items, you can do so here:
[redacted]
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
I apologize for the inconvenience with your purchase.
Wish is a platform bringing together thousands of merchants and customers for the best possible selection of products and prices across the globe. We rely on customers like you to provide feedback so we can continue to maintain a platform of high-integrity merchants with the best possible products. While Wish connects customers with merchants, the merchants are ultimately responsible for the products they sell on our platform.
We are therefore unable to reship items.
I hope we’ll have the opportunity to provide a much better experience with a future purchase.
Initial Business Response /* (1000, 5, 2015/01/21) */
Hello [redacted],
Sorry for any inconvenience or confusion on this issue. However, Wish will not offer a refund for any items that reach two criteria:
-Wish's tracking system marks this item as delivered.
-An independent tracking...
system (such as USPS, FedEx or UPS) marks this item as delivered.
Unfortunately, it appears the order number that you provided is not a valid ID number. If you would like to provide a new order ID to us at [redacted]@wish.com, we can look into this issue for you. However, please be aware if your item is marked as delivered by both systems, you will not be eligible for a refund by Wish at this time.
Thank you,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They already did refund me but I also want the package delivered it was their error and they guarantee their shops that they put on their website
Final Business Response /* (4000, 9, 2015/01/26) */
Hello,
Sorry for the confusion on this item. If the item has been refunded, we cannot re-ship this item without you repurchasing it. Our 100% guarantee reflects that we will refund you if something is wrong with your order, not that you will always get the correct item.
Please repurchase this item if you would like this item re-delivered.
Thanks,
Wish Dispute Resolution
Hello [redacted],
padding: 0px; font-size: 14px; font-family: proxima-nova, sans-serif; border: 0px;">We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for the inconvenience. Could you please provide the following information so we can help locate the order placed on September 20 that you cannot locate?* Order ID (it starts with a [redacted] and you can find this on your order confirmation email)* Full name as it appears on your Wish profile* Last four digits of the credit card used to place the order AND the exact date and amount of the charge in US Dollars * If you used PayPal please provide the Unique Transaction ID which can be found on your PayPal statement
This should help us find your account and help you further. Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
If you paid using a prepaid card, most banks will either process your refund to the...
original card or provide a replacement. If you've lost your prepaid card and must provide a proof of purchase, please use our order email confirmations as your receipts.
Unfortunately, we're only able to apply refunds back to your original form of payment and we cannot issue refunds to a different card or a different account.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Initial Business Response /* (1000, 5, 2015/08/14) */
Hi,
We want you to be entirely satisfied with your order on Wish. We're sorry that your shopping experience on Wish did not meet your standards. If you need to request a refund for any reason, please contact our support team directly:...
### On Mobile
1. You can contact our support team directly from your Order History page:
2. Find your transaction on this page.
3. Tap on the big blue "Request Refund" button.
4. Describe your issue and tap "Ask Question."
�!(http://i.imgur.com/BMKH0df.png)
### On Web
1. While logged in, go to your Order History page: �http://www.wish.com/transaction.
2. Find the item you're looking to contact support about.
3. Click "Contact Support," located under the item's name.
4. Select the topic "Request Refund."
5. Describe your issue and click "Ask Question."
�This will open a support question with our customer service team. We should be able to respond within 1-2 days.
Thanks,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because u make it impossible to return items.and I have 48 items. U want them indevidully boxed! And ur policy says u give refunds to original payments only! So I never get a refund cause the card is canceled and a new one was updated.u say my bank can reroute the payment. Untrue! My bank cannot re route my refund payment.so u need to change ur policy.
Final Business Response /* (4000, 9, 2015/08/19) */
Hello,
Sorry for the confusion on this issue. As indicated, we are unable to refund only the the original payment method of the item. Please keep in mind that this information is clearly covered in our refund policy here: https://www.wish.com/return_policy
Thank you,
Wish Dispute Resolution
Final Consumer Response /* (4200, 11, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It redicules.ur stores r advertising 925 sterling silver.I was under the apsumption that I was buying sterling silver 925. When the store should say the jewlerys plated. I fell ripped off! And u guys won't fix what the store prints..and ur refund policy needs to be changed.cause u burned so many people on other refund.
Hello [redacted],
Apologies for any inconvenience. I understand your frustration. Unfortunately, it looks like the dispute is still under review by your bank. At this time, I am unable to refund you with the dispute still in review. Please send us proof from your bank that the dispute has been dropped.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
I’m following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and I’m looking forward to helping you resolve this issue.
I apologize for the discrepancy you experienced between the...
prices in our ads and in the app. Wish has a regularly changing and dynamic marketplace where merchants have the ability to change the prices of their items. While we strive to ensure our ads are completely reflective of any price changes, it’s possible that the merchant has changed the price or it’s no longer available at the price in the ad. I appreciate you letting us know and I’ve sent your feedback to the appropriate internal team for follow up.
Again, I want to apologize for any inconvenience this issue may have caused. I’ve gone ahead and issued a $5 Wish gift card to your Wish account, I hope that helps! The Wish gift card will be automatically applied towards your next purchase. Please note, it cannot be used towards shipping costs.
If you have any further questions or concerns, please do not hesitate to contact us.
The company still has not responded to my returning the purchased item and has not submitted a refund for the item. I would never order from this company again.
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We are so sorry to hear about the recent damaged items you...
received. Can you let us know the affected order number so that we can process a refund for you as soon as possible? Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Best Regards,
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.With the provided information, I was able to locate the $406.03 charge to order...
[redacted]. To view this order, please login via email, [redacted], into the Wish App.Once logged in, you can view the order here: [redacted]Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a...
Wish customer and are looking forward to helping you resolve this issue.
I am happy to help answer any questions you may have.
I’ve read through a few of your conversations with support and see you were asking about the free item. To clarify, the item is free but you will still need to pay for shipping. Therefore, we require you to enter in your payment info. I
If you do not see PayPal as your payment option, could you please send us a screenshot of what you’re seeing available as payment options. This will help us investigate.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [email protected]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Initial Business Response /* (1000, 5, 2014/06/03) */
Hello [redacted],
We apologize for this inconvenience. We see that you have changed addresses since placing your order, therefore we have refunded this transaction for you. Please allow up to 10 business days for the refund to appear on...
your account.
If you require any further assistance, please feel free to contact us at [redacted]@wish.com
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
It looks like your last transaction triggered an alert for...
possible unauthorized use, which declined, canceled, and refunded your order. We've gone ahead and placed a temporary hold on your account to protect your financial data.
In order for us to keep Wish a safe shopping experience, we will just need to verify that you are the cardholder in order for us to remove this hold from your account.
Some customers will send a screenshot of the charge/refund from Wish that they see in their card, PayPal, or bank account statement. We do not require you to share any private information, such as credit card or bank account number. Just be sure it includes all of the following:
* Line showing Wish/Context Logic transaction
* Date of the transaction
* Amount of the transaction
* Currency of the transaction
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact. Thank you for your patience and understanding, and thanks for shopping on Wish!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience with your purchase. I have...
gone ahead and refunded you for this order. Please allow 5-10 business days for your refund to process back to your original form of payment. You don't need to return the item, we apologize again for the inconvenience.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Support Team
[redacted]
Initial Business Response /* (1000, 5, 2015/05/15) */
Hello,
Here is the refund confirmation information we have on this order, voiding the purchase to the card ending in 6052:
Amount $25.00 USD
Transaction Date Apr XX XXXX, 06:22 PM PDT
Order ID XXXXXXXa1cXXXXXXd56a3d9a
Status...
Voided
Processor Authorization Code XXXXXX
For more information, please contact your bank or payment processor.
Thank you,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not voided the amount was taken from my bank $25.00. I have confirmation and documentation available. In addition I have the email communication between wish and myself with them giving a totally different answer stating they would refund the transaction .
Final Business Response /* (4000, 9, 2015/05/22) */
Hello,
Sorry for the confusion on this issue. Our records indicate that we have refunded this order for you, and we will provide a text copy of the records from our payment processor here:
Amount $25.00 USD
Transaction Date Apr XX XXXX, 06:22 PM PDT
Order ID XXXXXXXa1cXXXXXXd56a3d9a
Status Voided
Processor Authorization Code XXXXXX
CVV Response Not provided
As our records indicate that this has been refunded and voided, we cannot take any additional action on this issue. We apologize for this inconvenience.
Thank you,
Wish Dispute Resolution
Final Consumer Response /* (4200, 11, 2015/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still have not been refunded no record of void just a charge from wish on my bank
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
My apologies for any confusion. Wish will never place an...
order without a user's authorization.
For an order to go through, a user must add a product to their cart and authorize the order. The following actions must be taken by the user prior to the order being processed:
* On our website: Click "Checkout."
* On our apps: Tap and slide on "Slide to Pay."
Other steps may be required depending on a user's choice of payment method, such as Paypal or Apple Pay.
After placing an order, we display an order confirmation to ensure that, if an order is placed accidentally, a user is notified immediately and able to take any appropriate actions.
If this order was placed by mistake, you can request a refund by doing the following:
On Mobile
1. You can contact our support team directly from your Order History page:
2. Find your transaction on this page.
3. Tap on the big blue "Request Refund" button.
4. Describe your issue and tap “Ask Question .”
On Web
1. While logged in, go to your Order History page: [redacted].
2. Find the item you're looking to contact support about.
3. Click "Contact Support," located under the item's name.
4. Select the topic "Request Refund."
5. Describe your issue and click “Ask Question .”
This will open a support question with our customer service team. We should be able to respond within 1-2 days.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Support Team
[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Sorry to hear that your items never arrived. We have gone ahead and issued a refund...
for the following items from order [redacted]:
Cartoon Animal Baby Hooded Bathrobe Bath Towel Bath Terry Bathing Robe
Men Body Slimming Tummy Shaper Belly Underwear shapewear Waist Girdle Shirt
Enlargement Extender Soft Silicone Sleeve Sex Toy
Most refunds process in 5-7 days, but some can take up to 14 days. If you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.
If you would like to re-purchase the items, you can do so here:
[redacted]
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Hello [redacted],
I apologize for the inconvenience with your purchase.
Wish is a platform bringing together thousands of merchants and customers for the best possible selection of products and prices across the globe. We rely on customers like you to provide feedback so we can continue to maintain a platform of high-integrity merchants with the best possible products. While Wish connects customers with merchants, the merchants are ultimately responsible for the products they sell on our platform.
We are therefore unable to reship items.
I hope we’ll have the opportunity to provide a much better experience with a future purchase.
[redacted]
Wish Customer Support Team
[redacted]
Complaint: [redacted]I am rejecting this response because: I would like the last four refunds. please! as you promised.Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/01/21) */
Hello [redacted],
Sorry for any inconvenience or confusion on this issue. However, Wish will not offer a refund for any items that reach two criteria:
-Wish's tracking system marks this item as delivered.
-An independent tracking...
system (such as USPS, FedEx or UPS) marks this item as delivered.
Unfortunately, it appears the order number that you provided is not a valid ID number. If you would like to provide a new order ID to us at [redacted]@wish.com, we can look into this issue for you. However, please be aware if your item is marked as delivered by both systems, you will not be eligible for a refund by Wish at this time.
Thank you,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They already did refund me but I also want the package delivered it was their error and they guarantee their shops that they put on their website
Final Business Response /* (4000, 9, 2015/01/26) */
Hello,
Sorry for the confusion on this item. If the item has been refunded, we cannot re-ship this item without you repurchasing it. Our 100% guarantee reflects that we will refund you if something is wrong with your order, not that you will always get the correct item.
Please repurchase this item if you would like this item re-delivered.
Thanks,
Wish Dispute Resolution
Hello [redacted],
padding: 0px; font-size: 14px; font-family: proxima-nova, sans-serif; border: 0px;">We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for the inconvenience. Could you please provide the following information so we can help locate the order placed on September 20 that you cannot locate?* Order ID (it starts with a [redacted] and you can find this on your order confirmation email)* Full name as it appears on your Wish profile* Last four digits of the credit card used to place the order AND the exact date and amount of the charge in US Dollars * If you used PayPal please provide the Unique Transaction ID which can be found on your PayPal statement
This should help us find your account and help you further. Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
If you paid using a prepaid card, most banks will either process your refund to the...
original card or provide a replacement. If you've lost your prepaid card and must provide a proof of purchase, please use our order email confirmations as your receipts.
Unfortunately, we're only able to apply refunds back to your original form of payment and we cannot issue refunds to a different card or a different account.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Sizes are way off. Customer service should pay for returns since everything is in China.They send sizes that you did not order & colors.
Initial Business Response /* (1000, 5, 2015/08/14) */
Hi,
We want you to be entirely satisfied with your order on Wish. We're sorry that your shopping experience on Wish did not meet your standards. If you need to request a refund for any reason, please contact our support team directly:...
### On Mobile
1. You can contact our support team directly from your Order History page:
2. Find your transaction on this page.
3. Tap on the big blue "Request Refund" button.
4. Describe your issue and tap "Ask Question."
�!(http://i.imgur.com/BMKH0df.png)
### On Web
1. While logged in, go to your Order History page: �http://www.wish.com/transaction.
2. Find the item you're looking to contact support about.
3. Click "Contact Support," located under the item's name.
4. Select the topic "Request Refund."
5. Describe your issue and click "Ask Question."
�This will open a support question with our customer service team. We should be able to respond within 1-2 days.
Thanks,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because u make it impossible to return items.and I have 48 items. U want them indevidully boxed! And ur policy says u give refunds to original payments only! So I never get a refund cause the card is canceled and a new one was updated.u say my bank can reroute the payment. Untrue! My bank cannot re route my refund payment.so u need to change ur policy.
Final Business Response /* (4000, 9, 2015/08/19) */
Hello,
Sorry for the confusion on this issue. As indicated, we are unable to refund only the the original payment method of the item. Please keep in mind that this information is clearly covered in our refund policy here: https://www.wish.com/return_policy
Thank you,
Wish Dispute Resolution
Final Consumer Response /* (4200, 11, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It redicules.ur stores r advertising 925 sterling silver.I was under the apsumption that I was buying sterling silver 925. When the store should say the jewlerys plated. I fell ripped off! And u guys won't fix what the store prints..and ur refund policy needs to be changed.cause u burned so many people on other refund.
Hello [redacted],
Apologies for any inconvenience. I understand your frustration. Unfortunately, it looks like the dispute is still under review by your bank. At this time, I am unable to refund you with the dispute still in review. Please send us proof from your bank that the dispute has been dropped.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Hello [redacted],
I’m following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and I’m looking forward to helping you resolve this issue.
I apologize for the discrepancy you experienced between the...
prices in our ads and in the app. Wish has a regularly changing and dynamic marketplace where merchants have the ability to change the prices of their items. While we strive to ensure our ads are completely reflective of any price changes, it’s possible that the merchant has changed the price or it’s no longer available at the price in the ad. I appreciate you letting us know and I’ve sent your feedback to the appropriate internal team for follow up.
Again, I want to apologize for any inconvenience this issue may have caused. I’ve gone ahead and issued a $5 Wish gift card to your Wish account, I hope that helps! The Wish gift card will be automatically applied towards your next purchase. Please note, it cannot be used towards shipping costs.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks for shopping on Wish!
[redacted]
Wish Customer Support Team
[redacted]
The company still has not responded to my returning the purchased item and has not submitted a refund for the item. I would never order from this company again.
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We are so sorry to hear about the recent damaged items you...
received. Can you let us know the affected order number so that we can process a refund for you as soon as possible? Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Best Regards,
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.With the provided information, I was able to locate the $406.03 charge to order...
[redacted]. To view this order, please login via email, [redacted], into the Wish App.Once logged in, you can view the order here: [redacted]Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica; min-height: 16.0px}
Dear[redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a...
Wish customer and are looking forward to helping you resolve this issue.
I am happy to help answer any questions you may have.
I’ve read through a few of your conversations with support and see you were asking about the free item. To clarify, the item is free but you will still need to pay for shipping. Therefore, we require you to enter in your payment info. I
If you do not see PayPal as your payment option, could you please send us a screenshot of what you’re seeing available as payment options. This will help us investigate.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [email protected]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Regards,
[redacted]
Wish Customer Service Team
Initial Business Response /* (1000, 5, 2014/06/03) */
Hello [redacted],
We apologize for this inconvenience. We see that you have changed addresses since placing your order, therefore we have refunded this transaction for you. Please allow up to 10 business days for the refund to appear on...
your account.
If you require any further assistance, please feel free to contact us at [redacted]@wish.com
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
It looks like your last transaction triggered an alert for...
possible unauthorized use, which declined, canceled, and refunded your order. We've gone ahead and placed a temporary hold on your account to protect your financial data.
In order for us to keep Wish a safe shopping experience, we will just need to verify that you are the cardholder in order for us to remove this hold from your account.
Some customers will send a screenshot of the charge/refund from Wish that they see in their card, PayPal, or bank account statement. We do not require you to share any private information, such as credit card or bank account number. Just be sure it includes all of the following:
* Line showing Wish/Context Logic transaction
* Date of the transaction
* Amount of the transaction
* Currency of the transaction
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Support Team
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]