Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue We are sorry to hear that your son created an account without your knowledgeWe ask to verify the customers age when they sign up through the app I would be happy to delete the accountIf you are able to log in to the account, could you please provide the User ID number? You can find this at the bottom of your settings page on the website or at the bottom of the settings menu on the appIt should start with a and be letters and numbers long Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue We apologize for the confusion and inconvenience of this issueWe have now refunded this transaction for youMost refunds process in 5-days, but some can take up to daysIf you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
Hello ***, After taking a look at your order, it looks like the two items were cancelled before your bank completed the transactionThat means you were never actually charged for your order by Wish and your bank or credit card company may have decided to remove this transaction from your statement entirelyIf this is the case, you may not see a charge or refund from Wish for this order To receive a refund for "Fashion Rings Multiple Finger Stack Knuckle Band Crystal Set Womens Fashion Jewelry," please follow the instructions here: [redacted] Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
Complaint: [redacted] I am rejecting this response because: I have logged in several times but when I try to view history it says no orders and if I try to track it from email it goes to wish.com and has error pageI have told them in several emails but the response is always the same log in to my accountI've done it and still nothingThey took my money first part of March and I have not gotten my purchase or any information on where it is or if it's coming at allThe email saying it was shipped around the 10th of March I just feel this company has given me the run around they have no problem taking my money but when it comes to getting the product they don't careI don't understand how they don't have a number to call and talk to someone instead of the same responses in an emailSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Hello, Sorry for the confusion on this issuePlease be advised that it is well-explained in Wish's return policy that Wish does not cover return shippingYou can read more about our return policy here: https://www.wish.com/return_policy As the Wish system is currently designed, you must return your items to be eligible for a refundTo do so, you must cover the return shipping of any items you Wish to refund before Wish will consider you eligible for a refund Unfortunately, we are unable to make exceptions to this policy at this time Thank you, Wish Dispute Resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) An item that cost dollars is costing me $to send it backThe shipping cost is higher than the actual cost of the merchandise which makes no sense so who will send items back is the shipping cost is way more expensiveI can see if I was returning the item because I don't like it but in this case the item is damagedAlso, what is the response in regards to advertising? Wish is advertising to sell items that are silver with a stamp on the actual jewelry (Silver) and it is not silver I know this because I'm a victim of this scam as wellThey also advertised Michael Kors purses and they're fakeWhy are they selling counterfeit/fake merchandise? Isn't this illegal? Final Business Response / [redacted] (4000, 9, 2015/07/30) */ Hello, Please follow our refund procedure to acquire a refund for these itemsYou can use our automated returns center to process refunds for these items once they arrive; however, we cannot grant you a refund for these items before you ship them back, especially based on the large quantity of items that you are requesting a refund for Unfortunately, we are not able to immediately process a refund for these items at this time through this complaint or through any other matter; we must have confirmation through our shipping process that you will return these items before we refund them Thank you, Wish Dispute Resolution
As much as the products look affordable.what they don't tell you.is how long shipping will take and that it comes from other distrubutorsI ordered before Thanksgiving and it said my items would arrive around Dec 5th.-I thought that was reasonableWhen I got my email it said the items were shipped out on Dec 2nd-5th and my Christmas decorations will not arrive until Dec and some of the gifts on Dec 28th.that is not acceptable They knew these things were for Christmas and should have a disclaimer when ordering Not a happy shopper
I ordered necklaces for my grand daughters and with an after thought, I ordered one more for myselfI immediately asked them if they could combine the two orders and they replied no not at this timeI received an email that they had processed, and then another that they had shipped along with a tracking number..upon trying to track, this is when I realized that it was coming from Malaysia...WHAT??? Ok, fast forward..They/it never showed upThis morning I emailed to see where my package/s was and today I received an email from ***, saying "Thank you for writing back to Wish Customer Service and I'm glad to hear from you againI understand that you want to know the status of your ordersUpon checking, It shows that your local post office has attempted to deliver your parcel but didn't reach youWith that, I can recommend to please check with your local post office to see if they can re-send your parcel or pick it up there." EXCUSE ME!?!? I informed [redacted] that I live in a small community where everyone knows everyone and that this was absolutely not possible, and further stating that if this issue was not resolved to my satisfaction that I not only would NEVER do business with this company again that I also would be writing a review of my experience with themWell guess what! This evening I checked my email and there were emails from WISH stating that they were refunding my money and emails from PayPal confirming the refunds! Well this tells me that Mr [redacted] flat out LIED TO ME! They just took my money and never shipped the items! Now looking at other reviews, I feel that I'm lucky that I was issued a refund!!! NEVER, EVER, EVER DO BUSINESS WITH THIS COMPANY!!!!
I HATE Wish.***They have no effective way to work with someone who has an issueI saw unauthorized charges to my debit card about weeks agoI contacted my bank to cancel my cardThen I proceeded to try to find a way to contact Wish[redacted] about this issueThe only option available is [redacted] They send me canned email responses and have asked for the same information repeated times with no resolutionI have asked for someone to call me to resolve thisNo responseThey are a terrible customer service companyAfter I sent several emails, junk arrived at my house from WishTheir website shows I did not order anything, yet they sent sets of Pokémon cards, and some stickersI did not order any of thisThey need to be investigated for poor business practicesI would currently rate my experience with them as a negative I have nothing good to say about them
Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ Hi ***, Sorry for the confusion on this issuePlease requested a refund for these items using our automated return center in the appUntil we receive indication that these items are being shipped back to us, we will not refund you for them Please note, additionally, that it says in the Wish return policy that Wish does not cover return shipping Thank you, Wish Dispute Resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I said in my earlier messagethe Policy does not cover return shipping in circumstanceBut hereIT IS YOUR FAULT, YOU SENT ME A NON_WORKING, COUNTERFEIT ProductSo you are responsible for your mistakeSo send me a return shipping label and take your material backI can't pay for its shipping And Yes, I've gone thro' the return center in your appIt does not print me any return shipping PAID label Final Business Response / [redacted] (4000, 9, 2015/08/06) */ Hello, As previously noted and covered in our return policy, Wish does not cover return shipping and will not make an exception for this ruleYou may view this information here: https://www.wish.com/return_policy Please ship your items back and you will become eligible for a refundAt this time, we are not able to make exceptions to this rule Please feel free to continue contact us regarding this situation if you so desire, but please understand that no actions will be taken regarding your order or refund Thank you, Wish Dispute Resolution Final Consumer Response / [redacted] (4200, 11, 2015/08/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not asking for exceptionI am asking for your wrong doingyou cannot send me a broken non-working, Counterfeit product and expect me to pay for shippingIt was clearly your mistake of Shipping me a NON working, counterfeit productSo it is your responsibilityPlease send me a label with paid return shipping and get your productBut pay me back the money you took from me please Thanks ***
Hello [redacted] We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue I apologize for the inconvenience with your purchaseI have gone ahead and refunded you for order [redacted] Please allow 5-business days for your refund to process back to your original form of payment Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team
Hello ***, We currently provide all customer service via the Wish app and unfortunately don't currently offer phone support at this timeHowever, it's our goal to resolve all issues as quickly as possiblePlease let us know if you have any questions or concerns and we're more than happy to help [redacted] Wish Customer Service Team, [redacted]
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Opening a refund request directly through the app puts all the information we need in one placeIt is definitely the fastest way to get your money back To begin the refund process: Tap the "Order History" tab from the drop down menu at the top of the screen Find your missing item on the page Tap on the big blue "Request Refund" button under that item Follow the prompts to and fill out the required information to open your refund request This will open a request in our system and you should receive a reply within hours Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contactThank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Support Team [redacted]
Hello ***, We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue I certainly understand your concern and would be happy to investigate this further At this time, could you please provide the following information regarding the charge you're seeing? [redacted] The last digits of the credit or debit card charged [redacted] The Paypal or Klarna transaction ID (If Applicable) [redacted] The date of the purchase (the date on which the first charge appeared) [redacted] The exact charge amount and the currency [redacted] A screenshot of the charge as it appears in your statement (Please exclude any sensitive, identifying personal information) Once I have more information, I can hopefully get this resolved for you Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ Hello [redacted] , Thanks for contacting Wish! We apologize for this confusion on this issue and would like to first thank you for shopping with us Our records currently indicate that you were already refunded the jacket in question This refund should include both the shipping cost to you, as well as the actual cost of the itemIf you do not see these funds in your original payment method, please email [redacted] @wish.com with the order ID of your order (begins with a 5) and an explanation of your issue However, unfortunately we will not be able to refund you for any return shipping costs you may have incurred in shipping this item backWish is currently unable to reimburse, re-grant, refund, or otherwise repay you for any funds not paid to Wish for any reason, including return shippingPlease be advised this information is covered in our return policy, which you can view here: https://www.wish.com/return_policy We apologize for any frustration you may have encountered on this issue and we thank you for continuing to spend your time with Wish! Thank you, Wish Dispute Resolution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I recived and empty box, means without the productHi! I made a purchased in February 14, using the application of "Wish""Wish" is a company that sale many products at very low priceYou can make your purchase using their application or using their website wish.com The item is an: Eye Makeup --- Mousse Colored Store: Girls maker international Quantity: The order ID: [redacted] I paid: $The Delivery Estimate: Mar 2, - Mar 11, I recieved the product on time in a box with items to use your contact lenses but the small boxes that save the contact lenses was empty, no contact lenses at allI tried a lot of times to send my complaint to their Contact Support but when you try to do it clicking on "send" never worksYou can't see not even when is loading the suppose "sending"I called four times to their phone number [redacted] in San Francisco and the only thing that you can hear is an answer machine with the message that the mail box is "curre
Hello ***, We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Our apologies for the inconvenienceIt looks like you have disputed this transaction with your bankDisputing a charge prevents us from automatically refunding you directly through WishIn addition, chargebacks initiated through a bank can take up to days to resolve, but an automatic refund through Wish takes less than daysWe would love to help you resolve this issue but we are unable to take any further actions on your transaction while the dispute is in placeIf you would like further assistance on this issue, please contact your bank to remove the dispute Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Wish is an online shopping platform that helps stores from across the world connect with buyers everywhere! You can check out the Wish staff and get a glance at our office on our websiteWe're located in the Financial District of San Francisco If you'd like to read more about what people have said about Wish, here is some media discussing Wish's style, strategy, and business acumen: [redacted] Wall Street Journal: Shopping App Wish Lands $Million Financing Round [redacted] Bloomberg TV: Founders Fund Wish: Reinventing e-Commerce [redacted] Venture Beat: Discount-shopping app Wish gets a premium $50M investment [redacted] TechCrunch: Shopping App Wish Raises $Million [redacted] Forbes: Wish: Gunning For Mobile Commerce Dominance Unfortunately, I was only able to locate order [redacted] with your email address, for the amount of $In order to locate the $47+ charge in your Revdex.com complaint, could you please provide the following: Order number (beginning with 56) Last digits of the card charged Date of the charge(s) Amount of the charge(s) This will help me locate the order(s) and check on the refund for you Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Teamwww.wish.com/help
Complaint: [redacted] I am rejecting this response because: You should be able to cut a refund check Find me one example of someone who's gone contacted AMEX gift card services and in hopes of them sending them a new card with $on it The hassle alone of this entire ordeal is ridiculous Again, I will continue to do what I can to make sure people understand that this is [redacted] company, that drop ships crappy items from *** I'm pretty sure the one of the co-founders can afford the $16; if they were any sort of a man, and business owner, they would write a check and send it from their own personal account, but that won't happen, so again, every opportunity I have to smear Wish.com's name or proprietor's name, I will do so Go [redacted] yourselves over the $- and believe me, you will continue to get refund requests, as I'm sure you're aware of, and this will only get worse In customer service, there is a golden question: "What can I do to make this right?" When you dumb [redacted] up your reading comprehension level, and understand that basic tenet of customer service - you'll go home NOT hating your job everyday With No Remorse, [redacted]
Hello ***, We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Upon checking, I can see that only the following two items have been cancelled and refunded: new fashion summer autumn women's long dress sexy belt geometric stripe sleeve mop floor dress vestidos longos desigual (include belt) Women Patchwork Chiffon Blouse Lantern Sleeves Tops For the fastest service, please continue processing a request for each item through the Wish app or websiteYou can do this by re-opening your support question in your Order History and providing any requested information to our support team Please follow these instructions:Navigate to your Order History page from the menu at the top of your screenFind the order you're inquiring about and click "details" next to that transactionTap "Request Refund"Follow the instructions provided on screen Our support team should be able to respond soon afterPlease note that response times my be longer on weekends and evenings Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
Hello [redacted] ,We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Sorry to hear that you received counterfeit itemsWe have gone ahead and issued a refund for the following items:Order [redacted] Shopkins Season (Pack) (Styles Will Vary)Magic BalloonsOrder [redacted] Shopkins Series Playset (Mega-Pack)+Pack + BasketsPackaged for sale Most refunds process in 5-days, but some can take up to daysIf you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.You can keep the items, there's no need to send them back to the Return Center.Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Teamwww.wish.com/help
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue We are sorry to hear that your son created an account without your knowledgeWe ask to verify the customers age when they sign up through the app I would be happy to delete the accountIf you are able to log in to the account, could you please provide the User ID number? You can find this at the bottom of your settings page on the website or at the bottom of the settings menu on the appIt should start with a and be letters and numbers long Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue We apologize for the confusion and inconvenience of this issueWe have now refunded this transaction for youMost refunds process in 5-days, but some can take up to daysIf you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
Hello ***, After taking a look at your order, it looks like the two items were cancelled before your bank completed the transactionThat means you were never actually charged for your order by Wish and your bank or credit card company may have decided to remove this transaction from your statement entirelyIf this is the case, you may not see a charge or refund from Wish for this order To receive a refund for "Fashion Rings Multiple Finger Stack Knuckle Band Crystal Set Womens Fashion Jewelry," please follow the instructions here: [redacted] Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
Complaint: [redacted] I am rejecting this response because: I have logged in several times but when I try to view history it says no orders and if I try to track it from email it goes to wish.com and has error pageI have told them in several emails but the response is always the same log in to my accountI've done it and still nothingThey took my money first part of March and I have not gotten my purchase or any information on where it is or if it's coming at allThe email saying it was shipped around the 10th of March I just feel this company has given me the run around they have no problem taking my money but when it comes to getting the product they don't careI don't understand how they don't have a number to call and talk to someone instead of the same responses in an emailSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Hello, Sorry for the confusion on this issuePlease be advised that it is well-explained in Wish's return policy that Wish does not cover return shippingYou can read more about our return policy here: https://www.wish.com/return_policy As the Wish system is currently designed, you must return your items to be eligible for a refundTo do so, you must cover the return shipping of any items you Wish to refund before Wish will consider you eligible for a refund Unfortunately, we are unable to make exceptions to this policy at this time Thank you, Wish Dispute Resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) An item that cost dollars is costing me $to send it backThe shipping cost is higher than the actual cost of the merchandise which makes no sense so who will send items back is the shipping cost is way more expensiveI can see if I was returning the item because I don't like it but in this case the item is damagedAlso, what is the response in regards to advertising? Wish is advertising to sell items that are silver with a stamp on the actual jewelry (Silver) and it is not silver I know this because I'm a victim of this scam as wellThey also advertised Michael Kors purses and they're fakeWhy are they selling counterfeit/fake merchandise? Isn't this illegal? Final Business Response / [redacted] (4000, 9, 2015/07/30) */ Hello, Please follow our refund procedure to acquire a refund for these itemsYou can use our automated returns center to process refunds for these items once they arrive; however, we cannot grant you a refund for these items before you ship them back, especially based on the large quantity of items that you are requesting a refund for Unfortunately, we are not able to immediately process a refund for these items at this time through this complaint or through any other matter; we must have confirmation through our shipping process that you will return these items before we refund them Thank you, Wish Dispute Resolution
As much as the products look affordable.what they don't tell you.is how long shipping will take and that it comes from other distrubutorsI ordered before Thanksgiving and it said my items would arrive around Dec 5th.-I thought that was reasonableWhen I got my email it said the items were shipped out on Dec 2nd-5th and my Christmas decorations will not arrive until Dec and some of the gifts on Dec 28th.that is not acceptable They knew these things were for Christmas and should have a disclaimer when ordering Not a happy shopper
I ordered necklaces for my grand daughters and with an after thought, I ordered one more for myselfI immediately asked them if they could combine the two orders and they replied no not at this timeI received an email that they had processed, and then another that they had shipped along with a tracking number..upon trying to track, this is when I realized that it was coming from Malaysia...WHAT??? Ok, fast forward..They/it never showed upThis morning I emailed to see where my package/s was and today I received an email from ***, saying "Thank you for writing back to Wish Customer Service and I'm glad to hear from you againI understand that you want to know the status of your ordersUpon checking, It shows that your local post office has attempted to deliver your parcel but didn't reach youWith that, I can recommend to please check with your local post office to see if they can re-send your parcel or pick it up there." EXCUSE ME!?!? I informed [redacted] that I live in a small community where everyone knows everyone and that this was absolutely not possible, and further stating that if this issue was not resolved to my satisfaction that I not only would NEVER do business with this company again that I also would be writing a review of my experience with themWell guess what! This evening I checked my email and there were emails from WISH stating that they were refunding my money and emails from PayPal confirming the refunds! Well this tells me that Mr [redacted] flat out LIED TO ME! They just took my money and never shipped the items! Now looking at other reviews, I feel that I'm lucky that I was issued a refund!!! NEVER, EVER, EVER DO BUSINESS WITH THIS COMPANY!!!!
I HATE Wish.***They have no effective way to work with someone who has an issueI saw unauthorized charges to my debit card about weeks agoI contacted my bank to cancel my cardThen I proceeded to try to find a way to contact Wish[redacted] about this issueThe only option available is [redacted] They send me canned email responses and have asked for the same information repeated times with no resolutionI have asked for someone to call me to resolve thisNo responseThey are a terrible customer service companyAfter I sent several emails, junk arrived at my house from WishTheir website shows I did not order anything, yet they sent sets of Pokémon cards, and some stickersI did not order any of thisThey need to be investigated for poor business practicesI would currently rate my experience with them as a negative I have nothing good to say about them
Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ Hi ***, Sorry for the confusion on this issuePlease requested a refund for these items using our automated return center in the appUntil we receive indication that these items are being shipped back to us, we will not refund you for them Please note, additionally, that it says in the Wish return policy that Wish does not cover return shipping Thank you, Wish Dispute Resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I said in my earlier messagethe Policy does not cover return shipping in circumstanceBut hereIT IS YOUR FAULT, YOU SENT ME A NON_WORKING, COUNTERFEIT ProductSo you are responsible for your mistakeSo send me a return shipping label and take your material backI can't pay for its shipping And Yes, I've gone thro' the return center in your appIt does not print me any return shipping PAID label Final Business Response / [redacted] (4000, 9, 2015/08/06) */ Hello, As previously noted and covered in our return policy, Wish does not cover return shipping and will not make an exception for this ruleYou may view this information here: https://www.wish.com/return_policy Please ship your items back and you will become eligible for a refundAt this time, we are not able to make exceptions to this rule Please feel free to continue contact us regarding this situation if you so desire, but please understand that no actions will be taken regarding your order or refund Thank you, Wish Dispute Resolution Final Consumer Response / [redacted] (4200, 11, 2015/08/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not asking for exceptionI am asking for your wrong doingyou cannot send me a broken non-working, Counterfeit product and expect me to pay for shippingIt was clearly your mistake of Shipping me a NON working, counterfeit productSo it is your responsibilityPlease send me a label with paid return shipping and get your productBut pay me back the money you took from me please Thanks ***
Hello [redacted] We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue I apologize for the inconvenience with your purchaseI have gone ahead and refunded you for order [redacted] Please allow 5-business days for your refund to process back to your original form of payment Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team
Hello ***, We currently provide all customer service via the Wish app and unfortunately don't currently offer phone support at this timeHowever, it's our goal to resolve all issues as quickly as possiblePlease let us know if you have any questions or concerns and we're more than happy to help [redacted] Wish Customer Service Team, [redacted]
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Opening a refund request directly through the app puts all the information we need in one placeIt is definitely the fastest way to get your money back To begin the refund process: Tap the "Order History" tab from the drop down menu at the top of the screen Find your missing item on the page Tap on the big blue "Request Refund" button under that item Follow the prompts to and fill out the required information to open your refund request This will open a request in our system and you should receive a reply within hours Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contactThank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Support Team [redacted]
Hello ***, We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue I certainly understand your concern and would be happy to investigate this further At this time, could you please provide the following information regarding the charge you're seeing? [redacted] The last digits of the credit or debit card charged [redacted] The Paypal or Klarna transaction ID (If Applicable) [redacted] The date of the purchase (the date on which the first charge appeared) [redacted] The exact charge amount and the currency [redacted] A screenshot of the charge as it appears in your statement (Please exclude any sensitive, identifying personal information) Once I have more information, I can hopefully get this resolved for you Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ Hello [redacted] , Thanks for contacting Wish! We apologize for this confusion on this issue and would like to first thank you for shopping with us Our records currently indicate that you were already refunded the jacket in question This refund should include both the shipping cost to you, as well as the actual cost of the itemIf you do not see these funds in your original payment method, please email [redacted] @wish.com with the order ID of your order (begins with a 5) and an explanation of your issue However, unfortunately we will not be able to refund you for any return shipping costs you may have incurred in shipping this item backWish is currently unable to reimburse, re-grant, refund, or otherwise repay you for any funds not paid to Wish for any reason, including return shippingPlease be advised this information is covered in our return policy, which you can view here: https://www.wish.com/return_policy We apologize for any frustration you may have encountered on this issue and we thank you for continuing to spend your time with Wish! Thank you, Wish Dispute Resolution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I recived and empty box, means without the productHi! I made a purchased in February 14, using the application of "Wish""Wish" is a company that sale many products at very low priceYou can make your purchase using their application or using their website wish.com The item is an: Eye Makeup --- Mousse Colored Store: Girls maker international Quantity: The order ID: [redacted] I paid: $The Delivery Estimate: Mar 2, - Mar 11, I recieved the product on time in a box with items to use your contact lenses but the small boxes that save the contact lenses was empty, no contact lenses at allI tried a lot of times to send my complaint to their Contact Support but when you try to do it clicking on "send" never worksYou can't see not even when is loading the suppose "sending"I called four times to their phone number [redacted] in San Francisco and the only thing that you can hear is an answer machine with the message that the mail box is "curre
Hello ***, We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Our apologies for the inconvenienceIt looks like you have disputed this transaction with your bankDisputing a charge prevents us from automatically refunding you directly through WishIn addition, chargebacks initiated through a bank can take up to days to resolve, but an automatic refund through Wish takes less than daysWe would love to help you resolve this issue but we are unable to take any further actions on your transaction while the dispute is in placeIf you would like further assistance on this issue, please contact your bank to remove the dispute Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Wish is an online shopping platform that helps stores from across the world connect with buyers everywhere! You can check out the Wish staff and get a glance at our office on our websiteWe're located in the Financial District of San Francisco If you'd like to read more about what people have said about Wish, here is some media discussing Wish's style, strategy, and business acumen: [redacted] Wall Street Journal: Shopping App Wish Lands $Million Financing Round [redacted] Bloomberg TV: Founders Fund Wish: Reinventing e-Commerce [redacted] Venture Beat: Discount-shopping app Wish gets a premium $50M investment [redacted] TechCrunch: Shopping App Wish Raises $Million [redacted] Forbes: Wish: Gunning For Mobile Commerce Dominance Unfortunately, I was only able to locate order [redacted] with your email address, for the amount of $In order to locate the $47+ charge in your Revdex.com complaint, could you please provide the following: Order number (beginning with 56) Last digits of the card charged Date of the charge(s) Amount of the charge(s) This will help me locate the order(s) and check on the refund for you Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Teamwww.wish.com/help
Complaint: [redacted] I am rejecting this response because: You should be able to cut a refund check Find me one example of someone who's gone contacted AMEX gift card services and in hopes of them sending them a new card with $on it The hassle alone of this entire ordeal is ridiculous Again, I will continue to do what I can to make sure people understand that this is [redacted] company, that drop ships crappy items from *** I'm pretty sure the one of the co-founders can afford the $16; if they were any sort of a man, and business owner, they would write a check and send it from their own personal account, but that won't happen, so again, every opportunity I have to smear Wish.com's name or proprietor's name, I will do so Go [redacted] yourselves over the $- and believe me, you will continue to get refund requests, as I'm sure you're aware of, and this will only get worse In customer service, there is a golden question: "What can I do to make this right?" When you dumb [redacted] up your reading comprehension level, and understand that basic tenet of customer service - you'll go home NOT hating your job everyday With No Remorse, [redacted]
Hello ***, We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Upon checking, I can see that only the following two items have been cancelled and refunded: new fashion summer autumn women's long dress sexy belt geometric stripe sleeve mop floor dress vestidos longos desigual (include belt) Women Patchwork Chiffon Blouse Lantern Sleeves Tops For the fastest service, please continue processing a request for each item through the Wish app or websiteYou can do this by re-opening your support question in your Order History and providing any requested information to our support team Please follow these instructions:Navigate to your Order History page from the menu at the top of your screenFind the order you're inquiring about and click "details" next to that transactionTap "Request Refund"Follow the instructions provided on screen Our support team should be able to respond soon afterPlease note that response times my be longer on weekends and evenings Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
Hello [redacted] ,We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Sorry to hear that you received counterfeit itemsWe have gone ahead and issued a refund for the following items:Order [redacted] Shopkins Season (Pack) (Styles Will Vary)Magic BalloonsOrder [redacted] Shopkins Series Playset (Mega-Pack)+Pack + BasketsPackaged for sale Most refunds process in 5-days, but some can take up to daysIf you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.You can keep the items, there's no need to send them back to the Return Center.Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Teamwww.wish.com/help