Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12460700, and find that this resolution is satisfactory to me.
Regards,
T[redacted]
Dear [redacted] ,
Thank you for you inquiring regarding your claim. The claims adjuster, H[redacted], first spoke to you on 10/03/2017 and offered a bodily injury settlement cash out offer of $1,000 to settle your injury claim. You told H[redacted] you would consider the offer then give her a call...
back later on in the day at this time you had not went to the doctors. She spoke with you again on November 9th reiterated the offer of $1,250.00 dollars adding an additional $250.00 on to the offer to cover your initial chiropractor visit and you said that you felt as if the offer was not fair. The next day November 10th you spoke with claims supervisor Thomas W. who stated that if you felt that the offer was not fair you were always able to seek legal remedies.
The Company regrets any difficulty you may have experienced filing your claim. The Company’s records recorded that your vehicle suffered vandalism damage. If the damages are less than your $500.00 deductible, no payment can be processed. Because this is a claims matter please contact the handling adjuster Angelica Amezcua ###-###-#### X6143, [redacted]@allianceunited.com or her manager E[redacted] ###-###-#### X62186. The Company’s records indicate appraiser Nelson Wong spoke to you directly on April 5, 2017 and offered to set up an inspection of your vehicle, at you work location, however it appears you rejected our offer to inspect your vehicle. Please understand if you wish the Company to afford your damages, less your deductible, we will need to see your vehicle before repairs begin. The Company understands you are concerned about the time you are investing in your claim and we look forward to minimizing any impact on your time.
Complaint: 11312031
I am rejecting this response because:
Regards,
S[redacted]
Claim # 304791I spoke to the same supervisor that I did 2 weeks ago and he told me that payment for damages will be mailed to...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10822762, and find that this resolution is satisfactory to me.
Regards,
S[redacted]
We are sorry you "rejected our response". We have provided you the status of the claim file. We are conducting a coverage investigation and attempting to confirm the facts of the loss with our insured’s driver.
The Company’s regrets any difficulty may have experienced in the filing of your claim.
Your claim file reveals the estimate of repairs for the Collision damages to your vehicle has been approved.
You can expect to hear from us today.
To cancel a policy we require a written request signed by the named insured. We will not cancel with a verbal request over the phone. You stated the amount paid to the broker was $405.42 and the broker submitted a payment in the amount of $255.42 to the company. The balance of $150.00 was retained by the broker and you will need to contact the broker direct to discuss a refund of any fees they may have charged. NCPA is an independent broker representing you, the insured. Any fees charged by a broker are separate from premium payments made to the company. B[redacted]Senior Policy Compliance SpecialistAlliance United Insurance
Complaint: 11476025
I am rejecting this response because I have a few more questions:I received a fax from C[redacted] today including the estimate of record (please find enclosed the attached PDF file), does it mean that I can bring my car to my garage (guts auto exchange) to proceed for repairs and that all costs resulting from the accident will be covered by Alliance United Insurance Company? Will the garage address the bill directly to Alliance United Insurance Company? I do not want to be involved in the payment.In order to commute to my workplace everyday, will Alliance United Insurance Company provide me with a car (car rental) during the repairs of my own car?Before making my decision, all those questions have to be cleared. Thank you for your help.
Regards,
J[redacted]
D[redacted] WAYANTIOCH, CA 94531-8493Re:Insured:LUIS ESTRADAClaim #:2[redacted]42Date of Loss:07/15/2015Claimant:D[redacted]Mr. B[redacted], This claim has been transferred to Jeffrey Abbott ###-###-#### X6523 for further handling. Please direct all further correspondence...
and communication to my attention.We are unable to bring your claim to conclusion at the present time. Under the California Fair Claims Settlement Practices Regulations (C.C.R. 2695.7(c)1), we are notifying you of our need for additional time. The reason for our need for additional time to conclude your claim is as follows:A review indicates that we have requested your medical records via Kaiser. However, requests for medical records and bills from Kaiser can take quite some time, and as of today, no records have been received. Please advise if you have received any correspondence from Kaiser, or their recovery company. Kaiser will want to be reimbursed for any treatment you obtained for injuries sustained in this accident. We appreciate your patience during our investigation.
Complaint: 11392031
I am rejecting this response because: BAD BUSINESS. HORRIBLE WAY TO HANDLE THINGS, SHOWS ALOT ABOUT YOUR COMPANY HOW UNWILLING YOU ARE TO ASSIST CLIENTS
Regards,
E[redacted]
Based upon your Revdex.com complaint, the company recommends you speak to your attorney’s office regarding insurance claims procedures. Our insured’s automobile insurance policy allows the Company to make payment to another party when the Company believes our insured was legally liable for...
those damages. In this case, the Company has not been able to confirm the facts of the loss with our insured. The Company does not know that our insured was liable for your damages. The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigation. Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time. If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss. The Company will continue its efforts to speak to our insured.
Dear R[redacted], The Company has requested Company staff adjuster T[redacted] contact you directly today. She can be reached at ###-###-#### X6527 or T[redacted]@allianceunited.com
Complaint: 11763283
I am rejecting this response because:Spoke with Ethan from body shop on 10/19/18 at 4:42pm, they haven't receive money yet, they still have my car on hold, and I still on rental car. It's almost 3 weeks since I drop my car in the body shop, and I have been told by the body shop waiting for paycheck of insurance company from 10/7/16. Body shop tried to contact with Felicia many times, no receive any answer yet. I need my car back as soon as possible.
Regards,
Z[redacted]
Complaint: 11179038
I am rejecting this response because:First, let's talk about my "failure to cooperate":1, For the saying of "refusal to provide your driver information". I already stated in the last message in bullet point #4. And if you want more details, here it is: I was asked where the driver was at the moment. I said he was not with us at that moment, and would call back if I could reach him. And the right second day I called back, left a message and also wrote email to adjuster, as follows: "Hello,
I have Mr Jianqiu Chen here with me, ready to speak with you. Please call me back by today. He has been working in an area that has bad cellular signal. That is why it was so hard to reach him these days.
So please give me call asap. ###-###-####" If you think that being not cooperative, I don't understand what is your standard.2, For the saying of "don't know where the car is". On 2/22 I forwarded the primary adjuster L[redacted] Barnett the email I received from J[redacted], the total loss adjuster, who told me the car was not picked up. The full email I sent to L[redacted] was as follows: "Ms J[redacted] from Alliance contacted me regarding this claim, saying my car was picked up by myself, and asked me for the car location. I have no idea what is going on here. I was told the vehicle was totaled and to pick up all my belongings. So I did, and left the car at the body shop. I have no idea who handled that car after that. Did Alliance or AAA towed that car? Please advise. Below is what I have received from J[redacted]...(the email from J[redacted])" As you could read from above, I stated very clear "I left the car at the body shop" and did not know who handled the car after that. I was telling everything I knew at that moment. The second day (2/23) when the adjuster replied me the email asking the address of body shop that I left the car, I replied and provided it to her the same day. You don't call that "failure to cooperate".From above you can see if I could not provide the information the same day, I would call / write back the second day. And with all of the requests from the adjuster been replied within 2 days, I cannot see a reason you could call any of my actions "failure to cooperate".Secondly, if you are still not clear about the story, let me show you once again:On 1/21 the car was inspected and I was told it was totaled, and I was also instructed by the inspector to leave the car at body shop. I did following the instruction.On 2/17 J[redacted] the total loss adjuster sent me email saying "the vehicle is not picked up". On 2/22 I forwarded the email to the primary adjuster L[redacted] to bring up her attention. On 2/23 I received her email, as follows: "The first report showed your vehicle at Hadley Towing? Then we were told you had the vehicle picked up. Where did you take your vehicle to after Hadleys? What body shop did you take your vehicle to?"So, on 1/21 the car was inspected at the bodyshop. And the inspection report I received from Alliance also has the location and the address of it. But on 2/23 L[redacted] thought it was at tow company and thought I had picked up the car. It is very clear to me that the company or L[redacted] herself must have made some mistake to make her think the car was at tow company, so she did not have the car picked up, and thus caused the storage fees.That is why I believe the fault of causing the storage fee is not on me.
Regards,
[redacted]
The Company regrets any difficulty you may have experienced trying to reach our adjuster. Our system revealed you called us last week. The Company has requested the handling adjuster contact you on Monday, or Tuesday at the latest. The adjuster will use: ###-###-####. It is important that we speak...
to you to confirm the facts of the loss with you. The Company would like you to know there is a coverage issue. We have been unable to speak to our insured to date. Our insured’s automobile insurance policy allows us to make payment to another party when the Company believes our insured was legally liable for those damages. In this case, the Company has not been able to confirm the facts of the loss with our insured. The Company does not know that our insured was liable for your damages. The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigation. Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time. If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss. The Company will continue its efforts to speak to our insured.
this response because:I spoke to your insured party multiple times over the last week and they have cited times and dates of calls they have made to get ahold of C[redacted], your claims representative.Please send all the times and dates that your representative has attempted to contact her insured party. This in know way changes our belief that your representative is incompetent and instead, we now know that she is not honest to her employer or to us.We are still seeking damages of rental car fees incurred during this period of lazyness from your representative.
Regards,
J[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11952053, and find that this resolution is satisfactory to me.
Regards,
Gr[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12460700, and find that this resolution is satisfactory to me.
Regards,
T[redacted]
Dear [redacted] ,
Thank you for you inquiring regarding your claim. The claims adjuster, H[redacted], first spoke to you on 10/03/2017 and offered a bodily injury settlement cash out offer of $1,000 to settle your injury claim. You told H[redacted] you would consider the offer then give her a call...
back later on in the day at this time you had not went to the doctors. She spoke with you again on November 9th reiterated the offer of $1,250.00 dollars adding an additional $250.00 on to the offer to cover your initial chiropractor visit and you said that you felt as if the offer was not fair. The next day November 10th you spoke with claims supervisor Thomas W. who stated that if you felt that the offer was not fair you were always able to seek legal remedies.
Dear Donna Brown, ...⇄ CLAIM D0#####CA17...
The Company regrets any difficulty you may have experienced filing your claim. The Company’s records recorded that your vehicle suffered vandalism damage. If the damages are less than your $500.00 deductible, no payment can be processed. Because this is a claims matter please contact the handling adjuster Angelica Amezcua ###-###-#### X6143, [redacted]@allianceunited.com or her manager E[redacted] ###-###-#### X62186. The Company’s records indicate appraiser Nelson Wong spoke to you directly on April 5, 2017 and offered to set up an inspection of your vehicle, at you work location, however it appears you rejected our offer to inspect your vehicle. Please understand if you wish the Company to afford your damages, less your deductible, we will need to see your vehicle before repairs begin. The Company understands you are concerned about the time you are investing in your claim and we look forward to minimizing any impact on your time.
Complaint: 11312031
I am rejecting this response because:
Regards,
S[redacted]
Claim # 304791I spoke to the same supervisor that I did 2 weeks ago and he told me that payment for damages will be mailed to...
my this upcoming Friday 4/8/16. The main issu
The Company has requested the handling adjuster call you today.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10822762, and find that this resolution is satisfactory to me.
Regards,
S[redacted]
We are sorry you "rejected our response". We have provided you the status of the claim file. We are conducting a coverage investigation and attempting to confirm the facts of the loss with our insured’s driver.
The Company’s regrets any difficulty may have experienced in the filing of your claim.
Your claim file reveals the estimate of repairs for the Collision damages to your vehicle has been approved.
You can expect to hear from us today.
To cancel a policy we require a written request signed by the named insured. We will not cancel with a verbal request over the phone. You stated the amount paid to the broker was $405.42 and the broker submitted a payment in the amount of $255.42 to the company. The balance of $150.00 was retained by the broker and you will need to contact the broker direct to discuss a refund of any fees they may have charged. NCPA is an independent broker representing you, the insured. Any fees charged by a broker are separate from premium payments made to the company. B[redacted]Senior Policy Compliance SpecialistAlliance United Insurance
Complaint: 11476025
I am rejecting this response because I have a few more questions:I received a fax from C[redacted] today including the estimate of record (please find enclosed the attached PDF file), does it mean that I can bring my car to my garage (guts auto exchange) to proceed for repairs and that all costs resulting from the accident will be covered by Alliance United Insurance Company? Will the garage address the bill directly to Alliance United Insurance Company? I do not want to be involved in the payment.In order to commute to my workplace everyday, will Alliance United Insurance Company provide me with a car (car rental) during the repairs of my own car?Before making my decision, all those questions have to be cleared. Thank you for your help.
Regards,
J[redacted]
D[redacted] WAYANTIOCH, CA 94531-8493Re:Insured:LUIS ESTRADAClaim #:2[redacted]42Date of Loss:07/15/2015Claimant:D[redacted]Mr. B[redacted], This claim has been transferred to Jeffrey Abbott ###-###-#### X6523 for further handling. Please direct all further correspondence...
and communication to my attention.We are unable to bring your claim to conclusion at the present time. Under the California Fair Claims Settlement Practices Regulations (C.C.R. 2695.7(c)1), we are notifying you of our need for additional time. The reason for our need for additional time to conclude your claim is as follows:A review indicates that we have requested your medical records via Kaiser. However, requests for medical records and bills from Kaiser can take quite some time, and as of today, no records have been received. Please advise if you have received any correspondence from Kaiser, or their recovery company. Kaiser will want to be reimbursed for any treatment you obtained for injuries sustained in this accident. We appreciate your patience during our investigation.
Revdex.com:
my claim nummer for alliance united insurance is 283**7, for Revdex.com 10985284
Regards,
T[redacted]
Complaint: 11392031
I am rejecting this response because: BAD BUSINESS. HORRIBLE WAY TO HANDLE THINGS, SHOWS ALOT ABOUT YOUR COMPANY HOW UNWILLING YOU ARE TO ASSIST CLIENTS
Regards,
E[redacted]
Based upon your Revdex.com complaint, the company recommends you speak to your attorney’s office regarding insurance claims procedures. Our insured’s automobile insurance policy allows the Company to make payment to another party when the Company believes our insured was legally liable for...
those damages. In this case, the Company has not been able to confirm the facts of the loss with our insured. The Company does not know that our insured was liable for your damages. The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigation. Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time. If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss. The Company will continue its efforts to speak to our insured.
Dear R[redacted], The Company has requested Company staff adjuster T[redacted] contact you directly today. She can be reached at ###-###-#### X6527 or T[redacted]@allianceunited.com
Complaint: 11763283
I am rejecting this response because:Spoke with Ethan from body shop on 10/19/18 at 4:42pm, they haven't receive money yet, they still have my car on hold, and I still on rental car. It's almost 3 weeks since I drop my car in the body shop, and I have been told by the body shop waiting for paycheck of insurance company from 10/7/16. Body shop tried to contact with Felicia many times, no receive any answer yet. I need my car back as soon as possible.
Regards,
Z[redacted]
Complaint: 11179038
I am rejecting this response because:First, let's talk about my "failure to cooperate":1, For the saying of "refusal to provide your driver information". I already stated in the last message in bullet point #4. And if you want more details, here it is: I was asked where the driver was at the moment. I said he was not with us at that moment, and would call back if I could reach him. And the right second day I called back, left a message and also wrote email to adjuster, as follows: "Hello,
I have Mr Jianqiu Chen here with me, ready to speak with you. Please call me back by today. He has been working in an area that has bad cellular signal. That is why it was so hard to reach him these days.
So please give me call asap. ###-###-####" If you think that being not cooperative, I don't understand what is your standard.2, For the saying of "don't know where the car is". On 2/22 I forwarded the primary adjuster L[redacted] Barnett the email I received from J[redacted], the total loss adjuster, who told me the car was not picked up. The full email I sent to L[redacted] was as follows: "Ms J[redacted] from Alliance contacted me regarding this claim, saying my car was picked up by myself, and asked me for the car location. I have no idea what is going on here. I was told the vehicle was totaled and to pick up all my belongings. So I did, and left the car at the body shop. I have no idea who handled that car after that. Did Alliance or AAA towed that car? Please advise. Below is what I have received from J[redacted]...(the email from J[redacted])" As you could read from above, I stated very clear "I left the car at the body shop" and did not know who handled the car after that. I was telling everything I knew at that moment. The second day (2/23) when the adjuster replied me the email asking the address of body shop that I left the car, I replied and provided it to her the same day. You don't call that "failure to cooperate".From above you can see if I could not provide the information the same day, I would call / write back the second day. And with all of the requests from the adjuster been replied within 2 days, I cannot see a reason you could call any of my actions "failure to cooperate".Secondly, if you are still not clear about the story, let me show you once again:On 1/21 the car was inspected and I was told it was totaled, and I was also instructed by the inspector to leave the car at body shop. I did following the instruction.On 2/17 J[redacted] the total loss adjuster sent me email saying "the vehicle is not picked up". On 2/22 I forwarded the email to the primary adjuster L[redacted] to bring up her attention. On 2/23 I received her email, as follows: "The first report showed your vehicle at Hadley Towing? Then we were told you had the vehicle picked up. Where did you take your vehicle to after Hadleys? What body shop did you take your vehicle to?"So, on 1/21 the car was inspected at the bodyshop. And the inspection report I received from Alliance also has the location and the address of it. But on 2/23 L[redacted] thought it was at tow company and thought I had picked up the car. It is very clear to me that the company or L[redacted] herself must have made some mistake to make her think the car was at tow company, so she did not have the car picked up, and thus caused the storage fees.That is why I believe the fault of causing the storage fee is not on me.
Regards,
[redacted]
The Company regrets any difficulty you may have experienced trying to reach our adjuster. Our system revealed you called us last week. The Company has requested the handling adjuster contact you on Monday, or Tuesday at the latest. The adjuster will use: ###-###-####. It is important that we speak...
to you to confirm the facts of the loss with you. The Company would like you to know there is a coverage issue. We have been unable to speak to our insured to date. Our insured’s automobile insurance policy allows us to make payment to another party when the Company believes our insured was legally liable for those damages. In this case, the Company has not been able to confirm the facts of the loss with our insured. The Company does not know that our insured was liable for your damages. The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigation. Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time. If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss. The Company will continue its efforts to speak to our insured.
Complaint: 10884616
I am rejecting...
this response because:I spoke to your insured party multiple times over the last week and they have cited times and dates of calls they have made to get ahold of C[redacted], your claims representative.Please send all the times and dates that your representative has attempted to contact her insured party. This in know way changes our belief that your representative is incompetent and instead, we now know that she is not honest to her employer or to us.We are still seeking damages of rental car fees incurred during this period of lazyness from your representative.
Regards,
J[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11952053, and find that this resolution is satisfactory to me.
Regards,
Gr[redacted]