Your client purchased $600.00 in Rental Reimbursement.
The Company’s records reveal we spoke to your office on 03/18/2016, 03/25/2016, 04/01/2016, 04/07/2016, 04/28/2016, 05/02/2016, 06/02/2016 & 06/14/2016.
This does not include voicemails the Company left on your phone system, emails...
exchanged or letters sent to your office.
Your offices voicemail box has been reporting as “full” during some calls to your office.
Your office represents our insured, it is your duty to maintain contact with the shop your client selected.
Unless your office authorized your clients shop to stop work for any reason we suggest you contact them directly regarding any work stoppage.
You client signed a work authorization with the shop he selected to repair your clients vehicle, he promised to pay them when he signed a work authorization.
The Company was not party to your client’s agreement with his shop.
Any delay in the repairs to his vehicle was caused by the shop he selected.
As per our email exchange of this morning 03/17/2016 we have requested our claims department contact you today.
Although we understand you have had difficulty speaking directly to our adjusters.
We regret that our customer service has failed to reach your expectations.
We propose that you do...
understand why we have denied Collision Coverage.
A material misrepresentation occurred when you signed your application for insurance and failed to list all residents of your household.
Our premium was predicated on many factors including your providing us with your disclosure of all residents of your household.
DISCLOSURE OF HOUSEHOLD MEMBERS AND OTHER DRIVERS
I have listed all residents of my household 14 years old and older and any person(s) who regularly drive listed vehicles on this policy or excluded them from coverage. I agree to notify the Company of any changes in listed operators. I understand that my failure to notify the Company of any resident(s) of my household or any person(s) who regularly operate a vehicle shall be considered to be a misrepresentation and may render my policy null and void.
You failed to list your father who was a resident of your home when you signed your application for insurance.
This is a material misrepresentation on your part.
No Collision Coverage can be extended for your loss.
We would like to further assist you with your concerns, however we are in need of a claim number in order to do so. Please respond with your claim number so that we may escalate your concerns to our management team.
Regarding your claim D####04CA16.
The Company cannot provide you with a timetable.
The Company is dependent each party to respond timely.
The Company can tell you that this process is often a lengthly process and may take months to resolve.
As of today's date we have been unable to reach you at ###-###-####
The Company's adjuster Craig Peitz called you at ###-###-####,
on 07 18 2016 you did not answer and your voicemail box is not set up
on 08 03 2016 you did not answer and your voicemail box is not set up
only a vehicle owner can...
Complaint: 10881800
I am rejecting this response because: I called this in to Alliance United PRIOR to October 6. This is the day the letter was sent to me, as well as another letter both received on October 8. I was given the name of the insurance company by the Police Department prior to picking up a copy of the face sheet on October 6, which it is documented on the face sheet when I picked it up. In reading other complaints it appears I may have to go through my own insurance company to take care of the damages and medical as it appears others have had the same problems with investigations and questions of "admission of coverage under our insured's insurance policy" per the letter dated October 7, which also advises me "you may wish to consider proceeding through your own insurance company to repair you vehicle" and additionally nothing else will be paid. "should coverage be found to be in order, you may not be compensated for expenses that could have been avoided through the use of reasonable measures". In the letter dated the 6th it says I can be told how to proceed with being reimbursed for medical but then in an email says they won't pay. This ordeal is very confusing and information misleading.
Regards,
T[redacted]
Our records reveal that our insured A[redacted] did not purchase collision coverage for his 1999 Chevrolet under his policy MIL3[redacted]772.
No payment can be made for the repairs to his 1999 Chevrolet under his policy.
As you know the other party involved in this collision is also insured...
with Alliance United Insurance Company.
The claim number for the claimant’s policy is G2[redacted]45.
Our investigation concluded that no coverage existed between Alliance United Insurance Company and our insured for this particular accident.
(The vehicle involved was not covered under our insured’s policy)
Complaint: 11762169
I am rejecting this response because:the insurance company has still not contacted me in regards to this claim. My parked car was hit by another driver. I was not involved in the accident, as I was not home when the incident occurred. I do not understand how my insurance company cannot reach out to the insurance company (of the driver at fault) to help me. When I call the police department to inquire about the report, the officers ask that my insurance be the ones to get it and that this situation needs to be handled between my insurance and the other insurance. The police officers also mentioned that if I were to get the police report from them, I would be charged a fee, a fee which would not be charged for my insurance company. I have been trying over and over again to reach out to anyone with whom I can speak to and have a conversation about this situation. Now, after three weeks without any response or contact from my insurance company, Alliance United responds to the Revdex.com that I do not have coverage? How is that possible?! In their response, there are contact numbers listed for M[redacted] and her manager. I have made numerous calls to M[redacted]'s number since September 27th and left various voicemails, asking her to call me back in regards to claim as I have questions and need to know what the process will be for fixing my car. My most recent call to her at that number was this past Tuesday, October 11. Not one call has been returned! I have also left a voicemail on the manager's number, explaining that I have not been able to get ahold of the adjuster Mable and asked him if he could call me back to provide any information about what is occurring in the process. To this day, not a single call has been returned with any sort of information from either Mable or her manager. Additionally, I have sent an email through their website's portal, again asking for someone to contact me and provide any information about my claim. No one has called! The lack of customer service and response is absolutely appalling! How can I reach out to them with questions, if every call goes directly to voicemail and not one call is ever returned? I need them to contact me and explain why they refuse to help me, as my attempts to connect with them have failed over the last THREE weeks.
Regards,
W[redacted]
Please be advised that we have a property damage limits issue and will need to secure all bills from all involved parties prior to extending our pro-rata offers.
Complaint: 12666220
I am rejecting this response until my vehicle is back to it's original condition prior to the accident: I still do not accept that I was 40% liable as Alliance United's insured should not have made a right turn, crossing 3 lanes coming from a driveway to get to the left turn lane which is probably less than a 100 ft from a main intersection. However, I'm considering accepting the 60% offer from Alliance United to cover the repairs of my vehicle at my selected Auto Body shop just so that I can get this chapter in my life over with. So if Alliance United's representative would like to contact me to discuss details, I'm willing to listen. But until my vehicle is back to the same condition it was prior to the accident, I'm keeping this complaint open. I will update based on the outcome of when my vehicle is back to it's original condition prior to the accident and how soon that happens as Alliance United is very slow.
Regards,
A[redacted]
Complaint: 11238974
I am rejecting this response because: It's been close to 3 months with the claim under "investigation", it's unprofessional that I have to wait this long or longer for them to respond. During the month of February I kept calling the person in charge with my claim and he's on vacations, really UNPROFESSIONAL! I've contacted other Insurace and even the dealership where my truck is located and they have stated this is not the first case they have seen, and it should not take this long to resolve. This is what I call bad costumer service after being a loyal client to this company for 4 years plus.
Regards,
J[redacted]
Complaint: 11007590
I am rejecting this response...
because: I still haven't had someone contact me! I have called the number that was provided on the message and I get the same message from the answering machine.
Regards,
E[redacted]
Complaint: 10639876
I am rejecting this response because: I was not told to send a faxed notice! To be perfectly clear I was told that your office did not have the ability to stop payment, which is why I choose to involve Revdex.com with that being said I could have easily sent such notice to your office.. if you would have given me that option I would have sent you that notice to prevent future attempts from your office to automatically withdraw from my account yet again, which is why I called my bank and put a stop payment from your company I told them you refused to stop withdrawing from my account they did say that was not right but they did manage to stop your company for both charges and any future attempts from your office sadly we are being charged for NSF when that shouldn't be.. I'm not looking for a fight I'm seeking honesty from your business, I would gladly fax you that please give me your direct fax number. I will fax that as soon as I am back in my office.
Regards,
[redacted]
DEAR MR H[redacted], KINDLY REVIEW YOUR CLAIM DOCUMENTS TO CONFIRM YOUR CORRECT CLAIM NUMBER AS THE DATE OF LOSS YOU PROVIDED 03 05 2016 DOES NOT MATCH THE CLAIM NUMBER YOU PROVIDED 26**26. PLEASE FORWARD US YOUR CORRECT CLAIM NUMBER SO WE MAY RESPOND ACCORDINGLY
Complaint: 11470998
I am just notifying you of the costs and loss arising and when your help has been fully executed and investigation have been completed in timely manner just regard remind alliance united insurance of the factualbasis of claim and evidence of video statement of fault and photos of said person insured by the alliance united insurance company just stated I have respect in your investigation and now just await your conclusion of this claim to motor vechile code business standard.
Regards,
V[redacted]
Your client purchased $600.00 in Rental Reimbursement.
The Company’s records reveal we spoke to your office on 03/18/2016, 03/25/2016, 04/01/2016, 04/07/2016, 04/28/2016, 05/02/2016, 06/02/2016 & 06/14/2016.
This does not include voicemails the Company left on your phone system, emails...
exchanged or letters sent to your office.
Your offices voicemail box has been reporting as “full” during some calls to your office.
Your office represents our insured, it is your duty to maintain contact with the shop your client selected.
Unless your office authorized your clients shop to stop work for any reason we suggest you contact them directly regarding any work stoppage.
You client signed a work authorization with the shop he selected to repair your clients vehicle, he promised to pay them when he signed a work authorization.
The Company was not party to your client’s agreement with his shop.
Any delay in the repairs to his vehicle was caused by the shop he selected.
We are in receipt of a letter of representation from A[redacted].Kindly direct all future correspondence to your attorneys office.
As per our email exchange of this morning 03/17/2016 we have requested our claims department contact you today.
Although we understand you have had difficulty speaking directly to our adjusters.
We regret that our customer service has failed to reach your expectations.
We propose that you do...
understand why we have denied Collision Coverage.
A material misrepresentation occurred when you signed your application for insurance and failed to list all residents of your household.
Our premium was predicated on many factors including your providing us with your disclosure of all residents of your household.
DISCLOSURE OF HOUSEHOLD MEMBERS AND OTHER DRIVERS
I have listed all residents of my household 14 years old and older and any person(s) who regularly drive listed vehicles on this policy or excluded them from coverage. I agree to notify the Company of any changes in listed operators. I understand that my failure to notify the Company of any resident(s) of my household or any person(s) who regularly operate a vehicle shall be considered to be a misrepresentation and may render my policy null and void.
You failed to list your father who was a resident of your home when you signed your application for insurance.
This is a material misrepresentation on your part.
No Collision Coverage can be extended for your loss.
We would like to further assist you with your concerns, however we are in need of a claim number in order to do so. Please respond with your claim number so that we may escalate your concerns to our management team.
Regarding your claim D####04CA16.
The Company cannot provide you with a timetable.
The Company is dependent each party to respond timely.
The Company can tell you that this process is often a lengthly process and may take months to resolve.
As of today's date we have been unable to reach you at ###-###-####
The Company's adjuster Craig Peitz called you at ###-###-####,
on 07 18 2016 you did not answer and your voicemail box is not set up
on 08 03 2016 you did not answer and your voicemail box is not set up
only a vehicle owner can...
authorize the repairs to his or her vehicle.
Complaint: 10881800
I am rejecting this response because: I called this in to Alliance United PRIOR to October 6. This is the day the letter was sent to me, as well as another letter both received on October 8. I was given the name of the insurance company by the Police Department prior to picking up a copy of the face sheet on October 6, which it is documented on the face sheet when I picked it up. In reading other complaints it appears I may have to go through my own insurance company to take care of the damages and medical as it appears others have had the same problems with investigations and questions of "admission of coverage under our insured's insurance policy" per the letter dated October 7, which also advises me "you may wish to consider proceeding through your own insurance company to repair you vehicle" and additionally nothing else will be paid. "should coverage be found to be in order, you may not be compensated for expenses that could have been avoided through the use of reasonable measures". In the letter dated the 6th it says I can be told how to proceed with being reimbursed for medical but then in an email says they won't pay. This ordeal is very confusing and information misleading.
Regards,
T[redacted]
Kindly provide your claim number so that the Company may respond accordingly. thank you.
Our records reveal that our insured A[redacted] did not purchase collision coverage for his 1999 Chevrolet under his policy MIL3[redacted]772.
No payment can be made for the repairs to his 1999 Chevrolet under his policy.
As you know the other party involved in this collision is also insured...
with Alliance United Insurance Company.
The claim number for the claimant’s policy is G2[redacted]45.
Our investigation concluded that no coverage existed between Alliance United Insurance Company and our insured for this particular accident.
(The vehicle involved was not covered under our insured’s policy)
Complaint: 11762169
I am rejecting this response because:the insurance company has still not contacted me in regards to this claim. My parked car was hit by another driver. I was not involved in the accident, as I was not home when the incident occurred. I do not understand how my insurance company cannot reach out to the insurance company (of the driver at fault) to help me. When I call the police department to inquire about the report, the officers ask that my insurance be the ones to get it and that this situation needs to be handled between my insurance and the other insurance. The police officers also mentioned that if I were to get the police report from them, I would be charged a fee, a fee which would not be charged for my insurance company. I have been trying over and over again to reach out to anyone with whom I can speak to and have a conversation about this situation. Now, after three weeks without any response or contact from my insurance company, Alliance United responds to the Revdex.com that I do not have coverage? How is that possible?! In their response, there are contact numbers listed for M[redacted] and her manager. I have made numerous calls to M[redacted]'s number since September 27th and left various voicemails, asking her to call me back in regards to claim as I have questions and need to know what the process will be for fixing my car. My most recent call to her at that number was this past Tuesday, October 11. Not one call has been returned! I have also left a voicemail on the manager's number, explaining that I have not been able to get ahold of the adjuster Mable and asked him if he could call me back to provide any information about what is occurring in the process. To this day, not a single call has been returned with any sort of information from either Mable or her manager. Additionally, I have sent an email through their website's portal, again asking for someone to contact me and provide any information about my claim. No one has called! The lack of customer service and response is absolutely appalling! How can I reach out to them with questions, if every call goes directly to voicemail and not one call is ever returned? I need them to contact me and explain why they refuse to help me, as my attempts to connect with them have failed over the last THREE weeks.
Regards,
W[redacted]
Please be advised that we have a property damage limits issue and will need to secure all bills from all involved parties prior to extending our pro-rata offers.
Complaint: 12666220
I am rejecting this response until my vehicle is back to it's original condition prior to the accident: I still do not accept that I was 40% liable as Alliance United's insured should not have made a right turn, crossing 3 lanes coming from a driveway to get to the left turn lane which is probably less than a 100 ft from a main intersection. However, I'm considering accepting the 60% offer from Alliance United to cover the repairs of my vehicle at my selected Auto Body shop just so that I can get this chapter in my life over with. So if Alliance United's representative would like to contact me to discuss details, I'm willing to listen. But until my vehicle is back to the same condition it was prior to the accident, I'm keeping this complaint open. I will update based on the outcome of when my vehicle is back to it's original condition prior to the accident and how soon that happens as Alliance United is very slow.
Regards,
A[redacted]
Complaint: 11238974
I am rejecting this response because: It's been close to 3 months with the claim under "investigation", it's unprofessional that I have to wait this long or longer for them to respond. During the month of February I kept calling the person in charge with my claim and he's on vacations, really UNPROFESSIONAL! I've contacted other Insurace and even the dealership where my truck is located and they have stated this is not the first case they have seen, and it should not take this long to resolve. This is what I call bad costumer service after being a loyal client to this company for 4 years plus.
Regards,
J[redacted]
Complaint: 11762065
I am rejecting this response because:
Regards,
I[redacted]
Complaint: 11007590
I am rejecting this response...
because: I still haven't had someone contact me! I have called the number that was provided on the message and I get the same message from the answering machine.
Regards,
E[redacted]
Kindly provide your claim number so that the Company may respond accordingly
We have been unable to locate your claim file.Kindly provide the claim number so we may respond accordingly.
Complaint: 10639876
I am rejecting this response because: I was not told to send a faxed notice! To be perfectly clear I was told that your office did not have the ability to stop payment, which is why I choose to involve Revdex.com with that being said I could have easily sent such notice to your office.. if you would have given me that option I would have sent you that notice to prevent future attempts from your office to automatically withdraw from my account yet again, which is why I called my bank and put a stop payment from your company I told them you refused to stop withdrawing from my account they did say that was not right but they did manage to stop your company for both charges and any future attempts from your office sadly we are being charged for NSF when that shouldn't be.. I'm not looking for a fight I'm seeking honesty from your business, I would gladly fax you that please give me your direct fax number. I will fax that as soon as I am back in my office.
Regards,
[redacted]
DEAR MR H[redacted], KINDLY REVIEW YOUR CLAIM DOCUMENTS TO CONFIRM YOUR CORRECT CLAIM NUMBER AS THE DATE OF LOSS YOU PROVIDED 03 05 2016 DOES NOT MATCH THE CLAIM NUMBER YOU PROVIDED 26**26. PLEASE FORWARD US YOUR CORRECT CLAIM NUMBER SO WE MAY RESPOND ACCORDINGLY
Complaint: 11470998
I am just notifying you of the costs and loss arising and when your help has been fully executed and investigation have been completed in timely manner just regard remind alliance united insurance of the factualbasis of claim and evidence of video statement of fault and photos of said person insured by the alliance united insurance company just stated I have respect in your investigation and now just await your conclusion of this claim to motor vechile code business standard.
Regards,
V[redacted]