As of late last week, before the Memorial Day Weekend, we received a report for the independent appraisal service that your vehicle was not at the shop of your choice, San Pedro Auto Body, for inspection.
Our records indicate we processed payment for the repairs to your vehicle on the 6th, you should be receiving the attached original check very soon. (100% REAR END $561.69 / 50% FRONT END $154.56) = $716.25. M[redacted]Alliance United Insurance Company/CAClaims Auditor II Compliance
Complaint: 11540295
I am rejecting this response because: It still does not justify the lack of communication. It has been since April of this incident with their insured. I have yet to still receive contact regarding my vehicle. Regardless of what their insured policy is I still have been waiting awhile for my vehicle to be repaired as well as someone to make contact. A person came to do a survey of my vehicle and I have still not received contact after that.
Regards,
K[redacted]
The Company regrets any difficulty you may have experienced trying to reach our adjuster. As per your telephone conversation with staff adjuster Alexa Anguiano the Company has concluded its coverage investigation, found our insured operator at fault for the loss and ordered an inspection of...
the insured vehicle. Kindly contact the Company with your choice of repair facilities.
Complaint: 11693514
I am rejecting this response because: Your insured ran the light that's it! I refuse to accept anything less than that.
Regards,
S[redacted]
Our records reveal our investigator L[redacted] spoke to you directly on March 17, 2016 (Thursday) at 4:07pm and you told him you were “on his way somewhere and did not have time for a statement”. Please contact us directly when you have time to provide us with a statement. Our investigator L[redacted] can be reached at ###-###-####
Complaint: 10794935
I am rejecting this response because: I don't feel like I should be screwed because the person who hit me was out of compliance, had I known the cops would of been called for this accident. I don't like how Alliance United hasn't returned phone calls back to me or my insurance company
Regards,
T[redacted]
Our records show on 9/1/2017 we applied a credit to your account in the amount of $233.11. On 9/29/2017 your broker contacted our office and asked that we explain to you the changes made on your policy and the payments due. We discussed and you agreed to leave as is with...
no changes to be made on the policy.If this is not correct or you have additional questions, please contact your broker or call Customer Service at ###-###-#### and they can assist you.Sincerely,Alliance United Insurance
rejecting this response because: Alliance United called me yesterday 11/22 and left a voicemail. I returned their call but have yet to hear back from them. I also emailed S[redacted] but have not received a response.
Regards,
C[redacted]
Complaint: 11015599
I am rejecting this response because:Thats fine, the daily rate plus tax. The daily rate is the cost of the car plus the $10 a day for me being under 25. Youre telling me that you would be ok with paying $10 out of your pocket for an accident that was not your fault? This is ridiculous. We will let the judge decide on this I guess.
Regards,
E[redacted]
Complaint: 11516419
I am rejecting this response because:I was hit by one of this companies insured. Dealing with them is a nightmare. They told me my car would be repaired but told the body shop it was a total loss. They approved a rental car but won't reimburse for it. The accident occurred on June 18 and it is now August 3. I have not even been able to get the car into a repair shop and there is no end in sight.I want to get my car into a body shop. To do that, this company needs to state that the car is repairable and not totalled. They told me that and will say that on the phone to me but that is worthless. I also want them to reimburse my receipts for a rental car. They approved a rental car but now said they will pay for a car for "7-8 days". My car is inoperable and I have rented a car since June 27. The bill for the first 3 weeks was $690.61. I sent them a copy of the bill and they ignored it.
Regards,
P[redacted]
Our investigation which included our insured’s statement, your statement, photographs of each vehicle, the traffic collision report including no witness statement concluded
you were the proximate cause of this collision.
You failed to maintain a proper lookout and failed to obey a traffic control device.
Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damages.
In this case, we do not believe our insured was liable for your damages.
If you have any additional information you would like us to consider kindly forward it to us today.
On October 13, 2016, the Company has requested your shop provide the proper tax id information as per federal law. Upon receipt the Company will process payment in the amount of $887.32 as agreed upon. Adjuster F[redacted] spoke directly to E[redacted] at your shop on October 12, 2016.
Complaint: 10627243
I am rejecting this response because:
I am...
recieving a generic message after waiting a year for any type of human contact. I have never recieved an update, email or Phone call. This is ridiculous, if every accident takes as much time to resolve as this one I can't fathom how the Revdex.com even wastes time with their "business"Regards,
M[redacted]
the date of loss occurred outside of your policy period.Your Alliance United Insurance Policy expired effective 12:01 AM on 2/11/2016 and was re-instated at 11:25 AM on 3/7/2016.Your loss occurred on 03/05/2016. Because your policy was not in force for the date of loss, there is no coverage for this claim.If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency:California Department of InsuranceConsumer Services Division300 S. Spring St.Los Angeles, CA 90013(800)927-HELP or (213)897-8921Internet: www.insurance.ca.gov
We have forwarded your complaint to B[redacted] ###-###-#### and her manager M[redacted] ###-###-#### for review and response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11949898, and find that this resolution...
will be finalized after I receive a check for repairs. And any supplements there after if applicable.
Regards,
J[redacted]
As of late last week, before the Memorial Day Weekend, we received a report for the independent appraisal service that your vehicle was not at the shop of your choice, San Pedro Auto Body, for inspection.
Our records indicate we processed payment for the repairs to your vehicle on the 6th, you should be receiving the attached original check very soon. (100% REAR END $561.69 / 50% FRONT END $154.56) = $716.25. M[redacted]Alliance United Insurance Company/CAClaims Auditor II Compliance
Complaint: 11540295
I am rejecting this response because: It still does not justify the lack of communication. It has been since April of this incident with their insured. I have yet to still receive contact regarding my vehicle. Regardless of what their insured policy is I still have been waiting awhile for my vehicle to be repaired as well as someone to make contact. A person came to do a survey of my vehicle and I have still not received contact after that.
Regards,
K[redacted]
The Company regrets any difficulty you may have experienced trying to reach our adjuster. As per your telephone conversation with staff adjuster Alexa Anguiano the Company has concluded its coverage investigation, found our insured operator at fault for the loss and ordered an inspection of...
the insured vehicle. Kindly contact the Company with your choice of repair facilities.
Complaint: 11693514
I am rejecting this response because: Your insured ran the light that's it! I refuse to accept anything less than that.
Regards,
S[redacted]
Our records reveal our investigator L[redacted] spoke to you directly on March 17, 2016 (Thursday) at 4:07pm and you told him you were “on his way somewhere and did not have time for a statement”. Please contact us directly when you have time to provide us with a statement. Our investigator L[redacted] can be reached at ###-###-####
Complaint: 10794935
I am rejecting this response because: I don't feel like I should be screwed because the person who hit me was out of compliance, had I known the cops would of been called for this accident. I don't like how Alliance United hasn't returned phone calls back to me or my insurance company
Regards,
T[redacted]
We have requested the assigned adjuster review your complaint, escalate it as warranted and provide you with a return call promptly.
Our records show on 9/1/2017 we applied a credit to your account in the amount of $233.11. On 9/29/2017 your broker contacted our office and asked that we explain to you the changes made on your policy and the payments due. We discussed and you agreed to leave as is with...
no changes to be made on the policy.If this is not correct or you have additional questions, please contact your broker or call Customer Service at ###-###-#### and they can assist you.Sincerely,Alliance United Insurance
Complaint: 11835134
I am...
rejecting this response because: Alliance United called me yesterday 11/22 and left a voicemail. I returned their call but have yet to hear back from them. I also emailed S[redacted] but have not received a response.
Regards,
C[redacted]
Complaint: 11015599
I am rejecting this response because:Thats fine, the daily rate plus tax. The daily rate is the cost of the car plus the $10 a day for me being under 25. Youre telling me that you would be ok with paying $10 out of your pocket for an accident that was not your fault? This is ridiculous. We will let the judge decide on this I guess.
Regards,
E[redacted]
Please review our attached response to your rejection. We sincerely hope we resolve this matter.
Complaint: 11516419
I am rejecting this response because:I was hit by one of this companies insured. Dealing with them is a nightmare. They told me my car would be repaired but told the body shop it was a total loss. They approved a rental car but won't reimburse for it. The accident occurred on June 18 and it is now August 3. I have not even been able to get the car into a repair shop and there is no end in sight.I want to get my car into a body shop. To do that, this company needs to state that the car is repairable and not totalled. They told me that and will say that on the phone to me but that is worthless. I also want them to reimburse my receipts for a rental car. They approved a rental car but now said they will pay for a car for "7-8 days". My car is inoperable and I have rented a car since June 27. The bill for the first 3 weeks was $690.61. I sent them a copy of the bill and they ignored it.
Regards,
P[redacted]
Our investigation which included our insured’s statement, your statement, photographs of each vehicle, the traffic collision report including no witness statement concluded
you were the proximate cause of this collision.
You failed to maintain a proper lookout and failed to obey a traffic control device.
Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damages.
In this case, we do not believe our insured was liable for your damages.
If you have any additional information you would like us to consider kindly forward it to us today.
Complaint: 11488314
I am rejecting this response because:
Regards,
S[redacted]
On October 13, 2016, the Company has requested your shop provide the proper tax id information as per federal law. Upon receipt the Company will process payment in the amount of $887.32 as agreed upon. Adjuster F[redacted] spoke directly to E[redacted] at your shop on October 12, 2016.
Complaint: 10627243
I am rejecting this response because:
I am...
recieving a generic message after waiting a year for any type of human contact. I have never recieved an update, email or Phone call. This is ridiculous, if every accident takes as much time to resolve as this one I can't fathom how the Revdex.com even wastes time with their "business"Regards,
M[redacted]
The reason for our denial is...
the date of loss occurred outside of your policy period.Your Alliance United Insurance Policy expired effective 12:01 AM on 2/11/2016 and was re-instated at 11:25 AM on 3/7/2016.Your loss occurred on 03/05/2016. Because your policy was not in force for the date of loss, there is no coverage for this claim.If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency:California Department of InsuranceConsumer Services Division300 S. Spring St.Los Angeles, CA 90013(800)927-HELP or (213)897-8921Internet: www.insurance.ca.gov