Complaint: 11470998
I am rejecting this response because:the party of your insured admitted to the damages arising from his fault he left the scene with quoting that the damages would be covered from his insurance company that he had no problem with his car and has full coverage to cover my car he then left his information contained within my emails and I just want my loss to not be carried out to be a delay in processing I have never been in an automobile accident ever and have no reason to seek out this without fault being placed to hardship my automobile is not even drivable and have not heard of your adjusters to schedule a oversee of damages of either vessels in time quoted it shoud be better informative contact to either parties involved to come to a settlement of occurred loss accident that is in regards just have in mind I have no problem escalating to litigation and legal privilege from this said matter if no reasonable actions are taken in timely manner of said investigation and overlook of the statements policy in said 30 day time length that alliance insurance united has said and I have recorded my telephonic statement conversation just as alliance united insurance has done as well as well for my own purposes and how the adjuster said she needed to secure statement from her insured and ended recording but after stated otherwise was in my favor but would be handle within 30 calendar days I'm sure the facts and photos and all should speak for itself and I will have no problem closing this message from Revdex.com out with completed complaint resolve and going to see that many other reviews and or interest sites will receive a great accredited review for benefical services from me and family others promptly for your help very good business ethics of standards if I receive the applied standards of help as stated on your insurance company site thanks.
Regards,
V[redacted]
Once each of Property Damage releases are signed and returned to us, the Company will be able to process Property Damage payments in the agreed amounts to each party.
Complaint: 11232102
I am rejecting this response because: it is the insurance agency's responsibility to take the necessary measures to have their insured respond in a timely manner. An example of this would be to terminate the insurance contract until their insured complies with the accident.
Regards,
A[redacted]
Complaint: 10698910
I am rejecting this response because: the business is clearly misrepresenting the issue at hand If I owed money all the way from April why did I pay that payment they quote from April the payment was made on 5-1-15 of 32.90 which was due nothing more was due and had demanding balance of 17.87 and had 2 months left to go because my policy would of ended on August 8th of 2015. I also am in receipt of my last payment aforementioned to the producer on 5-1-15 so if you do the math the arithmetic makes no logical sense.
Regards,
A[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11879635, and find that this resolution is satisfactory to me.
Regards,
R[redacted]
Complaint: 11431809
I am rejecting this response because: The response was for me to follow up with the auto-body shop. I have supplied Alliance and Jennifer Goins, the claims agent 2 emails with the contact information. The auto shop has made numerous attempts to contact Alliance with no response since 4/27. The expectation is for Alliance to call Precision and get resolution. I am paying out of pocket on the car rental since 4/27 and have yet to get response on process and reimbursement...
Regards,
[redacted]
Complaint: 11825555
I am rejecting this response because: The response from Alliance includes all the information which is already known and was already provided in this complaint. Alliance has again avoided the issue of the facts that its insured has stated that it does not want the claimant to receive settlement for the property damage and is purposely holding up the process. Also, the fact that Alliance has stated it will allow the statute of limitations run for 3 years based on no response from an alleged property owner whom as of yet has not come forward or made a claim for any damages or provided an estimate of damages. Again, Alliance and its insured has neglected to resolve this claim in a timely matter which they are willing to let continue going unresolved for 3 years.
Regards,
R[redacted]
Thank you for attaching the police report supplement in your response.
Both party's to the collision claim to have had a green light.
The supplement does not resolve the red light dispute.
The Company has asked the handling adjuster to contact you today.
Our liability investigation remains open at this time.
We will advise you when our investigation is complete.
Complaint: 12498689
I am rejecting this response because:How convenient that after a settlement you guys wanna answer to the Revdex.com! I only settled because you guys didn't answer me back you are a shady company and your practices are gonna earn you a very nice lawsuit one day
Regards,
J[redacted]
Per our Marketing Department the Fiesta office that would service your policy is located at 1[redacted], Anaheim CA 92805 and their phone number is ###-###-####.Please contact the broker direct to assist with changes to your policy. If the broker states they are unable to assist please...
obtain their name so we can address the issue with the broker.We have advised the broker it is ok to submit policy changes for policies they did not write originally due to the closure of the other location.We apologize for the inconvenience this may have caused.
The Company regrets any difficulty you have experienced trying to reach our adjuster H[redacted]. We have asked H[redacted] to call you today. Hector can be reached at ###-###-#### or [redacted]@allianceunited.com His manager Jeffrey Martin can be reached at ###-###-####
Complaint: 11237055
I am rejecting this response because:Sorry, but your information is incorrect. My medical provider did receive the paperwork that was sent but DID NOT get the signed release form so they were unable to send you anything. They have documentation (which they showed me) that they called the very same day they received the paperwork Feb. 22, and left a message on Julio's voicemail and he never returned the call, which is typical since he hardly ever returns my calls either. You are correct on the dates for faxing (which did not work, as you stated) and the email that was sent, however, no action had taken place from Feb 22 (the date the medical provider left a message) until the day I made official complaints to Revdex.com and the Insurance Commissioner, which was March 15th. Almost an entire month went by without any action on your part, even after messages had been left by me and also my medical provider during that time. In fact, I finally received a call back and was updated on my claim 2 days after I filed this complaint, which is not a coincidence considering I had heard nothing from your company for almost a month. I will accept a response from you only when my claim has been settled.
Regards,
[redacted]
Complaint: 11760987
I am rejecting this response because: I have contacted the person who contacted me and mailed in a form the company sent me to sign (they had never sent me this form before, during the several months this claim has been ongoing). I have yet to hear from my insurance company, State Farm, that Alliance United have paid them back the deductible, nor have I yet received my check for the cost of the car rental. Until both things are paid - the cost of my car rental and the deductible - I do no wish to close this complaint.
Regards,
Lu[redacted]
Complaint: 11470998
I am rejecting this response because:the party of your insured admitted to the damages arising from his fault he left the scene with quoting that the damages would be covered from his insurance company that he had no problem with his car and has full coverage to cover my car he then left his information contained within my emails and I just want my loss to not be carried out to be a delay in processing I have never been in an automobile accident ever and have no reason to seek out this without fault being placed to hardship my automobile is not even drivable and have not heard of your adjusters to schedule a oversee of damages of either vessels in time quoted it shoud be better informative contact to either parties involved to come to a settlement of occurred loss accident that is in regards just have in mind I have no problem escalating to litigation and legal privilege from this said matter if no reasonable actions are taken in timely manner of said investigation and overlook of the statements policy in said 30 day time length that alliance insurance united has said and I have recorded my telephonic statement conversation just as alliance united insurance has done as well as well for my own purposes and how the adjuster said she needed to secure statement from her insured and ended recording but after stated otherwise was in my favor but would be handle within 30 calendar days I'm sure the facts and photos and all should speak for itself and I will have no problem closing this message from Revdex.com out with completed complaint resolve and going to see that many other reviews and or interest sites will receive a great accredited review for benefical services from me and family others promptly for your help very good business ethics of standards if I receive the applied standards of help as stated on your insurance company site thanks.
Regards,
V[redacted]
Once each of Property Damage releases are signed and returned to us, the Company will be able to process Property Damage payments in the agreed amounts to each party.
Complaint: 11232102
I am rejecting this response because: it is the insurance agency's responsibility to take the necessary measures to have their insured respond in a timely manner. An example of this would be to terminate the insurance contract until their insured complies with the accident.
Regards,
A[redacted]
An excluded driver was operating our insured's vehicle at the time of the loss. No coverage can be extended for this loss.
We understand you have additional concerns. We will have claims management re-review your file and contact you as soon as possible.
Complaint: 10698910
I am rejecting this response because: the business is clearly misrepresenting the issue at hand If I owed money all the way from April why did I pay that payment they quote from April the payment was made on 5-1-15 of 32.90 which was due nothing more was due and had demanding balance of 17.87 and had 2 months left to go because my policy would of ended on August 8th of 2015. I also am in receipt of my last payment aforementioned to the producer on 5-1-15 so if you do the math the arithmetic makes no logical sense.
Regards,
A[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11879635, and find that this resolution is satisfactory to me.
Regards,
R[redacted]
Still need to have this resolved. Claim number D0[redacted]4CA16
Complaint: 11554294
I am rejecting this response because:
Regards,
J[redacted]
Complaint: 11431809
I am rejecting this response because: The response was for me to follow up with the auto-body shop. I have supplied Alliance and Jennifer Goins, the claims agent 2 emails with the contact information. The auto shop has made numerous attempts to contact Alliance with no response since 4/27. The expectation is for Alliance to call Precision and get resolution. I am paying out of pocket on the car rental since 4/27 and have yet to get response on process and reimbursement...
Regards,
[redacted]
Kindly provide your claim number so the Company may respond accordingly.
The Company has requested the handling adjuster call you today.
Alfonso Flores
[redacted]@allianceunited.com
###-###-####
Complaint: 11825555
I am rejecting this response because: The response from Alliance includes all the information which is already known and was already provided in this complaint. Alliance has again avoided the issue of the facts that its insured has stated that it does not want the claimant to receive settlement for the property damage and is purposely holding up the process. Also, the fact that Alliance has stated it will allow the statute of limitations run for 3 years based on no response from an alleged property owner whom as of yet has not come forward or made a claim for any damages or provided an estimate of damages. Again, Alliance and its insured has neglected to resolve this claim in a timely matter which they are willing to let continue going unresolved for 3 years.
Regards,
R[redacted]
Thank you for attaching the police report supplement in your response.
Both party's to the collision claim to have had a green light.
The supplement does not resolve the red light dispute.
The Company has asked the handling adjuster to contact you today.
Our liability investigation remains open at this time.
We will advise you when our investigation is complete.
Complaint: 12498689
I am rejecting this response because:How convenient that after a settlement you guys wanna answer to the Revdex.com! I only settled because you guys didn't answer me back you are a shady company and your practices are gonna earn you a very nice lawsuit one day
Regards,
J[redacted]
The reinspection of your vehicle has been completed and the estimate review should be completed today.
We have located your claim file and escalated your complaint to claims management. They will review your file and contact you as soon as possible.
Per our Marketing Department the Fiesta office that would service your policy is located at 1[redacted], Anaheim CA 92805 and their phone number is ###-###-####.Please contact the broker direct to assist with changes to your policy. If the broker states they are unable to assist please...
obtain their name so we can address the issue with the broker.We have advised the broker it is ok to submit policy changes for policies they did not write originally due to the closure of the other location.We apologize for the inconvenience this may have caused.
The Company regrets any difficulty you have experienced trying to reach our adjuster H[redacted]. We have asked H[redacted] to call you today. Hector can be reached at ###-###-#### or [redacted]@allianceunited.com His manager Jeffrey Martin can be reached at ###-###-####
Complaint: 11237055
I am rejecting this response because:Sorry, but your information is incorrect. My medical provider did receive the paperwork that was sent but DID NOT get the signed release form so they were unable to send you anything. They have documentation (which they showed me) that they called the very same day they received the paperwork Feb. 22, and left a message on Julio's voicemail and he never returned the call, which is typical since he hardly ever returns my calls either. You are correct on the dates for faxing (which did not work, as you stated) and the email that was sent, however, no action had taken place from Feb 22 (the date the medical provider left a message) until the day I made official complaints to Revdex.com and the Insurance Commissioner, which was March 15th. Almost an entire month went by without any action on your part, even after messages had been left by me and also my medical provider during that time. In fact, I finally received a call back and was updated on my claim 2 days after I filed this complaint, which is not a coincidence considering I had heard nothing from your company for almost a month. I will accept a response from you only when my claim has been settled.
Regards,
[redacted]
Complaint: 11760987
I am rejecting this response because: I have contacted the person who contacted me and mailed in a form the company sent me to sign (they had never sent me this form before, during the several months this claim has been ongoing). I have yet to hear from my insurance company, State Farm, that Alliance United have paid them back the deductible, nor have I yet received my check for the cost of the car rental. Until both things are paid - the cost of my car rental and the deductible - I do no wish to close this complaint.
Regards,
Lu[redacted]