Complaint: 11763283
I am rejecting this response because:I spoke with [redacted] from body shop on 10/14/16 at 10:38am, he said at least he need paycheck screenshot, otherwise he will not release my car
Regards,
Z[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11556988, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: 10827827
I am rejecting this response because: please see my attached response letter to the Insurance company dated October 7th, 2015.
Regards,
D[redacted]
Dear Consumer,Our records show a renewal offer was mailed to you on 12/19/2016 with a payment due in the amount of $68.51 by 1/11/2017. Our office did not receive your payment by the due date and your policy expired due to non-payment of premium. A notice of expiration was mailed on...
1/11/2017 to the address on file as required by law. On 1/18/2017 you called our office and we advised payment was not received and coverage had expired. You were advised coverage could be rewritten with a lapse in coverage. We would require the premium payment of $68.51 and a $13.00 rewrite fee and you agreed.A renewal offer was mailed to you on 1/25/2017 with a payment due in the amount of $68.51 by 2/18/2017. A payment was received on 2/3/2017 in the amount of $68.51 and this payment was applied to the February renewal. Sincerely,Alliance United Insurance
Complaint: 11713249
I am rejecting this response because: what information is incorrect? My attorneys office has provided them all he information and they have not told me when the check is getting mailed. I am still waiting to receive my money for the damages and I have read on Revdex.com reviews that they take such a ridiculous amount of time to send out payment which I cannot afford to wait.
Regards,
W[redacted]
Complaint: 11488632
I am rejecting this response because: I find it amazing how hard you guys are trying to protect your driver and your pocket, the excluded driver...
name on this policy is Dion Carter a male person. There were 3 ladies / girls in this vehicle that we have a picture of and there was no person that can look like Dion a male person. You guys need to get your lies Straight: First, you said the driver was in Las Vegas and she claimed her car was stolen, next, you said the policy was cancelled due to non-payment and now you say it was driven by the excluded driver. Which is it? This complaint making its way to the insurance commissioner of the State of California. They need to investigate your practices into this business. It is funny how many people on various complaint web sites report identical issues and stories about your company as if it is in mission statement. You either are in business to do business right or you don't. We have copies of the 3 pages of your policy declaration pages who only the insured would have who took out of her purse, I do not think you comprehended that statement, maybe the commissioner will make sense out of that.
Regards,
J[redacted]
Hi J[redacted], We regret any difficulty you may have experienced trying to reach our adjuster. Our insured had a valid policy in force on the date of loss and liability is not disputed. Aaron did mail our Property Damage release to you on February 20, 2016. Our insured’s Property Damage limit is...
$5,000.00, that is the most we are able to pay. Filing your claim is a process, there are many people involved. As a claimant, it is your duty to pursue your claim and prove your damages. Our claims department will work with you to resolve this matter.
Dear Mr. D[redacted], We are unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy. Although California statutes prevent us from releasing our insured’s personal information to anyone, we are able to tell you, that on the date...
of the loss there was not full compliance with all terms of this policy and as such, no coverage can be extended for the above referenced loss.
We have requested our adjuster Jose Ceme contact you to answer your questions. Jose Ceme can be reached at: [redacted]@allianceunited.com -###-###-#### (Work) His supervisor is F[redacted]can be reached at:###-###-####
Our insured’s automobile insurance policy allows the Company us to make payment to another party when the Company believes our insured was legally liable for those damages.
In this case, the Company has not been able to confirm the facts of the loss with our insured.
The Company does not know...
that our insured was liable for your damages.
The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigation.
Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time.
If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss.
The Company will continue its efforts to speak to our insured.
Claim: D02####CA16Thank you for your complaint, the Company regrets the time it has taken to resolve your claim. On April 18, 2017 the Company extended our pro rata offer to settle your property damage claim.Because the total damages exceed the property damage limit, prorated property damage offers...
are as follows: Farmers Insurance $11,652.02 X 95% = $9,482.45 Karl Ports $635.97 X 05% = $517.55, Total damages $12,287.99 (limit $10,000.00)The Company has requested the handling adjuster contact you today.
We have requested our underwriting department provide us with a copy of the application you signed agreeing to the terms and conditions of the policy that you purchased with Alliance United Insurance Company. Once we receive a copy of the application that you signed, we will conclude our investigation.
The Company has requested the handling adjuster contact you today.
The handling of this claim is being conducted under a Reservation of Rights.
The Company needs your recorded statement.
Based on what we have learned to date we have determined that our insured may not have coverage for the...
claim.
We are not denying the claim at this time but may deny the claim depending upon the outcome of our coverage investigation.
We reserve our rights to deny coverage for this claim due to driver not on policy.
Our records reveal we spoke directly to you on December 4, 2015, Friday whereby you provided your statement. We are currently conducting our investigation into the facts surrounding this loss.Once our investigation is complete we will contact you directly.
Complaint: 11179038
I am rejecting this response because:1, The business was trying to say that they responded to my contact requests and did speak with me, but simply by looking at the records, the response time is unreasonably long. from 1/3 the call in which I reported the accident, to 1/13 another call, it's 10 days. From 1/21 the inspection to 1/28 we were able to speak again, another week. From 1/28 to 2/24, almost another month.2, The business shows that I had 4 times calling in but hang up too quick. Those are the times I already left a message before and assumed that they had known about the requests. I expect that the business should reply to my message the first time I record it. I believe there is no reason the customer has to record the same request over and over.3, On 1/21 I remember it was the inspector who called and instructed me to pick up my belongings and leave the car. I followed the instruction and left the car at the location the inspection happened. I don't understand how they came up with the number of "7 days storage fee" they would owe, and don't know why they think I "picked up the vehicle, moved it to another fee accruing facility". The only thing I could guess is that they confused with the two locations, the towing company that the car was towed to immediately after the accident (1/2), and the body shop I asked the tow company tow the car to on 1/13. The inspection was 1/21. I did not move the car to other places after that. The storage fee I complained about includes the storage fee that occurred after the inspection, from the day the car was left in the body shop after the inspection on 1/21, and it was far more than 7 days.4, The business claimed that I was not cooperative. The fact is on 1/28 I did tell the adjuster the driver was not with us at the time we spoke and promised to call her back. The second day (1/29) I remembered I called but no one picked up so I left a message, and I also emailed the adjuster saying that the driver was with me and asked her to call me back ASAP. But nothing came back from the adjuster after that. Please check your call and email records.5, There are no conflicts in all my statements. Again, 1/14 I asked the tow company to move the car to body shop. The 1/21 was the inspection, and then I left the car at body shop either the same day or the day after that. After that I did not move the car to anywhere and thought the company should handle the car after that. On 2/22 I told her I don't know where the car was only because I thought the car had been picked up by the company. So, I did move the car from tow company to body shop, but did not move it from body shop, where the inspection happened, to anywhere else. Hence the business said that I moved the car after inspection was not true.6. The saying that on 1/4 they "verbally" offered to pick up the car, and asked me to mitigate the damage. But as the records provided by themselves, there were no calls on that day.7. In the response message it says I was inaccurate on saying "then no one from Alliance has ever contacted me on this until 2/17", because "we spoke to you directly on 02/24/2016 for 6 minutes"... Just look at the date, they spoke to me on 2/24, it was after 2/17, OK? I was accurate on this fact that they did not let me know that the car was not picked up after the inspection until 2/17.The whole message was trying to blame me in order to cover their fault on not being able to process my case properly and promptly. And from the inaccuracies showed in the message, they seem to not understand the whole story at all. Therefore I think it is not acceptable, and hereby request a deeper investigation on this on their end and responses to the facts I pointed out as above.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11735379, and find that this resolution is somewhat satisfactory to me. I would appreciated if I continued getting updates on the progress of the case.
Regards,
A[redacted]
Complaint: 11763283
I am rejecting this response because:I spoke with [redacted] from body shop on 10/14/16 at 10:38am, he said at least he need paycheck screenshot, otherwise he will not release my car
Regards,
Z[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11556988, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: 10827827
I am rejecting this response because: please see my attached response letter to the Insurance company dated October 7th, 2015.
Regards,
D[redacted]
Dear Consumer,Our records show a renewal offer was mailed to you on 12/19/2016 with a payment due in the amount of $68.51 by 1/11/2017. Our office did not receive your payment by the due date and your policy expired due to non-payment of premium. A notice of expiration was mailed on...
1/11/2017 to the address on file as required by law. On 1/18/2017 you called our office and we advised payment was not received and coverage had expired. You were advised coverage could be rewritten with a lapse in coverage. We would require the premium payment of $68.51 and a $13.00 rewrite fee and you agreed.A renewal offer was mailed to you on 1/25/2017 with a payment due in the amount of $68.51 by 2/18/2017. A payment was received on 2/3/2017 in the amount of $68.51 and this payment was applied to the February renewal. Sincerely,Alliance United Insurance
Complaint: 11713249
I am rejecting this response because: what information is incorrect? My attorneys office has provided them all he information and they have not told me when the check is getting mailed. I am still waiting to receive my money for the damages and I have read on Revdex.com reviews that they take such a ridiculous amount of time to send out payment which I cannot afford to wait.
Regards,
W[redacted]
Complaint: 11488632
I am rejecting this response because: I find it amazing how hard you guys are trying to protect your driver and your pocket, the excluded driver...
name on this policy is Dion Carter a male person. There were 3 ladies / girls in this vehicle that we have a picture of and there was no person that can look like Dion a male person. You guys need to get your lies Straight: First, you said the driver was in Las Vegas and she claimed her car was stolen, next, you said the policy was cancelled due to non-payment and now you say it was driven by the excluded driver. Which is it? This complaint making its way to the insurance commissioner of the State of California. They need to investigate your practices into this business. It is funny how many people on various complaint web sites report identical issues and stories about your company as if it is in mission statement. You either are in business to do business right or you don't. We have copies of the 3 pages of your policy declaration pages who only the insured would have who took out of her purse, I do not think you comprehended that statement, maybe the commissioner will make sense out of that.
Regards,
J[redacted]
Revdex.com:
My Claim number is G-25**09
D[redacted]
Hi J[redacted], We regret any difficulty you may have experienced trying to reach our adjuster. Our insured had a valid policy in force on the date of loss and liability is not disputed. Aaron did mail our Property Damage release to you on February 20, 2016. Our insured’s Property Damage limit is...
$5,000.00, that is the most we are able to pay. Filing your claim is a process, there are many people involved. As a claimant, it is your duty to pursue your claim and prove your damages. Our claims department will work with you to resolve this matter.
Dear Mr. D[redacted], We are unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy. Although California statutes prevent us from releasing our insured’s personal information to anyone, we are able to tell you, that on the date...
of the loss there was not full compliance with all terms of this policy and as such, no coverage can be extended for the above referenced loss.
We have requested our adjuster Jose Ceme contact you to answer your questions. Jose Ceme can be reached at: [redacted]@allianceunited.com -###-###-#### (Work) His supervisor is F[redacted]can be reached at:###-###-####
Please provide your claim number so we may respond accordingly.[redacted]Alliance United Insurance Company/CAClaims Auditor II / Compliance
Our insured’s automobile insurance policy allows the Company us to make payment to another party when the Company believes our insured was legally liable for those damages.
In this case, the Company has not been able to confirm the facts of the loss with our insured.
The Company does not know...
that our insured was liable for your damages.
The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigation.
Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time.
If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss.
The Company will continue its efforts to speak to our insured.
Kindly provide the claim number so that we may respond accordingly
Claim: D02####CA16Thank you for your complaint, the Company regrets the time it has taken to resolve your claim. On April 18, 2017 the Company extended our pro rata offer to settle your property damage claim.Because the total damages exceed the property damage limit, prorated property damage offers...
are as follows: Farmers Insurance $11,652.02 X 95% = $9,482.45 Karl Ports $635.97 X 05% = $517.55, Total damages $12,287.99 (limit $10,000.00)The Company has requested the handling adjuster contact you today.
We have requested our underwriting department provide us with a copy of the application you signed agreeing to the terms and conditions of the policy that you purchased with Alliance United Insurance Company. Once we receive a copy of the application that you signed, we will conclude our investigation.
The Company has requested the handling adjuster contact you today.
The handling of this claim is being conducted under a Reservation of Rights.
The Company needs your recorded statement.
Based on what we have learned to date we have determined that our insured may not have coverage for the...
claim.
We are not denying the claim at this time but may deny the claim depending upon the outcome of our coverage investigation.
We reserve our rights to deny coverage for this claim due to driver not on policy.
Our records reveal we spoke directly to you on December 4, 2015, Friday whereby you provided your statement. We are currently conducting our investigation into the facts surrounding this loss.Once our investigation is complete we will contact you directly.
Kindly provide your claim numbers to that the Company may respond accordingly
Complaint: 11179038
I am rejecting this response because:1, The business was trying to say that they responded to my contact requests and did speak with me, but simply by looking at the records, the response time is unreasonably long. from 1/3 the call in which I reported the accident, to 1/13 another call, it's 10 days. From 1/21 the inspection to 1/28 we were able to speak again, another week. From 1/28 to 2/24, almost another month.2, The business shows that I had 4 times calling in but hang up too quick. Those are the times I already left a message before and assumed that they had known about the requests. I expect that the business should reply to my message the first time I record it. I believe there is no reason the customer has to record the same request over and over.3, On 1/21 I remember it was the inspector who called and instructed me to pick up my belongings and leave the car. I followed the instruction and left the car at the location the inspection happened. I don't understand how they came up with the number of "7 days storage fee" they would owe, and don't know why they think I "picked up the vehicle, moved it to another fee accruing facility". The only thing I could guess is that they confused with the two locations, the towing company that the car was towed to immediately after the accident (1/2), and the body shop I asked the tow company tow the car to on 1/13. The inspection was 1/21. I did not move the car to other places after that. The storage fee I complained about includes the storage fee that occurred after the inspection, from the day the car was left in the body shop after the inspection on 1/21, and it was far more than 7 days.4, The business claimed that I was not cooperative. The fact is on 1/28 I did tell the adjuster the driver was not with us at the time we spoke and promised to call her back. The second day (1/29) I remembered I called but no one picked up so I left a message, and I also emailed the adjuster saying that the driver was with me and asked her to call me back ASAP. But nothing came back from the adjuster after that. Please check your call and email records.5, There are no conflicts in all my statements. Again, 1/14 I asked the tow company to move the car to body shop. The 1/21 was the inspection, and then I left the car at body shop either the same day or the day after that. After that I did not move the car to anywhere and thought the company should handle the car after that. On 2/22 I told her I don't know where the car was only because I thought the car had been picked up by the company. So, I did move the car from tow company to body shop, but did not move it from body shop, where the inspection happened, to anywhere else. Hence the business said that I moved the car after inspection was not true.6. The saying that on 1/4 they "verbally" offered to pick up the car, and asked me to mitigate the damage. But as the records provided by themselves, there were no calls on that day.7. In the response message it says I was inaccurate on saying "then no one from Alliance has ever contacted me on this until 2/17", because "we spoke to you directly on 02/24/2016 for 6 minutes"... Just look at the date, they spoke to me on 2/24, it was after 2/17, OK? I was accurate on this fact that they did not let me know that the car was not picked up after the inspection until 2/17.The whole message was trying to blame me in order to cover their fault on not being able to process my case properly and promptly. And from the inaccuracies showed in the message, they seem to not understand the whole story at all. Therefore I think it is not acceptable, and hereby request a deeper investigation on this on their end and responses to the facts I pointed out as above.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11735379, and find that this resolution is somewhat satisfactory to me. I would appreciated if I continued getting updates on the progress of the case.
Regards,
A[redacted]