Our insured’s automobile insurance policy allows the Company us to make payment to another party when the Company believes our insured was legally liable for those damages.
In this case, the Company has not been able to confirm the facts of the loss with our insured.
The Company does not know...
that our insured was liable for your damages.
The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigation.
Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time.
If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss.
The Company will continue its efforts to speak to our insured.
Complaint: 10827827
I am rejecting this response because: please see my attached response letter to the Insurance company dated October 7th, 2015.
Regards,
D[redacted]
We have requested our underwriting department provide us with a copy of the application you signed agreeing to the terms and conditions of the policy that you purchased with Alliance United Insurance Company. Once we receive a copy of the application that you signed, we will conclude our investigation.
Dear Mr. D[redacted], We are unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy. Although California statutes prevent us from releasing our insured’s personal information to anyone, we are able to tell you, that on the date...
of the loss there was not full compliance with all terms of this policy and as such, no coverage can be extended for the above referenced loss.
The Company has requested the handling adjuster contact you today.
The handling of this claim is being conducted under a Reservation of Rights.
The Company needs your recorded statement.
Based on what we have learned to date we have determined that our insured may not have coverage for the...
claim.
We are not denying the claim at this time but may deny the claim depending upon the outcome of our coverage investigation.
We reserve our rights to deny coverage for this claim due to driver not on policy.
Complaint: 11713249
I am rejecting this response because: what information is incorrect? My attorneys office has provided them all he information and they have not told me when the check is getting mailed. I am still waiting to receive my money for the damages and I have read on Revdex.com reviews that they take such a ridiculous amount of time to send out payment which I cannot afford to wait.
Regards,
W[redacted]
Dear Consumer,Our records show a renewal offer was mailed to you on 12/19/2016 with a payment due in the amount of $68.51 by 1/11/2017. Our office did not receive your payment by the due date and your policy expired due to non-payment of premium. A notice of expiration was mailed on...
1/11/2017 to the address on file as required by law. On 1/18/2017 you called our office and we advised payment was not received and coverage had expired. You were advised coverage could be rewritten with a lapse in coverage. We would require the premium payment of $68.51 and a $13.00 rewrite fee and you agreed.A renewal offer was mailed to you on 1/25/2017 with a payment due in the amount of $68.51 by 2/18/2017. A payment was received on 2/3/2017 in the amount of $68.51 and this payment was applied to the February renewal. Sincerely,Alliance United Insurance
Our records reveal we spoke directly to you on December 4, 2015, Friday whereby you provided your statement. We are currently conducting our investigation into the facts surrounding this loss.Once our investigation is complete we will contact you directly.
Complaint: 11763283
I am rejecting this response because:I spoke with [redacted] from body shop on 10/14/16 at 10:38am, he said at least he need paycheck screenshot, otherwise he will not release my car
Regards,
Z[redacted]
Claim: D02####CA16Thank you for your complaint, the Company regrets the time it has taken to resolve your claim. On April 18, 2017 the Company extended our pro rata offer to settle your property damage claim.Because the total damages exceed the property damage limit, prorated property damage offers...
are as follows: Farmers Insurance $11,652.02 X 95% = $9,482.45 Karl Ports $635.97 X 05% = $517.55, Total damages $12,287.99 (limit $10,000.00)The Company has requested the handling adjuster contact you today.
We have requested our adjuster Jose Ceme contact you to answer your questions. Jose Ceme can be reached at: [redacted]@allianceunited.com -###-###-#### (Work) His supervisor is F[redacted]can be reached at:###-###-####
Hi J[redacted], We regret any difficulty you may have experienced trying to reach our adjuster. Our insured had a valid policy in force on the date of loss and liability is not disputed. Aaron did mail our Property Damage release to you on February 20, 2016. Our insured’s Property Damage limit is...
$5,000.00, that is the most we are able to pay. Filing your claim is a process, there are many people involved. As a claimant, it is your duty to pursue your claim and prove your damages. Our claims department will work with you to resolve this matter.
Complaint: 11600201
I am rejecting this response because: yes, I spoke to Maria in regards in which as you mentioned as well got my statement on the happenings. I sent in the pictures of the car this weekend. However, yesterday I received a message from [redacted] V[redacted] who is now the person in charge of my claim. There is not only now no response to my claim but inconsistency as well. Maria or no one else ever mentioned my claim transfering to another person, yet now Mr. V[redacted] says to be handling my claim and in need of my statement as well. I can't understand how all these employees working for the same company lack communication or passing ontoeach other what has been done. I gave my statement the day I made the claim to one person, when I finally got to speak to Maria who was them handling my claim; I gave my statement again. Now, I receive another person from Alliance who says to be handling my claim now and needs my statement. It is ridiculous to the point that I feel the company is just wanting to make me believe the matter is being addressed but nothing is being done in reality.
Regards,
M[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11556988, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: 11605148
I am rejecting this response because: taking my recorded statement is just a part of the resolution. I won't be happy until my car is fixed and this case is closed. How do I know she won't take another...
month trying to get in contact with the other party?
Regards,
C[redacted]
Our insured’s automobile insurance policy allows the Company us to make payment to another party when the Company believes our insured was legally liable for those damages.
In this case, the Company has not been able to confirm the facts of the loss with our insured.
The Company does not know...
that our insured was liable for your damages.
The Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigation.
Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this time.
If the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced loss.
The Company will continue its efforts to speak to our insured.
Complaint: 10827827
I am rejecting this response because: please see my attached response letter to the Insurance company dated October 7th, 2015.
Regards,
D[redacted]
We have requested our underwriting department provide us with a copy of the application you signed agreeing to the terms and conditions of the policy that you purchased with Alliance United Insurance Company. Once we receive a copy of the application that you signed, we will conclude our investigation.
Dear Mr. D[redacted], We are unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy. Although California statutes prevent us from releasing our insured’s personal information to anyone, we are able to tell you, that on the date...
of the loss there was not full compliance with all terms of this policy and as such, no coverage can be extended for the above referenced loss.
The Company has requested the handling adjuster contact you today.
The handling of this claim is being conducted under a Reservation of Rights.
The Company needs your recorded statement.
Based on what we have learned to date we have determined that our insured may not have coverage for the...
claim.
We are not denying the claim at this time but may deny the claim depending upon the outcome of our coverage investigation.
We reserve our rights to deny coverage for this claim due to driver not on policy.
Complaint: 11713249
I am rejecting this response because: what information is incorrect? My attorneys office has provided them all he information and they have not told me when the check is getting mailed. I am still waiting to receive my money for the damages and I have read on Revdex.com reviews that they take such a ridiculous amount of time to send out payment which I cannot afford to wait.
Regards,
W[redacted]
Dear Consumer,Our records show a renewal offer was mailed to you on 12/19/2016 with a payment due in the amount of $68.51 by 1/11/2017. Our office did not receive your payment by the due date and your policy expired due to non-payment of premium. A notice of expiration was mailed on...
1/11/2017 to the address on file as required by law. On 1/18/2017 you called our office and we advised payment was not received and coverage had expired. You were advised coverage could be rewritten with a lapse in coverage. We would require the premium payment of $68.51 and a $13.00 rewrite fee and you agreed.A renewal offer was mailed to you on 1/25/2017 with a payment due in the amount of $68.51 by 2/18/2017. A payment was received on 2/3/2017 in the amount of $68.51 and this payment was applied to the February renewal. Sincerely,Alliance United Insurance
Please provide your claim number so we may respond accordingly.[redacted]Alliance United Insurance Company/CAClaims Auditor II / Compliance
Our records reveal we spoke directly to you on December 4, 2015, Friday whereby you provided your statement. We are currently conducting our investigation into the facts surrounding this loss.Once our investigation is complete we will contact you directly.
Revdex.com:
My Claim number is G-25**09
D[redacted]
Complaint: 11763283
I am rejecting this response because:I spoke with [redacted] from body shop on 10/14/16 at 10:38am, he said at least he need paycheck screenshot, otherwise he will not release my car
Regards,
Z[redacted]
Claim: D02####CA16Thank you for your complaint, the Company regrets the time it has taken to resolve your claim. On April 18, 2017 the Company extended our pro rata offer to settle your property damage claim.Because the total damages exceed the property damage limit, prorated property damage offers...
are as follows: Farmers Insurance $11,652.02 X 95% = $9,482.45 Karl Ports $635.97 X 05% = $517.55, Total damages $12,287.99 (limit $10,000.00)The Company has requested the handling adjuster contact you today.
We have requested our adjuster Jose Ceme contact you to answer your questions. Jose Ceme can be reached at: [redacted]@allianceunited.com -###-###-#### (Work) His supervisor is F[redacted]can be reached at:###-###-####
Hi J[redacted], We regret any difficulty you may have experienced trying to reach our adjuster. Our insured had a valid policy in force on the date of loss and liability is not disputed. Aaron did mail our Property Damage release to you on February 20, 2016. Our insured’s Property Damage limit is...
$5,000.00, that is the most we are able to pay. Filing your claim is a process, there are many people involved. As a claimant, it is your duty to pursue your claim and prove your damages. Our claims department will work with you to resolve this matter.
Complaint: 11600201
I am rejecting this response because: yes, I spoke to Maria in regards in which as you mentioned as well got my statement on the happenings. I sent in the pictures of the car this weekend. However, yesterday I received a message from [redacted] V[redacted] who is now the person in charge of my claim. There is not only now no response to my claim but inconsistency as well. Maria or no one else ever mentioned my claim transfering to another person, yet now Mr. V[redacted] says to be handling my claim and in need of my statement as well. I can't understand how all these employees working for the same company lack communication or passing ontoeach other what has been done. I gave my statement the day I made the claim to one person, when I finally got to speak to Maria who was them handling my claim; I gave my statement again. Now, I receive another person from Alliance who says to be handling my claim now and needs my statement. It is ridiculous to the point that I feel the company is just wanting to make me believe the matter is being addressed but nothing is being done in reality.
Regards,
M[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11556988, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Kindly provide your claim numbers to that the Company may respond accordingly
Kindly provide the claim number so that we may respond accordingly
Kindly provide your claim number so that the Company may respond accordingly.Thank you.
Complaint: 11605148
I am rejecting this response because: taking my recorded statement is just a part of the resolution. I won't be happy until my car is fixed and this case is closed. How do I know she won't take another...
month trying to get in contact with the other party?
Regards,
C[redacted]