Complaint: I am rejecting this response because:I wish to respond only to the email from Alliance United Insurance (Claim# 313595)They have determined based on lack of a witness, but only on their insured side of the storyThe version of what happened is completely and they were not there when it happened (Alliance United Insurance) their client has choosen to lie to save him from his insurance rates increasing or being droppedUnfortunately this incident from 03/22/happend at night when it was dark so there was no witnessI no longer wish to go back and forth on this matterPlease consider this complaint # closed based on I was unable to come to an amicable agreement with Alliance United Insurance regarding claim# 31##Your reply program does not have any option for declined based on do not agree, so I am emailing my replyThank you.Regards, R [redacted] ***
Complaint: I am rejecting this response because: I have contacted the person who contacted me and mailed in a form the company sent me to sign (they had never sent me this form before, during the several months this claim has been ongoing)I have yet to hear from my insurance company, State Farm, that Alliance United have paid them back the deductible, nor have I yet received my check for the cost of the car rentalUntil both things are paid - the cost of my car rental and the deductible - I do no wish to close this complaint Regards, Lu [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10835462, and find that this resolution is satisfactory to me Regards, F [redacted] Thank you guys so much I'm sorry it had to go this way
Kindly provide your claim number so that we may respond accordingly Complaint Details Nature of Complaint: Service Issues Service Issues Date Problem Occured: None Provided Date(s) Complained: None Provided Purchase Date: None Provided Salesperson: None Provided , M [redacted] Complaint Details (cont.) Product/Service: None Provided Model #: None Provided Account #: None Provided Order #: None Provided Purchase Price: None Provided Payment: None Provided None Provided Disputed Amount: None Provided
DEAR MR H [redacted] , KINDLY REVIEW YOUR CLAIM DOCUMENTS TO CONFIRM YOUR CORRECT CLAIM NUMBER AS THE DATE OF LOSS YOU PROVIDED DOES NOT MATCH THE CLAIM NUMBER YOU PROVIDED 26**PLEASE FORWARD US YOUR CORRECT CLAIM NUMBER SO WE MAY RESPOND ACCORDINGLY
To date we are still waiting on your shop to provide us with their tax information so we can issue paymentYour shop was advised of this on 10/24/and again twice on 10/27/To date we still have not received the requested and required info that we need from them
Complaint: I am rejecting this response because: I will wait for the business to review my claim and respond before accepting the response Regards, R [redacted]
Complaint: I am rejecting this response because: Obviously the policy number was attached if the claim did not come up in your systemWe go back to the original question how come your policy cancellation shows a prorated status which means the policy was cancelled and the driver got pro-rated money backIn addition tot he two conflicting phone calls we got where one of you said the car was stolen and the driver was in Las Vegas while the other person reported a non-payment even though the policy was just renewed weeks prior to the accidentI am hoping the insurance commissioner will be able to get more facts on this as opposed of the run-around I am getting from you myself Regards, [redacted] H***
We regret any difficulty you may have experienced trying to reach our adjusterOur best practice is to pick up our telephones each time they ringAlthough this is not always possible, it is our goalWe have requested our adjuster Stacy Green contact you on 04/20/at ###-###-####.Our records reveal we spoke to your adjuster Ryan Rogers at Progressive Insurance Company, cl# at ###-###-#### on 04/19/to confirm that we have a coverage issue at this timeHe confirmed he was seeking our liability investigation conclusion and told us your damages have been paid by your carrier and you would like us to afford your deductibleOur insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damagesIn this case, we have been unable to confirm the facts of the loss with our insuredWe do not know that our insured was liable for your damagesWe are unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigationBecause for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss
Complaint: I am rejecting this response because: Alliance United Insurance has not provided complete reimbursement for the repairs to my vehicle and rental coverage due to their insured rear-ending my vehicle at a stop light Regards, [redacted]
Complaint: I am rejecting this response because: When they did speak to me, I was told the system is down and they were unable to find out any information on the status of the claimI was told that the claim was no longer with that department my E [redacted] and that she was going to contact the person that was assigned now and have them contact me regarding this issue once the system was back onlineI still have yet to hear from anyone Regards,T [redacted]
On October 13, 2016, the Company has requested your shop provide the proper tax id information as per federal lawUpon receipt the Company will process payment in the amount of $as agreed uponAdjuster F [redacted] spoke directly to E [redacted] at your shop on October 12,
Dear Law Offices Of G [redacted] ***:We are writing this letter on behalf of Alliance United Insurance Company to acknowledge receipt of the above referenced loss and to advise you that the handling of this claim is being conducted under a Reservation of RightsBased on what we have learned to date and our review of policy number MNS####904, we have determined that you may not have coverage for the claimWe are not denying the claim at this time but may deny the claim depending upon the outcome of our coverage investigation.We intend to investigate the facts and circumstances in connection with this claimThis is what we understand about your claim so far:Pending to investigate coverage for our reported driver and vehicle.Nothing in this letter should be deemed a waiver of the terms or conditions of the policyAlliance United Insurance Company reserves the right to rely upon any term or condition of the policy or any other basis that may be found to limit or preclude coverage, including those that are now known and those that may become known.As we proceed forward, please feel free to contact us with any questions you may haveAlso, it would be both helpful and important if you let us know as soon as possible if you believe we do not correctly understand all relevant facts or if you have other information that may help us reach closure on this coverage determinationWe will, of course, also notify you once our coverage determination is final.Sincerely,J [redacted] de Alba Claims Team
The vehicle report our office received shows the vehicle is registered to another individual The registration and title were issued to this individual on August 19, The policy remains cancelled due to non-payment effective July 27,
Complaint: I am just notifying you of the costs and loss arising and when your help has been fully executed and investigation have been completed in timely manner just regard remind alliance united insurance of the factualbasis of claim and evidence of video statement of fault and photos of said person insured by the alliance united insurance company just stated I have respect in your investigation and now just await your conclusion of this claim to motor vechile code business standard Regards, V [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12560643, and find that this resolution is satisfactory to me Regards, B [redacted] ***
Your client purchased $in Rental Reimbursement The Company’s records reveal we spoke to your office on 03/18/2016, 03/25/2016, 04/01/2016, 04/07/2016, 04/28/2016, 05/02/2016, 06/02/& 06/14/ This does not include voicemails the Company left on your phone system, emails exchanged or letters sent to your office Your offices voicemail box has been reporting as “full” during some calls to your office Your office represents our insured, it is your duty to maintain contact with the shop your client selected Unless your office authorized your clients shop to stop work for any reason we suggest you contact them directly regarding any work stoppage You client signed a work authorization with the shop he selected to repair your clients vehicle, he promised to pay them when he signed a work authorization The Company was not party to your client’s agreement with his shop Any delay in the repairs to his vehicle was caused by the shop he selected
Complaint: I am rejecting this response because:I wish to respond only to the email from Alliance United Insurance (Claim# 313595)They have determined based on lack of a witness, but only on their insured side of the storyThe version of what happened is completely and they were not there when it happened (Alliance United Insurance) their client has choosen to lie to save him from his insurance rates increasing or being droppedUnfortunately this incident from 03/22/happend at night when it was dark so there was no witnessI no longer wish to go back and forth on this matterPlease consider this complaint # closed based on I was unable to come to an amicable agreement with Alliance United Insurance regarding claim# 31##Your reply program does not have any option for declined based on do not agree, so I am emailing my replyThank you.Regards, R [redacted] ***
Complaint: I am rejecting this response because: I have contacted the person who contacted me and mailed in a form the company sent me to sign (they had never sent me this form before, during the several months this claim has been ongoing)I have yet to hear from my insurance company, State Farm, that Alliance United have paid them back the deductible, nor have I yet received my check for the cost of the car rentalUntil both things are paid - the cost of my car rental and the deductible - I do no wish to close this complaint Regards, Lu [redacted]
We have ask one of our customer service representatives to call you today
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10835462, and find that this resolution is satisfactory to me Regards, F [redacted] Thank you guys so much I'm sorry it had to go this way
we have asked our assigned adjuster G [redacted] call you at once
Kindly provide your claim number so that we may respond accordingly Complaint Details Nature of Complaint: Service Issues Service Issues Date Problem Occured: None Provided Date(s) Complained: None Provided Purchase Date: None Provided Salesperson: None Provided , M [redacted] Complaint Details (cont.) Product/Service: None Provided Model #: None Provided Account #: None Provided Order #: None Provided Purchase Price: None Provided Payment: None Provided None Provided Disputed Amount: None Provided
DEAR MR H [redacted] , KINDLY REVIEW YOUR CLAIM DOCUMENTS TO CONFIRM YOUR CORRECT CLAIM NUMBER AS THE DATE OF LOSS YOU PROVIDED DOES NOT MATCH THE CLAIM NUMBER YOU PROVIDED 26**PLEASE FORWARD US YOUR CORRECT CLAIM NUMBER SO WE MAY RESPOND ACCORDINGLY
To date we are still waiting on your shop to provide us with their tax information so we can issue paymentYour shop was advised of this on 10/24/and again twice on 10/27/To date we still have not received the requested and required info that we need from them
Complaint: I am rejecting this response because: I will wait for the business to review my claim and respond before accepting the response Regards, R [redacted]
Complaint: I am rejecting this response because: Obviously the policy number was attached if the claim did not come up in your systemWe go back to the original question how come your policy cancellation shows a prorated status which means the policy was cancelled and the driver got pro-rated money backIn addition tot he two conflicting phone calls we got where one of you said the car was stolen and the driver was in Las Vegas while the other person reported a non-payment even though the policy was just renewed weeks prior to the accidentI am hoping the insurance commissioner will be able to get more facts on this as opposed of the run-around I am getting from you myself Regards, [redacted] H***
Please provide your claim number so we may respond accordingly[redacted] Alliance United Insurance Company/CAClaims Auditor II / Compliance
We regret any difficulty you may have experienced trying to reach our adjusterOur best practice is to pick up our telephones each time they ringAlthough this is not always possible, it is our goalWe have requested our adjuster Stacy Green contact you on 04/20/at ###-###-####.Our records reveal we spoke to your adjuster Ryan Rogers at Progressive Insurance Company, cl# at ###-###-#### on 04/19/to confirm that we have a coverage issue at this timeHe confirmed he was seeking our liability investigation conclusion and told us your damages have been paid by your carrier and you would like us to afford your deductibleOur insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damagesIn this case, we have been unable to confirm the facts of the loss with our insuredWe do not know that our insured was liable for your damagesWe are unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigationBecause for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss
Complaint: I am rejecting this response because: Alliance United Insurance has not provided complete reimbursement for the repairs to my vehicle and rental coverage due to their insured rear-ending my vehicle at a stop light Regards, [redacted]
Complaint: I am rejecting this response because: When they did speak to me, I was told the system is down and they were unable to find out any information on the status of the claimI was told that the claim was no longer with that department my E [redacted] and that she was going to contact the person that was assigned now and have them contact me regarding this issue once the system was back onlineI still have yet to hear from anyone Regards,T [redacted]
On October 13, 2016, the Company has requested your shop provide the proper tax id information as per federal lawUpon receipt the Company will process payment in the amount of $as agreed uponAdjuster F [redacted] spoke directly to E [redacted] at your shop on October 12,
Dear Law Offices Of G [redacted] ***:We are writing this letter on behalf of Alliance United Insurance Company to acknowledge receipt of the above referenced loss and to advise you that the handling of this claim is being conducted under a Reservation of RightsBased on what we have learned to date and our review of policy number MNS####904, we have determined that you may not have coverage for the claimWe are not denying the claim at this time but may deny the claim depending upon the outcome of our coverage investigation.We intend to investigate the facts and circumstances in connection with this claimThis is what we understand about your claim so far:Pending to investigate coverage for our reported driver and vehicle.Nothing in this letter should be deemed a waiver of the terms or conditions of the policyAlliance United Insurance Company reserves the right to rely upon any term or condition of the policy or any other basis that may be found to limit or preclude coverage, including those that are now known and those that may become known.As we proceed forward, please feel free to contact us with any questions you may haveAlso, it would be both helpful and important if you let us know as soon as possible if you believe we do not correctly understand all relevant facts or if you have other information that may help us reach closure on this coverage determinationWe will, of course, also notify you once our coverage determination is final.Sincerely,J [redacted] de Alba Claims Team
The vehicle report our office received shows the vehicle is registered to another individual The registration and title were issued to this individual on August 19, The policy remains cancelled due to non-payment effective July 27,
Complaint: I am just notifying you of the costs and loss arising and when your help has been fully executed and investigation have been completed in timely manner just regard remind alliance united insurance of the factualbasis of claim and evidence of video statement of fault and photos of said person insured by the alliance united insurance company just stated I have respect in your investigation and now just await your conclusion of this claim to motor vechile code business standard Regards, V [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12560643, and find that this resolution is satisfactory to me Regards, B [redacted] ***
Your client purchased $in Rental Reimbursement The Company’s records reveal we spoke to your office on 03/18/2016, 03/25/2016, 04/01/2016, 04/07/2016, 04/28/2016, 05/02/2016, 06/02/& 06/14/ This does not include voicemails the Company left on your phone system, emails exchanged or letters sent to your office Your offices voicemail box has been reporting as “full” during some calls to your office Your office represents our insured, it is your duty to maintain contact with the shop your client selected Unless your office authorized your clients shop to stop work for any reason we suggest you contact them directly regarding any work stoppage You client signed a work authorization with the shop he selected to repair your clients vehicle, he promised to pay them when he signed a work authorization The Company was not party to your client’s agreement with his shop Any delay in the repairs to his vehicle was caused by the shop he selected