Complaint: 11516419
I am rejecting this response because:I was hit by one of this companies insured. Dealing with them is a nightmare. They told me my car would be repaired but told the body shop it was a total loss. They approved a rental car but won't reimburse for it. The accident occurred on June 18 and it is now August 3. I have not even been able to get the car into a repair shop and there is no end in sight.I want to get my car into a body shop. To do that, this company needs to state that the car is repairable and not totalled. They told me that and will say that on the phone to me but that is worthless. I also want them to reimburse my receipts for a rental car. They approved a rental car but now said they will pay for a car for "7-8 days". My car is inoperable and I have rented a car since June 27. The bill for the first 3 weeks was $690.61. I sent them a copy of the bill and they ignored it.
Regards,
P[redacted]
Our adjuster has explained the process to you. Take your vehicle to the shop of your choice and authorize the teardown, we cannot do this for you. Once your vehicle is torn down your shop will place a "supplement call".Your shop and the independent appraiswe4r will reach an agreed price....
In response to your complaint filed with the Revdex.com, our records indicate you agreed to settle your claim in the amount of $3,000 on 2/14/18. The Company's responsibility is to cover reasonable medical bills for injuries occurring from the 3/11/2017 loss. If there is any further dispute,...
please contact me at the number below.R[redacted]Casualty Team ManagerAlliance United Insurance CompanyKemper Services Group
If you wish to repair your vehicle, take it to the shop of your choice and authorize teardown and repairs. We will work directly with the shop of your choice to get an agreed cost of repairs.We are happy to work directly with your shop to attain an agreed price. Original estimates are based upon a...
visual inspection and nothing more.We will not know the true cost of repairs until your vehicle is in the shop and torn down.We spoke to Al at Amato's Autobody and we reached and agreement on rates, but did not agree with his judgment.Our appraiser has called you on 07/24/2015 at 9:57am, 4:29pm & 07/27/2015 at 9:20am to resolve this issue with no return call from you.
The Company’s records reveal you exchanged emails with our handling adjuster Ericka Fuhrmann, Friday, June 24, 2016 8:41 AM, she explained to you the operator of our insured’s vehicle on the date of loss was not listed on our insured’s policy. As such, we have to speak to our insured and the driver not listed on the policy to determine the circumstance under which the vehicle was being operated. Just as your own policy has certain terms and conditions that must be met in order for coverage to be afforded. In this case, we have obtained both our insured’s statement and the drivers statement and have placed this information in the hands of management for their decision. Please expect our coverage position to complete within days.
Dear Ms. C[redacted],
As we have previously discussed, we are sorry to hear you are not satisfied with your claims experience. We cannot resolve your claim until we receive the signed release from you. We look forward to resolving your claim soon.
Thank you,
R[redacted]
Casualty Team Manager
Alliance United Insurance Company
Kemper Services Group
allianceunited.com
The Company has requested that the assigned adjuster S[redacted] contact you directly today.S[redacted]’s contact information is: ###-###-#### or [redacted]@allianceunited.comHer manager is J[redacted] who can be reached at ###-###-####
Complaint: 11434291
I am rejecting this response because:
I haven't herd from any one back from that insurance company at all no adjuster no supervisor no one at all. It a single call back wich makes everything worst because when I call all the time it's nothing but voicemails and in those voicemail recording all of the person say we will call you wishing 48 hrs and it's been a month no one has ever called me about my case that there shows how much of a dissapotiment this is its like talking to the walls with you guys I have been very patient and understanding about all the situation its peculiar how this company works I had never ever in my life had such a bad experience with this kind of service also I called the actual office were I open my insurance policy to ask for the paper work they said there were going to email it and the same thing I called them every day 2x a day and always the same answers but no help so my experience with this company it's just the worst I had in 20 yrs it's always no type of help from this persons and the feeling sucks to be honest
Regards,
M[redacted]
The Company received Notice of Claim from you on December 23, 2016. Claim D0[redacted]0CA16 was opened in response to your Notice of Claim. The Company regrets being unable to accept your call on Friday December 23, 2016 at 7:00pm, before the holiday. The Company’s records...
reveal you elected not to purchase Collision Coverage for your 2005 Honda. We are unable to pay for the damages to your vehicle. The at fault parties insurance carrier, Geico has accepted liability. Their driver had a valid policy in force on the date of loss and as such, your Uninsured Motorist Property Damage Coverage is not triggered. We spoke directly to Geico and they told us they have spoken to you directly and set up an inspection of your above referenced vehicle. Geico can be reached at 858-513-5821, the adjusters name is Danielle, and the claim number is 0160967270101062. You must pursue your claim directly against Geico; we cannot do that on your behalf. If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, 300 S. Spring St, Los Angeles, CA 90013, (800)927-HELP or (213)897-8921 - Internet: www.insurance.ca.gov
The Company has requested assigned adjuster N[redacted] contact you directly, ASAP.Norma Esquivel [redacted]@allianceunited.com ###-###-####her manager James Alandy can be reached at ###-###-####
Your complaint states: "My car was rear ended by a member of the alliance united insurance on December 24 2015”. You rejected our response because: “My vechicle was totalled nov 16 2015.” Your second statement is inaccurate. We processed payment for the repairs to your vehicle on January 12, 2016 with our check 734448 in the amount of $2,089.46. You cashed our check on January 19, 2016. We do not insure your vehicle and as such, we are not required to include your lender in our payment to you. As you know we are currently working to resolve your injury claim.
Our records reveal you spoke directly to our adjuster C*** *** yesterday, May 31, 2016.
We cannot confirm if your vehicle is a total loss until you authorize the “teardown” for your vehicle with the Body Shop of your choice.
Once you authorize the “teardown” of your vehicle and the...
"teardown" has been completed, your selected body shop will call the appraiser directly.
The appraiser will work directly with the shop of your choice to resolve your damages.
Do not leave your vehicle at the Body Shop.
They will charge you storage and our insured’s policy allows us to afford damages to another party if WE (Alliance United Insurance Company) believe our insured was liable for those damages.
Storage charges often present a unique challenge.
Complaint: 11189630
I am rejecting this response because: After a week claim # 307143 has still not been resolved, the appraiser came ans inspected the vehicle and after that has not informed me of anything and I try to contact my adjuster and again no one answers or helps me. This is way to long of a time to wait to get my vehicle fixed very unprofessional on behalf of Alliance insurance.
Regards,
[redacted]
Complaint: 10719560
I am rejecting this response because:Today 10/06/2015 I received a letter from [redacted] Accreditation Assistant/Complain Evaluation Officer From, Alliance United Insurance that stated:We paid your carrier CLAIM #0425115830101021 COMPANY GEICOREPAIRS;$2,344.26DEDUCTIBLE $500.00????L 42844.26+ #337.54 for rentalTue, Oct 6, 2015 at 12:21 PMAfter receiving this letter I called my insurance company and spoke with Micheal Keahl 858 5135850 and he stated that he had spoke with Denise at Alliance United Insurance 800 508 5833 ext 6150 this AM. She told him that she would process the claim as of today 10/06/2015 for payment.
Regards,
David Hutchins
The Company spoke directly to your carrier on August 19, 2016. They provided Notice of Loss to us. If they have afforded your damages they will send us their demand. The Company will need your statement to conclude its liability investigation. The handling adjuster has been asked to call you today....
if you are pursuing legal action kindly have your attorney contact us to pursue your claim. The handling adjuster is A[redacted]. he can be reached at ###-###-#### X6646, [redacted]@allianceunited.com. His manager is Christine Foppe, she can be reached at ###-###-#### X6510. If you are the owner of your vehciel it is your duty to mitigate your damages, to keep your damages from getting any worse that they already are. if your vehicle is accruing storage fees it is your duty to remove it.
Complaint: 11699854
I am rejecting this response because: I have yet to hear from the claims adjuster or her supervisor. I have left several messages and sent an email with no reply. I am wanting to have this matter resolved ASAP as I need my vehicle repaired. Their insured has already admitted fault and I am just sitting and waiting for a response. Their insured states he has not heard from the adjuster and is having a hard time getting a call back as well.
Regards,
A[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12685412, and find that this resolution is satisfactory to me.Thank you but I should not have had to wait as long and and someone should have been able to contact or help me. I hope this kind of business practice does not continue. I was not helped until I issued complaints via third parties.Regards,N[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11399838. Although I find it ridiculous for me to have to go through this route to receive an answer to my phone calls, I accept the business's response to resolve this complaint. I do hope that they will continue to update me in a timely manner instead of waiting for a complaint to be made to return a phone call.
Regards,
C[redacted]
Complaint: 11516419
I am rejecting this response because:I was hit by one of this companies insured. Dealing with them is a nightmare. They told me my car would be repaired but told the body shop it was a total loss. They approved a rental car but won't reimburse for it. The accident occurred on June 18 and it is now August 3. I have not even been able to get the car into a repair shop and there is no end in sight.I want to get my car into a body shop. To do that, this company needs to state that the car is repairable and not totalled. They told me that and will say that on the phone to me but that is worthless. I also want them to reimburse my receipts for a rental car. They approved a rental car but now said they will pay for a car for "7-8 days". My car is inoperable and I have rented a car since June 27. The bill for the first 3 weeks was $690.61. I sent them a copy of the bill and they ignored it.
Regards,
P[redacted]
Our adjuster has explained the process to you. Take your vehicle to the shop of your choice and authorize the teardown, we cannot do this for you. Once your vehicle is torn down your shop will place a "supplement call".Your shop and the independent appraiswe4r will reach an agreed price....
In response to your complaint filed with the Revdex.com, our records indicate you agreed to settle your claim in the amount of $3,000 on 2/14/18. The Company's responsibility is to cover reasonable medical bills for injuries occurring from the 3/11/2017 loss. If there is any further dispute,...
please contact me at the number below.R[redacted]Casualty Team ManagerAlliance United Insurance CompanyKemper Services Group
If you wish to repair your vehicle, take it to the shop of your choice and authorize teardown and repairs. We will work directly with the shop of your choice to get an agreed cost of repairs.We are happy to work directly with your shop to attain an agreed price. Original estimates are based upon a...
visual inspection and nothing more.We will not know the true cost of repairs until your vehicle is in the shop and torn down.We spoke to Al at Amato's Autobody and we reached and agreement on rates, but did not agree with his judgment.Our appraiser has called you on 07/24/2015 at 9:57am, 4:29pm & 07/27/2015 at 9:20am to resolve this issue with no return call from you.
The Company’s records reveal you exchanged emails with our handling adjuster Ericka Fuhrmann, Friday, June 24, 2016 8:41 AM, she explained to you the operator of our insured’s vehicle on the date of loss was not listed on our insured’s policy. As such, we have to speak to our insured and the driver not listed on the policy to determine the circumstance under which the vehicle was being operated. Just as your own policy has certain terms and conditions that must be met in order for coverage to be afforded. In this case, we have obtained both our insured’s statement and the drivers statement and have placed this information in the hands of management for their decision. Please expect our coverage position to complete within days.
Dear Ms. C[redacted],
As we have previously discussed, we are sorry to hear you are not satisfied with your claims experience. We cannot resolve your claim until we receive the signed release from you. We look forward to resolving your claim soon.
Thank you,
R[redacted]
Casualty Team Manager
Alliance United Insurance Company
Kemper Services Group
allianceunited.com
The Company has requested that the assigned adjuster S[redacted] contact you directly today.S[redacted]’s contact information is: ###-###-#### or [redacted]@allianceunited.comHer manager is J[redacted] who can be reached at ###-###-####
Complaint: 11434291
I am rejecting this response because:
I haven't herd from any one back from that insurance company at all no adjuster no supervisor no one at all. It a single call back wich makes everything worst because when I call all the time it's nothing but voicemails and in those voicemail recording all of the person say we will call you wishing 48 hrs and it's been a month no one has ever called me about my case that there shows how much of a dissapotiment this is its like talking to the walls with you guys I have been very patient and understanding about all the situation its peculiar how this company works I had never ever in my life had such a bad experience with this kind of service also I called the actual office were I open my insurance policy to ask for the paper work they said there were going to email it and the same thing I called them every day 2x a day and always the same answers but no help so my experience with this company it's just the worst I had in 20 yrs it's always no type of help from this persons and the feeling sucks to be honest
Regards,
M[redacted]
The Company received Notice of Claim from you on December 23, 2016. Claim D0[redacted]0CA16 was opened in response to your Notice of Claim. The Company regrets being unable to accept your call on Friday December 23, 2016 at 7:00pm, before the holiday. The Company’s records...
reveal you elected not to purchase Collision Coverage for your 2005 Honda. We are unable to pay for the damages to your vehicle. The at fault parties insurance carrier, Geico has accepted liability. Their driver had a valid policy in force on the date of loss and as such, your Uninsured Motorist Property Damage Coverage is not triggered. We spoke directly to Geico and they told us they have spoken to you directly and set up an inspection of your above referenced vehicle. Geico can be reached at 858-513-5821, the adjusters name is Danielle, and the claim number is 0160967270101062. You must pursue your claim directly against Geico; we cannot do that on your behalf. If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, 300 S. Spring St, Los Angeles, CA 90013, (800)927-HELP or (213)897-8921 - Internet: www.insurance.ca.gov
The Company has requested assigned adjuster N[redacted] contact you directly, ASAP.Norma Esquivel [redacted]@allianceunited.com ###-###-####her manager James Alandy can be reached at ###-###-####
Your complaint states: "My car was rear ended by a member of the alliance united insurance on December 24 2015”. You rejected our response because: “My vechicle was totalled nov 16 2015.” Your second statement is inaccurate. We processed payment for the repairs to your vehicle on January 12, 2016 with our check 734448 in the amount of $2,089.46. You cashed our check on January 19, 2016. We do not insure your vehicle and as such, we are not required to include your lender in our payment to you. As you know we are currently working to resolve your injury claim.
Our records reveal you spoke directly to our adjuster C*** *** yesterday, May 31, 2016.
We cannot confirm if your vehicle is a total loss until you authorize the “teardown” for your vehicle with the Body Shop of your choice.
Once you authorize the “teardown” of your vehicle and the...
"teardown" has been completed, your selected body shop will call the appraiser directly.
The appraiser will work directly with the shop of your choice to resolve your damages.
Do not leave your vehicle at the Body Shop.
They will charge you storage and our insured’s policy allows us to afford damages to another party if WE (Alliance United Insurance Company) believe our insured was liable for those damages.
Storage charges often present a unique challenge.
Complaint: 11189630
I am rejecting this response because: After a week claim # 307143 has still not been resolved, the appraiser came ans inspected the vehicle and after that has not informed me of anything and I try to contact my adjuster and again no one answers or helps me. This is way to long of a time to wait to get my vehicle fixed very unprofessional on behalf of Alliance insurance.
Regards,
[redacted]
Complaint: 10719560
I am rejecting this response because:Today 10/06/2015 I received a letter from [redacted] Accreditation Assistant/Complain Evaluation Officer From, Alliance United Insurance that stated:We paid your carrier CLAIM #0425115830101021 COMPANY GEICOREPAIRS;$2,344.26DEDUCTIBLE $500.00????L 42844.26+ #337.54 for rentalTue, Oct 6, 2015 at 12:21 PMAfter receiving this letter I called my insurance company and spoke with Micheal Keahl 858 5135850 and he stated that he had spoke with Denise at Alliance United Insurance 800 508 5833 ext 6150 this AM. She told him that she would process the claim as of today 10/06/2015 for payment.
Regards,
David Hutchins
The Company spoke directly to your carrier on August 19, 2016. They provided Notice of Loss to us. If they have afforded your damages they will send us their demand. The Company will need your statement to conclude its liability investigation. The handling adjuster has been asked to call you today....
if you are pursuing legal action kindly have your attorney contact us to pursue your claim. The handling adjuster is A[redacted]. he can be reached at ###-###-#### X6646, [redacted]@allianceunited.com. His manager is Christine Foppe, she can be reached at ###-###-#### X6510. If you are the owner of your vehciel it is your duty to mitigate your damages, to keep your damages from getting any worse that they already are. if your vehicle is accruing storage fees it is your duty to remove it.
Complaint: 11699854
I am rejecting this response because: I have yet to hear from the claims adjuster or her supervisor. I have left several messages and sent an email with no reply. I am wanting to have this matter resolved ASAP as I need my vehicle repaired. Their insured has already admitted fault and I am just sitting and waiting for a response. Their insured states he has not heard from the adjuster and is having a hard time getting a call back as well.
Regards,
A[redacted]
Complaint: 11428656
I am rejecting this response because:
Regards,
J[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12685412, and find that this resolution is satisfactory to me.Thank you but I should not have had to wait as long and and someone should have been able to contact or help me. I hope this kind of business practice does not continue. I was not helped until I issued complaints via third parties.Regards,N[redacted]
Complaint: 11767658
I am rejecting this response because: until I have an answer for my concern I wish to keep it open....
once I receive the answer for my reimbursement I will accept or reject per the response I get
Regards,
D[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11399838. Although I find it ridiculous for me to have to go through this route to receive an answer to my phone calls, I accept the business's response to resolve this complaint. I do hope that they will continue to update me in a timely manner instead of waiting for a complaint to be made to return a phone call.
Regards,
C[redacted]