Dear Mr. A[redacted], We regret we have been unable to speak to you directly. Please allow us to provide you with an update. . Thank you for providing your statement to us on 04/14/2016. We obtained our insured’s statement the same day. We mailed the required Statute of Limitations letter to you. We...
assigned Mega Appraisers to see your vehicle and it appears we will receive their report very soon. We received a group of receipts from you. We called Kyle at your automobile insurance carrier,American Family to ask him the results of his liability investigation. Our investigation remains open at this time as we require: · The Police Report · Pictures of our insured’s vehicle Upon receipt of the above we will conclude our investigation as we are required by law to conduct a thorough investigation. Once we have completed our liability investigation we will provide you with a copy of the estimate of repairs completed on your vehicle. Thank you for your patience.
Complaint: 11540295
I am rejecting this response because: I have YET still not received any communication from this business. It has been since April when my vehicle was hit by their insured and still not one person has contacted me regarding the process besides the communication through the Revdex.com. Their business practice is unsatisfactory and responses continue to say we have to wait. We are now going into 4 months of NO communication with this agency and NO word on when my vehicle will be fixed. Not one person has reached out to even contact me regarding this situation.
Regards,
[redacted]
YOU MAY FORWARD THE POLICE REPORT TO US IF YOU WISH TOP EXPEDITE THE SUBROGATION EFFORT.
Alliance United afforded your damages less your deductible and will subrogate against the at fault party and or their carrier.
This is a process and may take several weeks to complete.
We are dependent on the other parties carrier to respond.
There are many people involved and there is no guarantee we will recover.
We will keep you apprised of our efforts and results.
We are currently waiting for a copy of the police report.
D0####7CA16 The Company regrets any difficulty you may have experienced trying to reach our adjuster.
The supplement and your rental charges have been paid.
675-0016292
Premier Auto Body
$864.13
08/12/2016
08/11/2016
Issued
Dear T[redacted], According to our records claim number 286844 does not list you as an involved party. Claim number 2[redacted]44 was not filed under policy number MNS3[redacted]533. John O’Brian is not listed as the handling adjuster for claim 2[redacted]44. Kindly provide the correct claim number.
Complaint: 12715325
I am rejecting this response because: Its been 2 months and nothing has been completed. Since day one I was told there was no money they only had $5K for both cars and I had to go and get the other car involved the phone number and I had to get the police report myself. I have submitted the quote from the body shop the body shop has called numerous times an inspector from your company has gone to see the car twice and nothing. I don't even care about the body at this time which is totally unfair since I wasn't even driving the car but I am willing to settle to make the car drivable and nothing! The other car driver whose car is supposed to be totaled knew about it since February so we are not in the middle or March and nothing. I know my case has been changed to a third claims adjuster but I don't know who nor do I have any information on when my car will be fixed! I have missed numerous doctors appointments and lost the job I had because of limited transportation. How do you insured a guy a person who has a pending law suit from another accident? This person should have been required for full coverage. I think the wait of this is ridiculous and now I have accrued more uber expenses. A date on when my car would be fixed would be helpful.Regards,
V[redacted]
As per our status letter dated March 3, 2016; we have not been able to reach our insured to confirm the facts of the loss, as such we are unable to extend any coverage for this loss. This is why; We are unable to provide coverage under our insured’s policy unless there has been full compliance...
with all terms of our insured’s policy, including our insured’s cooperation with our investigation. Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss.
Claims Department Management, Claims Department Supervisor and the adjuster have been provided with a copy of your complaint. We have asked the adjuster to call you today to resolve this matter.
Complaint: 11620274
I am rejecting this response because:
My claim number is D03####CA16. My...
body shop and myself have made several attempts to contact anyone at your establishment. The body shop has had years of experience handling things like this, I doubt they are incompetent of contacting the appropriate person. That is a lousy excuse for poor business practices.
Regards,
A[redacted]
It appears a misunderstanding has occurred.We are unable to locate your claim without the claim number.Kindly provide the assigned claim number so we may respond accordingly.
We received your complaint on the Revdex.com website. We need your claim number so we can identify what claim you are referring to. Kindly provide your inquiry *with your claim number* so we may respond accordingly.We do not know what claim number you are referring to.
G[redacted]06This claim was turned into us on 10/06/2015. We are
conducting a coverage investigation and attempting to confirm the facts of the
loss with our insured’s driver. This is a process. You are a third party to us
and we will not be paying your medical expenses to any provider on your...
behalf.
We may extend an offer to settle your injury claim(s) at some point however we
MUST conclude our coverage investigation before we take any additional steps as we cannot determine if this loss will be covered until then. This Revdex.com
response does not supersede our letter to you dated October 7, 2015, it complement’s
it.
Complaint: 12629621
I am rejecting this response because: I will wait for the business to review my claim and respond before accepting the response.
Regards,
R[redacted]
Alliance United Insurance Company regrets any inconvenience this loss may have caused you.
Alliance United Insurance Company has provided you with the status of your claim.
Our insured’s automobile insurance policy allows us (Alliance United Insurance Company) to make payment to another party when the Company believes our insured was legally liable.
Our insured cannot make that determination.
Alliance United Insurance Company determines if any payment will be made based upon our investigation.
No coverage can be extended for the above referenced loss, at this time.
The company understands that our insured’s vehicle was stolen and the person who stole our insured’s vehicle did damage to your property. Our insured’s policy allows us to afford another person’s damages when our insured was liable for those damages. The Company does not believe our insured was liable for the damages to your property because our insured was not operating his vehicle when the damages occurred. If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, [redacted] St, Los Angeles, CA 90013, (800)927-HELP or ###-###-#### - Internet: www.insurance.ca.gov
Thank you M[redacted], Our records reveal you have since elected to have your own carrier afford your damages. Because there were multiple vehicles involved and the total damages will exceed our insured's Property Damage Coverage...
limit this will take some time to resolve.Our insured does have a valid policy in force and liability is not disputed.
The Company regrets any difficulty you have experienced attempting to reach our claim staff.The Company records reveal staff adjuster R[redacted] called you on Monday at 1:20pm at ###-###-#### and left a message for you asking a call back.We have attached a written status of your claim as we could not reach you on Monday the 17th.
We have ask one of our customer service representatives to call you today.
Dear Mr. A[redacted], We regret we have been unable to speak to you directly. Please allow us to provide you with an update. . Thank you for providing your statement to us on 04/14/2016. We obtained our insured’s statement the same day. We mailed the required Statute of Limitations letter to you. We...
assigned Mega Appraisers to see your vehicle and it appears we will receive their report very soon. We received a group of receipts from you. We called Kyle at your automobile insurance carrier,American Family to ask him the results of his liability investigation. Our investigation remains open at this time as we require: · The Police Report · Pictures of our insured’s vehicle Upon receipt of the above we will conclude our investigation as we are required by law to conduct a thorough investigation. Once we have completed our liability investigation we will provide you with a copy of the estimate of repairs completed on your vehicle. Thank you for your patience.
Complaint: 11540295
I am rejecting this response because: I have YET still not received any communication from this business. It has been since April when my vehicle was hit by their insured and still not one person has contacted me regarding the process besides the communication through the Revdex.com. Their business practice is unsatisfactory and responses continue to say we have to wait. We are now going into 4 months of NO communication with this agency and NO word on when my vehicle will be fixed. Not one person has reached out to even contact me regarding this situation.
Regards,
[redacted]
YOU MAY FORWARD THE POLICE REPORT TO US IF YOU WISH TOP EXPEDITE THE SUBROGATION EFFORT.
Alliance United afforded your damages less your deductible and will subrogate against the at fault party and or their carrier.
This is a process and may take several weeks to complete.
We are dependent on the other parties carrier to respond.
There are many people involved and there is no guarantee we will recover.
We will keep you apprised of our efforts and results.
We are currently waiting for a copy of the police report.
D0####7CA16 The Company regrets any difficulty you may have experienced trying to reach our adjuster.
The supplement and your rental charges have been paid.
675-0016292
Premier Auto Body
$864.13
08/12/2016
08/11/2016
Issued
675-0016720
A[redacted]
$974.81
08/15/2016
08/15/2016
Issued
enterprise rent a car7/15/16 thru 8/12/16 29dys#######################29.99/dy =$869.71 dollarsSales Tax: 8.75% $76.10 dollarsVLR: 1dollar/dy $29.00 dollars#######################Total to Reimburse: $ 974.81 dollars
2013 HYUN SONATA HYBRID LIMITED
Subtotal 861.27Sales Tax $ 347.77 @ 7.7250 % 26.88Additional Supplement Taxes -24.02Total Supplement Amount 864.13NET COST OF SUPPLEMENT 864.13##############################Amount Paid: $864.13 dollars##############################
Dear T[redacted], According to our records claim number 286844 does not list you as an involved party. Claim number 2[redacted]44 was not filed under policy number MNS3[redacted]533. John O’Brian is not listed as the handling adjuster for claim 2[redacted]44. Kindly provide the correct claim number.
Complaint: 12715325
I am rejecting this response because: Its been 2 months and nothing has been completed. Since day one I was told there was no money they only had $5K for both cars and I had to go and get the other car involved the phone number and I had to get the police report myself. I have submitted the quote from the body shop the body shop has called numerous times an inspector from your company has gone to see the car twice and nothing. I don't even care about the body at this time which is totally unfair since I wasn't even driving the car but I am willing to settle to make the car drivable and nothing! The other car driver whose car is supposed to be totaled knew about it since February so we are not in the middle or March and nothing. I know my case has been changed to a third claims adjuster but I don't know who nor do I have any information on when my car will be fixed! I have missed numerous doctors appointments and lost the job I had because of limited transportation. How do you insured a guy a person who has a pending law suit from another accident? This person should have been required for full coverage. I think the wait of this is ridiculous and now I have accrued more uber expenses. A date on when my car would be fixed would be helpful.Regards,
V[redacted]
As per our status letter dated March 3, 2016; we have not been able to reach our insured to confirm the facts of the loss, as such we are unable to extend any coverage for this loss. This is why; We are unable to provide coverage under our insured’s policy unless there has been full compliance...
with all terms of our insured’s policy, including our insured’s cooperation with our investigation. Because for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss.
Claims Department Management, Claims Department Supervisor and the adjuster have been provided with a copy of your complaint. We have asked the adjuster to call you today to resolve this matter.
Complaint: 11620274
I am rejecting this response because:
My claim number is D03####CA16. My...
body shop and myself have made several attempts to contact anyone at your establishment. The body shop has had years of experience handling things like this, I doubt they are incompetent of contacting the appropriate person. That is a lousy excuse for poor business practices.
Regards,
A[redacted]
It appears a misunderstanding has occurred.We are unable to locate your claim without the claim number.Kindly provide the assigned claim number so we may respond accordingly.
We received your complaint on the Revdex.com website. We need your claim number so we can identify what claim you are referring to. Kindly provide your inquiry *with your claim number* so we may respond accordingly.We do not know what claim number you are referring to.
G[redacted]06This claim was turned into us on 10/06/2015. We are
conducting a coverage investigation and attempting to confirm the facts of the
loss with our insured’s driver. This is a process. You are a third party to us
and we will not be paying your medical expenses to any provider on your...
behalf.
We may extend an offer to settle your injury claim(s) at some point however we
MUST conclude our coverage investigation before we take any additional steps as we cannot determine if this loss will be covered until then. This Revdex.com
response does not supersede our letter to you dated October 7, 2015, it complement’s
it.
Complaint: 12629621
I am rejecting this response because: I will wait for the business to review my claim and respond before accepting the response.
Regards,
R[redacted]
Alliance United Insurance Company regrets any inconvenience this loss may have caused you.
Alliance United Insurance Company has provided you with the status of your claim.
Our insured’s automobile insurance policy allows us (Alliance United Insurance Company) to make payment to another party when the Company believes our insured was legally liable.
Our insured cannot make that determination.
Alliance United Insurance Company determines if any payment will be made based upon our investigation.
No coverage can be extended for the above referenced loss, at this time.
The company understands that our insured’s vehicle was stolen and the person who stole our insured’s vehicle did damage to your property. Our insured’s policy allows us to afford another person’s damages when our insured was liable for those damages. The Company does not believe our insured was liable for the damages to your property because our insured was not operating his vehicle when the damages occurred. If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, [redacted] St, Los Angeles, CA 90013, (800)927-HELP or ###-###-#### - Internet: www.insurance.ca.gov
The Company has requested Francine Vargas call you today regarding your rental invoice.F[redacted]@allianceunited.com ###-###-####
Thank you M[redacted], Our records reveal you have since elected to have your own carrier afford your damages. Because there were multiple vehicles involved and the total damages will exceed our insured's Property Damage Coverage...
limit this will take some time to resolve.Our insured does have a valid policy in force and liability is not disputed.
The Company regrets any difficulty you have experienced attempting to reach our claim staff.The Company records reveal staff adjuster R[redacted] called you on Monday at 1:20pm at ###-###-#### and left a message for you asking a call back.We have attached a written status of your claim as we could not reach you on Monday the 17th.
Our records reveal we spoke to you directly, yesterday, May 31, 2016 and provided you with the status of your claim.