Complaint: 11811344
I am rejecting this response because:I wish to respond only to the email from Alliance United Insurance (Claim# 313595). They have determined based on lack of a witness, but only on their insured side of the story. The version of what happened is completely false and they were not there when it happened. (Alliance United Insurance) their client has choosen to lie to save him from his insurance rates increasing or being dropped. Unfortunately this incident from 03/22/2016 happend at night when it was dark so there was no witness. I no longer wish to go back and forth on this matter. Please consider this complaint # 11811344 closed based on I was unable to come to an amicable agreement with Alliance United Insurance regarding claim# 31##95. Your reply program does not have any option for declined based on do not agree, so I am emailing my reply. Thank you.Regards,
R[redacted]
Complaint: 10664012
I am rejecting this response because: Troy from metcadez benz of Stevens creek said it could be a possibility due to the module being cracked from impact. I asked if there are any signs I've been hit on the front of my car and they said no, none. The only impact I've been in and have mentioned from day one of the apraisir coming to look at my car, was from alliance United client. The body shop also agrees that the impact from that accident could have caused it. As mentioned, I've never been in any other accident, it's a brand new car with 8000 miles and I had mentioned it to the apprisr from day one of looking at my vehicle.
Regards,
H[redacted]
Kindly provide your claim number so that we may respond accordingly
Complaint Details
Nature of Complaint:
Service Issues Service Issues
Date Problem Occured:
None Provided
Date(s) Complained:
None Provided
Purchase Date:
None Provided
Salesperson:...
The Company has requested the handling adjuster contact you today.B[redacted] can be reached at: [redacted]@allianceunited.com ###-###-#### his manager R[redacted] can be reached at:###-###-####
Alliance United Insurance Company is in receipt of your complaint dated 10/20/2017. Kindly allow this to serve as the Company’s response. Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damages. At this point in time, we do not know that our insured was liable for your damages. This claim is still being investigated. The company has been in communication with you via telephone, letters and email exchange regarding the status of our investigation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10835462, and find that this resolution is satisfactory to me.
Regards,
F[redacted]
Thank you guys so much I'm sorry it had to go this way
Complaint: 11148299
I am rejecting this response because:I never said that I want to use my uninsured motorist with my own insurance. My own insurance says Alliance is still 100% responsible for paying me, not them. Therefore they will not take care of this claim. Alliance has paid the rest of the people that their insured driver hit, except for me. Enough with the excuses, just take care of my claim!
Regards,
[redacted]
Our insured's automobile insurance policy
allows us to make payment to another party when we believe our insured was
legally liable for those damagesIn this case, we have been told by our insured she was
not liable for your damagesOur liability investigation is currently open, if you have any other information which may confirm the facts of this loss please contact our adjuster Denisse Vela at ###-###-#### X
Our insured had a valid policy in force on the date of the loss and liability is not disputed. The loss related Property Damage total may exceed our insured’s Property Damage limit. As such, the Company is currently collecting and confirming all Property Damage estimates as directly...
related to the above referenced loss. Once all of the loss related Property Damages can be confirmed the Company will know if the total of all Property Damage exceeds our insured’s Property Damage policy limit. If the total loss related Property Damages exceed our insured’s Property Damage limit the Company will extend apportioned, or pro rata, offers to settle all damages. If you agree to the settlement offer, the Company will mail out a Property Damage release. Once the Property Damage release is signed and returned to us the Company will be able to process Property Damage payments in the agreed amount.
We received your additional rental billing and have processed payment int he amount of $237.39 on 02/23/2016 with our check 812702. We regret any difficulty you may have experienced trying to reach our adjuster. Our best practice is to pick up our telephones each time they ring. Although this is...
not always possible, it is our goal. When our adjusters are engaged with another person’s claim they are sometimes unable to pick up the phone when it rings. In those cases, we rely on our voicemail system to record your request so we may return your call.
The vehicle report our office received shows the vehicle is registered to another individual. The registration and title were issued to this individual on August 19, 2017. The policy remains cancelled due to non-payment effective July 27, 2017.
DEAR M[redacted]:
As you know an unlisted driver was operating your vehicle on the date of loss.
We are conducting a Coverage Investigation at this time.
Alliance United Insurance Company is accepting this claim under a full reservation of our rights.
It is expressly understood...
that our investigation, handling, defense, or settlement of this claim does not constitute an admission of coverage under your insurance policy.
No action taken on our part should be construed as a waiver of the right of Alliance United Insurance Company to deny or disclaim any obligation under the policy contract.
We are reserving our right to later disclaim any obligation under this policy and proceed with the defense of no coverage.
We will advise you when our investigation is complete.
The reason(s) for our reservation of rights is that the driver of your vehicle was
application and listed on the
not listed on your Alliance United Insurance policy at the time of the accident.
individuals. If
Your policy states on page 2:
application and the
DISCLOSURE OF HOUSEHOLD MEMBERS
Unless all drivers
residing with you or in your household are listed on your
Declarations Page, coverage will not be afforded for those
you desire coverage for drivers other than those disclosed on the
Declarations Page at any time during the policy
you must request your agent or us to amend your policy to add those
drivers.
This reservation of rights is based upon the information
We have a coverage issue and we are attempting to resolve it.
The vehicle involved in the collision is not listed on our insured's policy.
We are seeking proof of ownership at this time.
We will advise you when our investigation is complete.
Please review the attached response. We hope your concerns have been addressed in a satisfactory manner.Dear B[redacted]: Alliance United Insurance Company is in receipt of a complaint that you submitted to the Revdex.com dated and received in our office on March 06,...
2018. Kindly allow this letter to serve as the Company’s response. The Company has received and your contentions received by the Revdex.com. In the complaint, you state that you were not responsible for the accident and that you did not hit the other driver but contend that the other driver hit you. We have reviewed the recorded statement that you provided to the handling adjuster on 03/02/2018. In the statement, you advised that the claimant was initially behind you, in the same lane, traveling the same direction. You advised that you signaled to change lanes and when you merged to the left lane, as you were halfway into the lane, the vehicles made contact. A Sheriff who was traveling behind your vehicles allegedly assisted with the information exchange forms. No official police report was written. Based on your statement, it appeared that you had potential negligence in the loss. The adjuster communicated the same to you at that time but explained that our investigation was pending additional investigation. We obtained the claimant’s statement on 03/02/2018. The claimant stated that they were fully established in the left lane and you were in the lane to the right of her and you both were traveling in the same direction. The claimant indicated that you changed from the right lane to the left lane making contact with her vehicle. No injuries were sustained and no official police report was written. We reviewed photos of both vehicles. Damages to your vehicle were to the driver side rear door and beyond. Damages to the claimant’s vehicle are to the passenger fender, mirror, and passenger door. The point of impact appears to show that the claimant’s vehicle was fully established in the left lane when the impact occurred. According to the California Vehicle Code, DIVISION 11 CHAPTER 6 [22100 - 22113]. “No person shall turn a vehicle from a direct course or move right or left upon a roadway until such movement can be made with reasonable safety and then only after the giving of an appropriate signal in the manner provided in this chapter in the event any other vehicle may be affected by the movement.”We accepted liability accordingly as your movement from the right to the left was not safe at the time that the accident occurred. Our investigation reveals that this movement (lane change) is the proximate cause of the loss). There was no evidence that speed contributed to the loss and there were no citations issued for speed to either party. The witness (the insured driver’s mother/passenger) was upset by the decision. Both parties confirm that there were no independent witnesses to this loss. After reviewing the file, we regret that we are unable to reverse our decision at this time. It appears that based on the aforementioned items, our liability assessment is valid and justifiable based on the statements and point of impact. Our conclusions in this matter are based upon the information presently available to us. Should you know of any additional facts, documents or information that you feel we have not considered in reaching our decision, we invite you to provide these to us at your earliest convenience. Please be assured that any additional documents and factual evidence will be carefully considered. The adjuster assigned to handle your claim is Danielle Braxton. She can be reached at 1800-508-5833 Ext 4621 or via email at [redacted]@allianceunited.com. We hope the information contained in this letter is useful and confirms that your complaint has been thoroughly reviewed. Sincerely, K[redacted]Team Manager
Complaint: 11104750
I am rejecting this response because:The information about Kaiser taking a long time is not true. I called Kaiser Medical Release office directly and discovered that medical records were picked up and signed for on Sept. 21, 2015 by Unisourse.
Regards,
D[redacted]
Complaint: 10974083 I am rejecting this response because: When they did speak to me, I was told the system is down and they were unable to find out any information on the status of the claim. I was told that the claim was no longer with that department my E[redacted] and that she was going to contact the person that was assigned now and have them contact me regarding this issue once the system was back online. I still have yet to hear from anyone. Regards,T[redacted]
We have now obtained all the information needed to proceed with the payment of your claim. We have issued a reimbursement check to your insurance company Wawanesa. Please be advised that the amount paid for the rental was a partial payment as the labor hours required for the repairs of your vehicle exceeded the amount allowed for a rental. If you have any additional questions please contact me at the number listed below. Sincerely, Yolanda Rodriguez Claims Team ###-###-####, ext. 3519 [email protected] Alliance United Insurance Company
Complaint: 11811344
I am rejecting this response because:I wish to respond only to the email from Alliance United Insurance (Claim# 313595). They have determined based on lack of a witness, but only on their insured side of the story. The version of what happened is completely false and they were not there when it happened. (Alliance United Insurance) their client has choosen to lie to save him from his insurance rates increasing or being dropped. Unfortunately this incident from 03/22/2016 happend at night when it was dark so there was no witness. I no longer wish to go back and forth on this matter. Please consider this complaint # 11811344 closed based on I was unable to come to an amicable agreement with Alliance United Insurance regarding claim# 31##95. Your reply program does not have any option for declined based on do not agree, so I am emailing my reply. Thank you.Regards,
R[redacted]
Complaint: 10664012
I am rejecting this response because: Troy from metcadez benz of Stevens creek said it could be a possibility due to the module being cracked from impact. I asked if there are any signs I've been hit on the front of my car and they said no, none. The only impact I've been in and have mentioned from day one of the apraisir coming to look at my car, was from alliance United client. The body shop also agrees that the impact from that accident could have caused it. As mentioned, I've never been in any other accident, it's a brand new car with 8000 miles and I had mentioned it to the apprisr from day one of looking at my vehicle.
Regards,
H[redacted]
Kindly provide your claim number so that we may respond accordingly
Complaint Details
Nature of Complaint:
Service Issues Service Issues
Date Problem Occured:
None Provided
Date(s) Complained:
None Provided
Purchase Date:
None Provided
Salesperson:...
None Provided , M[redacted]
Complaint Details (cont.)
Product/Service:
None Provided
Model #:
None Provided
Account #:
None Provided
Order #:
None Provided
Purchase Price:
None Provided
Payment:
None Provided None Provided
Disputed Amount:
None Provided
The Company has requested the handling adjuster contact you today.B[redacted] can be reached at: [redacted]@allianceunited.com ###-###-#### his manager R[redacted] can be reached at:###-###-####
Alliance United Insurance Company is in receipt of your complaint dated 10/20/2017. Kindly allow this to serve as the Company’s response. Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damages. At this point in time, we do not know that our insured was liable for your damages. This claim is still being investigated. The company has been in communication with you via telephone, letters and email exchange regarding the status of our investigation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10835462, and find that this resolution is satisfactory to me.
Regards,
F[redacted]
Thank you guys so much I'm sorry it had to go this way
Complaint: 11148299
I am rejecting this response because:I never said that I want to use my uninsured motorist with my own insurance. My own insurance says Alliance is still 100% responsible for paying me, not them. Therefore they will not take care of this claim. Alliance has paid the rest of the people that their insured driver hit, except for me. Enough with the excuses, just take care of my claim!
Regards,
[redacted]
Our insured's automobile insurance policy
allows us to make payment to another party when we believe our insured was
legally liable for those damagesIn this case, we have been told by our insured she was
not liable for your damagesOur liability investigation is currently open, if you have any other information which may confirm the facts of this loss please contact our adjuster Denisse Vela at ###-###-#### X
Our insured had a valid policy in force on the date of the loss and liability is not disputed. The loss related Property Damage total may exceed our insured’s Property Damage limit. As such, the Company is currently collecting and confirming all Property Damage estimates as directly...
related to the above referenced loss. Once all of the loss related Property Damages can be confirmed the Company will know if the total of all Property Damage exceeds our insured’s Property Damage policy limit. If the total loss related Property Damages exceed our insured’s Property Damage limit the Company will extend apportioned, or pro rata, offers to settle all damages. If you agree to the settlement offer, the Company will mail out a Property Damage release. Once the Property Damage release is signed and returned to us the Company will be able to process Property Damage payments in the agreed amount.
We would like to assist you however we have been unable to identify your claim file.
Kindly provide your claim number so that we may respond accordingly
We received your additional rental billing and have processed payment int he amount of $237.39 on 02/23/2016 with our check 812702. We regret any difficulty you may have experienced trying to reach our adjuster. Our best practice is to pick up our telephones each time they ring. Although this is...
not always possible, it is our goal. When our adjusters are engaged with another person’s claim they are sometimes unable to pick up the phone when it rings. In those cases, we rely on our voicemail system to record your request so we may return your call.
Our records reveal we spoke to you directly, yesterday, May 31, 2016 and provided you with the status of your claim.
The vehicle report our office received shows the vehicle is registered to another individual. The registration and title were issued to this individual on August 19, 2017. The policy remains cancelled due to non-payment effective July 27, 2017.
DEAR M[redacted]:
As you know an unlisted driver was operating your vehicle on the date of loss.
We are conducting a Coverage Investigation at this time.
Alliance United Insurance Company is accepting this claim under a full reservation of our rights.
It is expressly understood...
that our investigation, handling, defense, or settlement of this claim does not constitute an admission of coverage under your insurance policy.
No action taken on our part should be construed as a waiver of the right of Alliance United Insurance Company to deny or disclaim any obligation under the policy contract.
We are reserving our right to later disclaim any obligation under this policy and proceed with the defense of no coverage.
We will advise you when our investigation is complete.
The reason(s) for our reservation of rights is that the driver of your vehicle was
application and listed on the
not listed on your Alliance United Insurance policy at the time of the accident.
individuals. If
Your policy states on page 2:
application and the
DISCLOSURE OF HOUSEHOLD MEMBERS
Unless all drivers
residing with you or in your household are listed on your
Declarations Page, coverage will not be afforded for those
you desire coverage for drivers other than those disclosed on the
Declarations Page at any time during the policy
you must request your agent or us to amend your policy to add those
drivers.
This reservation of rights is based upon the information
We have a coverage issue and we are attempting to resolve it.
The vehicle involved in the collision is not listed on our insured's policy.
We are seeking proof of ownership at this time.
We will advise you when our investigation is complete.
Please review the attached response. We hope your concerns have been addressed in a satisfactory manner.Dear B[redacted]: Alliance United Insurance Company is in receipt of a complaint that you submitted to the Revdex.com dated and received in our office on March 06,...
2018. Kindly allow this letter to serve as the Company’s response. The Company has received and your contentions received by the Revdex.com. In the complaint, you state that you were not responsible for the accident and that you did not hit the other driver but contend that the other driver hit you. We have reviewed the recorded statement that you provided to the handling adjuster on 03/02/2018. In the statement, you advised that the claimant was initially behind you, in the same lane, traveling the same direction. You advised that you signaled to change lanes and when you merged to the left lane, as you were halfway into the lane, the vehicles made contact. A Sheriff who was traveling behind your vehicles allegedly assisted with the information exchange forms. No official police report was written. Based on your statement, it appeared that you had potential negligence in the loss. The adjuster communicated the same to you at that time but explained that our investigation was pending additional investigation. We obtained the claimant’s statement on 03/02/2018. The claimant stated that they were fully established in the left lane and you were in the lane to the right of her and you both were traveling in the same direction. The claimant indicated that you changed from the right lane to the left lane making contact with her vehicle. No injuries were sustained and no official police report was written. We reviewed photos of both vehicles. Damages to your vehicle were to the driver side rear door and beyond. Damages to the claimant’s vehicle are to the passenger fender, mirror, and passenger door. The point of impact appears to show that the claimant’s vehicle was fully established in the left lane when the impact occurred. According to the California Vehicle Code, DIVISION 11 CHAPTER 6 [22100 - 22113]. “No person shall turn a vehicle from a direct course or move right or left upon a roadway until such movement can be made with reasonable safety and then only after the giving of an appropriate signal in the manner provided in this chapter in the event any other vehicle may be affected by the movement.”We accepted liability accordingly as your movement from the right to the left was not safe at the time that the accident occurred. Our investigation reveals that this movement (lane change) is the proximate cause of the loss). There was no evidence that speed contributed to the loss and there were no citations issued for speed to either party. The witness (the insured driver’s mother/passenger) was upset by the decision. Both parties confirm that there were no independent witnesses to this loss. After reviewing the file, we regret that we are unable to reverse our decision at this time. It appears that based on the aforementioned items, our liability assessment is valid and justifiable based on the statements and point of impact. Our conclusions in this matter are based upon the information presently available to us. Should you know of any additional facts, documents or information that you feel we have not considered in reaching our decision, we invite you to provide these to us at your earliest convenience. Please be assured that any additional documents and factual evidence will be carefully considered. The adjuster assigned to handle your claim is Danielle Braxton. She can be reached at 1800-508-5833 Ext 4621 or via email at [redacted]@allianceunited.com. We hope the information contained in this letter is useful and confirms that your complaint has been thoroughly reviewed. Sincerely, K[redacted]Team Manager
Complaint: 11104750
I am rejecting this response because:The information about Kaiser taking a long time is not true. I called Kaiser Medical Release office directly and discovered that medical records were picked up and signed for on Sept. 21, 2015 by Unisourse.
Regards,
D[redacted]
Complaint: 10974083 I am rejecting this response because: When they did speak to me, I was told the system is down and they were unable to find out any information on the status of the claim. I was told that the claim was no longer with that department my E[redacted] and that she was going to contact the person that was assigned now and have them contact me regarding this issue once the system was back online. I still have yet to hear from anyone. Regards,T[redacted]
Kindly provide your claim number so we may respond accordingly.
We have now obtained all the information needed to proceed with the payment of your claim. We have issued a reimbursement check to your insurance company Wawanesa. Please be advised that the amount paid for the rental was a partial payment as the labor hours required for the repairs of your vehicle exceeded the amount allowed for a rental. If you have any additional questions please contact me at the number listed below. Sincerely, Yolanda Rodriguez Claims Team ###-###-####, ext. 3519 [email protected] Alliance United Insurance Company