Woodfin Heating, Inc.

I have been a Woodfin customer for about yearsI have always had a positive experience with themTheir work is great and they stand by itOn the coldest day of the year my thermostat threw an error code causing my furnace to *** downThey were at my house within a half hour and the heat working again

Service technician Adam Gwas very courteous, knowledgeable and efficientI highly recommend *** and Woodfin

My first experience with a Woodfin technician was above expectations Chris K(#48) was prompt, professional and very knowledgeable Before entering the house on a very rainy day, he put shoe covers on to protect the floors I live in Powhatan and was a little cautious about using a company in Mechanicsville but I believe with all of the departments at Woodfin, I feel I can use them for all my household needs I have also started using them for my propane and service They are also due today If the experience with them is even 90% of Chris Kthen I am looking forward to a long relationship with Woodfin I also have to give a huge cudo to Skip, whom originally came out and talked to my husband and myself on a Saturday He is an extremely positive face for the Woodfin company

Have been dealing with Woodfin for over years Absoutely great service alwaysWould definately recommend them to everyone

Matt did a great job working on my plumbing issues He was professional and diligent in his work and it was completed in a timely manner

Steve C*** was courteous, respectful and professionalHe was very helpful and clear in his explanations during the review and the issues that need to be addressedHe respected my questions and our homeI was very pleased with his visit

It was time for my furnace to be checked before the cold weatherI called Woodfin on 9/21/and they were able to have a technician at my house the next dayMichael E*** arrived within the appointed time frame and went right to workMike is very polite and personableHe told me that I needed a part replaced and explained exactly what it wasI requested he check the costs before replacingHe checked and gave me the price immediately and said they had it in stock and if I wanted, he would go get it and come back and put it onHe did so and everything was completedI am very pleased with Michael and appreciate that he explained things to me

Matt #did an outstanding job fixing my kitchen faucet
his efforts went over and above the call of duty He stayed with
the problem until it was fixed even though it took longer
than he had anticipated Great job greatly appreciated!!!

I just had a 22KW natural gas powered emergency generator installed by WoodfinOver the length of the job it was a Woodfin team effort and all the technicians who worked on the job were knowledgeable and courteousThe Master Electrician who tested the generator and turned it over to us this afternoon was Patrick M***He did an excellent job of showing us the status indicators and how quickly the generator took over the load when external power was shut offHe answered all our questions and did a great job

James W***, from Woodfin, did a great job going over our heat pump and air conditioning units the other day Very thorough He explained everything to us and we were very pleased

I thank God that I had such a wonderful electrician, Jesse H***, #209, to come out here today and install a new floodlight, sensor, etcfor me! He was very nice, and took his time explaining everything to me about this new LED light! I can ask a lot of questions sometimes! Glad you have Jesse working for you......THANKS, again!!!!

James S ** from Woodfin Oil came today to examine our aircondition/heating units He was very professional, informed and extremely nice He answered all my questions and explained the situation with our units perfectly I would highly recommend him and Woodfin Oil

Had an electrical outgo in my panel on a very hot night I called one company and never got a return call I called Woodfin and *** ** came out right away and fixed the problem quickly He was polite and knowledgeable, I would certainly recommend

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint.
For your reference, details of the offer I reviewed appear below
Still awaiting letter from Woodfin Oil that the account is closed with nothing owed on the account and latest Collection Agency request was in error
Regards,
*** ***

Technician arrived on time Efficiently conducted service and answered my questions Courteous and efficient

Woodfin takes good care of our plumbing and HVAC needs We are able to rely on them when something breaks down that we can't handle

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and if I truly have a balance, I find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***@richmond.Revdex.com.org I will add that the business says I had a zero balance, before the complaint, but after calls into the business and an additional finance charge that I received in writing the day of my filing, is why I filed...
Regards,
*** ***

Been a customer of woodfin for over yearsI always called them to schedual a heating oil delivery until this time when I *** their phone number it had a web listing that had an option of texting themI figured I'd give it a try to set up a phone call to schedual a delivery Surprise surprise been over a day and no response backI have learned not to trust any automated service of woodfin ever again and will be calling them to talk to a human from now on and tell them their response time in the texting dept are severely lacking

I was really impressed with Robert as he did my yearly heat pump inspectionHe went above and beyond answering questions and finally fixing an issue we have had for years Really thankful for his help last month

On June and 6th, 2014, we installed two air conditioning systems for the customer for $11, Prior to the installation, Woodfin, at no cost to the customer, filled the customers system with *** refrigerant so that the customers, who were expecting a new child, would have cooling until the
units could be replaced
The upstairs system was increased form tons to tons, with necessitated increasing a few duct runs from 6” to 8”, requiring our installers to replace the customers grills with larger ones for the required airflow During the multiple conversations listed below, the customer never made any mention of any concern with the new grills
As part of a promotion, both systems were to receive a free air filter installed During the morning of the second day, the customer contacted the salesperson and requested to extra air filters be dropped off, to which the salesman agreed and communicated he would call to schedule a time to drop the filters off once he had picked them up The salesman then called and scheduled the follow up meeting for the 12th Later that same day, the installation crew determined that an air filter was not able to install on the downstairs system, but did not convey that information to the salesman until the end of that day The installation crew also failed to install a filter on the upstairs system, which was clearly a mistake and most certainly our fault.
During the meeting on the 12th, the salesman communicated to the customer that we were not able to install the filter on the downstairs system, and offered a ** bulb as an alternative While checking the upstairs installation, *** also discovered the air filter had not been installed either The customer was not sure if he wanted the ** light in lieu of the downstairs air filter so the salesman communicated to the customer that he would discuss the matter with the sales manager and follow up to make arrangements to finish the work, to which the customer agreed
Over the next few weeks, the salesman and customer had several phone conversations in an attempt to come to an amicable resolution and schedule the omitted work The final conversation between the two consisted of the customer requesting he be given two 10-year service plans, a $value that was offered for purchase at the time of the sale, but the customer declined The salesman stated that he would need to speak with the sales manager, but DID NOT hang up on the customer
The sales manager left several messages with the customer in July in attempt to resolve the issue Statements were generated and sent to the customer on 7/and 8/with no return call from the customer On 8/11, the credit manager called and left a message with the customer The customer returned the call on 8/and communicated that payments were not made, as he was unhappy with the installation
On 8/20, the service manager and the customer spoke We offered a credit of $200, an extra year maintenance agreement and a case of replacement filters for the downstairs unit The customer responded with another request for the ten year agreements ($value.) As the conversation had become heated, both parties agreed to talk early the following week
During the next conversation, on 8/26, the customer agreed to a $credit for the downstairs filter and to schedule a time for us to install the upstairs filter When the install department contacted the customer to install the filter, the customer would only allow the installation to occur that *** (*** ***,) which we could not do as duct shops are not open on holidays for us to get the needed transitions to complete the work The customer then refused to schedule for any other day, even the following Saturday We offered to come before, or after work to take the needed measurements so we could have everything ready and install it on any Saturday, but the customer refused, saying he had a new baby and did not want us to come in his home and requested a $credit Unable to reach an agreement, the sales manager once again asked the customer to think about how we could work it out so we could come install the filter and that a follow up conversation would occur on 8/
The sales manger called the customer on 8/29, and in an effort to remedy the situation, offered the two year service agreements previously requested by the customer The customer declined the offer and did not want us to come out to his home again to even install the upstairs air filter The customer asked for a $credit, to which we agreed and once again apologized for the inconvenience A statement reflecting the credit was sent out on 9/and we received payment on 9/
As stated above, we did make mistakes during the installation process, of which I am very sorry, as that is not the manner in which we conduct our business We did in fact make several attempts to rectify the situation, making several different offers for completion, credit or extended service agreements In the end, we agreed to credit the $requested by the customer, a figure that he came up with, not us While we could have done a better job communicating during the installation process, I feel we made every effort possible to rectify the situation to the customer’s satisfaction by agreeing to the credit he requested during the final conversation If the customer had requested a credit of $during the conversation we would have agreed to give him just that As such I am willing to refund the customer $as I feel we could have done a better job communicating during the installation