I was very satisfied with the routine furnace maintenance performed by Woodfin on 3/4/ The Service Tech was on time and worked efficiently I especially appreciated the checklist he provided (I don't recall ever getting one before) that summarized what work was performed He took the time to answer questions I had about the condition of the flue liner
Brian is outstanding at what he does! Always on time and willing to go the extra mile with the homeowners I work with Lifestyle Home Builders and have always had a great experience with Brian He works very hard and I would definitely recommend him to anyone
James was excellent in explaining the issue with my Hvac system He repaired the issue quickly and even washed the rust from the coil off of my driveway!!! Thank James for getting my home Cool again!!!!
MrT [redacted] was prompt and very professional in appearance and conduct He pointed out some critical items that had not been done by a previous supplier and corrected them Polite and knowledgeable
Chris K # serviced our Air conditioner/heat pump maintenance today...he called prior to coming, provided explanations when asked, very professional and pleasant in his manner and attitude Arrived during the time framework of his window of three hours
Excellent service Very professional technicians that took their time explaining the service contract as well as all that was done to our generator today Very impressed
James Swith Woodfin and the entire Woodfin service team have always been superlative! They call in advance, arrive on time and are professional James (and every service person) explained everything thoroughly and with expertise I purchased a new heater, AC and water heater last winter and the entire experience was positive I save funds on energy bills and trust Woodfin completely
Professional, considerate, conscientious, efficient, and so many more words to express our satisfaction with Woodfin for over thirty-five years We have never been disappointed I'm at a loss for supperlative words [redacted] , [redacted]
Drake performed our semi-annual service today very thorough Very pleased with his service gave good input about new filtersHe advised that we order them online to save moneyThanks Drake
The delivery in question was indeed delivered that day, at approximately 8:p.m We are sorry that the night answering service was unable to communicate with the customer wether or not the delivery was going to occur, and we are taking steps to better inform our after hours service on the status of deliveries still out on the trucks during times of extreme weather and commensurate workload We were extremely busy on the day of this delivery, and had several drivers working late into the night to ensure the all deliveries were made We also make every effort to move a delivery up earlier in the day if a customer communicates with us that they are completely out of product, but we have no records of this being the case for this particular customer I would have liked to personally apologize to the customer, but I have been unable to reach them, leaving two voicemail messages with no return call
Revdex.com: Yes, Woodfin did filled the system with refrigerant so I can have AC temporarily at no cost For that, I am grateful The new grills are fine after I had corrected the installers and called the salesman on spot It was just one of many blunders of that day To be clear, I am satisfied with the new grills as they are now During our discussion prior to the installation, there was no mention that the air cleaner was part of a promotion and free It was not until after I found out that they didn't install it, it became free and cost nothing The replaceable air filter that the cleaner used was free And since there was no air cleaner, there isn't much need for the free air filters I had requested numerous times to get an itemized invoice so I know what I actually paid for and what was free The business refused saying that the contract was the invoice The contract made no mention that the air cleaner was free Regardless, air cleaner was promised and listed in the contract It costs the business to provide that product and labor And it did influenced my decision to hire the company A [redacted] bulb was offered as an alternative, but that does nothing to help with my allergies [redacted] kills mold and bacteria but doesn't filter particles They perform different functions with no overlap It was not an alternative and the salesman should have known It was something offered that I did not need to replace something that I needed and agreed upon in the contract The sales manager did not call me in July and no messages were left I can prove this with my phone company If I did receive a call, I would have called back just like I did when the credit manager had called me months later I had actually requested to do the installation on ANY Saturday or Sunday because I could not afford to take another day off work The business refused not because it was a holiday As we all know, [redacted] is always on a Monday and never on a Saturday They had wanted weekends to do the job One to take measurements and another to do the installation As I had already invested the days needed for the installation, two more weekends is unacceptable It was at that moment that I felt uncomfortable letting these people in my house again I had initially requested the $1500, year service agreement, but the sales manager refused Several days later, he offered it to me and I refused The reason is because during that time, I had learned that service agreements such as these were the most profitable product a company sells Because the systems I purchased were expected to last over years I would have gained little benefit from the service agreement In addition, after the unpleasant experience, I wasn't sure if I wanted more years of that I am sure now I definitely don't want more years Woodfin would rather offer me $in services than give me a credit of $ The $credit was not requested by me and was offered to me in lieu of the $I had requested If they had agreed on the $1000, we wouldn't be in this position now I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, Cliff Chen
Technician was on time, and quickly diagnosed and repaired the problem
I was very satisfied with the routine furnace maintenance performed by Woodfin on 3/4/ The Service Tech was on time and worked efficiently I especially appreciated the checklist he provided (I don't recall ever getting one before) that summarized what work was performed He took the time to answer questions I had about the condition of the flue liner
Brian is outstanding at what he does! Always on time and willing to go the extra mile with the homeowners I work with Lifestyle Home Builders and have always had a great experience with Brian He works very hard and I would definitely recommend him to anyone
James was excellent in explaining the issue with my Hvac system He repaired the issue quickly and even washed the rust from the coil off of my driveway!!! Thank James for getting my home Cool again!!!!
MrT [redacted] was prompt and very professional in appearance and conduct He pointed out some critical items that had not been done by a previous supplier and corrected them Polite and knowledgeable
The installation was very professionalThe workmanship looks very goodClean up after the job was exceptional
Chris K # serviced our Air conditioner/heat pump maintenance today...he called prior to coming, provided explanations when asked, very professional and pleasant in his manner and attitude Arrived during the time framework of his window of three hours
Jesse was great! Definitely will call Woodfin again if there’s a problem
Mike E [redacted] from Woodfin provided excellent service in performing a service of my gas fired boiler and hotwater heating system
Excellent company and technician Very professional
Robert was very professional, upfront about pricing, and knowledgeable about repairs needing to be done
Excellent service Very professional technicians that took their time explaining the service contract as well as all that was done to our generator today Very impressed
James Swith Woodfin and the entire Woodfin service team have always been superlative! They call in advance, arrive on time and are professional James (and every service person) explained everything thoroughly and with expertise I purchased a new heater, AC and water heater last winter and the entire experience was positive I save funds on energy bills and trust Woodfin completely
Our technician was on time, thorough, and helpful We are glad to have him service our generator
Woodfin has been very quick in response since taking over fuel oilsChris was very nice!
Good jobVery good workerWorked efficiently and continually If I need further assistance I hope to have Matt again
Professional, considerate, conscientious, efficient, and so many more words to express our satisfaction with Woodfin for over thirty-five years We have never been disappointed I'm at a loss for supperlative words [redacted] , [redacted]
Drake performed our semi-annual service today very thorough Very pleased with his service gave good input about new filtersHe advised that we order them online to save moneyThanks Drake
The delivery in question was indeed delivered that day, at approximately 8:p.m We are sorry that the night answering service was unable to communicate with the customer wether or not the delivery was going to occur, and we are taking steps to better inform our after hours service on the status of deliveries still out on the trucks during times of extreme weather and commensurate workload We were extremely busy on the day of this delivery, and had several drivers working late into the night to ensure the all deliveries were made We also make every effort to move a delivery up earlier in the day if a customer communicates with us that they are completely out of product, but we have no records of this being the case for this particular customer I would have liked to personally apologize to the customer, but I have been unable to reach them, leaving two voicemail messages with no return call
Revdex.com: Yes, Woodfin did filled the system with refrigerant so I can have AC temporarily at no cost For that, I am grateful The new grills are fine after I had corrected the installers and called the salesman on spot It was just one of many blunders of that day To be clear, I am satisfied with the new grills as they are now During our discussion prior to the installation, there was no mention that the air cleaner was part of a promotion and free It was not until after I found out that they didn't install it, it became free and cost nothing The replaceable air filter that the cleaner used was free And since there was no air cleaner, there isn't much need for the free air filters I had requested numerous times to get an itemized invoice so I know what I actually paid for and what was free The business refused saying that the contract was the invoice The contract made no mention that the air cleaner was free Regardless, air cleaner was promised and listed in the contract It costs the business to provide that product and labor And it did influenced my decision to hire the company A [redacted] bulb was offered as an alternative, but that does nothing to help with my allergies [redacted] kills mold and bacteria but doesn't filter particles They perform different functions with no overlap It was not an alternative and the salesman should have known It was something offered that I did not need to replace something that I needed and agreed upon in the contract The sales manager did not call me in July and no messages were left I can prove this with my phone company If I did receive a call, I would have called back just like I did when the credit manager had called me months later I had actually requested to do the installation on ANY Saturday or Sunday because I could not afford to take another day off work The business refused not because it was a holiday As we all know, [redacted] is always on a Monday and never on a Saturday They had wanted weekends to do the job One to take measurements and another to do the installation As I had already invested the days needed for the installation, two more weekends is unacceptable It was at that moment that I felt uncomfortable letting these people in my house again I had initially requested the $1500, year service agreement, but the sales manager refused Several days later, he offered it to me and I refused The reason is because during that time, I had learned that service agreements such as these were the most profitable product a company sells Because the systems I purchased were expected to last over years I would have gained little benefit from the service agreement In addition, after the unpleasant experience, I wasn't sure if I wanted more years of that I am sure now I definitely don't want more years Woodfin would rather offer me $in services than give me a credit of $ The $credit was not requested by me and was offered to me in lieu of the $I had requested If they had agreed on the $1000, we wouldn't be in this position now I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, Cliff Chen