MID: [redacted]DBA: [redacted] In reviewing this account our records indicate the account is indeed still open as of 01/03/2018 and the merchant is still processing transactions as well. Due to the account being used fees will continue to be applied to the merchant accordingly. If the merchant would like to close the account they will need to fill out a closure form to do so. I have also included the last 90 days of statements. Thanks in advance,Customer Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint within your time frame. For your reference, details of the offer I reviewed appear below.
I can't say whether or not they will resolve my complaint by your deadline as I have not heard back from them today and I will be out of the office until Tuesday, May 26th. I have been contacted by Todd S[redacted] of Vantiv, who says he has forwarded the complaint on to another person. That person has not contacted me yet. I will let you know on Tuesday if I have heard from them and whether their offer is acceptable or not.
Regards,
[redacted]
Hello,We have reviewed [redacted]'s complaint. [redacted] was sent a letter in May 2015 advising of the IRS tax mismatch status of his Tax Identification number. Along with a letter advising of the mismatch, there was a blank W9 tax form for [redacted] to fill our and return with the...
proper Tax ID number. The letter advised [redacted] had 30 days to complete and return the form. The letter stated that failure to complete and return the form would result in back-up withholding from the IRS in June 2015. Vantiv is not holding the funds on [redacted]'s account. The IRS is holding the funds and will return the funds when [redacted] files his business taxes for the year. We did receive a corrected W9 at the end of September. [redacted]'s tax identification is now matching the IRS website and that is why withholding stopped. In order for [redacted] to receive his money from the IRS, he would have to file taxes.Thanks,Todd S[redacted]
[A default letter is provided here which indicates...
your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11011638, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They said they are not aware of the online contract but they have since updated the online contract and deleted the entire first page that stated you can cancel anytime without fees. The website contract address is http://info.vantiv.com/rs/048-BUR-972/images/VNTV%20-%20MPA%20-%20SM%20Terms...⇄ This is my main concern with this company, they make you sign a contract that they can change at anytime online and can not provide me with a physically signed version of the contract I signed. The contract that I signed just stats that I have read the online contract and that I agree with it's terms but the contract can be changed when ever they want just like it was since I have made this complaint.I would like to cancel my services with this company but they have me locked in for three years and the cancellation fees cost more than if I just stayed with them and didn't use there service. When the cancellation fees cost more than using there service I believe that it is excessive and would would not recommend anyone do business with this company because of this.Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. They asked for my merchant ID to help them resolve the dispute. It is: [redacted]. Please send this information to them.
Regards,
[redacted]
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Vantiv says that I contacted the call center 5 times without stating I was unhappy with the service. He does not say when those calls were made (just "within the last two years"), and I don't remember calling them other than when I was trying to figure out their statements and most recently when I was trying to get the problem with the equipment programming resolved. I was definitely unhappy with them and their service when I called for those problems, THEIR employees must not have noted that?? I had the phone number of the sales rep. that signed me up with them and he certainly knows I was unhappy as I called and e-mailed him several times over the past two years.As to my signature, I only signed two papers. One was a one page application that did not have a contract term on it and the other was an acknowledgement of their terms, which I thought I understood per the Rep., but apparently not as he didn't give me the fine print that I later had to go on-line to get. The equipment lease agreement did not have the lease term filled out, as I stated before I thought that was because there was no term. When I realized we were in a lease agreement and requested copies from the Rep. is the first time I saw all the other pages that were supposedly part of what we were agreeing to. I have a copy of the equipment lease agreement that my boss signed that shows that line being blank - the Rep. filled out after he left here as he did several other forms, including my SSN, birthdate and home address which I never gave him and wouldn't have as I am not an owner of the company.I admit that I gave too much trust to their representative, but I thought I was dealing with a reputable bank that we had a business relationship with for many years. Information was withheld and forms were filled out AFTER he got signatures. Vantiv is a dishonest company and their reply is what I expected from them.
Regards,
[redacted]
Hello, We have reviewed [redacted]'s response. What [redacted] has provided is a copy of the Vantiv Terms and Conditions that go along with the written and signed contracts. The last update to our terms and conditions was in March 2016. I have emailed a copy of his Vantiv contract to [redacted] at the email address provided on this complaint. I can't cancel his contract without penalty based on the contract and terms and conditions that go along with the contract. Thanks, [redacted]
Dear [redacted],We have reviewed [redacted]'s response. This complaint has been reviewed by our Sales office as well as our Call Center team. We will contact [redacted] directly to work through her complaint. We will ensure that all issues are addressed.Thanks,Todd S[redacted]
Hello,We do not intend for this complaint to be closed until a settlement has been reached between Mr. [redacted] and the bank. We will continue to monitor the issue until there is a resolution found. Thanks,[redacted]
Hello, We have reviewed Ms. [redacted]'s response. The signed contract acknowledges the acceptance of the terms and conditions of the contract. Once the contract is signed, all terms and conditions are agreed upon. Liquidated damages are a part of the terms and conditions. We have provided our position on this issue. The signed contract binds all terms and conditions. Thanks,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Although [redacted] is not your employee anymore, she was at the time and has been with your company for a long time. Your company must take responsibility for your employees' actions. We did not receive any documents outlining the terms and conditions of your contract. How do you expect us to agree and comply with something that was never presented to us. There were no attachments, no verbal explanation, or even in fine print stating any of the terms and conditions. There are no liquidated damages clause represented in any of the sections included in the contract given to us. How can we be responsible for something that was never in our possession? Surely, you have records of any email exchanges and/or document exchanges.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Our contract has terms and conditons outlined directly on the contract; implementation of other additional terms and conditions was not agreed upon on our contract, nor provided to us during the contract signing or any other time since.We gave notice to Vantiv that we were not interested in renewal and/or extension of our contract over a year prior to contract end; the contract should have never renewed and therefore the early termination fee is not valid.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Your sales rep that signed us up for this service verbally told me he will not put us on the contact because that was one of our requests if we sign up for your services, he also mentioned that will be fixed internally. The services we received from your company and your rep were very poor and unprofessional, I had to make several calls and after almost a year to see the credit for promotion your rep mentioned to me. 10/14/2016CAPS ID: [[redacted]]. [$249] credit for [Sign On Bonus], billed [N/A]. Approved by [Chris C[redacted]]. VEST Case # [[redacted]] It took so many calls from me to your rep to see it in our account2/9/2017CAPS ID [redacted] Notes : $250.00 credit courtesy, billed courtesy credit approved by Chris C[redacted] VEST Case [redacted]. This was for the processing machine as he promised will be free after we pay for it and get credit for it after couple of months but it took a year3/7/2017CAPS ID: [[redacted]]. [$96.91] credit for [Incorrect Rate-Difference], billed [January 2017]. Approved by [Lisa G[redacted]]. VEST Case # [[redacted]]. This was for the Mid Qualified Rate that he had to adjust after I e-mailed him what was promised to me by him in his e-mail and he is aware of it.
I will reach out to the rep once you confirm there will be no cancellation penalty because not only bad services have experienced from your company and your rep but also a fraud.
Regards,
Luay A[redacted]
Hello,The contracts through Vantiv are not a pay by service. Any account will remain open regardless of activity until we have a valid close form submitted. There is not a refund due in this situation.Thank you,Todd [redacted]
Hello,We have reviewed Ms. [redacted] complaint. Ms. [redacted] claims that a she attempted to close the account in September 2015. We never received her close letter. Ms. [redacted] is asking for all fees refunded since September 2015. Since we did not receive the close letter, we...
cannot refund over 12 months of fees. However we are willing to refund a 3 month courtesy and have her account closed from future billing. We will process the refund and it will be deposited into the bank account on file.Thanks,[redacted]
MID: [redacted]DBA: [redacted] In reviewing this account our records indicate the account is indeed still open as of 01/03/2018 and the merchant is still processing transactions as well. Due to the account being used fees will continue to be applied to the merchant accordingly. If the merchant would like to close the account they will need to fill out a closure form to do so. I have also included the last 90 days of statements. Thanks in advance,Customer Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint within your time frame. For your reference, details of the offer I reviewed appear below.
I can't say whether or not they will resolve my complaint by your deadline as I have not heard back from them today and I will be out of the office until Tuesday, May 26th. I have been contacted by Todd S[redacted] of Vantiv, who says he has forwarded the complaint on to another person. That person has not contacted me yet. I will let you know on Tuesday if I have heard from them and whether their offer is acceptable or not.
Regards,
[redacted]
Hello,We have reviewed [redacted]'s complaint. [redacted] was sent a letter in May 2015 advising of the IRS tax mismatch status of his Tax Identification number. Along with a letter advising of the mismatch, there was a blank W9 tax form for [redacted] to fill our and return with the...
proper Tax ID number. The letter advised [redacted] had 30 days to complete and return the form. The letter stated that failure to complete and return the form would result in back-up withholding from the IRS in June 2015. Vantiv is not holding the funds on [redacted]'s account. The IRS is holding the funds and will return the funds when [redacted] files his business taxes for the year. We did receive a corrected W9 at the end of September. [redacted]'s tax identification is now matching the IRS website and that is why withholding stopped. In order for [redacted] to receive his money from the IRS, he would have to file taxes.Thanks,Todd S[redacted]
Hello,Attached is the statement message from April 2015 along with our terms and agreements that goes with every contract signed.Thanks,[redacted]
[A default letter is provided here which indicates...
your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11011638, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They said they are not aware of the online contract but they have since updated the online contract and deleted the entire first page that stated you can cancel anytime without fees. The website contract address is http://info.vantiv.com/rs/048-BUR-972/images/VNTV%20-%20MPA%20-%20SM%20Terms...⇄ This is my main concern with this company, they make you sign a contract that they can change at anytime online and can not provide me with a physically signed version of the contract I signed. The contract that I signed just stats that I have read the online contract and that I agree with it's terms but the contract can be changed when ever they want just like it was since I have made this complaint.I would like to cancel my services with this company but they have me locked in for three years and the cancellation fees cost more than if I just stayed with them and didn't use there service. When the cancellation fees cost more than using there service I believe that it is excessive and would would not recommend anyone do business with this company because of this.Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. They asked for my merchant ID to help them resolve the dispute. It is: [redacted]. Please send this information to them.
Regards,
[redacted]
[A default...
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Vantiv says that I contacted the call center 5 times without stating I was unhappy with the service. He does not say when those calls were made (just "within the last two years"), and I don't remember calling them other than when I was trying to figure out their statements and most recently when I was trying to get the problem with the equipment programming resolved. I was definitely unhappy with them and their service when I called for those problems, THEIR employees must not have noted that?? I had the phone number of the sales rep. that signed me up with them and he certainly knows I was unhappy as I called and e-mailed him several times over the past two years.As to my signature, I only signed two papers. One was a one page application that did not have a contract term on it and the other was an acknowledgement of their terms, which I thought I understood per the Rep., but apparently not as he didn't give me the fine print that I later had to go on-line to get. The equipment lease agreement did not have the lease term filled out, as I stated before I thought that was because there was no term. When I realized we were in a lease agreement and requested copies from the Rep. is the first time I saw all the other pages that were supposedly part of what we were agreeing to. I have a copy of the equipment lease agreement that my boss signed that shows that line being blank - the Rep. filled out after he left here as he did several other forms, including my SSN, birthdate and home address which I never gave him and wouldn't have as I am not an owner of the company.I admit that I gave too much trust to their representative, but I thought I was dealing with a reputable bank that we had a business relationship with for many years. Information was withheld and forms were filled out AFTER he got signatures. Vantiv is a dishonest company and their reply is what I expected from them.
Regards,
[redacted]
Hello, We have reviewed [redacted]'s response. What [redacted] has provided is a copy of the Vantiv Terms and Conditions that go along with the written and signed contracts. The last update to our terms and conditions was in March 2016. I have emailed a copy of his Vantiv contract to [redacted] at the email address provided on this complaint. I can't cancel his contract without penalty based on the contract and terms and conditions that go along with the contract. Thanks, [redacted]
Dear [redacted],We have reviewed [redacted]'s response. This complaint has been reviewed by our Sales office as well as our Call Center team. We will contact [redacted] directly to work through her complaint. We will ensure that all issues are addressed.Thanks,Todd S[redacted]
They asked for my merchant ID to help them resolve the dispute. It is: [redacted]. Please send this information to them.Regards,
[redacted]
Hello,We do not intend for this complaint to be closed until a settlement has been reached between Mr. [redacted] and the bank. We will continue to monitor the issue until there is a resolution found. Thanks,[redacted]
Hello, We have reviewed Ms. [redacted]'s response. The signed contract acknowledges the acceptance of the terms and conditions of the contract. Once the contract is signed, all terms and conditions are agreed upon. Liquidated damages are a part of the terms and conditions. We have provided our position on this issue. The signed contract binds all terms and conditions. Thanks,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Although [redacted] is not your employee anymore, she was at the time and has been with your company for a long time. Your company must take responsibility for your employees' actions. We did not receive any documents outlining the terms and conditions of your contract. How do you expect us to agree and comply with something that was never presented to us. There were no attachments, no verbal explanation, or even in fine print stating any of the terms and conditions. There are no liquidated damages clause represented in any of the sections included in the contract given to us. How can we be responsible for something that was never in our possession? Surely, you have records of any email exchanges and/or document exchanges.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Our contract has terms and conditons outlined directly on the contract; implementation of other additional terms and conditions was not agreed upon on our contract, nor provided to us during the contract signing or any other time since.We gave notice to Vantiv that we were not interested in renewal and/or extension of our contract over a year prior to contract end; the contract should have never renewed and therefore the early termination fee is not valid.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Your sales rep that signed us up for this service verbally told me he will not put us on the contact because that was one of our requests if we sign up for your services, he also mentioned that will be fixed internally. The services we received from your company and your rep were very poor and unprofessional, I had to make several calls and after almost a year to see the credit for promotion your rep mentioned to me. 10/14/2016CAPS ID: [[redacted]]. [$249] credit for [Sign On Bonus], billed [N/A]. Approved by [Chris C[redacted]]. VEST Case # [[redacted]] It took so many calls from me to your rep to see it in our account2/9/2017CAPS ID [redacted] Notes : $250.00 credit courtesy, billed courtesy credit approved by Chris C[redacted] VEST Case [redacted]. This was for the processing machine as he promised will be free after we pay for it and get credit for it after couple of months but it took a year3/7/2017CAPS ID: [[redacted]]. [$96.91] credit for [Incorrect Rate-Difference], billed [January 2017]. Approved by [Lisa G[redacted]]. VEST Case # [[redacted]]. This was for the Mid Qualified Rate that he had to adjust after I e-mailed him what was promised to me by him in his e-mail and he is aware of it.
I will reach out to the rep once you confirm there will be no cancellation penalty because not only bad services have experienced from your company and your rep but also a fraud.
Regards,
Luay A[redacted]
Hello,The contracts through Vantiv are not a pay by service. Any account will remain open regardless of activity until we have a valid close form submitted. There is not a refund due in this situation.Thank you,Todd [redacted]
Hello,We have reviewed Ms. [redacted] complaint. Ms. [redacted] claims that a she attempted to close the account in September 2015. We never received her close letter. Ms. [redacted] is asking for all fees refunded since September 2015. Since we did not receive the close letter, we...
cannot refund over 12 months of fees. However we are willing to refund a 3 month courtesy and have her account closed from future billing. We will process the refund and it will be deposited into the bank account on file.Thanks,[redacted]