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Worldpay Inc Reviews (247)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  I am waiting for confirmation from the company that my account(s) are in fact closed and no more funds with be attempted to be accessed from my bank account.[redacted]

Hello, I have reviewed the response by [redacted].  I have referred his account to our Tax Department again for review.  I will respond as soon as they provide me an update.   Thanks,Todd S.

Hello, We have reviewed Mr. [redacted]'s complaint.  Vantiv product is aware of the EMV upgrade and PIN debit issues.  They are working on a resolution and at this time we have no ETA.  Please contact technical support and they can assist with oter ways to process debit cards. ...

Their phone number is 1-[redacted]Thanks,[redacted]

Hello, We have reviewed Ms. [redacted] complaint.  Can you please respond with the Merchant Identification Number you are referencing in the complaint?  I was only able to locate one that ended in [redacted], which was closed on 8/13/2015. Thanks,[redacted]

Good Afternoon,Based on the information provided refunds were submitted on this account on 4-19 and 4-20 totaling the amount of charges in the amount of $175.45.  No other charges were billed incorrectly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Myself and Legal Counsel have determined these "Interchange dues and assessments" to be inaccurate according to Visa, MasterCard, Discover. We are requesting the Indiana Secretary of State and Attorney General's Office to assist us in this conflict. We are also considering reaching out to several media platforms in order for our story to be heard. This is such an unfortunate circumstance for me and my business. When responding to original cancellation request, I agreed to pay the $295 cancellation fee, as it is customary. The "liquidate damages" amount is unqualified in every way.  My final offer to the business is to PAY VANTIV A $295 CANCELLATION FEE, with NO additional penalties. Otherwise, we are forced to pursue a legal route, as we are not financially capable beyond that. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't know how to find an itemized statement with descriptions and amounts of each charge. The company should send instructions on how to find that online.
Regards,
[redacted]s

Hello,We have reviewed Ms. [redacted] response.  Below is our response to the charges Ms. [redacted] is referring too in her complaint:1. The total amount
overcharged was as follows:(dates reference "Statement Period")
-May 2013, July 2013, April 2014, Feb 2014, April 2015, June 2015 - charged for
"Annual PCI Compliance Support Fee" and "Compliance and
Regulatory Fee" - $50 each fee, overcharged $150 Our response: Both of these fees are listed on the merchant agreement - Page 2. Additional Fees pricing2.  Beginning 2012 -
charged "Assessment" twice on each statement, sometimes listed as
"Network Acquire Fee" and/or "Minimum Charge Assessed", a
charge would be listed on one page and another would be on a separate page
making it difficult to notice the double charge - YTD on Dec 2014 statement
Assessment charge is listed as $100, plus $10 additionally listed elsewhere --
Overcharged $30 for 2012, Overcharged $100 for 2013, Overcharged $100 for 2014 -Same Assessment fee
continues for all of 2015 (except Dec 2015)- Overcharged $110Our response: Network Acquire Fee is assessed by Visa / MasterCard.  It's a fee that is passed through to the merchant (meaning Vantiv doesn't make any money on this fee.) It is billed at 10% of transactions or a minimum of $10 per month.  Monthly minimum charge is referenced in terms and conditions, under additional pricing information.  It outlines that they will get charged $10 per card type per month (if the processing fees don't cover $10 for that month).3. "PCI
Non-Validation Fee" was to be $10 per our contract -- charged $19.95
beginning July 2015 - Overcharged $49.75Our response: Notification of the fee increase was provided on April 2015 Monthly Service Invoice4. - $295 Early
Termination Fee - we were not under contract - overcharged $295 Our Response: Page 5, section 6a of the terms and conditions states that the initial term of the agreement is 36 months, with auto renewal of periods equal to the initial term.  Section 6b details the Early Termination Fee of $295 for               de-conversion of the account.  5. Unlawfully Increased
Discount Rate from 2.15% to 2.66% - Began in May 2015 -- overcharged $54.42Our Response: Notification of the fee increase was provided on the April 2015 monthly billing invoice.We have addressed all of Ms. [redacted] complaints.  We have concluded that there was never an "overcharge" and therefore no refund is due.Thanks,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Did you even look at the attachments?  You keep claiming you have no record of me contacting your company.  I just showed you proof that I have, in fact, contacted your company numerous times.  You are not even trying to correct this problem.  All you keep saying is, you have no record.  I am not responsible for your personnel not following through with their jobs.  I asked if there was a form I needed to fill out and I was told “no” by [redacted]. Have you even tried to talk to [redacted]?  How am I responsible for someone giving me incorrect information? I showed you fax confirmation of the close letter being sent plus phone records showing I did, in fact, contact your company.  How can you deny that?? I have done everything I was asked to do.  Your company has done nothing, except deny responsibility.  You are not even answering any of the questions I have asked.  I have asked why was my account not closed at the end of September when you received the close form on 9/23/15, two days before the 9/25/16 deadline for the account to be closed by the end of the month. Which is plainly stated on your close form.  Are you guaranteeing me there will be no other charges? I am not asking for anything I am not entitled to.  I want a full refund of $149.90 and the account closed immediately with no additional fees.  I also want an email sent to the email address on the close form confirming the account is closed and no other fees will be charged.  This should have been done back in July.  Again, the fault is on your company, not mine.  I can’t do anything about your personnel not noting my account.  It’s not like I could do it myself.  This should not be how business is conducted.  Own up to your company’s mistakes and correct it.
Regards,
[redacted]

Hello,Any variation in the fees being assessed month to month would have been caused by any annual fees that would have been scheduled for that month. There were no processing charges, only monthly and annual fees. The terminal and leasing is not handled directly through Vantiv, but goes through a separate company; [redacted]. If the equipment was returned properly back to them and charges are still being assessed, they would need to be contacted directly at ###-###-####.Thank you,Todd [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]   I transferred my business account from [redacted] to Vantuv.  A representative at the branch for Vantiv  ask me to sign the papers and he would fill in all the blanks and have my account set up for me.  I have a copy of the paperwork the original contract that is not my handwriting where my company name is incorrect my tax ID number has transpose numbers in it.. No one ever notified me there's a problem with the IRS until my books did not balance.  I did not write my company name down incorrectly I did not write my tax identification number down incorrectly I file my taxes with the correct name correct tax ID number every year.  The representative from the company to fill my paperwork out insured me he would take care of this matter that it was his mistake.  He was working on doing so when he passed away.  I tried to resolve this through customer service and they asked me for the correct tax identification number incorrect company name.  I gave them copies of my business account that was set up previously for them to verify.  They totally refuse to except this information and told me I must obtain copies from the IRS.  Just delayed matters for two months once I gave them the proper paperwork they still never got back in touch with me or notified me of any changes but I was still expecting to have my money returned after representative said would happen.   This excuse that I keep getting about all I have to do is filed my taxes with the IRS and get my refund is hogwash.  I cannot file taxes with the tax identification number that does not belong to my company nor myself and I cannot do anything under a business name that does not belong to me.  Vantive needs to except some responsibility that they made a mistake return my money and they can work out how to get their money back from the IRS.  Taking money from my account when I'm the customer because of their clerical error has nothing to do with me.  If we cannot resolve this I will file at the clerks office of the County and we will go to court and let a judge determine why I should be paying money out of my account for their clerical error.  I am fully prepared to do so.  Again I was never notified of anything going on from the IRS from Vantive from [redacted] or from anyone.  This is incompetent, breach of contract,  and totally on call for the professionalism I have seen from this company.  And I want to reiterate before the last representative unfortunately passed away he was resolving this issue because he knew it was his mistake I don't want to take this to court but I most certainly will.

Hello,After reviewing the account, we have found that we did not receive a close letter until November of 2016. We cannot close a processing account without that written documentation. There is no refund due on this account, as billing stopped once we received that form last November.Thank...

you,Todd [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was able to see my charges in an online statement, and I saw that there was a minimum processing fee of $15. I didn't know I had to pay a minimum processing fee. I don't do a lot of card charges every month, so paying this minimum fee of $15 is too expensive. I want Vantiv to close my account immediately.
Regards,
[redacted]

Hello, We have reviewed Mr. [redacted]'s response.  We do not have record of a close letter received prior to September 2016.  I do not see any contact notes in July with our call center.  We can do a courtesy adjustment for September's fees, but I cannot adjust prior to use receiving the close letter.  We will process a credit of $74.95 and it will be deposited into the bank account we have file within 7 business days.    Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The local sales agent was able to credit the account for all of the incorrect fees.  We can consider this matter closed at this time.  I appreciate the follow up.
Regards,
[redacted]

Hello, We have reviewed Ms. [redacted] complaint.  The decision was made by our retention team not to refund any liquidated damages or the early termination fee.  The contract states of those fees being charged if the contract isn't fulfilled. Thanks,[redacted]

Hello,We reviewed Ms. [redacted]s complaint. Vantiv does not issue gift cards, but we do have merchants with gift card programs. However, [redacted] does not bring up any merchant records so we are unable to research this any further. Thank you,[redacted]

Hello, We have reviewed Mr. [redacted]'s complaint.  Vantiv's terms and conditions allow for pricing changes on rates with a 30 day notification prior to the change in prices.  Also the terms and conditions that were agreed upon signing the contract outline Liquidated Damages that are...

accessed upon early termination of the contract.  Mr. [redacted] terminated his contract prior to fulfilling the commitment.  All fees and penalties are accessed and will not be refunded. Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't see any attachment as you stated. I have reviewed the contract and I don't see anything on the contract stating the Mid Qualified Rate. I have attached a screenshot of the contract. Also your Sales Rep Larry M[redacted] is aware of the rate he offered me. They made an adjustment for previous months but your company keep charging me more. At this point your company has committed a fraud with rates, contract, and other issues I have stated in my complaints. 
Regards,
Luay A[redacted]

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