Worldstrides

How does Revdex.com rate this company with an A plus when the reviews and complaints are all negative!?! According to their rating system they base it off of complaints and on how they are resolvedBased on the artificially correct responses by World Strides, there is no true resolutionShame on Revdex.com and World Strides for their terrible customer service, their hidden fees and over priced so called "educational" experience of a life time

This company is a nightmareThe payment system is a jumbled messThe website is awfulThey charge you to use a credit card on the siteHowever, I would never put my checking account info into the site because it is not a secure siteWhen our group was working out final payment options, Worldstrides sent me an email that they were cancelling my tripsThen, they told me it would take 4-weeks to get my money backReally? 4-weeks?
I didn't even want the trip cancelledSo I go to the awful website, and they have the wrong balance for the final paymentI am forced to call and deal with this situationThe whole process to make a final payment took me minutesI would expect that a company dealing with school trips would be far more customer service orientedThe message I get from this company is that they want my moneyThat's allI honestly don't even feel good about this trip knowing this company is handling itI would strongly advise anyone planning a trip to stay away from Worldstrides

My husband and I paid for a trip to Washing DC this past November (11/9/15) Around March they said they would have to double the price of the trip due to lack of interest We could not afford to pay the extra money so we requested a refund They did grant us a refund but took dollars claiming fees they ensued It seems to me to be a scam where they charge you money then up the price out of your reach so they can take more of your money It's a rip off scam In addition to the they took a dollar nonrefundable deposit I feel they should only be entitled to that amount If there were other nonrefundable fees that should be addressed before the trip was paid for not afterAfter we paid for the trip they sent us an offer to pay an additional dollar full refund guarantee offer They are misleading the public and taking advantage of families that want the best for their children

First I'd like to say the customer service representatives will all tell you different stories My son recently went to the *** trip and his trip was paid in full and then he received donations from foundations who wanted to help him on this experience The trip was overpaid by a significant amount and WorldStrides held the money for months and we still have not seen the refund They said it was because "he might have additional expenses come up" What additional expenses??? The trip was paid in full there was NO way additional expenses would even come up?! He did not have the money to use for spending on his trip and they have still kept the money stating they issued a check and it will take days Well past the days and still no refund They are shady and tell different stories every time you call for an update They lie to you and should be held responsible for their actions I am preparing to file with the NM Attorney General if I do not get the refund Parents

Between October to December I enrolled & paid in full for my daughter *** *** to attend a class trip to ***After the payment in full was made, weeks later I found out that we were moving & have moved to MinnI cancelled the trip in Feb and was advised that after I submitted an email, I'd get a refund for 80% in 7-bus days by checkThat rep was "***." I did notI called back and that gentleman advised that I would get that refund in 4-weeks and that it was scheduled to be refunded to the debit card I used; further said that it was scheduled for the week of March 21stHis name unknown
I get the refund todayI called, the 1st gentleman (name unknown) I spoke to said that its 75%He said that this is a matter of 5%I said that this is a matter of all the misleading conversations and even at 75%, the amount is wrongHe stated not according to his math? At this point, I asked for a supervisor, I got Jessica L*** out of VA

My nephew and I took a very expensive trip through your world strides companyFirst I need to begin about the tour guide she was from ParisI can at least tell you that she should be trained a little more at the job that she was given OK sure she is a very fast person and she walked extremely fast what she didn’t realize was that she had adults on the trip also that could not keep up with her me myself having asthma was always the back of the line getting help from the other parents because Julia would not stop at all if you were lacking in the back and a few times I almost lost them in places I know nothing aboutLet alone most of it was up the stairs and down the stairs and up the stairs and down the stairs also every hotel we stayed in was like staying in the hotel from the movie psychoI don’t know who chooses these hotels but there in the middle of nowhere and you can’t get even a bottle water if you need to I do remember having dinner with Tour guide one night at the table and her mentioning that she would never be able to stay at these hotels if it wasn’t for this trip and that they may have taken her opinion on some of the choices that we stayed atI must tell you the hotels were horrible my nephew was sick and we had to stay in the hotel one day and the hotel is in the middle of nowhere I couldn’t even get a cab to get him something for his illness there was no food or water or anybody in the office that day or night the hotel was completely emptyThe most thing that bothered me was that she used the subway a lot the metro I do not use the metro I do not take it I never did and there’s a train coming that was empty we had our feet on the floor and she told us to jump back off the train why I don’t know next train came was jam packed with people it was like a sardine can and in as much as I was protecting myself and my nephew because The guide she was no where to be found and we were squished in with all these people I felt somebody tugging at the bags I had in my hand while I was trying to protect them somebody got into my pocketbook that was strapped across my body under my jacket and they stole my wallet that had exactly $in American money four credit cards my drivers license and my Social Security cardThis did not surprise The guide no call was made to any police because it was 11pm and no need I was told until I got To my hometown New Jersey and made a police report in my hometown to what I was missing that was the second day that we we were there needless to say I had to get money from home in New Jersey in order for my nephew and I to be able to stay thereBetween The guide having no compassion for anyone that was having trouble walking or at her pace running through the store or me losing my wallet or the hotel business or running past places that we would’ve like to stop in to see or shop that her immaturity was shining bright that week she had children to 16-year-olds out at o’clock in the morning in the freezing cold in Paris that eventually got sick on the plane ride homeBut she more acted like a little sister to them then a leaderWe paid a lot of money for this trip and it was the trip from hell and your guide was 90% to blameI requested a full refund for both mine and my nephews trip with us paying for this trip for year and a half and it was horrible I thought I was going to end up in the hospital in Italy trying to keep up with your tour guide naturally to speed up is a little is fine but to be running is ridiculous and also not taking proper steps to ensure you keep your personal belongings safe the only time she ever did say anything about keeping your wallet safe was after mine was stolen after she wouldn’t let us take the first train that nobody was on it she just shove us on the second train that was jam packed with people so again I requested a full refund for the amount of my trip and my nephews tripI told them I’m hoping to hear back from you within seven days if I don’t hear back from you I not only will contact my attorney who already knows the story and I will contact *** ** *** *** *** *** and I will contact any other news channel that will help me get my point across that for people on a tour of places they never been before you send one maybe 23-year-old tour guide to make sure everybody safe which is truly ridiculousYou could’ve sent two tour guides even though our adults were there on the trip from our school they had no idea where they were going eitherSo I expect to hear from you within seven days or like I said you will hear from my attorney and I really would not want to go to the news services but I feel I have no choice if people that take these tours want to be protected and don’t want their lives completely turned upside down by theft that could’ve been prevented and warned aboutThe reply I got was oh we will fix anything that went wrong about the hotels we will work hard to fix your other complaints and are sorry for your loss of your wallet but we are unable to give you a refundWell it’s out of my hands nowTrust me if your reading this and considering a trip with this company run run away

Dear ** ***Thank you for contacting WorldStrides regarding your Son’saccountIt is my understanding that *** was scheduled to accompany ***-*** *** *** in their upcoming trip to Costa RicaHowever, yourecently cancelled his account and continued to have
some concerns regardingyour refund.On June 4, 2014, when you registered online, you werepresented with and agreed to certain Terms & ConditionsThose terms $conditions provided a detailed explanation of the cancellation and refundpoliciesDuring the enrollment process, you chose not to enroll in the FullRefund Program which “protects your payments and provides a refund* minus theFRP fee if you, the Program Leader, school, or school’s administration need tocancel at any time prior to departure for any reason.”Since you chose not to enroll in the Full Refund Program, arefund in this instance would be processed according to the StandardCancellation policy, which states:This policy applies to participants who choose not to beenrolled I the Full Refund ProgramWithin seven calendar days followingreceipt of your registration confirmation or initial payment invoice (whicheveris received first), you may cancel your WorldStrides program and receive a fullrefundBeyond the seven day grace period, if you, the Program Leader, school,or school administration cancel, WorldStides will retain 25% of the base tripprice* (minimum charge of $if base trip price in $or more) if yourcancellation letter is postmarked more than days prior to the group’sdeparture, 50% of the base trip price* if your cancellation letter ispostmarked days prior to group’s departure, or 100% of the base tripprice* if your cancellation letter is postmarked days or less prior to group’sdeparture.”I am sorry to hear about your dissatisfaction regarding howthe cancellation policy was explained to you during the initial parent meeting.As you are aware, WorldStrides made an exception and cancelled your account asif you elected to enroll in the Full Refund ProgramWe have also waived allhandling and late fees associated with your account.Payments received from you total $This amount minusthe $non-refundable deposit and $Full refund Program Fee,resulting in the amount of $Refunds are processed in the same manner inwhich they were receivedTherefore, this amount has been refunded to thecredit cards used for payment on the account.I apologize for the inconvenience and dissatisfaction thissituation has caused you and do hope that *** is in a position to travelwith World Strides in the future.Should you have any further questions or concerns, pleasefeel free to contact me directly at ***We will be provided a copy ofthis correspondence as part of our response to the recent filing you made withthe Revdex.com (case #: ***) in Richmond.Sincerely,*** ***

Worldstrides is a travel agency masquerading as a youth talent organization We were contacted informed that our son was selected to participate in their "honors performance series" If we put in a deposit and he was accepted, he would get to participate in a chamber choir where he would learn from instructors at *** *** and *** *** *** While the trips are real, there is no singing coaching offered and the choir is not a chamber choir but well over students If we had been made aware of this, we would not have signed up We essentially were duped into believing it was something it was not We tried to cancel this, on Jan 5, 2018, fully weeks before the first event and months before the second event, but we were not refunded The company does not report any actual damages and in fact said they only charge $** to students who were not "accepted" I was also informed that the manager I spoke to had never given a refund to an "accepted" student, meaning w

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The representative from the company failed to address our concernsIn order to enroll in the program for automatic payments, the customer must accept the Terms & ConditionsThese Terms and Conditions are then never referenced again, including in the confirmation letterThere is no mention of a dollar amount and no link to the Terms & Conditions in any of the confirmations or correspondence that followsFurther, the program is called the FULL REFUND PROGRAM, and this is deliberately misleading as there is no Full Refund offeredThe company says to contact their customer service with questions, which we didHowever, the representative fails to address why the company's customer service staff failed to reference these Terms & Conditions on out of callsThey did not offer to send us a copy and could not furnish any proof that we had signed any agreement to these Terms & ConditionsFurther, the representative, who perhaps hopes to intimidate the customer with her title of "paralegal," fails to address our complaint that a customer service agent told us we would get the $back if we sent a letterWe sent the letter and got no reply at allThe supervisor referenced in the complaint never followed through with his investigation eitherIf they refuse to refund the $197, I suppose we will have to try our case in the court of social media and ensure the teacher, school, and district find another vendor going forwardI thank the Revdex.com for their assistance
Regards,*** ***

As I read the other reviews it reflects my issue as well I do not know about the travel trip itself, and I will hope for the best for the rest of my son's class that is goingI cancelled my son's trip months before they are going, and they told me that the deposit was not refundable There is a lot of pressure to get on and make a deposit for the trip months in advance Nowhere does it say that this is a non-refundable $deposit Yet that is the reality of it You can pay an additional $for cancellation insurance Who knew that meant even with a month notice They told me they don't refund any of it even with a month notice It would be much more honest - and as a parent we could make a better decision - if they simply labeled it as a non-refundable deposit This is obviously where they get a substantial profit, having done very little for my son and taking $for the courtesy to do so

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** Thank you, for assisting me with this matterHowever, I am still not satisfiedThe main reason I cancelled the trip was because they gave misleading informationThey said the trip was one weeklong, my understanding it is only day tripI had no intention of canceling until I realized it was over pricedWhen I signed up I was aware of the $cancellation fee not any other feesThe cancellation agreement it's extremely small and should be more visible to the naked eye.
Sincerely
*** ***

We had a trip to *** ** and *** in mid-June
Before the trip we were told that the children would always be assigned buddies and travel in groups of
This never happenedThe kids were told to stay in groups and not to let anyone wonder off aloneThis didn’t happenKids were constantly wandering alone throughout the trip, I am amazed that we didn’t lose anyone
The times spent as some memorials were so short it was disgustingWhen we got to the 9/Memorial we were literally told we had minutes at of the memorial waterfalls and at the other and then we had to rush to get to ***
So after being rushed out of the 9/Memorial we were rushed to ***This place is horrendousThe kids again were sent out and about on their own, just told to stay in groups, which again did not happenThis is not the place that and year olds should be allowed to wonder without some sort of adult accompanying them
One of our girls was told by a “salesperso

This is concerning a school trip (trip ID ***) I signed my son up for through his school(customer account #***) Worldstrides withdrew $on 10/6/15, $on 10/22/15, 12/11/15,and 01/12/totaling $I was told when he decided he didn't want to go, to cancel within days of the next withdrawal and that withdrawal wouldn't come outI canceled Feb 4, with a phone callThe call asked for an email also, I did email that same day asking to cancelI received an email informing me the refund would take to weeks that same day Feb 04, Another email saying 'sorry to see you go', on Feb 10, Its been eight and no one will talk to meThey even sent me an email saying for $they'll let my son back on the list for the trip, but nothing about the refund

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***

I paid for a school trip for my niece to *** ** sponsored by World Strides in March for $*** including a *** full refund charge The trip was scheduled for departure on June 6- The child's mother went to *** *** *** *** on May 17th to inquire about the departure time from the school A administrator at the school informed her that World Strides changed the trip dates The parent called World Strides to ask why wasn't she nor I was informed about the trip being canceled on this date A representative with World Strides told her, the trip was rescheduled for June 6-and the new cost of the trip is $*** I contacted World Strides to voice my disappointment with them cancelling the trip and raising the price to $*** for a two day trip to *** ** because the school didn't meet the forty student requirement to ride the bus for this trip I requested World Strides to refund the money I paid for the trip World Strides informed me

Last year we signed out son up to go on a class trip to FloridaWe paid the sign up and made several payments towards the tripAs the trip grew closer we realized that financially we could no longer afford to send him, I sent an email to Worldstrides telling them we needed to cancel and they never responded A month or so later I sent a second email telling them we would like to cancel again no responseI immediately sent another this time they said I need to trip number and account number before they would respondI didn't have this information so I had to try to locate itAgain I sent am email cancelling the trip...no response I then sent am email asking for my money back again no responseToday I called the 1-number and was told no refund would be issued that I had paid and they keep automatically and they wont be returned because I cancelled with in days of the tripHad they responded to my first emails it would have been prior to the days

My son's high school decided to go on a trip to Barcelona and Madrid last year The trip had to be paid in full by the beginning of February Now, that we are within months of leaving for the trip, we have been notified that the dates and itinerary have changed We have kids that can no longer go on the new dates Now the company wants to change the dates and itinerary again The two new itinerary's that have been offered are percent different than the original trip Barcelona is no longer included I understand that you have to join trips together However, I have never heard of a company doing this after the trip was paid in full You can't tell me this company didn't know that this trip was changing months ago My family and I have gone on high school trips and groups were joined together long before the trip was paid for You also can't tell me these trips all cost the same price We were supposed to receive a $credit because the flight was leaving from the wrong city on the original trip That is now void because the original trip was changed after it was paid for My son saved for years to go on his high school trip Now he is devastated This has been a complete mess for my family I called customer service and the lady refused to let me talk to anyone about the trip Then I found out online there is a customer complaints department This trip needs moved back to our original dates we paid for

Dear Ms***:We are very sorry to hear about *** 's medical conditionPlease accept our sincere apologies forthe issues you have experienced with your account.Given your situationwe are making an exception and providing you with a full refund, including
theregistration fees .In addition to the check you have received in the amount of $315.25, a check in the amount of$will be processed and forwarded to your attention at the address above for a total refund of$850.AgainI apologize for the inconvenience and dissatisfaction this situation has caused you andcertainly hope that *** health improves quickly.Should you have any further questions or concernsplease feel free to contact me directly at ***We will be providing a copy of this correspondence as part of our response to the recentfiling you made with the Revdex.com (Case#: ***) in Richmond.Sincerely.*** ***