Worldstrides

Dear *** ***:
Thank you for contacting WorldStrides regarding your daughter's accountIt is my understanding that *** was scheduled to accompany University Laboratory
School on their trip to *** *** However, you cancelled her account and continue to
have some concerns regarding the amount of your refund
Upon registration you were presented with and agreed to certain Terms & ConditionsThose Terms & Conditions provided a detailed explanation of
the $non-refundable deposit, as well as the Full Refund Program FeeYou chose to enroll in the Full Refund ProgramPursuant to the Terms & Conditions, the Full Refund Program Fee for ***'s trip was $
The Terms & Conditions further explain payment plan options, handling fees and late fees which may be associated with your accountYou chose to spread
your payments out into installments rather than enroll in the EZ Pay program for paymentAs explained in the Terms & Conditions and noted on your invoices, "If you choose to follow the installment payment plan, World Strides charges a $non-refundable handling fee on each installment payment following your registration, except the initial deposit and the final payment."
In reviewing your account, I see that you received a Spring registration credit in the amount of $and total Going Green Credits in the amount of $12.Payments received from you total $1,This amount less the $non-refundable deposit, the $Full Refund Program Fee, the $merchandise fee for the T-Shirt you purchased and the $handling fees results in a total refund in the amount of $,434.00. This refund was processed on April , A refund check in the amount of $* *** was forwarded to you on this date and $*** was credited to your *** pursuant to the manner in which we received payment
I trust this explanation helps to answer your questions regarding the amount of your refundI apologize for any inconvenience and frustration this situation has caused you and do hope that *** is in a position to travel with World Strides in the future
Should you have any further questions or concerns, please feel free to contact me directly at *** ***We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #* ***) in***

For more than years Worldstrides has called individual teachers at my school in an attempt to sell student trips I have repeatedly told them our teachers do not schedule these types of trips and have asked to have our phone removed from their "call list." Sales people from this company persist in calling the school without disclosing the purpose of their phone call, asking for specific teachers, then leaving a misleading message misrepresenting themselves as concerned parents, for example, "I am calling with a question about your history class, please call me at work or if it's after hours my home/cell number is..." Teachers phone back only to discover they are speaking with a sales representative from a travel company The teachers find this practice deceptive I have phoned the main headquarters in Virginia and been assured this practice will stopped, but to no avail Today we received a message from a woman with a question about our history class and upon calling back found

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** This Company has got to have the WORST Customer Service Department EVER! Due to a lack of communication on BOTH parties, my daughter will NOT be able to attend her much earned Graduation TripOver a $paymentAfter continuously requesting to speak to a Supervisor I was rerouted to various customer service repsThat were anything but helpful, *** *** was extremely rude and disconnected the callI called Customer Service requested a supervisor, and was connected with a Supervisor named *** ***, who was very helpful and we reached an agreement regarding the $paymentGoing to the school on the 2nd of FebI was informed that my daughter was being dropped from the trip for lack of paymentThe next day I called and was not able to contact Ms***, spoke with a Repnamed ***, who was extremely rude and stated that the decision was already madeAgain I asked for a Supervisor and was deniedFrustrated with the run around, I made a complaint with the Revdex.com, immediately after that, I receive a phone call and an E-mail from the VP of Customer Service basically defending her employees and canceling my daughters trip and giving me a FULL REFUND (although it's against policy)! I am also sending you another e-mail from Worldstrides, that I received on Saturday Feb6th at 12:01am stating that I contact them to resolve the issue, giving me a sense of hopeSo when I call first thing Monday morning, I was informed that since the refund was sent, disregard that e-mail! I never requested a refundAll I wanted was for my daughter to attend her Graduation Trip

I signed my daughter and myself to go on a trip June and we ended up having some financial hardships and had to cancel our tripWhen we signed up for the trip we did the insurance for a full refund if we could not attendI know that we do not get the insurance money back but when I contacted them they sent me an invoice somehow showing they don't owe us anything I have contacted them numerous times and the last email was suppose to be forwarded in to a supervisor and I have never heard backThe insurance I feel is a scam to get more money out of you because if you cancel they refuse to give the refundI told them I would have been better off just paying the deposit of $** and nothing else but I was under the impression if we couldn't go we would get the refundWe had two accounts as both are owed a refund when I asked for a copy of the other account they never sent it and their system will not let me access it
Thank you
*** ***

RE: *** *** ***Dear *** ***I was sorry to hear about the issues you have experienced with your accounts.As you are aware, a refund has been authorized in the amount of $A check was processedand forwarded to your attention on February 12,
2015.Following are your e-ticket numbers so that you can work with the airlines to apply mileage pointsand discuss desired upgrades.*** *** *** ***
*** *** *** ***We continue to work with the airlines to ensure you are assigned to an aisle seat as requested.WorldStrides is proud to be the oldest, largest, and most trusted educational student travelorganization in the nationWe maintain an A+ rating with the Revdex.com because wereview and respond to every customer complaint with compassion and understanding.I apologize for the inconvenience and dissatisfaction this situation has caused youHowever, I amconfident that you will have an extraordinary experience on his upcoming trip.Should you have any further questions or concerns, please feel free to contact me directly at ***
***We will be providing a copy of this correspondence as part of our response to the recentfiling you made with the Revdex.com (Case #:***) in Richmond.Sincerely,

This is concerning a school trip (trip ID ***) I signed my son up for through his school(customer account #***) Worldstrides withdrew $on 10/6/15, $on 10/22/15, 12/11/15,and 01/12/totaling $I was told when he decided he didn't want to go, to cancel within days of the next withdrawal and that withdrawal wouldn't come outI canceled Feb 4, with a phone callThe call asked for an email also, I did email that same day asking to cancelI received an email informing me the refund would take to weeks that same day Feb 04, Another email saying 'sorry to see you go', on Feb 10, Its been eight and no one will talk to meThey even sent me an email saying for $they'll let my son back on the list for the trip, but nothing about the refund

My daughter had a trip that I paid for and use a debt card and then the trip she wasn't able to attend I requested a refund that I paid and have no success getting my money back I would not recommend using this company with their excuses and the run around you get when you paid for insurance and can't get your money back !!

My son and I in good faith decided to be one of the first to sign up for a wonderful trip to *** ** through World Stride, not knowing that the organization of the trip would be a mess We signed up before the initial sign up date and only made one payment on the trip before finding out that this would no longer work for us I called and sent an email requesting a "FULL" refund when only receiving a 1/of a refundWhen calling to express my concern and unhappiness I was rejected when explaining the situation When waiting on hold to speak to manager I was disconnected with no returned call

paid in full $child to go on DC for my trip
date for trip 5/27/ - 5/31/
was told in meeting before trip that worldstrides was not paying for meals due to being a smaller group
sent money with my child for meals
g was ever said about $extra
6/15/got a bill from worldstrides that said due to traveling with under now owe and $
called worldstrides got the typical run around,and a employee said fine don't pay we will just put it on your credit report
this is a bad company with way to many Revdex.com complints, I refuse to pay more money after the trip is done and over, had to pay all meals due to traveling with under 30, nothing was ever said about extra $bill after the trip

Dear Ms***, Thank you for contacting WorldStrides regarding your concernsWe are taking your complaint very
"">seriously and have taken the following actions to prevent any additional calling to occur in your school. • Our Senior Vice President, Steven B*** has called the school, spoken with reception and assured them that no future calling will occur • We have place your school in "blocked" status in our school database that will prevent any future calling to occur • We have included a note in database with instructions not to call school in addition to blocked status I believe that these steps will satisfy your concerns regarding this matterShould you have further questions or concerns please feel free to contact me directly at ***We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case# ***) in Richmond. Sincerely, Jessica S*** VP Customer Service

My daughter was going to *** with her High school, we had to cancel due to family issuesI had payed approximately *** already, I also purchased the insurance, to receive a refund in case of a cancellation I am now supposed to receive *** and a *** travel voucher I have called many times and have had a few phone calls where I did reach someone no one could give me the same answer, I have tried to get a corporate number no seemed to have this number I just want my money back as they have stated I would get when I registered and bought insurance

I signed my son up for a trip to Washington DC which was originally scheduled for June The school did not have enough people signed up, so without asking permission, they rescheduled the trip for June However, we are moving and my son will not be able to go on the trip in June Despite this, the school refused to address my concerns and neither did Worldstrides They allegedly issued a refund, minus a $deposit, $for joining the full refund program, and a $handling fee (which I never was charged until the account switched over due to the rescheduling) I expected only the $to be retained because that is the only portion they advertised as "non-refundable" I had individuals donate to my son's trip and there is barely enough of a refund to reimburse their payments
Furthermore, I received confirmation of my cancellation on January 14, and Worldstrides stated my refund would be processed in 4-weeks It was never processed so on February 24,

I traveled with students to *** in April, and it was great! The Tour Guide was AWESOME! Accommodations were fine, dinners were greatThe extra activities were wonderful, especially the cooking (and dancing)! Students had an unforgettable trip!

When my son's school offered the trip I was very excited, yet a little reluctant with the priceBecause of the sales rep saying they would work out a payment plan (I was hoping for small monthly payments then a lump sum at tax time) I signed up and purchased the FULL REFUND PROGRAM for $ After seeing the EZ PAY installment plans I called Customer Service as the sales rep suggested to see about payment plansHe put me on the installment after I told him what my plan wasThe first time I logged into my account I noticed late fees, I was told over the phone to just call in every time to get them waived As for the $processing fees, looking at my account I was charged handling fees just randomly whether a payment was made or notI am not even mad about it but here is their own terms and conditions stating when it should be assessed
"Payment Plan: If you choose to follow the installment payment plan, WorldStrides -->charges a $non-refundable handling fee on each install

This company has contacted me times in the last year, of them in the last month, two of them in the last week I am a teacher and they leave a message on my voicemail to call "Ivy Duncan at work, 866-878-6464." The name and number aren't always the same As a teacher, it is school policy to return ALL phone calls and to return calls from parents the same day whenever possible As this company refuses to state the reason for their call I am forced to call them back even though I know they aren't a parent needing to talk to their child's teacher The first time this unethical marketing tactic was used I asked them not to call me again as I would not be willing to trust a business that has to resort to unethical marketing Now they have called me three times in the last month Obviously they don't care about wasting my time I would never do business with such an organization and would suggest no one else do so either Their continued harassment of me is a testament to their poor character I'd suggest finding someone else to give your money to

The*** has authorized the refund and we have resolved this matter
Thanks so much
*** ***
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I have received calls from World Strides at my school for three years nowI will not answer or return their calls as when the caller leaves a message he or she states his/her name and asks me to call him/her at work or at home in the eveningI have a real problem with a business that cannot leave an appropriate message on my voicemail with detailsIf the caller would state his/her true intentions for calling me, I would at least respect the business, however, I cannot trust a business that gets teachers on the phone by leading us to believe they are a parent of a student or someone we should know when my caller id shows them as being from World Strides

I traveled with students to *** in April, and it was great! The Tour Guide was AWESOME! Accommodations were fine, dinners were greatThe extra activities were wonderful, especially the cooking (and dancing)! Students had an unforgettable trip!

My son and I in good faith decided to be one of the first to sign up for a wonderful trip to *** ** through World Stride, not knowing that the organization of the trip would be a mess We signed up before the initial sign up date and only made one payment on the trip before finding out that this would no longer work for us I called and sent an email requesting a "FULL" refund when only receiving a 1/of a refundWhen calling to express my concern and unhappiness I was rejected when explaining the situation When waiting on hold to speak to manager I was disconnected with no returned call

*** * *** *** *** *** * * *** *** * ** ***RE: *** *** *** *** ***Dear
Ms***,Thank
you for contacting WorldStrides
regarding your daughter’s account. It is my understanding that *** was scheduled
to accompany *** *** *** on their upcoming trip to *** ***, but
on February 18th you cancelled his account and continue to have some concerns
regarding your refund. On
October 13th when you registered online, you were presented with and
agreed to certain Terms & Conditions.
Those Terms & Conditions provided a detailed explanation of the
cancellation policy, fees, and the refund policies, as well as the $
non-refundable deposit and information regarding the Full Refund Program
Fee. During the enrollment process, you declined
enrollment in the Full Refund Program which placed your account under our
standard cancellation policyThe
amount you were refunded ($312.75) was 75% of your initial trip cost ($549)
minus the non-refundable deposit of $99.$
* 75% = $411.75$
- $= $312.75I
have reviewed every call that occurred between yourself and our customer
service team as well as the initial email reply that was sent when you
initiated your cancellation. In every
instance you were quoted the proper refund time of 4-weeks and you were told
we would retain 75% of trip the price. There
were no conversations in which the amount of $was quoted or agreed to. In your email initiating cancellation, after
your first conversation with ***, you requested the amount of $312.75,
which aligns with the information you were provided I have included a copy of that email for
reference. After review of the calls I
did not hear any behavior that was discourtesy and each associate attempted to
answer all the questions you had about the account. I am sorry if we failed to meet your service
expectations.I
hope that this explanation addresses your concerns and that *** is able
to travel with WorldStrides in the future.
Should you have any further questions or concerns, please feel free to
contact me directly at (434) 951-8455.
We will be providing a copy of this correspondence as part of our
response to the recent filing you made with the Revdex.com (Case #: ***) in Richmond.Sincerely, *** ***