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We are not denying a refund to the customer; in fact, we are providing a check to the customer for $The other amount for $has not been refunded and will be a store credit unless the customer can have her bank confirm that the the credit card she used to pay off of her total is
no longer activeThe customer has yet to provide this letter (the letter she did provide did not show the account number in relation to the specific card used)Once the customer produces this from the bank, we will cut an additional check for that amountOtherwise, we will refund $as a check and the remaining $will be a store credit

This has been an ongoing issue for quite some ***e nowAs Stated in our previous correspondence, the issue should be directed at *** *** from *** MarketingAccording to Mr***, upon attempting to contact the *** resident, the mailbox was full*** Marketing now claims to have
sent out yet another card back in late May, which apparently, the *** residence never receivedWe’re every bit as nonplussed about this as the ***s; however, it’s obviously not our fault, nor is it an issue that should be directed at us.So, who should the ***s contact with regards to their missing card?*** *** from *** MarketingHe can be reached via email at *** Please close this case as we have absolutely nothing to do with the missing card.Best Regards,Salem

We apologize for the lack of communication; this simple issue should have been resolved much soonerUnfortunately, the store agent failed to make contact with the Service Department which could have handled the situation within a matter of daysThat said, we tried to speak to the customer and
offer them a new tableThe customer chose not to have the new table and wants to cancelWe will allow the customer to cancel

As of 12/22, the customer has received their refund

We apologize for the delayThe customer has been delivered the merchandise as of July

Customer initially reported the damages as manufacturing defects; upon inspection, the damages were deemed to be customer causedThe customer can go through the warranty company and claim the damages to be accidental damages so long as the damages have occurred within the last days

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]I am REJECTING the offer because I have a year warranty with themIf anything happens to the furniture again, I will have to deal with Regency all over againI Absolutely have no intentions of having to deal with them ever againSo I think it is in my best interest to eliminate this problem altogether
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I have made several attempts to contact Greg via email and phoneStill he has yet to return any of my calls or messages, which is why made this complaintI've been in the store in person and also called the Catonsville location,still no call backMy biggest concern is the mattress and the large amount of sagging over less than a year
Regards,
*** ***

The customer put down the payment based on the layaway plan; this plan calls for payments to be made within a day period, by which point, the customer defaults on their payment and the furniture is no longer held in stockThat said, the purchase point price was still the same because that is
what our layaway plan guarantee - that the price will remain the same at the time of purchaseUnfortunately, during the time the customer made her payments, the furniture was discontinuedAt this time, the customer is welcome to a refund but it will still be 10% cancellation feeThe customer can also opt to pick out furniture using credit from this most recent purchase

We sincerely apologize for the issues the customer had during her post-shopping experienceWe have cancelled the merchandise and retrieved it from the customer's homeWe will go about finding an adequate resolution so that the customer can be satisfiedWe thank them for their continued patience
as we work to resolve this

We understand that the customer has waited a long time for the furniture to arriveFor that, we apologizeDue to the high-volume of traffic during the holiday season, delivery of merchandise from the manufacturer has been a bit slowHowever, we're happy to report that most of the customer's
furniture has been deliveredThe final set of items, comprised of a three-table set has been scheduled for delivery for Wednesday, November We look forward to delivering to the customer then and thank the customer for their continued patience

We understand the customer has had some issues pertaining to her tableWe had an AFSI technician (separate company) go out and inspect the merchandiseThe techfound that the damages were not manufacturing defectsTherefore, we will not be repairing or exchanging the table

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is
received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the Bank said that Regency is responsible and if they contacted them they would send me the $credit card.Thank you for your time in trying to resolve my complaint
Regards,
*** ***

The parts for the chest have been ordered - we understand that this may take a while as *** sends parts via container (thus adding to the time it generally takes to arrive)We thank the customer for their continued patience with us as we work to resolve this matter

The Service Department has been attempting to contact the customer with regards to the damagesThey were unable to reach anyone, and therefore closed the ticket due to a lack of responseThey will be more than happy to look into the claim if the customer were to respondThe customer can reach
them at either [email protected] me directly at ***@regencyfurniture.biz

We apologize for the issues pertaining to the orderWe will exchange the damaged itemWe hope this is a satisfactory conclusion

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Date: Thu, Nov 3, at 3:PMSubject: I am requesting the above case be reopenedRegency furniture has not lived up to the solution to this issue that they quoted to the Revdex.comAt this point the have said that my furniture can be picked up provided I pay them $at which point they will then give me store credit for the furniture not a refund of the purchase priceAlso as mention I would add that they were never honest in their responses to the Revdex.com saying they called when they hadn'tThank you for your assistance in the handling of this matter
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me because I have been contacted this morning and my scheduled repair date is October 9th If this does not occur, I will be re-filing my complaint
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

At this point, cancellation of the order is way too late as it has been over several months since the purchase of the furnitureWe have fulfilled our contractual obligation to service the furniture up to manufacturing specifications (or, failing that, providing an exchange)The customer's option
is to accept the brand new furniture which we are delivering free of charge