Youth Pro Football Source

We sincerely apologize the customer feels this wayWe have a automated system that renders a lot of our fees so that we insure consistency and accuracy with regards to our pricingThe $fee is quite verifiable and is implemented in all of our storesAs we stated before, we sincerely apologize if the customer feels as though there is a lack of transparency hereIf the customer would like, we are willing to refund their $pifeeThe customer can contact us directly in order to initiate the refund process

We're very sorry to hear about the inconvenience the customer experienced during the delivery periodWe're going to process a refund for the customer's delivery fee of $We hope this reimbursement is satisfactory

Spoke to the customer, apologized for the miscommunication on behalf of the customer service departmentWe will allow for an exchange should the customer still be interested

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: This is unacceptable. I have waited nearly a year for this mechanism that is still not delivered. I went back and calculated when this mechanism was presumably ordered, and it has been nearly a year. Numerous promises that were made regarding these repairs were not honored. Like I stated in my earlier complaint, due to the initial mechanism issue that has not been resolved, this has affected the rest of the sofa, and loveseat. The furniture is currently unusable. I am still asking for what Regency furniture offered in my warranty program. The warranty stated that any mechanism issues that Regency furniture is unable to fix they will replace. I have given Regency Furniture way more than enough time to fix this issue which they have failed to do. I need them to replace the furniture as promised ASAP. My next course of action is calling *** * news. I have been overly patient, but my patience has run out. The furniture is currently unusable and occupying space. If the next response from Regency furniture is not replacing the furniture, I will reach out to Fox or and tell them my story. Thank you
Regards,
*** ***

We would like to sincerely apologize to the customer for their post-shopping experienceObviously, it is our intention to maximize satisfaction to all of our customersWe are currently working with the customer to have their furniture inspected by a third-party contractorIn doing so, we are
confident we will find a resolution that the customer will deem satisfactory

The customer made the purchase on March Currently, all of their merchandise has arrived with the exception of the chairsUnfortunately, these items were special order items (i.e., we do not get these items in as quickly as we do some of the other brands) and therefore went beyond the 2-week
waiting period that all furniture takesWe apologize the customer had to wait for the merchandise to come inWe have a few options that we hope will satisfy the customer's concerns:We can simply wait one more week and if the rest of the merchandise is not in, we will cancel the invoice and waive the restocking feeWe can deliver what we have now and deliver the chairs once they arrive

I will wait for another one week and if items are not yet deliver then I will rather ask for a refundThanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** The remaining portions of the sectional sofa were delivered today The only matter that now remains is compensation from the business for the delay I was informed that some form of compensation would be available, and I will discuss the matter with the appropriate representatives from the business.Regards,
*** ** ***

As of 08/03/this company has resolved my issue and I was refunded back to my credit cardSent from my ***

If there's an issue with the merchandise cracking or splitting, the customer should immediately contact our customer service center at ###-###-#### to report the damagesIf the damages are deemed to be cause by a manufacturing defect, then we will attempt to repair back to manufacturing specificationsIf these repairs are not successful, then we will replace the furnitureIn order to initiate this process, however, the customer must contact the customer service office to report this claimAs of now, I see no indication that the merchandise has been reported as damaged in our notation system

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me This whole incident should never have happened in the first place as the chair they sent to me was clearly defective and their customer service should never have totally refused to discuss replacing the chair This was a very stressful situation I am only thankful that I used my charge card to handle this transaction so when I contacted the credit card company within hours of delivery of the defective chair, they were able to cancel the transaction anyway Received my statement on Monday and my money has already been credited to my account Thank you Revdex.com for all of your help with this matter I should have checked your rating with this company BEFORE I made the purchase We definitely check before I purchase another chair from ANOTHER company
Regards,
*** ***

Customer need only pay 10% cancellation feeCustomer can contact the store with their invoice number to confirm thisWe apologize for the inconvenience

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: the reason why it has been a year is because of the trouble customers service and responding back to us The trouble started a couple months after the furniture was delivered and because we were trying to work with them to make it right , but of course that never happened then another issue would come up meanwhile the first issue wasn’t even taking care of I guess that forgot to mention that when they picked up our furniture to fix it , we finally called because we didn’t hear from them and they couldn’t locate our furniture, they didn’t know where it wasI don’t want anything from that company if I can avoid it That didn’t even mention the other sofa and love seat that is falling apart as well Just called and sent picture of the spring sticking out of the bottom of the sofa like a very large thick spring scratched my wooden floors all upAnd how about the door way that they broke taking the furniture out I have so upset about this We have no where to sit in our homewe should also have the choice to pick out different furniture although I’m really skeptical about receiving product from them.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the delay; unfortunately, we have not yet heard back from the manufacturer regarding the furnitureThis could be because of the holidays as well as the recent snow stormNonetheless, we will make contact with them againWe will contact the customer once we hear back

[To assist us in bringing this matter to a close, you must give us a reason why you are
rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I have not heard from anyone from Regency Furniture since my last conversation on Monday, October 9, in which I repeatedly contacted them myself and filed my complaint. They have yet to attempt to contact me either by phone or email to offer an apology or anything relating to the issue at hand. This is unacceptable due to the fact that they have all of my contact information. I have repeatedly tried to contact the manager on numerous occasions and each time I have been told that no manager was available. I am appalled at the fact that the business sent over this response to your office insinuating that they apologized and are working with me to resolve any issue and send out a technician as soon as possible.
Regards,
*** ***

Customer has submitted pictures and we have received themWe will examine the pictures and contact the customer as soon as possible

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** & *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The reason I have had the furniture for this length of time, is because Regency Furniture has been unable to correct, repair and/or replace the furniture in a timely manner. A gift card for $does not begin to compensate my time and lost wages each time they attempted to deliver wrong and/or damaged furniture. It is not my fault that they were unable to take care of this issue timely and accurately. With the exception of the damaged unit that they have been unable to take care of, the other two pieces are in excellent condition and look like they did the day they arrivedWe have no pets, no children in the house and it is a smoke free home. I'm sure they could put the other pieces back in their inventory
Regards,
*** ***

Customer cancelled the merchandise as of January and received a full refund