Youth Pro Football Source

Unfortunately, the gift card is the only possible resolution in terms of compensation at this pointSince the customer purchased these items in 2016, it is far too late to cancel at this point

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:They never explained that there was a cancellation feeAlso the furniture was never delivered on May 13, Two weeks before a family gathering they called me saying it was not going to be delivered on May 13, but it was going to be delivered on May 29, Regards, [redacted]

As we have stated to the customer, we have made a attempts to deliver but the merchandise would not fitThe refund can be picked up as we do not send refund checks in the mail

This is a GBS issue - as GBS was in charge of servicing the customerIf GBS determined the cause of the issue and serviced it accordingly, then we believe that the issue has been resolvedOtherwise, the customer can file a complaint with GBS

We cannot refund the customer for the furniture because it has been in her home for too longWe will exchange the damaged rails for new ones and have contacted the customer in order to do so

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The option they gave was a store credit and since I already bought the furniture I don't need store credit I need the money to refund directly to my back account and they said there is a cancellation fee so I would like to know how much that also Regards, [redacted]

The 5-year warranty that the customer purchased is an accidental damage plan only meant to cover damages such as stains, cuts, etccaused by the customer and not damages due to manufacturing defectsThe warranty is still valid - but the extent of that warranty will only cover damages caused by customer as described in the packet he received

We called the customer and apologized for the prolonged delayWe informed the customer that we ordered a new table base (which will have the suctions for the glass)We will be deliverying on 7/18/

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I cannot find this customer's information based on what was providedIf the customer has an invoice number related to the purchase in question, we would be able to determine what we could do to resolve the issue, if any

The customer made a purchase that needed to be ordered; the customer did not want to wait, so we allowed for a reselection of the merchandiseThe merchandise was ready on 5/13, however by then the customer began disputing credit chargesWe cannot release the furniture until credit disputes have already been madeWe won't refund the money without a cancellation fee because we've ordered the merchandise upon the customer's request

The customer purchased this furniture in There are two warranties on this invoice; the first is the manufacturing warranty which covers all manufacturing defects within one year of the purchaseThen there is the 5-year accidental damage plan, which covers cuts, stains, etcThe customer purchased thisThis does *not [redacted] including peeling although we did offer to inspect it by requesting the customer send us pictures of the peeling that they are describing

We sincerely apologize for the damagesWe've been working with AFSI in order to repair any issues with the customer's furnitureWe appreciate the customer's patience while we work to resolve the issues

July 20, 2015Dear *** ***:We apologize for the customer’s unfortunate experience with some members of our staff not adequately explaining the delivery, or being helpful during the delivery processWe have refunded the customer for their troubles.Best Regards,Salem S

We apologize for that; we had every intention of replacing that chair, but alas, it was discontinuedTherefore, we opted to give the customer a full refund

Whenever floor models are delivered, it is the policy of the delivery company to wrap everything in plastic in order to decrease the likelihood of damageWhen the customer called, we asked if the merchandise had been covered and the customer confirmed to us that their furniture was indeed covered
by plastic. We have asked the customer to send us pictures to review of the claimed damages, though we noted to the customer that floor models are sold "as is." We will conduct a review out of courtesy, however, we are quite confident the furniture was covered, as per delivery protocol and the customer's own statements to us

Merchandise was canceled and the customer received a refundWe hope this was a satisfactory resolution

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
You did not address the fact that the store manager has completely blown me off and that no one from corporate has called me backAnd just so you know we got our furniture Wednesday and it was damaged, but rather than go through all this again we kept it! So thanks for shirking your responsibilities of customer service! More like Customer Disservice!
Regards,
*** ***

While we sincerely apologize for the customer's experience, the customer made this purchase in and the product is now beyond its one-year manufacturing warrantyTherefore, we will not be covering the itemThe customer can refer to their 5-year protection plan (though that does not cover
breakage - which this damage might be classified under)

We apologize for the inconvenienceThankfully, the furniture was successfully delivered as of this morning