Z57 Inc

Review: I was in a no- contract service, both myself and my assistant called to cancel the service over a month ago, and we were given the runaround and told they don't accept phone cancellations. I was advised today that they've been billing me this whole time, emailed to remind them I had canceled, and was told that they do not accept email cancellations, only phone cancellations. So I called in once again to cancel, and again they gave me the runaround, were argumentative, and would not honor my request to cancel. They have not threatened to send me to collections and report to my credit report. In the research I did online, this is apparently a common practice of theirs and a common experience of their customers.Desired Settlement: Simply cancel my account and the erroneous "debt" as of November 1st when I called in; I will pay the prorated difference for what I truly owe prior to that date.

Business

Response:

This Revdex.com Complaint appears to be the same as Revdex.com Complaint [redacted], therefore, Z57's response is the same.

Review: I had hired Z57 as my internet solution partner for my Real Estate Business. They over promised and under delivered. There was never any follow up what so ever. My Website never was touch for over 8 months. They let me out of my contract but I had to agree to pay them a fee. I established a payment plan with them. During this interim I had to change my credit card as my purse was stolen. Upon calling in my new card number to make the agreed payment a supervisor by the name [redacted] took it upon herself to take three additional credit card payments of which I did not authorized. I found this to be extremely unprofessional. I am more sure now that parting with them was the best thing. I would not recommend this company for any website managing.Desired Settlement: I would like [redacted] to show written proof of where I authorized her to debit my new credit card for three additional charges on February 10, 2014. I never spoke to Ms. [redacted] to give her permission to abuse my credit card number just because she had it in her possession.

Business

Response:

Ms. [redacted] spoke with a Z57 Representative on 2/21/2014 and a resolution was reached regarding her complaint.

Ms. [redacted]'s account is now cancelled and she has agreed to pay the outstanding balance.

As of 2/24/2014 the account is

paid in full and there will be no further charges.

Z57 would like to thank Ms. [redacted] for her patients in resolving this issue with Z57.

Regards,

--?

Manager Client Development

Z57 Inc.

###-###-####

[redacted]@Z57.com?

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Review: I was in a no- contract service, both myself and my assistant called to cancel the service over a month ago, and we were given the runaround and told they don't accept phone cancellations. I was advised today that they've been billing me this whole time, emailed to remind them I had canceled, and was told that they do not accept email cancellations, only phone cancellations. So I called in once again to cancel, and again they gave me the runaround, were argumentative, and would not honor my request to cancel. They have not threatened to send me to collections and report to my credit report. In the research I did online, this is apparently a common practice of theirs and a common experience of their customers.Desired Settlement: Simply cancel my account and the erroneous "debt" as of November 1st when I called in; I will pay the prorated difference for what I truly owe prior to that date.

Business

Response:

Z57 Response

On 2/24/2010, Mr. [redacted] purchased Bronze Package and agreed to a month-to-month

Terms and Conditions. The Terms and Conditions are provide at the point of

sale, to ensure all clients have the opportunity to ask any questions they

might have before finalizing their purchase.

When agreeing to Z57 Terms and Conditions the clients confirms

their agreement by checking a box in an online form and submitting the form, at

which point, Z57 captures the IP address along with the date and time of the

Terms. In this case the IP address was [redacted]

and the client submitted his agreement to the terms and conditions on 2/24/2010

at 5:03 PM. It

is not customary for Z57 to send a hard copy of the Terms and Conditions to a

client’s physical address, as a copy is sent to them at the point of sale via

email.

The first documented request to cancel

in 2013 occurred on 12/18/2013 at 11:53 AM when Mr. [redacted] contacted the

Client Development Department requesting to cancel his account. The notes left by the Z57 Representative from

the conversation state that Mr. [redacted] stated that he thought he had

cancelled months ago. Prior to this

call, the last documented instance when Mr. [redacted] requested to cancel the

account was 8/26/2011 and during that call he elected to continue his

service.

Mr. [redacted] has stated that he and his

assistant called prior to 12/18/2013 requesting to cancel his service and was

instructed to email in his cancellation request. However, Z57 has no email records of Mr.

[redacted] requesting to cancel service in all of 2013. Additionally, our phone

records show that no inbound calls were received in November 2013 from the two

telephone numbers on file for Mr. [redacted]: ###-###-#### and ###-###-####.

On 10/29/2013, Mr. [redacted] assistant

did contact Z57 to learn of the cancelation process which included inform the

assistance that Mr. [redacted], the account holder would need to telephone Client

Development and place the cancellation request personally for the security of

the account.

Z57 Cancellation Policy has always required

that the account holder telephone the Client Development Department to cancel

their account. Additionally, the

cancellation request is a 30-Day cancellation notice, which therefore means one

additional billing cycle occurs after clients request to cancel service. The Terms and Conditions which Mr. [redacted]

agreed to when signing up for Z57’s service clearly state this Cancellation

Policy:

3. You, or your authorized representative, have

up to 3 business days following the date of your receipt of these Terms to

cancel service and receive a full refund. After 3 business days, all sales will

be considered final. As an example, if you purchase a website on Monday, you

will be eligible for a refund through the end of business on Thursday.

Cancellations