Z57 Inc Reviews (183)
Review: My partner and I signed up with this company in November of 2013 for a one year contract.. Toward the end of the contract on Oct. 31st. 2014 we emailed Z57 to cancel the service since we were not seeing any results from their service. Z57 responded back that we would need to call in person for security purposes to submit our 30-day notice and move forward with the cancellation process. So that very day on Friday Oct 30/14 we called in and did that. Then on Nov 6/14 we get a call from a rep trying to convince us to continue. We said no we did not want to continue to be billed. He asked us to give them one more try with a free month to which we agreed but DID NOT agree to continue the contract. Then we received an email thanking us for reinstating! We called in and told them we did not reinstate but only agreed to give them a try and on Dec 1st/2014 we email them confirming that we saw no increase in leads or visits and therefore officially cancelled the service. Then thinking it was over we discovered in February they had started billing us again in January and then again in February. We started complaining to them and they argued that their notes show we reinstated. And even after that they went and charged that account in March. They just don't seem to understand STOP AND CANCEL. Please advise anyone hooking up with these people what they are in for. Please advise how we can get our money back for the 3 months we were supposed to be cancelled. [redacted] Thanks, [redacted]Desired Settlement: We want Z57 to Refund for the months of January, February and March that they charged our account
Review: After signing up with the service in may I was promised lessons to increase my Facebook presence by using my real estate fan page that I have set up. Since than I was given 2 out of the three one to one sessions and a idx feature button that was working only since July. When attempting to work with Z57, I was given a two months free for the the lack of service I was getting from the one to one agent. (email from manager stating what the credit was for). Since the idx was not working till July I have requested numerous times for the credit to be applied for the months the full service was working (have the receipt for working idx, which I paid a separate charge to set up). Left message on the 24th of August that I still did not receive my one to one and request for the credit to be moved and lessons were not received. Represented forwarded me to Ashley where I left a message. No response was made. Called to follow up on October 24th to complain that lessons were not received, idx feature was not working, and lessons still not received, by 25th spoke with who would only credit me $20, give me all the lessons I missed out on and promised to do the one on one I had been promised. He admitted that I should have received the lessons but would not refund me for me not getting the full service. I find that paying $160 for two search button was not our agreement. Since signing up they have not increased my presence on facebook through the lessons I did not receive. Screen shots of the non working email lessons, not available chat, and missed appointment from agent (excuse was they got the time zones) wrong is unacceptable. Attempts were made to work with company and no change was made.Desired Settlement: Three months with no charge and for my facebook to be left alone since I had already set it up prior. They have sent to a 30 day termination which allows them to charge me for another month which I will not pay, termination should be immediate!I am okay with the id buttons that were working and see that $39.99 charge from one month is reasonable for the 4 months that the button were on my fan page.
Review: This started a little over a week ago with my website and email not being able to be accessed. I asked Z57 to help me with the matter and they essentially said it was someone else's error. They suggested I reach out to who manages my website domains. After speaking via email with him on several occasions it became clear that it wasn't on his end but on Z57's end. I gave Z57 every opportunity to assist me with this and finally gave up after they continually said it was their error by cancelling my account. I asked them to put me in touch with their "3rd party email" provider and proceeded to cancel my subscription, being assured I could access my email once I reached out to [redacted].com who handles the third party email and they sent a confirmation email on the matter. So, when I contacted [redacted].com they said I didn't have any account with them. I then called z57 waiting on hold for about an hour or more...I did other work while waiting with the speaker on my phone on. When I finally got a live body I was told "oh we shut down everything when you canceled" even though I have an email stating they would not and a verbal assurance I could still access my email. I asked for a supervisor to call me to discuss this. So far, since yesterday, no response whether by email or phone from any supervisor and it's imperative that I get some cooperation from Z57 on helping me with this matter of my email not working. As far as my website ([redacted].com) I've pretty much given up on their screw up on that which they continue to blame on everyone else.Desired Settlement: All I want is to be able to access my [redacted].com account and want Z57 to take responsibility for their short comings on this matter. I need to make sure I can at least access my email from my [redacted].com to see if there is any email there that I need to know about.
Review: I received cold amrketing call in spanish and was offered a marketing service to improve my new facebook page .All the presentation was made in spanish and the sales prsentation was very specific about the subscrition and resutls of the service .
Review: I purchased the Z57 Internet Solutions last June. The company promised the training sessions, search engine on my Facebook (which I paid for $50), emails for tips and lessons to complete. The company has only done one of these which is the service that I paid for separate from Z57 which is the thumbnail on Facebook. The people they have set up to call me missed their appointments, the emails they sent did not open, the live tech person on their site went to a page that did not work, the customer representative were rude, and even when canceling my account they are still trying to charge me. I emailed my cancelation and the charged me for 30 more days. When that 30 days ended they sent me another email of the 30 more days before account closing. Than MY credit card company paid off the last $39.99 because I was unhappy. Six months latter they sent me another bill saying that "After the credit was submitted, they found the charge for $39.99 legitimate. This charge was credited to a previous open invoice. You are still responsible for the final balance of $39.99." Now they are trying to charge me for an error they made without a statement of how that has happen. This company should not be in operation and has cause stress. They are not trust worth and have not deserved to get payment to begin with.Desired Settlement: I would like them if they do not leave me alone because I do not owe them $39.99! I would like someone to contact me because did not get a follow up on the first complaint was made.
Review: [redacted] in telemarketing group called soliciting service. She started to berate me for wasting her time. She seemed happy when I told her that I wanted to talk to her boss. It was as though this attitude is encouraged by your company.
Review: After researching the company we tried to cancel our involvement...5 days after signing up. They will not refund us anything and have not done any work for us. Total high pressure sales and we fell for it...bad news. They need to be stopped!Desired Settlement: Refund all funds! $500+ dollars.
Review: After numerous attempts to contact z57, I asked to cancel my account. They refuse to cancel my account without charging me the full years worth of charges. The problem is that they sold me on a product for Facebook. They said they would be helping to manage the page and set my page up. I paid them money up front for set up (all they did was show me how to add a picture to my facebook business page...which I already knew how to do...not $99 worth of fees by any means.) and set up an idx feed for the mls. In early October I complained that the idx feed was not working properly and to please correct it so that I could start sending people to my facebook business page. This request went unanswered and a few weeks later I again made the request to fix the idx. I received a canned email response stating that they were looking into the issue and would let me know. A few more weeks passed and one of their sales people called me to try to sell me another product. I insisted they cancel my account due to their complete lack of customer service and not following up on their end of the contract. They of course refused to do this and instead said they would put a rush on fixing the idx feed....which is finally fixed (I think, I haven't checked it yet because I am now so disgusted with this company that I don't want anything to do with them). In addition, their sales people are VERY pushy and have used my name to get other agents to sign up for their services. I have asked for this to stop and they continued to use my name for at least 2 weeks after that. This hurts my reputation in my business and they had no right at all to use my name or to discuss what business I conduct or don't conduct with them. Yesterday I asked to speak with someone higher up and they outright refused to give me any contact info. Today they had another sales person reach out to me disguised as a manager to pretty much tell me the same thing(1 mo. credit). Revdex.com won't let me upload documentsDesired Settlement: I have not been able to use their service (idx feed) at all because it wasn't working. IN addition, they never set up my facebook page and gave me completely useless information. I'm willing to give up the money that I've already paid them, but I would like my account cancelled with ZERO additional charges to my account. My next step is the Attorney General in my state.
Review: I signed up for a Z57 Website back in March 2013, I Paid a Set up Fee of almost 300.00 and 119.00 per month since then... I have called the company numerous times do to my site not generating leads even tho I was following instructions and suggestions from their customer service personal on how to generate traffic to the site... after several months went by and the site was not generating any results I contacted z57 and after several conversations one of the agents realized that the IDX service or Search engine for my site was NEVER functional (this is after 6 months of service).
Review: I was contacted by a Z57 salesperson, [redacted] was friendly and showed me some bells and whistles that Z57 could add to replace my current company web site. We set up a time for Monday 9:30 am to talk with production and get the site started. [redacted] called promptly at 9:30 to say that there was no one in production and we would have to reschedule. I did not hear back from her and so called her again on Thursday as time permitted to talk to production. Upon speaking with production I was told that Z57 did not have the capability to access my MLS (REIN) directly. Upon hearing this I told the production assistant since they could not deliver the basic service I did have on my current web site I was not interested in moving forward. I was told that about 10% of areas they do not have this ability and Hampton Roads, Virginia is one. I was transferred to another person who told me all salespersons know what areas these are and [redacted] certainly knew this, but omitted to give the information. CREDIBILITY WAS LOST AT THIS POINT AND I REALIZED THIS WAS A SCAM AND I HAD BECOME ANOTHER CASUALTY////// [redacted] a Team Manager informed me at this time that even though they were not able to work directly with my MLS, this was not a problem as he saw it! Credibility and Trust in this company was lost and to add I was told that even though they do not work with our MLS and I was not told that, I signed a contract last week and was liable for not only the up front money paid already, but $99.00 for the next year, he did however send me confirmation of cancellation in 30 days our conversation, leaving me with a statement saying I am responsible for the year of "service"! DON'T ALLOW THIS COMPANY TO DECEIVE YOU BY NOT TELLING YOU WHAT AREAS THEY CAN PROPERLY SUPPORT! I WAS SCAMMED! SAD, BUT TRUE!!!!Desired Settlement: 100% REFND OF MY MONEY!
Review: I am writing to help all the other potential customers of zOnce you are a customer, they do not answer the phone for customer supportThis is quite convenient, because in not answering the phone, they never have to answer your request to cut off their service.An internet service provider needs to have customer service as priority number oneIt is a shame they have forgotten this important feature oftheir business.Desired Settlement: I would like them to cut my service but I cannot get them to pick up the phoneI am being billed $each monthSo my damages are $114.00/mo.I just need a response from the billing departmentA simple request
Review: [redacted] did not mention the $79.00 additional charges clearly. AMEX has already succeeded in recovering half, at my request, of the $600 z57 taken from my account. [redacted] said $200 per month for first two months. That's done.
Review: A gentleman from Z57 has been repeatedly calling my cell phone advertising online marketing services. Despite informing him I am not interested and to stop calling, he continues to harass.Desired Settlement: An immediate cessation of phone calls to [redacted]
Review: Z57 was our internet provider for years. Since they had taken unauthorized charges out of our account I reported it and stopped automatic payments which they kept taken out of our account. We terminated our contract and demanded the over payment back which they never responded to. Bank of America had advised us to avoid further amounts to be taken out of our account to cancel the credit card and we received a new one. Z57 is stating that they still have to get another payment and never answered to any of my email complaints and answers to their demands. They never answer their phone and the only thing they are now doing is threatening us with collection of the debt. We have multiple proof of answering to all their demand emails and not getting one reply back. Their service was already not up to par and one of the reasons for us cancelling our contract which we did in writing and per phone but they claimed not to have received any of that.
Review: A salesperson spent over an hour with me on the phone convincing me of the wonderful web site Z57 would provide me. I signed their terms and conditions, but within the allowed three days I rescinded. After further review of the service and the terms, I decided I did not want to use it. The same salesperson talked again to me for over an hour explaining how much I should use their web design service, and made verbal offers for some reductions on the price but none of what he offered was put in writing. I agreed very informally to give it another try. They did not allow me to see what they were offering until another 3 days had gone by. At that point, I could see that they were not going to give me what had been promised over the phone. I would mostly be building my own web site, which I already do; I maintain my own real estate web site. I have no use for their service, but they are determined to make me pay for one full year.Desired Settlement: I was charged $218.99 by Z57 on my credit card. I cancelled that card so they could not bill me any further. I would like to have the $218.99 credited back to my card, and would like to be released of any further obligations with this company.
Review: The salesperson representing z57 promised a service that would help my real estate business grow! What I got (before it even got off the ground) was a page that put me in TEXAS when I live in Illinois. This caused me a serious client (at least I only know of one). I have phoned z57 twice to cancel my account. The last one was today. I gave the person I was talking to "ALL" the information required and hoped the account was cancelled and I could put z57 and the $500 I paid less than a month ago OUT OF MY LIFE FOREVER. But this person tells me 'I see you joined us less than 30 days ago" I tell her I know when I joined, I just want to make sure the account is cancelled. Next, she attempts to tell me how much I spent. I stop her and ask if the account has is closed yet. She tells me that if I continue to go on in my 'tone of voice' she will have to hang up??? At that moment I hung up.
Review: To The Revdex.com,
Review: In June, I purchased an internet lead system from Z57 that I was told would help me to develop means to target specific home sellers (expired listings). Due to my skepticism, I requested that the remaining balance of my subscription payment be deferred until August for a trial period of the product. On a phone call with a IT representative, I was told that the product I purchased could not be developed under the conditions it was sold. I immediately requested a resolution or refund. Z57 refused, siting my agreement. As I stated to them, the agreement was specific to a target population and their Sales Rep guaranteed me it could do what I wanted....It does not.
Review: I was told by [redacted] on July 8th and agreed to the following billing (that was inconsistent with the contract I signed.) He would not back this up in an email. However, I have the notes that I wrote down at the time. First month was to be $199, (NOT $299, which was billed the same day), an additional $199 the following month, and $79.99 per month thereafter, (plus initial $25 processing fee and $20 for web hosting through Host Gator.) This totals $522.99. I agreed to this and this was paid.
Review: In July of this year 2014, I joined Z57 with promises of a personalized website and Facebook page being created to attract buyers for real estate transactions. Because I agreed to the terms for the date, the price was lowered from $500 to $300 or at least that was what I was told. The individual who began the process said he was sorry but he could not transfer me to able to work with someone who would be building the website and the Facebook page, but he assured me I would hear from them within hours of the same day. To date, I am yet to have received any help with the website and a competitor has called saying I only had 2 likes since July that they just build the same webpage for everyone and never called or e-mailed me on how it was set up or used. I am totally disgusted. In addition, on a recent bank statement which I can provide you with I noted the promise of the lower price was not upheld and they deducted the entire amount of $500 with monthly installments.
Z57 Inc Rating
Description: Internet Marketing Services, Web Design, Consultants - Social Media, Online Social Media/Networking, Real Estate Services, Advertising - Internet
Address: 10045 Mesa Rim Rd, San Diego, California, United States, 92121
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